102 lines
2.9 KiB
PHP
102 lines
2.9 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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/* Check if this is a valid include */
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if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
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$formatted_tickets = array();
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foreach ($tickets as $ticket) {
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// Ticket priority
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switch ($ticket['priority'])
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{
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case 0:
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$ticket['priority']='<b>'.$hesklang['critical'].'</b>';
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break;
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case 1:
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$ticket['priority']='<b>'.$hesklang['high'].'</b>';
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break;
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case 2:
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$ticket['priority']=$hesklang['medium'];
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break;
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default:
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$ticket['priority']=$hesklang['low'];
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}
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// Set last replier name
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if ($ticket['lastreplier'])
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{
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if (empty($ticket['repliername']))
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{
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$ticket['repliername'] = $hesklang['staff'];
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}
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}
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else
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{
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$ticket['repliername'] = $ticket['name'];
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}
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// Other variables that need processing
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$ticket['dt'] = hesk_date($ticket['dt'], true);
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$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
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$ticket['due_date'] = hesk_format_due_date($ticket['due_date']);
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$random=mt_rand(10000,99999);
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$ticket['status'] = hesk_get_status_name($ticket['status']);
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if ($ticket['owner'] && ! empty($_SESSION['id']) )
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{
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$ticket['owner'] = hesk_getOwnerName($ticket['owner']);
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} else {
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$ticket['owner'] = '';
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}
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// Custom fields
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$custom_fields = array();
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foreach ($hesk_settings['custom_fields'] as $k=>$v) {
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if (($v['use'] == 1 || (!empty($_SESSION['id']) && $v['use'] == 2)) && hesk_is_custom_field_in_category($k, $ticket['category'])) {
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if ($v['type'] == 'date') {
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$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
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}
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$custom_fields[] = array(
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'name' => $v['name:'],
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'value' => hesk_unhortenUrl($ticket[$k])
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);
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}
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}
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$ticket['custom_fields'] = $custom_fields;
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// Initial ticket message
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if ($ticket['message'] != '')
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{
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$ticket['message'] = hesk_unhortenUrl($ticket['message']);
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}
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// Replies
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$replies = array();
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while ($reply = hesk_dbFetchAssoc($ticket['replies'])) {
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$reply['dt'] = hesk_date($reply['dt'], true);
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$reply['message'] = hesk_unhortenUrl($reply['message']);
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$replies[] = $reply;
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}
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$ticket['replies'] = $replies;
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$formatted_tickets[] = $ticket;
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}
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$hesk_settings['render_template'](TEMPLATE_PATH . 'print-ticket.php', array(
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'tickets' => $formatted_tickets,
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'showStaffOnlyFields' => !empty($_SESSION['id'])
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), true, true);
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