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🚀 RELEASE: HESK v3.1.1

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Signed-off-by: Luke Tainton <Luke.Tainton@mail.bcu.ac.uk>
This commit is contained in:
Luke Tainton
2020-06-27 10:54:38 +01:00
committed by Luke Tainton
parent d7fc040b1e
commit e0d6aa511b
175 changed files with 6334 additions and 6073 deletions
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106
hesk/language/en/text.php
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@@ -1614,9 +1614,7 @@ $hesklang['unban_ip']='Unban this IP';
$hesklang['addnote']='Add note';
$hesklang['show_previous_replies']='Show previous replies';
$hesklang['thist']='Ticket History';
$hesklang['type_your_message']='Type your message'; // Used when there are no canned responses
$hesklang['type_your_message_or_reply_from_template']='Type your message or %s'; // %s: "reply from template" (see $hesklang['reply_from_template'])
$hesklang['reply_from_template'] = 'reply from template'; // See $hesklang['type_your_message_or_reply_from_template'] for usage
$hesklang['type_your_message']='Type your message';
$hesklang['close_button_text']='Close';
$hesklang['create_new_ticket']='Create New Ticket';
$hesklang['ktool']='Knowledgebase tools';
@@ -1654,5 +1652,107 @@ $hesklang['canned_add']='New canned response';
$hesklang['ticket_tpl_add']='New ticket template';
$hesklang['help_desk']='Help Desk'; // Displayed on staff sidebar menu
// Added or modified in HESK 3.1.0
$hesklang['TIMEAGO_LANG_FILE']='jquery.timeago.en.js'; // Name of the proper language file in folder /js/timeago/locales
$hesklang['tdis']='Time display';
$hesklang['tdisd']='Date and time';
$hesklang['tdisa']='Time ago (example: 5 hours ago)';
$hesklang['nav_templates']='Templates'; // Admin panel navigation item
$hesklang['hide_replies']='Hide ticket replies';
$hesklang['hide_replies_no']='Never, always show all replies';
$hesklang['hide_replies_yes']='Hide all replies except the last:';
$hesklang['hide_replies_def']='Show the last staff reply and any subsequent customer replies';
$hesklang['reply_by']='Reply by'; // Reply by NAME
$hesklang['btt']='Back to Top';
$hesklang['lwidth']='Limit ticket width';
$hesklang['lwidtall']='Use the full available width';
$hesklang['lwidtpx']='Maximum width in pixels:';
// 3-letter days of the week
$hesklang['mon']='Mon';
$hesklang['tue']='Tue';
$hesklang['wed']='Wed';
$hesklang['thu']='Thu';
$hesklang['fri']='Fri';
$hesklang['sat']='Sat';
$hesklang['sun']='Sun';
$hesklang['clear']='Clear'; // delete field value
$hesklang['first_day_of_week']='0'; // first day of week; 0 = Sunday, 1 = Monday, 2 = Tuesday, ...
$hesklang['cat_intro']='Here you are able to manage categories. Categories are useful
for categorizing tickets by relevance (for example &quot;Sales&quot;,
&quot;Hardware problems&quot;, &quot;PHP/MySQL problems&quot; etc) and for
assigning users to categories.'; // this was in before 3.0.x, bringing it back
$hesklang['spam_req']='At least one SPAM prevention measure must be enabled!';
$hesklang['modules'] = 'Modules';
$hesklang['modules_demo'] = 'This module is currently available only in %s'; // %s = Hesk cloud link
$hesklang['see_demo']='Try the live demo here: %s'; // %s = Hesk demo link
$hesklang['statistics']['tab'] = 'Statistics';
$hesklang['statistics']['intro'] = 'This report will give you insight into your help desk usage and staff performance.';
$hesklang['statistics']['ntsp']='No tickets in the selected time period.';
$hesklang['statistics']['pie_title_ro']='Open vs Resolved tickets';
$hesklang['statistics']['open']='Open';
$hesklang['statistics']['resolved']='Resolved';
$hesklang['statistics']['pie_title_as']='Open tickets: Assigned vs Unassigned';
$hesklang['statistics']['ass']='Assigned';
$hesklang['statistics']['unas']='Unassigned';
$hesklang['statistics']['pie_title_au']='Open tickets: Answered vs Unanswered';
$hesklang['statistics']['answered']='Answered';
$hesklang['statistics']['unanswered']='Unanswered';
$hesklang['statistics']['pie_title_so']='Status of open tickets';
$hesklang['statistics']['retic']='Tickets:';
$hesklang['statistics']['chart_title_md']='Tickets per day of month';
$hesklang['statistics']['chart_title_wd']='Tickets per weekday';
$hesklang['statistics']['chart_title_hd']='Tickets per day hour';
$hesklang['statistics']['chart_title_tfr']='Time to first staff reply';
$hesklang['statistics']['chart_title_tfrc']='Tickets replied to within a time frame';
$hesklang['statistics']['chart_title_ttr']='Time from submitting to resolving a ticket';
$hesklang['statistics']['chart_title_ttrc']='Tickets resolved within a time frame';
$hesklang['statistics']['chart_title_sr']='Staff replies';
$hesklang['statistics']['chart_title_srt']='Staff replies per ticket';
$hesklang['statistics']['chart_title_srtr']='Staff replies per ticket (resolved tickets only)';
$hesklang['statistics']['chart_title_srt1']='Staff replies per ticket (tickets with at least 1 reply)';
$hesklang['statistics']['ct_30']='30 minutes';
$hesklang['statistics']['ct_1h']='1 hour';
$hesklang['statistics']['ct_2h']='2 hours';
$hesklang['statistics']['ct_4h']='4 hours';
$hesklang['statistics']['ct_1d']='1 day';
$hesklang['statistics']['ct_2d']='2 days';
$hesklang['statistics']['ct_3d']='3 days';
$hesklang['statistics']['ct_1w']='1 week';
$hesklang['statistics']['ct_wp']='> 1 week';
$hesklang['statistics']['ct_1m']='1 month';
$hesklang['statistics']['ct_mp']='> 1 month';
$hesklang['statistics']['axis1']='% of tickets replied';
$hesklang['statistics']['axis2']='% of tickets resolved';
$hesklang['statistics']['axis3']='% of tickets';
$hesklang['statistics']['axis4']='Time to first reply';
$hesklang['statistics']['axis5']='Time to resolved';
$hesklang['statistics']['axis6']='Number of replies';
$hesklang['statistics']['axis7']='Number of tickets';
$hesklang['statistics']['axis8']='Weekday';
$hesklang['statistics']['axis9']='Hour';
$hesklang['statistics']['axis10']='Day of month';
$hesklang['statistics']['tr_0']='No reply';
$hesklang['statistics']['tr_1']='1 reply';
$hesklang['statistics']['tr_2']='2 replies';
$hesklang['statistics']['tr_5']='3-5 replies';
$hesklang['statistics']['tr_10']='6-10 replies';
$hesklang['statistics']['tr_99']='> 10 replies';
$hesklang['statistics']['average']='Average';
$hesklang['statistics']['atfr']='Average hours and minutes to first staff reply:';
$hesklang['statistics']['attr']='Average hours and minutes to resolve a ticket:';
$hesklang['statistics']['about']='about %s'; // approximate time; "about 5 days 3 hous"
$hesklang['statistics']['na']='N/A';
$hesklang['statistics']['trept']='Total tickets staff replied to:';
$hesklang['statistics']['trnr']='Total tickets resolved without a staff reply:';
$hesklang['statistics']['tsr']='Total staff replies:';
$hesklang['statistics']['tsrt']='Average staff replies per ticket:';
$hesklang['statistics']['tsro']='Average staff replies per ticket (tickets with at least 1 staff reply):';
$hesklang['statistics']['tsrc']='Average staff replies required to resolve a ticket:';
$hesklang['statistics']['tsrr']='Average staff replies required to resolve a ticket (tickets with at least 1 staff reply):';
$hesklang['sep_1000']=','; // separator between every group of thousands: 1,000,000
$hesklang['sep_dec']='.'; // separator between full and decimal numbers: 0.99
$hesklang['and_more']='and much more...'; // last item in a list
// DO NOT CHANGE BELOW
if (!defined('IN_SCRIPT')) die('PHP syntax OK!');