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🚀 RELEASE: HESK v3.1.1

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Signed-off-by: Luke Tainton <Luke.Tainton@mail.bcu.ac.uk>
This commit is contained in:
Luke Tainton
2020-06-27 10:54:38 +01:00
committed by Luke Tainton
parent d7fc040b1e
commit e0d6aa511b
175 changed files with 6334 additions and 6073 deletions
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46
hesk/language/en/help_files/helpdesk.html
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@@ -7,7 +7,7 @@
</head>
<body>
<!-- next: 78 -->
<!-- next: 80 -->
<h3>Interactive help for Hesk settings</h3>
@@ -119,6 +119,50 @@ until existing ones are resolved. Affects only tickets submitted via online form
<p>&nbsp;</p>
<a name="78"></a><p class="title">Hide ticket replies</p>
<p>When viewing a ticket with many replies, Hesk can hide old replies and only show the newest ones.</p>
<p>This allows staff members to view the latest replies to a ticket without having to scroll past numerous old ones.</p>
<p>Staff can view the hidden replies at any time by clicking the &quot;Show previous replies&quot; link.</p>
<p>&nbsp;</p>
<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<a name="79"></a><p class="title">Limit ticket width</p>
<p>The desired maximum width of the text portion of a ticket (message and replies).</p>
<p>Select either full width (text will stretch to the entire available screen width) or maximum content width in pixels.</p>
<p>Line length is an important factor for comfortable readability, especially if you expect prolonged reading.</p>
<p>&nbsp;</p>
<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<a name="44"></a><p class="title">Allow automatic login</p>
<p>If set to YES staff will have an option to automatically login to their account every time they open HESK administration panel from their computer.
If disabled HESK will only be able to remember usernames, not passwords.</p>

37
hesk/language/en/help_files/misc.html
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@@ -7,7 +7,7 @@
</head>
<body>
<!-- next: 64 -->
<!-- next: 65 -->
<h3>Interactive help for Hesk settings</h3>
@@ -71,6 +71,41 @@
<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<a name="64"></a><p class="title">Time display</p>
<p>Select your preferred time display:</p>
<p><b>Date and time</b>: time will be displayed using the <i>Time format</i> setting on the Misc settings page.</p>
<p><b>Time ago</b>: time will be in a descriptive format. Examples:<br>
2 minutes ago<br>
about an hour ago<br>
6 days ago</p>
<p>When <i>Time ago</i> is selected, you can click on (or hover your mouse cursor over) the time display to see the actual date and time.</p>
<p>In some places, the date and time will always be displayed, regardless of setting.</p>
<p>&nbsp;</p>
<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<a name="61"></a><p class="title">IP whois</p>

106
hesk/language/en/text.php
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@@ -1614,9 +1614,7 @@ $hesklang['unban_ip']='Unban this IP';
$hesklang['addnote']='Add note';
$hesklang['show_previous_replies']='Show previous replies';
$hesklang['thist']='Ticket History';
$hesklang['type_your_message']='Type your message'; // Used when there are no canned responses
$hesklang['type_your_message_or_reply_from_template']='Type your message or %s'; // %s: "reply from template" (see $hesklang['reply_from_template'])
$hesklang['reply_from_template'] = 'reply from template'; // See $hesklang['type_your_message_or_reply_from_template'] for usage
$hesklang['type_your_message']='Type your message';
$hesklang['close_button_text']='Close';
$hesklang['create_new_ticket']='Create New Ticket';
$hesklang['ktool']='Knowledgebase tools';
@@ -1654,5 +1652,107 @@ $hesklang['canned_add']='New canned response';
$hesklang['ticket_tpl_add']='New ticket template';
$hesklang['help_desk']='Help Desk'; // Displayed on staff sidebar menu
// Added or modified in HESK 3.1.0
$hesklang['TIMEAGO_LANG_FILE']='jquery.timeago.en.js'; // Name of the proper language file in folder /js/timeago/locales
$hesklang['tdis']='Time display';
$hesklang['tdisd']='Date and time';
$hesklang['tdisa']='Time ago (example: 5 hours ago)';
$hesklang['nav_templates']='Templates'; // Admin panel navigation item
$hesklang['hide_replies']='Hide ticket replies';
$hesklang['hide_replies_no']='Never, always show all replies';
$hesklang['hide_replies_yes']='Hide all replies except the last:';
$hesklang['hide_replies_def']='Show the last staff reply and any subsequent customer replies';
$hesklang['reply_by']='Reply by'; // Reply by NAME
$hesklang['btt']='Back to Top';
$hesklang['lwidth']='Limit ticket width';
$hesklang['lwidtall']='Use the full available width';
$hesklang['lwidtpx']='Maximum width in pixels:';
// 3-letter days of the week
$hesklang['mon']='Mon';
$hesklang['tue']='Tue';
$hesklang['wed']='Wed';
$hesklang['thu']='Thu';
$hesklang['fri']='Fri';
$hesklang['sat']='Sat';
$hesklang['sun']='Sun';
$hesklang['clear']='Clear'; // delete field value
$hesklang['first_day_of_week']='0'; // first day of week; 0 = Sunday, 1 = Monday, 2 = Tuesday, ...
$hesklang['cat_intro']='Here you are able to manage categories. Categories are useful
for categorizing tickets by relevance (for example &quot;Sales&quot;,
&quot;Hardware problems&quot;, &quot;PHP/MySQL problems&quot; etc) and for
assigning users to categories.'; // this was in before 3.0.x, bringing it back
$hesklang['spam_req']='At least one SPAM prevention measure must be enabled!';
$hesklang['modules'] = 'Modules';
$hesklang['modules_demo'] = 'This module is currently available only in %s'; // %s = Hesk cloud link
$hesklang['see_demo']='Try the live demo here: %s'; // %s = Hesk demo link
$hesklang['statistics']['tab'] = 'Statistics';
$hesklang['statistics']['intro'] = 'This report will give you insight into your help desk usage and staff performance.';
$hesklang['statistics']['ntsp']='No tickets in the selected time period.';
$hesklang['statistics']['pie_title_ro']='Open vs Resolved tickets';
$hesklang['statistics']['open']='Open';
$hesklang['statistics']['resolved']='Resolved';
$hesklang['statistics']['pie_title_as']='Open tickets: Assigned vs Unassigned';
$hesklang['statistics']['ass']='Assigned';
$hesklang['statistics']['unas']='Unassigned';
$hesklang['statistics']['pie_title_au']='Open tickets: Answered vs Unanswered';
$hesklang['statistics']['answered']='Answered';
$hesklang['statistics']['unanswered']='Unanswered';
$hesklang['statistics']['pie_title_so']='Status of open tickets';
$hesklang['statistics']['retic']='Tickets:';
$hesklang['statistics']['chart_title_md']='Tickets per day of month';
$hesklang['statistics']['chart_title_wd']='Tickets per weekday';
$hesklang['statistics']['chart_title_hd']='Tickets per day hour';
$hesklang['statistics']['chart_title_tfr']='Time to first staff reply';
$hesklang['statistics']['chart_title_tfrc']='Tickets replied to within a time frame';
$hesklang['statistics']['chart_title_ttr']='Time from submitting to resolving a ticket';
$hesklang['statistics']['chart_title_ttrc']='Tickets resolved within a time frame';
$hesklang['statistics']['chart_title_sr']='Staff replies';
$hesklang['statistics']['chart_title_srt']='Staff replies per ticket';
$hesklang['statistics']['chart_title_srtr']='Staff replies per ticket (resolved tickets only)';
$hesklang['statistics']['chart_title_srt1']='Staff replies per ticket (tickets with at least 1 reply)';
$hesklang['statistics']['ct_30']='30 minutes';
$hesklang['statistics']['ct_1h']='1 hour';
$hesklang['statistics']['ct_2h']='2 hours';
$hesklang['statistics']['ct_4h']='4 hours';
$hesklang['statistics']['ct_1d']='1 day';
$hesklang['statistics']['ct_2d']='2 days';
$hesklang['statistics']['ct_3d']='3 days';
$hesklang['statistics']['ct_1w']='1 week';
$hesklang['statistics']['ct_wp']='> 1 week';
$hesklang['statistics']['ct_1m']='1 month';
$hesklang['statistics']['ct_mp']='> 1 month';
$hesklang['statistics']['axis1']='% of tickets replied';
$hesklang['statistics']['axis2']='% of tickets resolved';
$hesklang['statistics']['axis3']='% of tickets';
$hesklang['statistics']['axis4']='Time to first reply';
$hesklang['statistics']['axis5']='Time to resolved';
$hesklang['statistics']['axis6']='Number of replies';
$hesklang['statistics']['axis7']='Number of tickets';
$hesklang['statistics']['axis8']='Weekday';
$hesklang['statistics']['axis9']='Hour';
$hesklang['statistics']['axis10']='Day of month';
$hesklang['statistics']['tr_0']='No reply';
$hesklang['statistics']['tr_1']='1 reply';
$hesklang['statistics']['tr_2']='2 replies';
$hesklang['statistics']['tr_5']='3-5 replies';
$hesklang['statistics']['tr_10']='6-10 replies';
$hesklang['statistics']['tr_99']='> 10 replies';
$hesklang['statistics']['average']='Average';
$hesklang['statistics']['atfr']='Average hours and minutes to first staff reply:';
$hesklang['statistics']['attr']='Average hours and minutes to resolve a ticket:';
$hesklang['statistics']['about']='about %s'; // approximate time; "about 5 days 3 hous"
$hesklang['statistics']['na']='N/A';
$hesklang['statistics']['trept']='Total tickets staff replied to:';
$hesklang['statistics']['trnr']='Total tickets resolved without a staff reply:';
$hesklang['statistics']['tsr']='Total staff replies:';
$hesklang['statistics']['tsrt']='Average staff replies per ticket:';
$hesklang['statistics']['tsro']='Average staff replies per ticket (tickets with at least 1 staff reply):';
$hesklang['statistics']['tsrc']='Average staff replies required to resolve a ticket:';
$hesklang['statistics']['tsrr']='Average staff replies required to resolve a ticket (tickets with at least 1 staff reply):';
$hesklang['sep_1000']=','; // separator between every group of thousands: 1,000,000
$hesklang['sep_dec']='.'; // separator between full and decimal numbers: 0.99
$hesklang['and_more']='and much more...'; // last item in a list
// DO NOT CHANGE BELOW
if (!defined('IN_SCRIPT')) die('PHP syntax OK!');