🚀 RELEASE: HESK v3.1.1
Signed-off-by: Luke Tainton <Luke.Tainton@mail.bcu.ac.uk>
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Luke Tainton
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Luke Tainton
Luke Tainton
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<tr>
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<td width="50%" style="text-align:left;vertical-align:top">
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<ul class="nobullets">
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<li>Version: 3.0.0 from 17th February 2020</li>
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<li>Version: 3.1.1 from 3rd May 2020</li>
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<li>Developed by: Klemen Stirn, Mike Koch</li>
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<li><a href="https://www.hesk.com">Help Desk Software HESK</a></li>
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<li><a href="https://www.phpjunkyard.com">Free PHP Scripts</a></li>
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<p>We encourage you to report any problems and user-experience suggestions to our <a href="https://developers.phpjunkyard.com">support forum</a>.</p>
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</div>
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<h2>HESK CHANGELOG</h2>
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<h2>HESK 3 CHANGELOG</h2>
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<p><b>Changes in 3.1.1</b> - 3rd May 2020<br />
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- knowledgebase now shows full category structure in breadcrumbs<br />
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- added custom favicon for better display on different devices<br />
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- fix: saving general settings resets sending emails to PHP mail()<br />
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- fix: sub-categories with no articles are hidden in customer side<br />
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- fix: in customer side knowledgebase votes show views<br />
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- fix: knowledgebase sub-category preview shows 1 article too many<br />
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- fix: knowledgebase views show 1 less than actual when viewing an article<br />
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- fix: non-default time format may show staff replies as "50 years ago" in customer-side<br />
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- fix: custom header and footer are outside of the main wapper<br />
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- minor styling and usability changes<br />
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</p>
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<p><b>Changes in 3.1.0</b> - 7th April 2020<br />
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- [<a href="https://www.hesk.com/get/hesk3-statistics">CLOUD ONLY</a>] Statistics module: insight into help desk usage and staff performance<br />
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- choose the desired ticket reply hiding logic<br />
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- added tooltips to action icons without a label<br />
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- descriptive timestamps in ticket details (e.g., 5 hours ago)<br />
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- improved ticket content readability, including adjustable max-width<br />
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- improved formatting of WYSIWYG-generated content<br />
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- improved customer-side display in Internet Explorer 9<br />
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- security: fixed a reflected XSS, reported by Mostafa Gamal & Ahmed Sherif<br />
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- fix: hide the link to Export tickets page if the user has no export permission<br />
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- fix: HTML header code printed twice on the knowledgebase results page<br />
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- fix: properly strip slashes and encode HTML in service messages<br />
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- fix: custom text and hidden fields don't display a default value in admin panel > New ticket<br />
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- fix: custom text field maxlength not working in customer side<br />
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- fix: ticket replies not hidden correctly with "Newest reply at top"<br />
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- fix: if a settings label is long it doesn't align nicely<br />
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- fix: some hard-coded text cannot be translated<br />
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- fix: show full custom field names in customer submit a ticket form<br />
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- fix: when multiple languages are allowed, cannot add a custom status<br />
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- fix: when multiple languages are allowed, editing a custom field shows empty field names<br />
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- fix: IMAP "Keep a copy" checkbox not saving<br />
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- fix: cannot allow single char attachment extensions<br />
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- minor styling and usability changes<br />
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</p>
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<p><b>Changes in 3.0.3</b> - 8th March 2020<br />
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- fix: customer ticket reminder form not working in 3.0.2<br />
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</p>
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<p><b>Changes in 3.0.2</b> - 3rd March 2020<br />
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- fix: settings for POP3 fetching not saving<br />
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- fix: the style of subject and message inputs changes when selecting a ticket template<br />
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- fix: issues with selecting drop-down select box values<br />
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- fix: cannot change ticket status to "New"<br />
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- fix: unable to append or select canned responses in some situations<br />
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- fix: Javascript not escaping converted HTML code properly<br />
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- fix: duplicate "Assign this ticket to myself" in the reply form<br />
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- fix: ticket details not responsive in Edge<br />
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- fix: Undefined offset notice in ticket history<br />
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- tickets with status "Critical" now have a distinctive background color in ticket list<br />
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- minor styling and usability changes<br />
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</p>
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<p><b>Changes in 3.0.1</b> - 27th February 2020<br />
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- fix: suppress browser errors when multiple email addresses are allowed<br />
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- fix: properly escape variables when saving settings<br />
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- fix: confirm email always returns an error<br />
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- fix: hesk_error() function should exit not return for end-users<br />
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- fix: unable to append or select canned responses in some situations<br />
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- minor styling and usability changes<br />
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</p>
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<p><b>Changes in 3.0.0</b> - 17th February 2020<br />
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- a brand new mobile-friendly user interface<br />
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@@ -46,6 +111,15 @@
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- fix: SQL error when trying to ban an invalid IP<br />
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</p>
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<h2>HESK 2 CHANGELOG</h2>
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<p><b>Changes in 2.8.6</b> - 7th April 2020<br />
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- security: fixed a reflected XSS, reported by Mostafa Gamal & Ahmed Sherif<br />
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- fix: SQL error when trying to ban an invalid IP<br />
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- fix: properly strip slashes and encode HTML in service messages<br />
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- fix: cannot allow single char attachment extensions<br />
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</p>
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<p><b>Changes in 2.8.5</b> - 6th January 2020<br />
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- PHP 7.4 compatibility<br />
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- MySQL 8.0.13 compatibility<br />
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