118 lines
3.8 KiB
PHP
118 lines
3.8 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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/* Check permissions for this feature */
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hesk_checkPermission('can_view_tickets');
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/* A security check */
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hesk_token_check();
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/* Ticket ID */
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$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
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// Load statuses
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require_once(HESK_PATH . 'inc/statuses.inc.php');
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/* New status */
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$status = intval( hesk_REQUEST('s') );
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if ( ! isset($hesk_settings['statuses'][$status]))
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{
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hesk_process_messages($hesklang['instat'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
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}
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// We need can_reply_tickets permission unless we are closing a ticket
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if ($status != 3)
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{
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hesk_checkPermission('can_reply_tickets');
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}
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$locked = 0;
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if ($status == 3) // Closed
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{
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if ( ! hesk_checkPermission('can_resolve', 0))
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{
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hesk_process_messages($hesklang['noauth_resolve'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
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}
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$action = $hesklang['ticket_been'] . ' ' . $hesklang['closed'];
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$revision = sprintf($hesklang['thist3'],hesk_date(),addslashes($_SESSION['name']).' ('.$_SESSION['user'].')');
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if ($hesk_settings['custopen'] != 1)
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{
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$locked = 1;
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}
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// Notify customer of closed ticket?
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if ($hesk_settings['notify_closed'])
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{
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// Get ticket info
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$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
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if (hesk_dbNumRows($result) != 1)
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{
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hesk_error($hesklang['ticket_not_found']);
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}
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$ticket = hesk_dbFetchAssoc($result);
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$ticket['dt'] = hesk_date($ticket['dt'], true);
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$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
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$ticket['due_date'] = hesk_format_due_date($ticket['due_date']);
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$ticket = hesk_ticketToPlain($ticket, 1, 0);
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// Notify customer
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require(HESK_PATH . 'inc/email_functions.inc.php');
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hesk_notifyCustomer('ticket_closed');
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}
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// Log who marked the ticket resolved
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$closedby_sql = ' , `closedat`=NOW(), `closedby`='.intval($_SESSION['id']).' ';
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}
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elseif ($status != 0)
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{
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$status_name = hesk_get_status_name($status);
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$action = sprintf($hesklang['tsst'], $status_name);
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$revision = sprintf($hesklang['thist9'],hesk_date(),addslashes($status_name),addslashes($_SESSION['name']).' ('.$_SESSION['user'].')');
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// Ticket is not resolved
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$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
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}
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else // Opened
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{
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$action = $hesklang['ticket_been'] . ' ' . $hesklang['opened'];
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$revision = sprintf($hesklang['thist4'],hesk_date(),addslashes($_SESSION['name']).' ('.$_SESSION['user'].')');
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// Ticket is not resolved
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$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
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}
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hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
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if (hesk_dbAffectedRows() != 1)
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{
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hesk_error("$hesklang[int_error]: $hesklang[trackID_not_found].");
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}
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hesk_process_messages($action,'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'SUCCESS');
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