eric/hesk-docker
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

🚀 RELEASE: HESK v3.1.1

Browse Source 
Signed-off-by: Luke Tainton <Luke.Tainton@mail.bcu.ac.uk>
This commit is contained in:
Luke Tainton
2020-06-27 10:54:38 +01:00
committed by Luke Tainton
parent d7fc040b1e
commit e0d6aa511b
175 changed files with 6334 additions and 6073 deletions
Download Patch File Download Diff File Expand all files Collapse all files

46
hesk/language/en/help_files/helpdesk.html
View File

@@ -7,7 +7,7 @@
</head>
<body>
<!-- next: 78 -->
<!-- next: 80 -->
<h3>Interactive help for Hesk settings</h3>
@@ -119,6 +119,50 @@ until existing ones are resolved. Affects only tickets submitted via online form
<p>&nbsp;</p>
<a name="78"></a><p class="title">Hide ticket replies</p>
<p>When viewing a ticket with many replies, Hesk can hide old replies and only show the newest ones.</p>
<p>This allows staff members to view the latest replies to a ticket without having to scroll past numerous old ones.</p>
<p>Staff can view the hidden replies at any time by clicking the &quot;Show previous replies&quot; link.</p>
<p>&nbsp;</p>
<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<a name="79"></a><p class="title">Limit ticket width</p>
<p>The desired maximum width of the text portion of a ticket (message and replies).</p>
<p>Select either full width (text will stretch to the entire available screen width) or maximum content width in pixels.</p>
<p>Line length is an important factor for comfortable readability, especially if you expect prolonged reading.</p>
<p>&nbsp;</p>
<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<a name="44"></a><p class="title">Allow automatic login</p>
<p>If set to YES staff will have an option to automatically login to their account every time they open HESK administration panel from their computer.
If disabled HESK will only be able to remember usernames, not passwords.</p>

37
hesk/language/en/help_files/misc.html
View File

@@ -7,7 +7,7 @@
</head>
<body>
<!-- next: 64 -->
<!-- next: 65 -->
<h3>Interactive help for Hesk settings</h3>
@@ -71,6 +71,41 @@
<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<a name="64"></a><p class="title">Time display</p>
<p>Select your preferred time display:</p>
<p><b>Date and time</b>: time will be displayed using the <i>Time format</i> setting on the Misc settings page.</p>
<p><b>Time ago</b>: time will be in a descriptive format. Examples:<br>
2 minutes ago<br>
about an hour ago<br>
6 days ago</p>
<p>When <i>Time ago</i> is selected, you can click on (or hover your mouse cursor over) the time display to see the actual date and time.</p>
<p>In some places, the date and time will always be displayed, regardless of setting.</p>
<p>&nbsp;</p>
<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<a name="61"></a><p class="title">IP whois</p>