83 lines
2.6 KiB
PHP
83 lines
2.6 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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/* Check permissions for this feature */
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hesk_checkPermission('can_view_tickets');
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hesk_checkPermission('can_reply_tickets');
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hesk_checkPermission('can_edit_tickets');
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hesk_checkPermission('can_resolve');
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/* A security check */
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hesk_token_check();
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/* Ticket ID */
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$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
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/* New locked status */
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if (empty($_GET['locked']))
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{
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$status = 0;
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$tmp = $hesklang['tunlock'];
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$revision = sprintf($hesklang['thist6'],hesk_date(),addslashes($_SESSION['name']).' ('.$_SESSION['user'].')');
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$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
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}
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else
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{
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$status = 1;
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$tmp = $hesklang['tlock'];
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$revision = sprintf($hesklang['thist5'],hesk_date(),addslashes($_SESSION['name']).' ('.$_SESSION['user'].')');
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$closedby_sql = ' , `closedat`=NOW(), `closedby`='.intval($_SESSION['id']).' ';
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// Notify customer of closed ticket?
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if ($hesk_settings['notify_closed'])
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{
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// Get ticket info
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$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
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if (hesk_dbNumRows($result) != 1)
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{
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hesk_error($hesklang['ticket_not_found']);
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}
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$ticket = hesk_dbFetchAssoc($result);
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// Notify customer, but only if ticket is not already closed
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if ($ticket['status'] != 3)
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{
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require(HESK_PATH . 'inc/email_functions.inc.php');
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$ticket['dt'] = hesk_date($ticket['dt'], true);
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$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
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hesk_notifyCustomer('ticket_closed');
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}
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}
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}
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/* Update database */
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hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='3',`locked`='{$status}' $closedby_sql , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
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/* Back to ticket page and show a success message */
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hesk_process_messages($tmp,'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'SUCCESS');
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?>
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