2319 lines
101 KiB
PHP
2319 lines
101 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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/* Check permissions for this feature */
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hesk_checkPermission('can_view_tickets');
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$can_del_notes = hesk_checkPermission('can_del_notes',0);
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$can_reply = hesk_checkPermission('can_reply_tickets',0);
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$can_delete = hesk_checkPermission('can_del_tickets',0);
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$can_edit = hesk_checkPermission('can_edit_tickets',0);
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$can_archive = hesk_checkPermission('can_add_archive',0);
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$can_assign_self = hesk_checkPermission('can_assign_self',0);
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$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
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$can_change_cat = hesk_checkPermission('can_change_cat',0);
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$can_change_own_cat = hesk_checkPermission('can_change_own_cat',0);
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$can_ban_emails = hesk_checkPermission('can_ban_emails', 0);
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$can_unban_emails = hesk_checkPermission('can_unban_emails', 0);
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$can_ban_ips = hesk_checkPermission('can_ban_ips', 0);
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$can_unban_ips = hesk_checkPermission('can_unban_ips', 0);
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$can_resolve = hesk_checkPermission('can_resolve', 0);
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$can_view_ass_by = hesk_checkPermission('can_view_ass_by', 0);
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$can_privacy = hesk_checkPermission('can_privacy',0);
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$can_export = hesk_checkPermission('can_export',0);
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// Get ticket ID
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$trackingID = hesk_cleanID() or print_form();
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// Load custom fields
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require_once(HESK_PATH . 'inc/custom_fields.inc.php');
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// Load statuses
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require_once(HESK_PATH . 'inc/statuses.inc.php');
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$_SERVER['PHP_SELF'] = 'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999);
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// We will need some extra functions
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define('TIMER',1);
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define('BACK2TOP',1);
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if ($hesk_settings['time_display']) {
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define('TIMEAGO',1);
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}
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/* Get ticket info */
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$res = hesk_dbQuery("SELECT `t1`.* , `t2`.name AS `repliername` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t2` ON `t1`.`replierid` = `t2`.`id` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
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/* Ticket found? */
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if (hesk_dbNumRows($res) != 1)
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{
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/* Ticket not found, perhaps it was merged with another ticket? */
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$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `merged` LIKE '%#".hesk_dbEscape($trackingID)."#%' LIMIT 1");
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if (hesk_dbNumRows($res) == 1)
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{
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/* OK, found in a merged ticket. Get info */
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$ticket = hesk_dbFetchAssoc($res);
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hesk_process_messages( sprintf($hesklang['tme'], $trackingID, $ticket['trackid']) ,'NOREDIRECT','NOTICE');
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$trackingID = $ticket['trackid'];
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}
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else
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{
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/* Nothing found, error out */
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hesk_process_messages($hesklang['ticket_not_found'],'NOREDIRECT');
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print_form();
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}
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}
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else
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{
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/* We have a match, get ticket info */
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$ticket = hesk_dbFetchAssoc($res);
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}
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/* Permission to view this ticket? */
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if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && ! hesk_checkPermission('can_view_ass_others',0))
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{
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// Maybe this user is allowed to view tickets he/she assigned?
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if ( ! $can_view_ass_by || $ticket['assignedby'] != $_SESSION['id'])
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{
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hesk_error($hesklang['ycvtao']);
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}
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}
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if (!$ticket['owner'] && ! $can_view_unassigned)
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{
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hesk_error($hesklang['ycovtay']);
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}
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/* Set last replier name */
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if ($ticket['lastreplier'])
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{
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if (empty($ticket['repliername']))
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{
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$ticket['repliername'] = $hesklang['staff'];
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}
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}
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else
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{
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$ticket['repliername'] = $ticket['name'];
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}
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/* Get category name and ID */
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$result = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='".intval($ticket['category'])."' LIMIT 1");
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/* If this category has been deleted use the default category with ID 1 */
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if (hesk_dbNumRows($result) != 1)
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{
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$result = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='1' LIMIT 1");
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}
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$category = hesk_dbFetchAssoc($result);
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/* Is this user allowed to view tickets inside this category? */
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hesk_okCategory($category['id']);
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/* Delete post action */
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if (isset($_GET['delete_post']) && $can_delete && hesk_token_check())
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{
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$n = intval( hesk_GET('delete_post') );
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if ($n)
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{
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/* Get last reply ID, we'll need it later */
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$res = hesk_dbQuery("SELECT `id` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` DESC LIMIT 1");
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$last_reply_id = hesk_dbResult($res,0,0);
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// Was this post submitted by staff and does it have any attachments?
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$res = hesk_dbQuery("SELECT `dt`, `staffid`, `attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='".intval($n)."' AND `replyto`='".intval($ticket['id'])."' LIMIT 1");
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$reply = hesk_dbFetchAssoc($res);
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// If the reply was by a staff member update the appropriate columns
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if ( $reply['staffid'] )
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{
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// Is this the only staff reply? Delete "firstreply" and "firstreplyby" columns
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if ($ticket['staffreplies'] <= 1)
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{
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$staffreplies_sql = ' , `firstreply`=NULL, `firstreplyby`=NULL, `staffreplies`=0 ';
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}
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// Are we deleting the first staff reply? Update "firstreply" and "firstreplyby" columns
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elseif ($reply['dt'] == $ticket['firstreply'] && $reply['staffid'] == $ticket['firstreplyby'])
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{
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// Get the new first reply info
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$res = hesk_dbQuery("SELECT `dt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' AND `id`!='".intval($n)."' AND `staffid`!=0 ORDER BY `id` ASC LIMIT 1");
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// Did we find the new first reply?
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if ( hesk_dbNumRows($res) )
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{
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$firstreply = hesk_dbFetchAssoc($res);
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$staffreplies_sql = " , `firstreply`='".hesk_dbEscape($firstreply['dt'])."', `firstreplyby`='".hesk_dbEscape($firstreply['staffid'])."', `staffreplies`=`staffreplies`-1 ";
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}
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// The count must have been wrong, update it
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else
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{
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$staffreplies_sql = ' , `firstreply`=NULL, `firstreplyby`=NULL, `staffreplies`=0 ';
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}
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}
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// OK, this is not the first and not the only staff reply, just reduce number
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else
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{
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$staffreplies_sql = ' , `staffreplies`=`staffreplies`-1 ';
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}
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}
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else
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{
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$staffreplies_sql = '';
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}
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/* Delete any attachments to this post */
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if ( strlen($reply['attachments']) )
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{
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$hesk_settings['server_path'] = dirname(dirname(__FILE__));
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/* List of attachments */
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$att=explode(',',substr($reply['attachments'], 0, -1));
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foreach ($att as $myatt)
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{
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list($att_id, $att_name) = explode('#', $myatt);
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/* Delete attachment files */
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$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."' LIMIT 1");
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if (hesk_dbNumRows($res) && $file = hesk_dbFetchAssoc($res))
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{
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hesk_unlink($hesk_settings['server_path'].'/'.$hesk_settings['attach_dir'].'/'.$file['saved_name']);
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}
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/* Delete attachments info from the database */
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hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."'");
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}
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}
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/* Delete this reply */
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hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='".intval($n)."' AND `replyto`='".intval($ticket['id'])."'");
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/* Reply wasn't deleted */
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if (hesk_dbAffectedRows() != 1)
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{
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hesk_process_messages($hesklang['repl1'],$_SERVER['PHP_SELF']);
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}
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else
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{
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$closed_sql = '';
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/* Reply deleted. Need to update status and last replier? */
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$res = hesk_dbQuery("SELECT `dt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` DESC LIMIT 1");
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if (hesk_dbNumRows($res))
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{
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$replier_id = hesk_dbResult($res,0,1);
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$last_replier = $replier_id ? 1 : 0;
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/* Change status? */
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$status_sql = '';
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if ($last_reply_id == $n)
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{
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$status = $ticket['locked'] ? 3 : ($last_replier ? 2 : 1);
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$status_sql = " , `status`='".intval($status)."' ";
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// Update closedat and closedby columns as required
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if ($status == 3)
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{
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$closed_sql = " , `closedat`=NOW(), `closedby`=".intval($_SESSION['id'])." ";
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}
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}
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hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `lastreplier`='{$last_replier}', `replierid`='".intval($replier_id)."', `replies`=`replies`-1 $status_sql $closed_sql $staffreplies_sql WHERE `id`='".intval($ticket['id'])."'");
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}
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else
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{
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// Update status, closedat and closedby columns as required
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if ($ticket['locked'])
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{
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$status = 3;
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$closed_sql = " , `closedat`=NOW(), `closedby`=".intval($_SESSION['id'])." ";
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}
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else
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{
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$status = 0;
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$closed_sql = " , `closedat`=NULL, `closedby`=NULL ";
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}
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hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `lastreplier`='0', `status`='$status', `replies`=0 $staffreplies_sql WHERE `id`='".intval($ticket['id'])."'");
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}
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hesk_process_messages($hesklang['repl'],$_SERVER['PHP_SELF'],'SUCCESS');
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}
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}
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else
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{
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hesk_process_messages($hesklang['repl0'],$_SERVER['PHP_SELF']);
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}
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}
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/* Delete notes action */
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if (isset($_GET['delnote']) && hesk_token_check())
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{
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$n = intval( hesk_GET('delnote') );
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if ($n)
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{
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// Get note info
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$res = hesk_dbQuery("SELECT `who`, `attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`={$n}");
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if ( hesk_dbNumRows($res) )
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{
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$note = hesk_dbFetchAssoc($res);
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// Permission to delete note?
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if ($can_del_notes || $note['who'] == $_SESSION['id'])
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{
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// Delete note
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hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`='".intval($n)."'");
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// Delete attachments
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if ( strlen($note['attachments']) )
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{
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$hesk_settings['server_path'] = dirname(dirname(__FILE__));
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$attachments = array();
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$att=explode(',',substr($note['attachments'], 0, -1));
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foreach ($att as $myatt)
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{
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list($att_id, $att_name) = explode('#', $myatt);
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$attachments[] = intval($att_id);
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}
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if ( count($attachments) )
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{
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$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id` IN (".implode(',', $attachments).") ");
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while ($file = hesk_dbFetchAssoc($res))
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{
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hesk_unlink($hesk_settings['server_path'].'/'.$hesk_settings['attach_dir'].'/'.$file['saved_name']);
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}
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hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id` IN (".implode(',', $attachments).") ");
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}
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}
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}
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}
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}
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header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
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exit();
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}
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/* Add a note action */
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if (isset($_POST['notemsg']) && hesk_token_check('POST'))
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{
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// Error buffer
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$hesk_error_buffer = array();
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// Get message
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$msg = hesk_input( hesk_POST('notemsg') );
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// Get attachments
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if ($hesk_settings['attachments']['use'])
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{
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require(HESK_PATH . 'inc/posting_functions.inc.php');
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require(HESK_PATH . 'inc/attachments.inc.php');
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$attachments = array();
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for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
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{
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$att = hesk_uploadFile($i);
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if ($att !== false && !empty($att))
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{
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$attachments[$i] = $att;
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}
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}
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}
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$myattachments='';
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// We need message and/or attachments to accept note
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if ( count($attachments) || strlen($msg) || count($hesk_error_buffer) )
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{
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// Any errors?
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if ( count($hesk_error_buffer) != 0 )
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{
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$_SESSION['note_message'] = hesk_POST('notemsg');
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// Remove any successfully uploaded attachments
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if ($hesk_settings['attachments']['use'])
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{
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hesk_removeAttachments($attachments);
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}
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$tmp = '';
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foreach ($hesk_error_buffer as $error)
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{
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$tmp .= "<li>$error</li>\n";
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}
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$hesk_error_buffer = $tmp;
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$hesk_error_buffer = $hesklang['pcer'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
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hesk_process_messages($hesk_error_buffer,'admin_ticket.php?track='.$ticket['trackid'].'&Refresh='.rand(10000,99999));
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}
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// Process attachments
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if ($hesk_settings['attachments']['use'] && ! empty($attachments) )
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{
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foreach ($attachments as $myatt)
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{
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hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`,`type`) VALUES ('".hesk_dbEscape($trackingID)."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."', '1')");
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$myattachments .= hesk_dbInsertID() . '#' . $myatt['real_name'] .',';
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}
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}
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// Add note to database
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$msg = nl2br(hesk_makeURL($msg));
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hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (`ticket`,`who`,`dt`,`message`,`attachments`) VALUES ('".intval($ticket['id'])."','".intval($_SESSION['id'])."',NOW(),'".hesk_dbEscape($msg)."','".hesk_dbEscape($myattachments)."')");
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/* Notify assigned staff that a note has been added if needed */
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if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'])
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{
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$res = hesk_dbQuery("SELECT `email`, `notify_note` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='".intval($ticket['owner'])."' LIMIT 1");
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if (hesk_dbNumRows($res) == 1)
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{
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$owner = hesk_dbFetchAssoc($res);
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// 1. Generate the array with ticket info that can be used in emails
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$info = array(
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'email' => $ticket['email'],
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'category' => $ticket['category'],
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'priority' => $ticket['priority'],
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'owner' => $ticket['owner'],
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'trackid' => $ticket['trackid'],
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'status' => $ticket['status'],
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'name' => $_SESSION['name'],
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'subject' => $ticket['subject'],
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'message' => stripslashes($msg),
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'dt' => hesk_date($ticket['dt'], true),
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'lastchange' => hesk_date($ticket['lastchange'], true),
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'attachments' => $myattachments,
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'id' => $ticket['id'],
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'time_worked' => $ticket['time_worked'],
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'last_reply_by' => $ticket['repliername'],
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);
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// 2. Add custom fields to the array
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foreach ($hesk_settings['custom_fields'] as $k => $v)
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{
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$info[$k] = $v['use'] ? $ticket[$k] : '';
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}
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// 3. Make sure all values are properly formatted for email
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$ticket = hesk_ticketToPlain($info, 1, 0);
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/* Get email functions */
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require(HESK_PATH . 'inc/email_functions.inc.php');
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/* Format email subject and message for staff */
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$subject = hesk_getEmailSubject('new_note',$ticket);
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$message = hesk_getEmailMessage('new_note',$ticket,1);
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/* Send email to staff */
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hesk_mail($owner['email'], $subject, $message);
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}
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|
}
|
|
}
|
|
|
|
header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
|
|
exit();
|
|
}
|
|
|
|
/* Update time worked */
|
|
if ($hesk_settings['time_worked'] && ($can_reply || $can_edit) && isset($_POST['h']) && isset($_POST['m']) && isset($_POST['s']) && hesk_token_check('POST'))
|
|
{
|
|
$h = intval( hesk_POST('h') );
|
|
$m = intval( hesk_POST('m') );
|
|
$s = intval( hesk_POST('s') );
|
|
|
|
/* Get time worked in proper format */
|
|
$time_worked = hesk_getTime($h . ':' . $m . ':' . $s);
|
|
|
|
/* Update database */
|
|
$revision = sprintf($hesklang['thist14'],hesk_date(),$time_worked,$_SESSION['name'].' ('.$_SESSION['user'].')');
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `time_worked`='" . hesk_dbEscape($time_worked) . "', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
|
|
|
/* Show ticket */
|
|
hesk_process_messages($hesklang['twu'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
|
|
}
|
|
|
|
/* Delete attachment action */
|
|
if (isset($_GET['delatt']) && hesk_token_check())
|
|
{
|
|
if ( ! $can_delete || ! $can_edit)
|
|
{
|
|
hesk_process_messages($hesklang['no_permission'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
|
|
}
|
|
|
|
$att_id = intval( hesk_GET('delatt') ) or hesk_error($hesklang['inv_att_id']);
|
|
|
|
$reply = intval( hesk_GET('reply', 0) );
|
|
if ($reply < 1)
|
|
{
|
|
$reply = 0;
|
|
}
|
|
|
|
$note = intval( hesk_GET('note', 0) );
|
|
if ($note < 1)
|
|
{
|
|
$note = 0;
|
|
}
|
|
|
|
/* Get attachment info */
|
|
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."' LIMIT 1");
|
|
if (hesk_dbNumRows($res) != 1)
|
|
{
|
|
hesk_process_messages($hesklang['id_not_valid'].' (att_id)','admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
|
|
}
|
|
$att = hesk_dbFetchAssoc($res);
|
|
|
|
/* Is ticket ID valid for this attachment? */
|
|
if ($att['ticket_id'] != $trackingID)
|
|
{
|
|
hesk_process_messages($hesklang['trackID_not_found'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
|
|
}
|
|
|
|
/* Delete file from server */
|
|
hesk_unlink(HESK_PATH.$hesk_settings['attach_dir'].'/'.$att['saved_name']);
|
|
|
|
/* Delete attachment from database */
|
|
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."'");
|
|
|
|
/* Update ticket or reply in the database */
|
|
$revision = sprintf($hesklang['thist12'],hesk_date(),$att['real_name'],$_SESSION['name'].' ('.$_SESSION['user'].')');
|
|
if ($reply)
|
|
{
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",','') WHERE `id`='".intval($reply)."'");
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($ticket['id'])."'");
|
|
}
|
|
elseif ($note)
|
|
{
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",','') WHERE `id`={$note}");
|
|
}
|
|
else
|
|
{
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",',''), `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($ticket['id'])."'");
|
|
}
|
|
|
|
hesk_process_messages($hesklang['kb_att_rem'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
|
|
}
|
|
|
|
/* Print header */
|
|
require_once(HESK_PATH . 'inc/header.inc.php');
|
|
|
|
/* List of categories */
|
|
if ($can_change_cat)
|
|
{
|
|
$result = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `cat_order` ASC");
|
|
}
|
|
else
|
|
{
|
|
$result = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE ".hesk_myCategories('id')." ORDER BY `cat_order` ASC");
|
|
}
|
|
$categories_options='';
|
|
while ($row=hesk_dbFetchAssoc($result))
|
|
{
|
|
$categories_options.='<option value="'.$row['id'].'" '.($row['id'] == $ticket['category'] ? 'selected' : '').'>'.$row['name'].'</option>';
|
|
}
|
|
|
|
/* List of users */
|
|
$admins = array();
|
|
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `name` ASC");
|
|
while ($row=hesk_dbFetchAssoc($result))
|
|
{
|
|
/* Is this an administrator? */
|
|
if ($row['isadmin'])
|
|
{
|
|
$admins[$row['id']]=$row['name'];
|
|
continue;
|
|
}
|
|
|
|
/* Not admin, is user allowed to view tickets? */
|
|
if (strpos($row['heskprivileges'], 'can_view_tickets') !== false)
|
|
{
|
|
/* Is user allowed to access this category? */
|
|
$cat=substr($row['categories'], 0);
|
|
$row['categories']=explode(',',$cat);
|
|
if (in_array($ticket['category'],$row['categories']))
|
|
{
|
|
$admins[$row['id']]=$row['name'];
|
|
continue;
|
|
}
|
|
}
|
|
}
|
|
|
|
/* Get replies */
|
|
if ($ticket['replies'])
|
|
{
|
|
$reply = '';
|
|
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
|
|
}
|
|
else
|
|
{
|
|
$reply = false;
|
|
}
|
|
|
|
// Demo mode
|
|
if ( defined('HESK_DEMO') )
|
|
{
|
|
$ticket['email'] = 'hidden@demo.com';
|
|
$ticket['ip'] = '127.0.0.1';
|
|
}
|
|
|
|
/* Print admin navigation */
|
|
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
|
|
|
/* This will handle error, success and notice messages */
|
|
hesk_handle_messages();
|
|
|
|
// Prepare special custom fields
|
|
foreach ($hesk_settings['custom_fields'] as $k=>$v)
|
|
{
|
|
if ($v['use'] && hesk_is_custom_field_in_category($k, $ticket['category']) )
|
|
{
|
|
switch ($v['type'])
|
|
{
|
|
case 'date':
|
|
$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
|
|
break;
|
|
}
|
|
}
|
|
}
|
|
|
|
/* Do we need or have any canned responses? */
|
|
$can_options = hesk_printCanned();
|
|
|
|
$options = array(
|
|
0 => '<option value="0" '.($ticket['priority'] == 0 ? 'selected' : '').'>'.$hesklang['critical'].'</option>',
|
|
1 => '<option value="1" '.($ticket['priority'] == 1 ? 'selected' : '').'>'.$hesklang['high'].'</option>',
|
|
2 => '<option value="2" '.($ticket['priority'] == 2 ? 'selected' : '').'>'.$hesklang['medium'].'</option>',
|
|
3 => '<option value="3" '.($ticket['priority'] == 3 ? 'selected' : '').'>'.$hesklang['low'].'</option>'
|
|
);
|
|
?>
|
|
<div class="main__content ticket">
|
|
<div class="ticket__body" <?php echo ($hesk_settings['limit_width'] ? 'style="max-width:'.$hesk_settings['limit_width'].'px"' : ''); ?>>
|
|
|
|
<?php if ($hesk_settings['new_top'] && $ticket['replies']): ?>
|
|
<!-- START new replies on top subject line -->
|
|
<article class="ticket__body_block original-message" style="padding-bottom: 0px; margin-bottom: 16px; min-height: 48px; border-radius: 2px; box-shadow: 0 2px 8px 0 rgba(38, 40, 42, 0.1);">
|
|
<div style="display:flex; justify-content: space-between; flex-wrap: wrap;">
|
|
<h3>
|
|
<?php if ($ticket['archive']): ?>
|
|
<div class="tooltype right out-close">
|
|
<svg class="icon icon-tag">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-tag"></use>
|
|
</svg>
|
|
<div class="tooltype__content">
|
|
<div class="tooltype__wrapper">
|
|
<?php echo $hesklang['archived']; ?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
endif;
|
|
if ($ticket['locked']):
|
|
?>
|
|
<div class="tooltype right out-close">
|
|
<svg class="icon icon-lock">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-lock"></use>
|
|
</svg>
|
|
<div class="tooltype__content">
|
|
<div class="tooltype__wrapper">
|
|
<?php echo $hesklang['loc'].' - '.$hesklang['isloc']; ?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<?php endif; ?>
|
|
<?php echo $ticket['subject']; ?>
|
|
</h3>
|
|
<div>
|
|
<a href="javascript:" onclick="hesk_toggleLayerDisplay('notesformTop')" style="text-decoration: none; color: #959eb0;">
|
|
<svg class="icon icon-note" style="fill: #959eb0;">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-note"></use>
|
|
</svg>
|
|
<?php echo $hesklang['addnote']; ?>
|
|
</a>
|
|
</div>
|
|
</div>
|
|
|
|
<?php
|
|
$res = hesk_dbQuery("SELECT t1.*, t2.`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` AS t1 LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS t2 ON t1.`who` = t2.`id` WHERE `ticket`='".intval($ticket['id'])."' ORDER BY t1.`id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
|
|
?>
|
|
<div class="block--notes" <?php echo hesk_dbNumRows($res) ? 'style="padding-bottom: 15px"' : ''; ?>>
|
|
<?php
|
|
while ($note = hesk_dbFetchAssoc($res)) {
|
|
?>
|
|
<div class="note">
|
|
<div class="note__head">
|
|
<div class="name">
|
|
<?php echo $hesklang['noteby']; ?>
|
|
<b><?php echo ($note['name'] ? $note['name'] : $hesklang['e_udel']); ?></b>
|
|
»
|
|
<time class="timeago tooltip" datetime="<?php echo date("c", strtotime($note['dt'])) ; ?>" title="<?php echo hesk_date($note['dt'], true); ?>"><?php echo hesk_date($note['dt'], true); ?></time>
|
|
</div>
|
|
<?php
|
|
if ($can_del_notes || $note['who'] == $_SESSION['id'])
|
|
{
|
|
?>
|
|
<div class="actions">
|
|
<a class="tooltip" href="edit_note.php?track=<?php echo $trackingID; ?>&Refresh=<?php echo mt_rand(10000,99999); ?>&note=<?php echo $note['id']; ?>&token=<?php hesk_token_echo(); ?>" title="<?php echo $hesklang['ednote']; ?>">
|
|
<svg class="icon icon-edit-ticket">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-edit-ticket"></use>
|
|
</svg>
|
|
</a>
|
|
<a class="tooltip" href="admin_ticket.php?track=<?php echo $trackingID; ?>&Refresh=<?php echo mt_rand(10000,99999); ?>&delnote=<?php echo $note['id']; ?>&token=<?php hesk_token_echo(); ?>" onclick="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['delnote']).'?'; ?>');" title="<?php echo $hesklang['delnote']; ?>">
|
|
<svg class="icon icon-delete">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-delete"></use>
|
|
</svg>
|
|
</a>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
<div class="note__description">
|
|
<p><?php echo $note['message']; ?></p>
|
|
</div>
|
|
<div class="note__attachments" style="color: #9c9c9c;">
|
|
<?php
|
|
// Attachments
|
|
if ( $hesk_settings['attachments']['use'] && strlen($note['attachments']) )
|
|
{
|
|
echo strlen($note['message']) ? '<br>' : '';
|
|
|
|
$att = explode(',', substr($note['attachments'], 0, -1) );
|
|
$num = count($att);
|
|
foreach ($att as $myatt)
|
|
{
|
|
list($att_id, $att_name) = explode('#', $myatt);
|
|
|
|
// Can edit and delete note (attachments)?
|
|
if ($can_del_notes || $note['who'] == $_SESSION['id'])
|
|
{
|
|
// If this is the last attachment and no message, show "delete ticket" link
|
|
if ($num == 1 && strlen($note['message']) == 0)
|
|
{
|
|
echo '<a class="tooltip" data-ztt_vertical_offset="0" style="margin-right: 8px;" href="admin_ticket.php?delnote='.$note['id'].'&track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');" title="'.$hesklang['dela'].'">
|
|
<svg class="icon icon-delete" style="text-decoration: none; vertical-align: text-bottom;">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-delete"></use>
|
|
</svg>
|
|
</a> »';
|
|
}
|
|
// Show "delete attachment" link
|
|
else
|
|
{
|
|
echo '<a class="tooltip" data-ztt_vertical_offset="0" style="margin-right: 8px;" href="admin_ticket.php?delatt='.$att_id.'&note='.$note['id'].'&track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');" title="'.$hesklang['dela'].'">
|
|
<svg class="icon icon-delete" style="vertical-align: text-bottom;">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-delete"></use>
|
|
</svg>
|
|
</a> »';
|
|
}
|
|
}
|
|
|
|
echo '
|
|
<a href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'" title="'.$hesklang['dnl'].' '.$att_name.'">
|
|
<svg class="icon icon-attach" style="vertical-align: text-bottom;">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-attach"></use>
|
|
</svg>
|
|
</a>
|
|
<a class="underline" href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'" title="'.$hesklang['dnl'].' '.$att_name.'">'.$att_name.'</a><br>
|
|
';
|
|
}
|
|
}
|
|
?>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
<div id="notesformTop" style="display:<?php echo isset($_SESSION['note_message']) ? 'block' : 'none'; ?>; margin-top: 20px; padding-bottom: 15px;">
|
|
<form method="post" action="admin_ticket.php" class="form" enctype="multipart/form-data">
|
|
<i><?php echo $hesklang['nhid']; ?></i><br>
|
|
<textarea class="form-control" name="notemsg" rows="6" cols="60" style="height: auto; resize: vertical; transition: none;"><?php echo isset($_SESSION['note_message']) ? stripslashes(hesk_input($_SESSION['note_message'])) : ''; ?></textarea>
|
|
<?php
|
|
// attachments
|
|
if ($hesk_settings['attachments']['use'])
|
|
{
|
|
echo '<br>';
|
|
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
|
|
{
|
|
echo '<input type="file" name="attachment['.$i.']" size="50"><br>';
|
|
}
|
|
echo '<br>';
|
|
}
|
|
?>
|
|
<button type="submit" class="btn btn-full">
|
|
<?php echo $hesklang['s']; ?>
|
|
</button>
|
|
<input type="hidden" name="track" value="<?php echo $trackingID; ?>">
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
|
|
</form>
|
|
</div>
|
|
</div>
|
|
|
|
</article>
|
|
<!-- END new replies on top subject line -->
|
|
<?php endif; ?>
|
|
|
|
<?php
|
|
/* Reply form on top? */
|
|
if ($can_reply && $hesk_settings['reply_top'] == 1)
|
|
{
|
|
hesk_printReplyForm();
|
|
}
|
|
|
|
if ($hesk_settings['new_top'])
|
|
{
|
|
$i = hesk_printTicketReplies() ? 0 : 1;
|
|
}
|
|
else
|
|
{
|
|
$i = 1;
|
|
}
|
|
?>
|
|
<article class="ticket__body_block original-message">
|
|
<?php if ( ! $hesk_settings['new_top'] || ($hesk_settings['new_top'] && ! $ticket['replies'])): ?>
|
|
<h3>
|
|
<?php if ($ticket['archive']): ?>
|
|
<div class="tooltype right out-close">
|
|
<svg class="icon icon-tag">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-tag"></use>
|
|
</svg>
|
|
<div class="tooltype__content">
|
|
<div class="tooltype__wrapper">
|
|
<?php echo $hesklang['archived']; ?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
endif;
|
|
if ($ticket['locked']):
|
|
?>
|
|
<div class="tooltype right out-close">
|
|
<svg class="icon icon-lock">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-lock"></use>
|
|
</svg>
|
|
<div class="tooltype__content">
|
|
<div class="tooltype__wrapper">
|
|
<?php echo $hesklang['loc'].' - '.$hesklang['isloc']; ?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<?php endif; ?>
|
|
<?php echo $ticket['subject']; ?>
|
|
</h3>
|
|
<?php endif; ?>
|
|
<div class="block--head">
|
|
<div class="contact">
|
|
<span><?php echo $hesklang['contact']; ?>:</span>
|
|
<div class="dropdown left out-close">
|
|
<label>
|
|
<span><?php echo $ticket['name']; ?></span>
|
|
<svg class="icon icon-chevron-down">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-chevron-down"></use>
|
|
</svg>
|
|
</label>
|
|
<ul class="dropdown-list">
|
|
<?php
|
|
if ($ticket['email'] != '')
|
|
{
|
|
?>
|
|
<li class="noclose">
|
|
<span class="title"><?php echo $hesklang['email']; ?>:</span>
|
|
<span class="value"><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></span>
|
|
</li>
|
|
<?php
|
|
}
|
|
?>
|
|
<li class="noclose">
|
|
<span class="title"><?php echo $hesklang['ip']; ?>:</span>
|
|
<span class="value">
|
|
<?php
|
|
if ($ticket['ip'] == '' || $ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown']) {
|
|
echo $hesklang['unknown'];
|
|
} else {
|
|
?>
|
|
<a href="../ip_whois.php?ip=<?php echo urlencode($ticket['ip']); ?>"><?php echo $ticket['ip']; ?></a>
|
|
<?php } ?>
|
|
</span>
|
|
</li>
|
|
<li class="separator"></li>
|
|
<?php
|
|
if ($ticket['email'] != '' && $can_ban_emails) {
|
|
echo '<li>';
|
|
if ( $email_id = hesk_isBannedEmail($ticket['email']) ) {
|
|
if ($can_unban_emails) {
|
|
echo '
|
|
<svg class="icon icon-eye-close">
|
|
<use xlink:href="../img/sprite.svg#icon-eye-close"></use>
|
|
</svg>
|
|
<a href="banned_emails.php?a=unban&track='.$trackingID.'&id='.intval($email_id).'&token='.hesk_token_echo(0).'">'.$hesklang['unban_email'].'</a>
|
|
';
|
|
} else {
|
|
echo $hesklang['eisban'];
|
|
}
|
|
} else {
|
|
echo '
|
|
<svg class="icon icon-eye-open">
|
|
<use xlink:href="../img/sprite.svg#icon-eye-open"></use>
|
|
</svg>
|
|
<a href="banned_emails.php?a=ban&track='.$trackingID.'&email='.urlencode($ticket['email']).'&token='.hesk_token_echo(0).'">'.$hesklang['savebanemail'].'</a>
|
|
';
|
|
}
|
|
echo '</li>';
|
|
}
|
|
|
|
// Format IP for lookup
|
|
if ($ticket['ip'] != '' && $ticket['ip'] != 'Unknown' && $ticket['ip'] != $hesklang['unknown']) {
|
|
echo '<li>';
|
|
if ($can_ban_ips) {
|
|
if ( $ip_id = hesk_isBannedIP($ticket['ip']) ) {
|
|
if ($can_unban_ips) {
|
|
echo '
|
|
<svg class="icon icon-eye-close">
|
|
<use xlink:href="../img/sprite.svg#icon-eye-close"></use>
|
|
</svg>
|
|
<a href="banned_ips.php?a=unban&track='.$trackingID.'&id='.intval($ip_id).'&token='.hesk_token_echo(0).'">'.$hesklang['unban_ip'].'</a>
|
|
';
|
|
} else {
|
|
echo $hesklang['ipisban'];
|
|
}
|
|
} else {
|
|
echo '
|
|
<svg class="icon icon-eye-open">
|
|
<use xlink:href="../img/sprite.svg#icon-eye-open"></use>
|
|
</svg>
|
|
<a href="banned_ips.php?a=ban&track='.$trackingID.'&ip='.urlencode($ticket['ip']).'&token='.hesk_token_echo(0).'">'.$hesklang['savebanip'].'</a>
|
|
';
|
|
}
|
|
}
|
|
echo '</li>';
|
|
}
|
|
?>
|
|
</ul>
|
|
</div>
|
|
</div>
|
|
<time class="timeago tooltip" datetime="<?php echo date("c", strtotime($ticket['dt'])) ; ?>" title="<?php echo hesk_date($ticket['dt'], true); ?>"><?php echo hesk_date($ticket['dt'], true); ?></time>
|
|
</div>
|
|
<?php
|
|
foreach ($hesk_settings['custom_fields'] as $k=>$v)
|
|
{
|
|
if ($v['use'] && $v['place']==0 && hesk_is_custom_field_in_category($k, $ticket['category']) )
|
|
{
|
|
|
|
switch ($v['type'])
|
|
{
|
|
case 'email':
|
|
$ticket[$k] = '<a href="mailto:'.$ticket[$k].'">'.$ticket[$k].'</a>';
|
|
break;
|
|
}
|
|
|
|
echo '
|
|
<div>
|
|
<span style="color: #959eb0">'.$v['name:'].'</span>
|
|
<span>'.$ticket[$k].'</span>
|
|
</div>';
|
|
}
|
|
}
|
|
|
|
if ($ticket['message'] != '')
|
|
{
|
|
?>
|
|
<div class="block--description">
|
|
<p><?php echo $ticket['message']; ?></p>
|
|
</div>
|
|
<?php
|
|
}
|
|
|
|
/* custom fields after message */
|
|
foreach ($hesk_settings['custom_fields'] as $k=>$v)
|
|
{
|
|
if ($v['use'] && $v['place'] && hesk_is_custom_field_in_category($k, $ticket['category']) )
|
|
{
|
|
switch ($v['type'])
|
|
{
|
|
case 'email':
|
|
$ticket[$k] = '<a href="mailto:'.$ticket[$k].'">'.$ticket[$k].'</a>';
|
|
break;
|
|
}
|
|
|
|
echo '
|
|
<div>
|
|
<span style="color: #959eb0">'.$v['name:'].'</span>
|
|
<span>'.$ticket[$k].'</span>
|
|
</div>';
|
|
}
|
|
}
|
|
|
|
/* Print attachments */
|
|
hesk_listAttachments($ticket['attachments'], 0 , $i);
|
|
|
|
// Show suggested KB articles
|
|
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers'] && strlen($ticket['articles']) )
|
|
{
|
|
$suggested = array();
|
|
$suggested_list = '';
|
|
|
|
// Get article info from the database
|
|
$articles = hesk_dbQuery("SELECT `id`,`subject` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `id` IN (".preg_replace('/[^0-9\,]/', '', $ticket['articles']).")");
|
|
while ($article=hesk_dbFetchAssoc($articles))
|
|
{
|
|
$suggested[$article['id']] = '<a href="../knowledgebase.php?article='.$article['id'].'">'.$article['subject'].'</a>';
|
|
}
|
|
|
|
// Loop through the IDs to preserve the order they were suggested in
|
|
$articles = explode(',', $ticket['articles']);
|
|
foreach ($articles as $article)
|
|
{
|
|
if ( isset($suggested[$article]) )
|
|
{
|
|
$suggested_list .= $suggested[$article];
|
|
}
|
|
}
|
|
|
|
// Finally print suggested articles
|
|
if ( strlen($suggested_list) )
|
|
{
|
|
?>
|
|
<div class="block--suggested">
|
|
<b><?php echo $hesklang['taws']; ?></b>
|
|
<?php
|
|
if ($_SESSION['show_suggested']){
|
|
echo $suggested_list;
|
|
} else {
|
|
echo '<a href="Javascript:void(0)" onclick="hesk_toggleLayerDisplay(\'suggested_articles\')">'.$hesklang['sska'].'</a>
|
|
<span id="suggested_articles" style="display:none">'.$suggested_list.'</span>';
|
|
}
|
|
?>
|
|
</div>
|
|
<?php
|
|
}
|
|
}
|
|
?>
|
|
|
|
<div class="block--notes">
|
|
<?php
|
|
$res = hesk_dbQuery("SELECT t1.*, t2.`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` AS t1 LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS t2 ON t1.`who` = t2.`id` WHERE `ticket`='".intval($ticket['id'])."' ORDER BY t1.`id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
|
|
while ($note = hesk_dbFetchAssoc($res)) {
|
|
?>
|
|
<div class="note">
|
|
<div class="note__head">
|
|
<div class="name">
|
|
<?php echo $hesklang['noteby']; ?>
|
|
<b><?php echo ($note['name'] ? $note['name'] : $hesklang['e_udel']); ?></b>
|
|
»
|
|
<time class="timeago tooltip" datetime="<?php echo date("c", strtotime($note['dt'])) ; ?>" title="<?php echo hesk_date($note['dt'], true); ?>"><?php echo hesk_date($note['dt'], true); ?></time>
|
|
</div>
|
|
<?php
|
|
if ($can_del_notes || $note['who'] == $_SESSION['id'])
|
|
{
|
|
?>
|
|
<div class="actions">
|
|
<a class="tooltip" href="edit_note.php?track=<?php echo $trackingID; ?>&Refresh=<?php echo mt_rand(10000,99999); ?>&note=<?php echo $note['id']; ?>&token=<?php hesk_token_echo(); ?>" title="<?php echo $hesklang['ednote']; ?>">
|
|
<svg class="icon icon-edit-ticket">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-edit-ticket"></use>
|
|
</svg>
|
|
</a>
|
|
<a class="tooltip" href="admin_ticket.php?track=<?php echo $trackingID; ?>&Refresh=<?php echo mt_rand(10000,99999); ?>&delnote=<?php echo $note['id']; ?>&token=<?php hesk_token_echo(); ?>" onclick="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['delnote']).'?'; ?>');" title="<?php echo $hesklang['delnote']; ?>">
|
|
<svg class="icon icon-delete">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-delete"></use>
|
|
</svg>
|
|
</a>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
<div class="note__description">
|
|
<p><?php echo $note['message']; ?></p>
|
|
</div>
|
|
<div class="note__attachments" style="color: #9c9c9c;">
|
|
<?php
|
|
// Attachments
|
|
if ( $hesk_settings['attachments']['use'] && strlen($note['attachments']) )
|
|
{
|
|
echo strlen($note['message']) ? '<br>' : '';
|
|
|
|
$att = explode(',', substr($note['attachments'], 0, -1) );
|
|
$num = count($att);
|
|
foreach ($att as $myatt)
|
|
{
|
|
list($att_id, $att_name) = explode('#', $myatt);
|
|
|
|
// Can edit and delete note (attachments)?
|
|
if ($can_del_notes || $note['who'] == $_SESSION['id'])
|
|
{
|
|
// If this is the last attachment and no message, show "delete ticket" link
|
|
if ($num == 1 && strlen($note['message']) == 0)
|
|
{
|
|
echo '<a class="tooltip" data-ztt_vertical_offset="0" style="margin-right: 8px;" href="admin_ticket.php?delnote='.$note['id'].'&track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');" title="'.$hesklang['dela'].'">
|
|
<svg class="icon icon-delete" style="text-decoration: none; vertical-align: text-bottom;">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-delete"></use>
|
|
</svg>
|
|
</a> »';
|
|
}
|
|
// Show "delete attachment" link
|
|
else
|
|
{
|
|
echo '<a class="tooltip" data-ztt_vertical_offset="0" style="margin-right: 8px;" href="admin_ticket.php?delatt='.$att_id.'&note='.$note['id'].'&track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');" title="'.$hesklang['dela'].'">
|
|
<svg class="icon icon-delete" style="vertical-align: text-bottom;">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-delete"></use>
|
|
</svg>
|
|
</a> »';
|
|
}
|
|
}
|
|
|
|
echo '
|
|
<a href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'" title="'.$hesklang['dnl'].' '.$att_name.'">
|
|
<svg class="icon icon-attach" style="vertical-align: text-bottom;">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-attach"></use>
|
|
</svg>
|
|
</a>
|
|
<a class="underline" href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'" title="'.$hesklang['dnl'].' '.$att_name.'">'.$att_name.'</a><br>
|
|
';
|
|
}
|
|
}
|
|
?>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
<button class="btn btn--blue-border" type="button" onclick="hesk_toggleLayerDisplay('notesform')">
|
|
<svg class="icon icon-note">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-note"></use>
|
|
</svg>
|
|
<?php echo $hesklang['addnote']; ?>
|
|
</button>
|
|
<div id="notesform" style="display:<?php echo isset($_SESSION['note_message']) ? 'block' : 'none'; ?>; margin-top: 20px">
|
|
<form method="post" action="admin_ticket.php" class="form" enctype="multipart/form-data">
|
|
<i><?php echo $hesklang['nhid']; ?></i><br>
|
|
<textarea class="form-control" name="notemsg" rows="6" cols="60" style="height: auto; resize: vertical; transition: none;"><?php echo isset($_SESSION['note_message']) ? stripslashes(hesk_input($_SESSION['note_message'])) : ''; ?></textarea>
|
|
<?php
|
|
// attachments
|
|
if ($hesk_settings['attachments']['use'])
|
|
{
|
|
echo '<br>';
|
|
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
|
|
{
|
|
echo '<input type="file" name="attachment['.$i.']" size="50"><br>';
|
|
}
|
|
echo '<br>';
|
|
}
|
|
?>
|
|
<button type="submit" class="btn btn-full">
|
|
<?php echo $hesklang['s']; ?>
|
|
</button>
|
|
<input type="hidden" name="track" value="<?php echo $trackingID; ?>">
|
|
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
|
|
</form>
|
|
</div>
|
|
</div>
|
|
</article>
|
|
<?php
|
|
|
|
if ( ! $hesk_settings['new_top'])
|
|
{
|
|
hesk_printTicketReplies();
|
|
}
|
|
|
|
/* Reply form on bottom? */
|
|
if ($can_reply && ! $hesk_settings['reply_top'])
|
|
{
|
|
hesk_printReplyForm();
|
|
}
|
|
|
|
$random=rand(10000,99999);
|
|
|
|
// Prepare one-click action to open/resolve a ticket
|
|
$status_action = '';
|
|
if ($ticket['status'] == 3)
|
|
{
|
|
if ($can_reply)
|
|
{
|
|
$status_action = '[<a href="change_status.php?track='.$trackingID.'&s=1&Refresh='.$random.'&token='.hesk_token_echo(0).'">'.$hesklang['open_action'].'</a>]';
|
|
}
|
|
}
|
|
elseif ($can_resolve)
|
|
{
|
|
$status_action = '[<a href="change_status.php?track='.$trackingID.'&s=3&Refresh='.$random.'&token='.hesk_token_echo(0).'">'.$hesklang['close_action'].'</a>]';
|
|
}
|
|
?>
|
|
</div>
|
|
<div class="ticket__params">
|
|
<section class="params--bar" style="padding-left: 0">
|
|
<?php echo hesk_getAdminButtons(); ?>
|
|
</section>
|
|
<section class="params--block params">
|
|
<!-- Ticket status -->
|
|
<div class="row ts" id="ticket-status-div" <?php echo strlen($status_action) ? 'style="margin-bottom: 10px;"' : ''; ?>>
|
|
<div class="title"><label for="select_s"><?php echo $hesklang['ticket_status']; ?>:</label></div>
|
|
<?php if ($can_reply): ?>
|
|
<div class="value dropdown-select center out-close">
|
|
<form action="change_status.php" method="post">
|
|
<select id="select_s" name="s" onchange="this.form.submit()">
|
|
<?php echo hesk_get_status_select('', $can_resolve, $ticket['status']); ?>
|
|
</select>
|
|
<input type="hidden" name="track" value="<?php echo $trackingID; ?>">
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
|
|
</form>
|
|
</div>
|
|
<?php else: ?>
|
|
<div class="value center">
|
|
<?php echo hesk_get_admin_ticket_status($ticket['status']); ?>
|
|
</div>
|
|
<?php
|
|
endif;
|
|
?>
|
|
</div>
|
|
|
|
<!-- Ticket one click open/resolve -->
|
|
<?php if (strlen($status_action)): ?>
|
|
<div class="row">
|
|
<div class="title"> </div>
|
|
<div class="value center out-close">
|
|
<?php echo $status_action; ?>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
endif;
|
|
?>
|
|
|
|
<!-- Ticket category -->
|
|
<div class="row">
|
|
<div class="title">
|
|
<label for="select_category">
|
|
<?php echo $hesklang['category']; ?>:
|
|
</label>
|
|
</div>
|
|
<?php if (strlen($categories_options) && ($can_change_cat || $can_change_own_cat)): ?>
|
|
<form action="move_category.php" method="post">
|
|
<div class="value dropdown-select center out-close">
|
|
<select id="select_category" name="category" onchange="this.form.submit()">
|
|
<?php echo $categories_options; ?>
|
|
</select>
|
|
</div>
|
|
<input type="hidden" name="track" value="<?php echo $trackingID; ?>">
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
|
|
</form>
|
|
<?php else: ?>
|
|
<div class="value center out-close">
|
|
<?php echo $category['name']; ?>
|
|
</div>
|
|
<?php
|
|
endif;
|
|
?>
|
|
</div>
|
|
|
|
<!-- Ticket priority -->
|
|
<div class="row">
|
|
<div class="title">
|
|
<label for="select_priority">
|
|
<?php echo $hesklang['priority']; ?>:
|
|
</label>
|
|
</div>
|
|
<?php if ($can_reply): ?>
|
|
<form action="priority.php" method="post">
|
|
<div class="dropdown-select center out-close priority">
|
|
<select id="select_priority" name="priority" onchange="this.form.submit()">
|
|
<?php echo implode('', $options); ?>
|
|
</select>
|
|
</div>
|
|
<input type="hidden" name="track" value="<?php echo $trackingID; ?>">
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
|
|
</form>
|
|
<?php else: ?>
|
|
<div class="value center out-close">
|
|
<?php if ($ticket['priority'] == 0): ?>
|
|
<span class="priority0"><?php echo $hesklang['critical']; ?></span>
|
|
<?php elseif ($ticket['priority'] == 1): ?>
|
|
<span class="priority1"><?php echo $hesklang['high']; ?></span>
|
|
<?php elseif ($ticket['priority'] == 2): ?>
|
|
<span class="priority2"><?php echo $hesklang['medium']; ?></span>
|
|
<?php else: ?>
|
|
<span class="priority3"><?php echo $hesklang['low']; ?></span>
|
|
<?php endif; ?>
|
|
</div>
|
|
<?php
|
|
endif;
|
|
?>
|
|
</div>
|
|
|
|
<!-- Ticket assigned to -->
|
|
<div class="row">
|
|
<div class="title">
|
|
<label for="select_owner">
|
|
<?php echo $hesklang['assigned_to']; ?>:
|
|
</label>
|
|
</div>
|
|
<?php if (hesk_checkPermission('can_assign_others',0)): ?>
|
|
<form action="assign_owner.php" method="post">
|
|
<div class="value dropdown-select center out-close">
|
|
<select id="select_owner" name="owner" onchange="this.form.submit()">
|
|
<option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
|
|
<?php
|
|
foreach ($admins as $k=>$v)
|
|
{
|
|
echo '<option value="'.$k.'" '.($k == $ticket['owner'] ? 'selected' : '').'>'.$v.'</option>';
|
|
}
|
|
?>
|
|
</select>
|
|
<input type="hidden" name="track" value="<?php echo $trackingID; ?>">
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
|
|
<?php
|
|
if (!$ticket['owner'])
|
|
{
|
|
echo '<input type="hidden" name="unassigned" value="1">';
|
|
}
|
|
?>
|
|
</div>
|
|
</form>
|
|
<?php else: ?>
|
|
<div class="value center out-close">
|
|
<?php
|
|
echo isset($admins[$ticket['owner']]) ? '<b>'.$admins[$ticket['owner']].'</b>' : '<b>'.$hesklang['unas'].'</b>';
|
|
?>
|
|
</div>
|
|
<?php
|
|
endif;
|
|
?>
|
|
</div>
|
|
|
|
<!-- Ticket one click assign to self -->
|
|
<?php if (!$ticket['owner'] && $can_assign_self): ?>
|
|
<div class="row">
|
|
<div class="title"> </div>
|
|
<div class="value center out-close">
|
|
<?php echo '[<a class="link" href="assign_owner.php?track='.$trackingID.'&owner='.$_SESSION['id'].'&token='.hesk_token_echo(0).'&unassigned=1">'.$hesklang['asss'].'</a>]'; ?>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
endif;
|
|
?>
|
|
</section>
|
|
<section class="params--block details accordion visible">
|
|
<h4 class="accordion-title">
|
|
<span><?php echo $hesklang['ticket_details']; ?></span>
|
|
<svg class="icon icon-chevron-down">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-chevron-down"></use>
|
|
</svg>
|
|
</h4>
|
|
<div class="accordion-body" style="display:block">
|
|
<div class="row">
|
|
<div class="title"><?php echo $hesklang['trackID']; ?>:</div>
|
|
<div class="value"><?php echo $trackingID; ?></div>
|
|
</div>
|
|
<?php
|
|
if ($hesk_settings['sequential'])
|
|
{
|
|
?>
|
|
<div class="row">
|
|
<div class="title"><?php echo $hesklang['seqid']; ?>:</div>
|
|
<div class="value"><?php echo $ticket['id']; ?></div>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
<div class="row">
|
|
<div class="title"><?php echo $hesklang['created_on']; ?>:</div>
|
|
<div class="value"><?php echo hesk_date($ticket['dt'], true); ?></div>
|
|
</div>
|
|
<div class="row">
|
|
<div class="title"><?php echo $hesklang['last_update']; ?>:</div>
|
|
<div class="value"><?php echo hesk_date($ticket['lastchange'], true); ?></div>
|
|
</div>
|
|
<div class="row">
|
|
<div class="title"><?php echo $hesklang['replies']; ?>:</div>
|
|
<div class="value"><?php echo $ticket['replies']; ?></div>
|
|
</div>
|
|
<div class="row">
|
|
<div class="title"><?php echo $hesklang['last_replier']; ?>:</div>
|
|
<div class="value"><?php echo $ticket['repliername']; ?></div>
|
|
</div>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
?>
|
|
<div class="row">
|
|
<div class="title"><?php echo $hesklang['ts']; ?>:</div>
|
|
<?php
|
|
if ($can_reply || $can_edit)
|
|
{
|
|
?>
|
|
<div class="value">
|
|
<a href="javascript:" onclick="hesk_toggleLayerDisplay('modifytime')">
|
|
<?php echo $ticket['time_worked']; ?>
|
|
</a>
|
|
|
|
<?php $t = hesk_getHHMMSS($ticket['time_worked']); ?>
|
|
|
|
<div id="modifytime" style="display:none">
|
|
<form class="form" method="post" action="admin_ticket.php">
|
|
<div class="form-group">
|
|
<label for="hours"><?php echo $hesklang['hh']; ?></label>
|
|
<input class="form-control" type="text" id="hours" name="h" value="<?php echo $t[0]; ?>">
|
|
</div>
|
|
<div class="form-group">
|
|
<label for="minutes"><?php echo $hesklang['mm']; ?></label>
|
|
<input class="form-control" type="text" id="minutes" name="m" value="<?php echo $t[1]; ?>">
|
|
</div>
|
|
<div class="form-group">
|
|
<label for="seconds"><?php echo $hesklang['ss']; ?></label>
|
|
<input class="form-control" type="text" id="seconds" name="s" value="<?php echo $t[2]; ?>">
|
|
</div>
|
|
|
|
<button style="display: inline-flex; width: auto; height: 48px; padding: 0 16px" class="btn btn-full" type="submit"><?php echo $hesklang['save']; ?></button>
|
|
<a class="btn btn--blue-border" href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('modifytime')"><?php echo $hesklang['cancel']; ?></a>
|
|
<input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
|
|
</form>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
echo '<div class="value">' . $ticket['time_worked'] . '</div>';
|
|
}
|
|
?>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
</section>
|
|
<?php
|
|
/* Display ticket history */
|
|
if (strlen($ticket['history']))
|
|
{
|
|
$history_pieces = explode('</li>', $ticket['history'], -1);
|
|
|
|
?>
|
|
<section class="params--block history accordion">
|
|
<h4 class="accordion-title">
|
|
<span><?php echo $hesklang['thist']; ?></span>
|
|
<svg class="icon icon-chevron-down">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-chevron-down"></use>
|
|
</svg>
|
|
</h4>
|
|
<div class="accordion-body">
|
|
<?php
|
|
foreach ($history_pieces as $history_piece) {
|
|
$history_piece = str_replace('<li class="smaller">', '', $history_piece);
|
|
$date_and_contents = explode(' | ', $history_piece);
|
|
?>
|
|
<div class="row">
|
|
<div class="title"><?php echo $date_and_contents[0]; ?></div>
|
|
<div class="value"><?php echo $date_and_contents[1]; ?></div>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</section>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
</div>
|
|
|
|
<a href="#" class="back-to-top"><?php echo $hesklang['btt']; ?></a>
|
|
|
|
<?php
|
|
/* Clear unneeded session variables */
|
|
hesk_cleanSessionVars('ticket_message');
|
|
hesk_cleanSessionVars('time_worked');
|
|
hesk_cleanSessionVars('note_message');
|
|
|
|
$hesk_settings['print_status_select_box_jquery'] = true;
|
|
|
|
require_once(HESK_PATH . 'inc/footer.inc.php');
|
|
|
|
|
|
/*** START FUNCTIONS ***/
|
|
|
|
|
|
function hesk_listAttachments($attachments='', $reply=0, $white=1)
|
|
{
|
|
global $hesk_settings, $hesklang, $trackingID, $can_edit, $can_delete;
|
|
|
|
/* Attachments disabled or not available */
|
|
if ( ! $hesk_settings['attachments']['use'] || ! strlen($attachments) )
|
|
{
|
|
return false;
|
|
}
|
|
|
|
/* List attachments */
|
|
$att=explode(',',substr($attachments, 0, -1));
|
|
echo '<div class="block--uploads" style="display: block; color: #9c9c9c;">';
|
|
foreach ($att as $myatt)
|
|
{
|
|
list($att_id, $att_name) = explode('#', $myatt);
|
|
|
|
/* Can edit and delete tickets? */
|
|
if ($can_edit && $can_delete)
|
|
{
|
|
echo '<a class="tooltip" data-ztt_vertical_offset="0" style="margin-right: 8px;" title="'.$hesklang['dela'].'" href="admin_ticket.php?delatt='.$att_id.'&reply='.$reply.'&track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');">
|
|
<svg class="icon icon-delete" style="width: 16px; height: 16px; vertical-align: text-bottom;">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-delete"></use>
|
|
</svg>
|
|
</a> »';
|
|
}
|
|
|
|
echo '
|
|
<a title="'.$hesklang['dnl'].' '.$att_name.'" href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'">
|
|
<svg class="icon icon-attach" style="width: 16px; height: 16px; margin-right: 0px; vertical-align: text-bottom;">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-attach"></use>
|
|
</svg>
|
|
</a>
|
|
<a class="underline" title="'.$hesklang['dnl'].' '.$att_name.'" href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'">'.$att_name.'</a><br />
|
|
';
|
|
}
|
|
echo '</div>';
|
|
|
|
return true;
|
|
} // End hesk_listAttachments()
|
|
|
|
|
|
function hesk_getAdminButtons($isReply=0,$white=1)
|
|
{
|
|
global $hesk_settings, $hesklang, $ticket, $reply, $trackingID, $can_edit, $can_archive, $can_delete, $can_resolve, $can_privacy, $can_export;
|
|
|
|
$buttons = array();
|
|
|
|
// Edit
|
|
if ($can_edit)
|
|
{
|
|
$tmp = $isReply ? '&reply='.$reply['id'] : '';
|
|
if ($isReply) {
|
|
$buttons['more']['edit'] = '
|
|
<a id="editreply'.$reply['id'].'" href="edit_post.php?track='.$trackingID.$tmp.'" title="'.$hesklang['btn_edit'].'" style="margin-right: 15px">
|
|
<svg class="icon icon-edit-ticket">
|
|
<use xlink:href="'. HESK_PATH . 'img/sprite.svg#icon-edit-ticket"></use>
|
|
</svg>
|
|
'.$hesklang['btn_edit'].'
|
|
</a>';
|
|
} else {
|
|
$buttons[] = '
|
|
<a id="editticket" href="edit_post.php?track='.$trackingID.$tmp.'" title="'.$hesklang['btn_edit'].'">
|
|
<svg class="icon icon-edit-ticket">
|
|
<use xlink:href="'. HESK_PATH . 'img/sprite.svg#icon-edit-ticket"></use>
|
|
</svg>
|
|
'.$hesklang['btn_edit'].'
|
|
</a>';
|
|
}
|
|
|
|
}
|
|
|
|
|
|
if (!$isReply) {
|
|
// Print ticket button
|
|
$buttons[] = '
|
|
<a href="../print.php?track='.$trackingID.'" title="'.$hesklang['btn_print'].'">
|
|
<svg class="icon icon-print">
|
|
<use xlink:href="' . HESK_PATH .'img/sprite.svg#icon-print"></use>
|
|
</svg>
|
|
'.$hesklang['btn_print'].'
|
|
</a>';
|
|
}
|
|
|
|
|
|
// Lock ticket button
|
|
if (!$isReply && $can_resolve) {
|
|
if ($ticket['locked']) {
|
|
$des = $hesklang['tul'] . ' - ' . $hesklang['isloc'];
|
|
$buttons['more'][] = '
|
|
<a id="unlock" href="lock.php?track='.$trackingID.'&locked=0&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$des.'">
|
|
<svg class="icon icon-lock">
|
|
<use xlink:href="' . HESK_PATH . 'img/sprite.svg#icon-lock"></use>
|
|
</svg>
|
|
'.$hesklang['btn_unlock'].'
|
|
</a>';
|
|
} else {
|
|
$des = $hesklang['tlo'] . ' - ' . $hesklang['isloc'];
|
|
$buttons['more'][] = '
|
|
<a id="lock" href="lock.php?track='.$trackingID.'&locked=1&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$des.'">
|
|
<svg class="icon icon-lock">
|
|
<use xlink:href="' . HESK_PATH . 'img/sprite.svg#icon-lock"></use>
|
|
</svg>
|
|
'.$hesklang['btn_lock'].'
|
|
</a>';
|
|
}
|
|
}
|
|
|
|
// Tag ticket button
|
|
if (!$isReply && $can_archive) {
|
|
if ($ticket['archive']) {
|
|
$buttons['more'][] = '
|
|
<a id="untag" href="archive.php?track='.$trackingID.'&archived=0&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$hesklang['remove_archive'].'">
|
|
<svg class="icon icon-tag">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-tag"></use>
|
|
</svg>
|
|
'.$hesklang['btn_untag'].'
|
|
</a>';
|
|
} else {
|
|
$buttons['more'][] = '
|
|
<a id="tag" href="archive.php?track='.$trackingID.'&archived=1&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$hesklang['add_archive'].'">
|
|
<svg class="icon icon-tag">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-tag"></use>
|
|
</svg>
|
|
'.$hesklang['btn_tag'].'
|
|
</a>';
|
|
}
|
|
}
|
|
|
|
// Resend email notification button
|
|
$buttons['more'][] = '
|
|
<a id="resendemail" href="resend_notification.php?track='.$trackingID.'&reply='.($isReply && isset($reply['id']) ? intval($reply['id']) : 0).'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$hesklang['btn_resend'].'">
|
|
<svg class="icon icon-mail-small">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-mail-small"></use>
|
|
</svg>
|
|
'.$hesklang['btn_resend'].'
|
|
</a>';
|
|
|
|
// Import to knowledgebase button
|
|
if (!$isReply && $hesk_settings['kb_enable'] && hesk_checkPermission('can_man_kb',0))
|
|
{
|
|
$buttons['more'][] = '
|
|
<a id="addtoknow" href="manage_knowledgebase.php?a=import_article&track='.$trackingID.'" title="'.$hesklang['import_kb'].'">
|
|
<svg class="icon icon-knowledge">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-knowledge"></use>
|
|
</svg>
|
|
'.$hesklang['btn_import_kb'].'
|
|
</a>';
|
|
}
|
|
|
|
// Export ticket
|
|
if (!$isReply && $can_export)
|
|
{
|
|
$buttons['more'][] = '
|
|
<a id="exportticket" href="export_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$hesklang['btn_export'].'">
|
|
<svg class="icon icon-export">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-export"></use>
|
|
</svg>
|
|
'.$hesklang['btn_export'].'
|
|
</a>';
|
|
}
|
|
|
|
// Anonymize ticket
|
|
if (!$isReply && $can_privacy)
|
|
{
|
|
$buttons['more'][] = '
|
|
<a id="anonymizeticket" href="anonymize_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['confirm_anony']).'?\\n\\n'.hesk_makeJsString($hesklang['privacy_anon_info']).'\');" title="'.$hesklang['confirm_anony'].'">
|
|
<svg class="icon icon-anonymize">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-anonymize"></use>
|
|
</svg>
|
|
'.$hesklang['btn_anony'].'
|
|
</a>';
|
|
}
|
|
|
|
// Delete ticket or reply
|
|
if ($can_delete)
|
|
{
|
|
if ($isReply)
|
|
{
|
|
$url = 'admin_ticket.php';
|
|
$tmp = 'delete_post='.$reply['id'];
|
|
$txt = $hesklang['btn_delr'];
|
|
}
|
|
else
|
|
{
|
|
$url = 'delete_tickets.php';
|
|
$tmp = 'delete_ticket=1';
|
|
$txt = $hesklang['btn_delt'];
|
|
}
|
|
$buttons['more'][] = '
|
|
<a id="deleteticket" href="'.$url.'?track='.$trackingID.'&'.$tmp.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($txt).'?\');" title="'.$txt.'">
|
|
<svg class="icon icon-delete">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-delete"></use>
|
|
</svg>
|
|
'.$txt.'
|
|
</a>';
|
|
}
|
|
|
|
// Format and return the HTML for buttons
|
|
$button_code = '';
|
|
|
|
foreach ($buttons as $button) {
|
|
if (is_array($button)) {
|
|
$more_class = $isReply ? 'more ' : '';
|
|
$label = '
|
|
<label>
|
|
<span>
|
|
<svg class="icon icon-chevron-down">
|
|
<use xlink:href="' . HESK_PATH . 'img/sprite.svg#icon-chevron-down"></use>
|
|
</svg>
|
|
</span>
|
|
</label>
|
|
';
|
|
|
|
if ($isReply) {
|
|
$label = '
|
|
<label>
|
|
<span>' . $hesklang['btn_more'] . '</span>
|
|
<svg class="icon icon-chevron-down">
|
|
<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
|
|
</svg>
|
|
</label>';
|
|
}
|
|
|
|
$button_code .= '<div class="'.$more_class.'dropdown right out-close">';
|
|
if (isset($button['edit']))
|
|
{
|
|
$button_code .= $button['edit'];
|
|
unset($button['edit']);
|
|
}
|
|
|
|
$button_code .= $label.'<ul class="dropdown-list">';
|
|
|
|
foreach ($button as $sub_button) {
|
|
$button_code .= '<li>'.$sub_button.'</li>';
|
|
}
|
|
|
|
$button_code .= '</ul></div>';
|
|
} else {
|
|
$button_code .= $button;
|
|
}
|
|
}
|
|
|
|
$button_code .= '';
|
|
|
|
return $button_code;
|
|
|
|
} // END hesk_getAdminButtons()
|
|
|
|
|
|
function print_form()
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
global $trackingID;
|
|
|
|
/* Print header */
|
|
require_once(HESK_PATH . 'inc/header.inc.php');
|
|
|
|
/* Print admin navigation */
|
|
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
|
?>
|
|
|
|
<div class="main__content categories">
|
|
<div class="table-wrap">
|
|
<?php
|
|
/* This will handle error, success and notice messages */
|
|
hesk_handle_messages();
|
|
?>
|
|
<h3><?php echo $hesklang['view_existing']; ?></h3>
|
|
<form action="admin_ticket.php" method="get" class="form">
|
|
<div class="form-group">
|
|
<label for="find_ticket_track"><?php echo $hesklang['ticket_trackID']; ?></label>
|
|
<input id="find_ticket_track" class="form-control" type="text" name="track" maxlength="20" value="<?php echo $trackingID; ?>">
|
|
</div>
|
|
<div class="form-group">
|
|
<input type="submit" value="<?php echo $hesklang['view_ticket']; ?>" class="btn btn-full">
|
|
<input type="hidden" name="Refresh" value="<?php echo rand(10000,99999); ?>">
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
|
|
<?php
|
|
require_once(HESK_PATH . 'inc/footer.inc.php');
|
|
exit();
|
|
} // End print_form()
|
|
|
|
|
|
function hesk_printTicketReplies() {
|
|
global $hesklang, $hesk_settings, $result, $reply, $ticket;
|
|
|
|
$i = $hesk_settings['new_top'] ? 0 : 1;
|
|
|
|
if ($reply === false)
|
|
{
|
|
return $i;
|
|
}
|
|
|
|
$replies = array();
|
|
$collapsed_replies = array();
|
|
$displayed_replies = array();
|
|
$last_staff_reply_index = -1;
|
|
$i = 0;
|
|
while ($reply = hesk_dbFetchAssoc($result)) {
|
|
$replies[] = $reply;
|
|
if ($reply['staffid'] && ( ! $hesk_settings['new_top'] || $last_staff_reply_index === -1)) {
|
|
$last_staff_reply_index = $i;
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
// Hide ticket replies?
|
|
$i = 0;
|
|
foreach ($replies as $reply) {
|
|
// Show the last staff reply and any subsequent customer replies
|
|
if ($hesk_settings['hide_replies'] == -1) {
|
|
if ($hesk_settings['new_top']) {
|
|
if ($i <= $last_staff_reply_index) {
|
|
$displayed_replies[] = $reply;
|
|
} else {
|
|
$collapsed_replies[] = $reply;
|
|
}
|
|
} else {
|
|
if ($i < $last_staff_reply_index) {
|
|
$collapsed_replies[] = $reply;
|
|
} else {
|
|
$displayed_replies[] = $reply;
|
|
}
|
|
}
|
|
// Hide all replies except the last X
|
|
} elseif ($hesk_settings['hide_replies'] > 0) {
|
|
if ($hesk_settings['new_top']) {
|
|
if ($i >= $hesk_settings['hide_replies']) {
|
|
$collapsed_replies[] = $reply;
|
|
} else {
|
|
$displayed_replies[] = $reply;
|
|
}
|
|
} else {
|
|
if ($i < ($ticket['replies'] - $hesk_settings['hide_replies'])) {
|
|
$collapsed_replies[] = $reply;
|
|
} else {
|
|
$displayed_replies[] = $reply;
|
|
}
|
|
}
|
|
// Never, always show all replies
|
|
} else {
|
|
$displayed_replies[] = $reply;
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
$start_previous_replies = true;
|
|
for ($j = 0; $j < count($collapsed_replies) && $hesk_settings['new_top'] == 0; $j++) {
|
|
$reply = $collapsed_replies[$j];
|
|
if ($start_previous_replies):
|
|
$start_previous_replies = false;
|
|
?>
|
|
<section class="ticket__replies">
|
|
<div class="ticket__replies_link">
|
|
<span><?php echo $hesklang['show_previous_replies']; ?></span>
|
|
<b><?php echo count($collapsed_replies); ?></b>
|
|
<svg class="icon icon-chevron-down">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-chevron-down"></use>
|
|
</svg>
|
|
</div>
|
|
<div class="ticket__replies_list">
|
|
<?php
|
|
endif;
|
|
?>
|
|
<article class="ticket__body_block <?php echo $reply['staffid'] ? 'response' : ''; ?>">
|
|
<div class="block--head">
|
|
<div class="contact">
|
|
<?php echo $hesklang['reply_by']; ?>
|
|
<b><?php echo $reply['name']; ?></b>
|
|
»
|
|
<time class="timeago tooltip" datetime="<?php echo date("c", strtotime($reply['dt'])) ; ?>" title="<?php echo hesk_date($reply['dt'], true); ?>"><?php echo hesk_date($reply['dt'], true); ?></time>
|
|
</div>
|
|
<?php echo hesk_getAdminButtons(1, $i); ?>
|
|
</div>
|
|
<div class="block--description">
|
|
<p><?php echo $reply['message']; ?></p>
|
|
</div>
|
|
<?php
|
|
|
|
/* Attachments */
|
|
hesk_listAttachments($reply['attachments'], $reply['id'], $i);
|
|
|
|
/* Staff rating */
|
|
if ($hesk_settings['rating'] && $reply['staffid']) {
|
|
if ($reply['rating'] == 1) {
|
|
echo '<p class="rate">' . $hesklang['rnh'] . '</p>';
|
|
} elseif ($reply['rating'] == 5) {
|
|
echo '<p class="rate">' . $hesklang['rh'] . '</p>';
|
|
}
|
|
}
|
|
|
|
/* Show "unread reply" message? */
|
|
if ($reply['staffid'] && !$reply['read']) {
|
|
echo '<p class="rate">' . $hesklang['unread'] . '</p>';
|
|
}
|
|
|
|
?>
|
|
</article>
|
|
<?php
|
|
if (!$start_previous_replies && $j == count($collapsed_replies) - 1) {
|
|
echo '</div>
|
|
</section>';
|
|
}
|
|
}
|
|
|
|
for ($j = 0; $j < count($displayed_replies); $j++) {
|
|
$reply = $displayed_replies[$j];
|
|
?>
|
|
<article class="ticket__body_block <?php echo $reply['staffid'] ? 'response' : ''; ?>">
|
|
<div class="block--head">
|
|
<div class="contact">
|
|
<?php echo $hesklang['reply_by']; ?>
|
|
<b><?php echo $reply['name']; ?></b>
|
|
»
|
|
<time class="timeago tooltip" datetime="<?php echo date("c", strtotime($reply['dt'])) ; ?>" title="<?php echo hesk_date($reply['dt'], true); ?>"><?php echo hesk_date($reply['dt'], true); ?></time>
|
|
</div>
|
|
<?php echo hesk_getAdminButtons(1,$i); ?>
|
|
</div>
|
|
<div class="block--description">
|
|
<p><?php echo $reply['message']; ?></p>
|
|
</div>
|
|
<?php
|
|
/* Attachments */
|
|
hesk_listAttachments($reply['attachments'],$reply['id'],$i);
|
|
|
|
/* Staff rating */
|
|
if ($hesk_settings['rating'] && $reply['staffid'])
|
|
{
|
|
if ($reply['rating']==1)
|
|
{
|
|
echo '<p class="rate">'.$hesklang['rnh'].'</p>';
|
|
}
|
|
elseif ($reply['rating']==5)
|
|
{
|
|
echo '<p class="rate">'.$hesklang['rh'].'</p>';
|
|
}
|
|
}
|
|
|
|
/* Show "unread reply" message? */
|
|
if ($reply['staffid'] && ! $reply['read'])
|
|
{
|
|
echo '<p class="rate">'.$hesklang['unread'].'</p>';
|
|
}
|
|
?>
|
|
</article>
|
|
<?php
|
|
}
|
|
|
|
$start_previous_replies = true;
|
|
for ($j = 0; $j < count($collapsed_replies) && $hesk_settings['new_top']; $j++) {
|
|
$reply = $collapsed_replies[$j];
|
|
if ($start_previous_replies):
|
|
$start_previous_replies = false;
|
|
?>
|
|
<section class="ticket__replies">
|
|
<div class="ticket__replies_link">
|
|
<span><?php echo $hesklang['show_previous_replies']; ?></span>
|
|
<b><?php echo count($collapsed_replies); ?></b>
|
|
<svg class="icon icon-chevron-down">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-chevron-down"></use>
|
|
</svg>
|
|
</div>
|
|
<div class="ticket__replies_list">
|
|
<?php
|
|
endif;
|
|
?>
|
|
<article class="ticket__body_block <?php echo $reply['staffid'] ? 'response' : ''; ?>">
|
|
<div class="block--head">
|
|
<div class="contact">
|
|
<?php echo $hesklang['reply_by']; ?>
|
|
<b><?php echo $reply['name']; ?></b>
|
|
»
|
|
<time class="timeago tooltip" datetime="<?php echo date("c", strtotime($reply['dt'])) ; ?>" title="<?php echo hesk_date($reply['dt'], true); ?>"><?php echo hesk_date($reply['dt'], true); ?></time>
|
|
</div>
|
|
<?php echo hesk_getAdminButtons(1, $i); ?>
|
|
</div>
|
|
<div class="block--description">
|
|
<p><?php echo $reply['message']; ?></p>
|
|
</div>
|
|
<?php
|
|
|
|
/* Attachments */
|
|
hesk_listAttachments($reply['attachments'], $reply['id'], $i);
|
|
|
|
/* Staff rating */
|
|
if ($hesk_settings['rating'] && $reply['staffid']) {
|
|
if ($reply['rating'] == 1) {
|
|
echo '<p class="rate">' . $hesklang['rnh'] . '</p>';
|
|
} elseif ($reply['rating'] == 5) {
|
|
echo '<p class="rate">' . $hesklang['rh'] . '</p>';
|
|
}
|
|
}
|
|
|
|
/* Show "unread reply" message? */
|
|
if ($reply['staffid'] && !$reply['read']) {
|
|
echo '<p class="rate">' . $hesklang['unread'] . '</p>';
|
|
}
|
|
|
|
?>
|
|
</article>
|
|
<?php
|
|
if (!$start_previous_replies && $j == count($collapsed_replies) - 1) {
|
|
echo '</div>
|
|
</section>';
|
|
}
|
|
}
|
|
|
|
return $i;
|
|
|
|
} // End hesk_printTicketReplies()
|
|
|
|
function hesk_printReplyForm() {
|
|
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self, $can_resolve;
|
|
|
|
// Force assigning a ticket before allowing to reply?
|
|
if ($hesk_settings['require_owner'] && ! $ticket['owner'])
|
|
{
|
|
hesk_show_notice($hesklang['atbr'].($can_assign_self ? '<br /><br /><a href="assign_owner.php?track='.$ticket['trackid'].'&owner='.$_SESSION['id'].'&token='.hesk_token_echo(0).'&unassigned=1">'.$hesklang['attm'].'</a>' : ''), $hesklang['owneed']);
|
|
return '';
|
|
}
|
|
?>
|
|
<!-- START REPLY FORM -->
|
|
<article class="ticket__body_block">
|
|
<form method="post" class="form" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="force_stop();return true;">
|
|
<?php
|
|
/* Ticket assigned to someone else? */
|
|
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']])) {
|
|
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
|
|
}
|
|
|
|
/* Ticket locked? */
|
|
if ($ticket['locked']) {
|
|
hesk_show_notice($hesklang['tislock']);
|
|
}
|
|
|
|
if ($hesk_settings['time_worked'] && strlen($can_options)) {
|
|
?>
|
|
<div class="time-and-canned">
|
|
<?php
|
|
}
|
|
// Track time worked?
|
|
if ($hesk_settings['time_worked']) {
|
|
?>
|
|
<section class="block--timer">
|
|
<span>
|
|
<label for="time_worked">
|
|
<?php echo $hesklang['ts']; ?>:
|
|
</label>
|
|
</span>
|
|
<div class="form-group short" style="margin-left: 8px; margin-bottom: 0">
|
|
<input type="text" class="form-control short" name="time_worked" id="time_worked" size="10" value="<?php echo ( isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00'); ?>" />
|
|
</div>
|
|
|
|
<a href="javascript:" class="tooltip" id="pause_btn" title="<?php echo $hesklang['start']; ?>">
|
|
<svg class="icon icon-pause">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-pause"></use>
|
|
</svg>
|
|
</a>
|
|
<a href="javascript:" class="tooltip" id="reset_btn" title="<?php echo $hesklang['reset']; ?>">
|
|
<svg class="icon icon-refresh">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-refresh"></use>
|
|
</svg>
|
|
</a>
|
|
<script>
|
|
$('#pause_btn').click(function() {
|
|
ss();
|
|
updatePauseButton();
|
|
});
|
|
|
|
$('#reset_btn').click(function() {
|
|
$('#pause_btn').find('svg').css('fill', '#002d73');
|
|
r();
|
|
});
|
|
|
|
function updatePauseButton() {
|
|
if (!timer_running()) {
|
|
$('#pause_btn').find('svg').css('fill', '#002d73');
|
|
} else {
|
|
$('#pause_btn').find('svg').css('fill', '#959eb0');
|
|
}
|
|
}
|
|
|
|
$(document).ready(function() {
|
|
setTimeout(updatePauseButton, 1000);
|
|
})
|
|
</script>
|
|
</section>
|
|
<?php
|
|
}
|
|
|
|
/* Do we have any canned responses? */
|
|
if (strlen($can_options))
|
|
{
|
|
?>
|
|
<section class="block--timer canned-options">
|
|
<div class="canned-header">
|
|
<?php echo $hesklang['saved_replies']; ?>
|
|
</div>
|
|
<div class="options" style="text-align: left">
|
|
<div>
|
|
<div class="radio-custom">
|
|
<input type="radio" name="mode" id="modeadd"
|
|
value="1" checked>
|
|
<label for="modeadd">
|
|
<?php echo $hesklang['madd']; ?>
|
|
</label>
|
|
</div>
|
|
<div class="radio-custom">
|
|
<input type="radio" name="mode" id="moderep"
|
|
value="0">
|
|
<label for="moderep">
|
|
<?php echo $hesklang['mrep']; ?>
|
|
</label>
|
|
</div>
|
|
</div>
|
|
<div class="form-group">
|
|
<label><?php echo $hesklang['select_saved']; ?></label>
|
|
<select name="saved_replies" id="saved_replies" onchange="setMessage(this.value)">
|
|
<option value="0"> - <?php echo $hesklang['select_empty']; ?> - </option>
|
|
<?php echo $can_options; ?>
|
|
</select>
|
|
<script>
|
|
$('#saved_replies').selectize();
|
|
</script>
|
|
</div>
|
|
</div>
|
|
</section>
|
|
<?php
|
|
}
|
|
|
|
if ($hesk_settings['time_worked'] && strlen($can_options)) {
|
|
?>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
|
|
<div class="block--message" id="message-block">
|
|
<textarea name="message" id="message" placeholder="<?php echo $hesklang['type_your_message']; ?>"><?php
|
|
|
|
// Do we have any message stored in session?
|
|
if ( isset($_SESSION['ticket_message']) )
|
|
{
|
|
echo stripslashes( hesk_input( $_SESSION['ticket_message'] ) );
|
|
}
|
|
// Perhaps a message stored in reply drafts?
|
|
else
|
|
{
|
|
$res = hesk_dbQuery("SELECT `message` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."reply_drafts` WHERE `owner`=".intval($_SESSION['id'])." AND `ticket`=".intval($ticket['id'])." LIMIT 1");
|
|
if (hesk_dbNumRows($res) == 1)
|
|
{
|
|
echo hesk_dbResult($res);
|
|
}
|
|
}
|
|
|
|
?></textarea>
|
|
</div>
|
|
|
|
<?php
|
|
/* attachments */
|
|
if ($hesk_settings['attachments']['use'])
|
|
{
|
|
?>
|
|
<div class="block--attach">
|
|
<svg class="icon icon-attach">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-attach"></use>
|
|
</svg>
|
|
<div>
|
|
<?php echo $hesklang['attachments'] . ' (<a class="link" href="Javascript:void(0)" onclick="hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>):<br>'; ?>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
|
|
{
|
|
echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
|
|
}
|
|
?>
|
|
<?php
|
|
}
|
|
?>
|
|
|
|
<section class="block--checkboxs">
|
|
<?php
|
|
if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self)
|
|
{
|
|
echo '<div class="checkbox-custom">';
|
|
if (empty($ticket['owner']))
|
|
{
|
|
echo '<input type="checkbox" id="assign_self" name="assign_self" value="1" checked="checked">';
|
|
}
|
|
else
|
|
{
|
|
echo '<input type="checkbox" id="assign_self" name="assign_self" value="1">';
|
|
}
|
|
echo '<label for="assign_self">'.$hesklang['asss2'].'</label>';
|
|
echo '</div>';
|
|
}
|
|
?>
|
|
|
|
<div class="checkbox-custom">
|
|
<input type="checkbox" id="signature" name="signature" value="1" checked="checked">
|
|
<label for="signature">
|
|
<?php echo $hesklang['attach_sign']; ?>
|
|
(<a class="link" href="profile.php"><?php echo $hesklang['profile_settings']; ?></a>)
|
|
</label>
|
|
</div>
|
|
|
|
<div class="checkbox-custom">
|
|
<input type="checkbox" id="set_priority" name="set_priority" value="1">
|
|
<label for="set_priority"><?php echo $hesklang['change_priority']; ?></label>
|
|
|
|
<div class="dropdown-select center out-close" data-value="low">
|
|
<select id="replypriority" name="priority">
|
|
<?php echo implode('',$options); ?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
<div class="checkbox-custom">
|
|
<input type="checkbox" id="no_notify" name="no_notify" value="1" <?php echo $_SESSION['notify_customer_reply'] ? '' : 'checked'; ?>>
|
|
<label for="no_notify"><?php echo $hesklang['dsen']; ?></label>
|
|
</div>
|
|
</section>
|
|
<section class="block--submit">
|
|
<input type="hidden" name="orig_id" value="<?php echo $ticket['id']; ?>">
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
|
|
<input class="btn btn-full" ripple="ripple" type="submit" value="<?php echo $hesklang['submit_reply']; ?>">
|
|
|
|
<input class="btn btn-border" ripple="ripple" type="submit" name="save_reply" value="<?php echo $hesklang['sacl']; ?>">
|
|
<?php
|
|
// If ticket is not locked, show additional submit options
|
|
if ( ! $ticket['locked']) {
|
|
?>
|
|
<input type="hidden" id="submit_as_name" value="1" name="">
|
|
<div class="submit-us dropdown-select out-close" data-value="" id="submit-as-div">
|
|
<select onchange="document.getElementById('submit_as_name').name = this.value;this.form.submit()">
|
|
<option value="" selected><?php echo rtrim($hesklang['submit_as'], ':'); ?></option>
|
|
<option value="submit_as_customer"><?php echo $hesklang['sasc']; ?></option>
|
|
<?php
|
|
$echo_options = '';
|
|
foreach ($hesk_settings['statuses'] as $k => $v)
|
|
{
|
|
if ($k == 3)
|
|
{
|
|
if ($can_resolve)
|
|
{
|
|
echo '<option value="submit_as-'.$k.'">'.$hesklang['submit_as'].' '.$v['name'].'</option>';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$echo_options .= '<option value="submit_as-'.$k.'">'.$hesklang['submit_as'].' '.$v['name'].'</option>';
|
|
}
|
|
}
|
|
echo $echo_options;
|
|
?>
|
|
</select>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
|
|
</section>
|
|
</form>
|
|
</article>
|
|
|
|
<!-- END REPLY FORM -->
|
|
<?php
|
|
} // End hesk_printReplyForm()
|
|
|
|
|
|
function hesk_printCanned()
|
|
{
|
|
global $hesklang, $hesk_settings, $can_reply, $ticket, $admins;
|
|
|
|
/* Can user reply to tickets? */
|
|
if ( ! $can_reply)
|
|
{
|
|
return '';
|
|
}
|
|
|
|
/* Get canned replies from the database */
|
|
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` ORDER BY `reply_order` ASC");
|
|
|
|
/* If no canned replies return empty */
|
|
if ( ! hesk_dbNumRows($res) )
|
|
{
|
|
return '';
|
|
}
|
|
|
|
/* We do have some replies, print the required Javascript and select field options */
|
|
$can_options = '';
|
|
?>
|
|
<script language="javascript" type="text/javascript"><!--
|
|
// -->
|
|
var myMsgTxt = new Array();
|
|
myMsgTxt[0]='';
|
|
|
|
<?php
|
|
while ($mysaved = hesk_dbFetchRow($res))
|
|
{
|
|
$can_options .= '<option value="' . $mysaved[0] . '">' . $mysaved[1]. "</option>\n";
|
|
echo 'myMsgTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[2]))."';\n";
|
|
}
|
|
|
|
?>
|
|
|
|
function setMessage(msgid)
|
|
{
|
|
var myMsg=myMsgTxt[msgid];
|
|
|
|
if (myMsg == '')
|
|
{
|
|
if (document.form1.mode[1].checked)
|
|
{
|
|
document.getElementById('message').value = '';
|
|
$('.ticket .block--message .placeholder').click();
|
|
return true;
|
|
}
|
|
return true;
|
|
}
|
|
|
|
myMsg = myMsg.replace(/%%HESK_ID%%/g, '<?php echo hesk_jsString($ticket['id']); ?>');
|
|
myMsg = myMsg.replace(/%%HESK_TRACKID%%/g, '<?php echo hesk_jsString($ticket['trackid']); ?>');
|
|
myMsg = myMsg.replace(/%%HESK_TRACK_ID%%/g, '<?php echo hesk_jsString($ticket['trackid']); ?>');
|
|
myMsg = myMsg.replace(/%%HESK_NAME%%/g, '<?php echo hesk_jsString($ticket['name']); ?>');
|
|
myMsg = myMsg.replace(/%%HESK_FIRST_NAME%%/g, '<?php echo hesk_jsString(hesk_full_name_to_first_name($ticket['name'])); ?>');
|
|
myMsg = myMsg.replace(/%%HESK_EMAIL%%/g, '<?php echo hesk_jsString($ticket['email']); ?>');
|
|
myMsg = myMsg.replace(/%%HESK_OWNER%%/g, '<?php echo hesk_jsString( isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : ''); ?>');
|
|
|
|
<?php
|
|
for ($i=1; $i<=50; $i++)
|
|
{
|
|
echo 'myMsg = myMsg.replace(/%%HESK_custom'.$i.'%%/g, \''.hesk_jsString($ticket['custom'.$i]).'\');';
|
|
}
|
|
?>
|
|
|
|
if (document.getElementById)
|
|
{
|
|
if (document.getElementById('moderep').checked)
|
|
{
|
|
document.getElementById('message-block').innerHTML = '<textarea name="message" id="message" placeholder="<?php echo $hesklang['type_your_message']; ?>">' + myMsg + '</textarea>';
|
|
} else {
|
|
var oldMsg = document.getElementById('message').value;
|
|
document.getElementById('message-block').innerHTML = '<textarea name="message" id="message" placeholder="<?php echo $hesklang['type_your_message']; ?>">' + oldMsg + myMsg + '</textarea>';
|
|
}
|
|
$('.ticket .block--message .placeholder').click();
|
|
} else {
|
|
if (document.form1.mode[0].checked) {
|
|
document.form1.message.value = myMsg;
|
|
} else {
|
|
var oldMsg = document.form1.message.value;
|
|
document.form1.message.value = oldMsg + myMsg;
|
|
}
|
|
}
|
|
}
|
|
//-->
|
|
</script>
|
|
<?php
|
|
|
|
/* Return options for select box */
|
|
return $can_options;
|
|
|
|
} // End hesk_printCanned()
|
|
?>
|