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🚀 RELEASE: HESK v3.1.1

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Signed-off-by: Luke Tainton <Luke.Tainton@mail.bcu.ac.uk>
This commit is contained in:
Luke Tainton
2020-06-27 10:54:38 +01:00
committed by Luke Tainton
parent d7fc040b1e
commit e0d6aa511b
175 changed files with 6334 additions and 6073 deletions
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78
hesk/docs/changelog.html
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@@ -15,7 +15,7 @@
<tr>
<td width="50%" style="text-align:left;vertical-align:top">
<ul class="nobullets">
<li>Version: 3.0.0 from 17th February 2020</li>
<li>Version: 3.1.1 from 3rd May 2020</li>
<li>Developed by: Klemen Stirn, Mike Koch</li>
<li><a href="https://www.hesk.com">Help Desk Software HESK</a></li>
<li><a href="https://www.phpjunkyard.com">Free PHP Scripts</a></li>
@@ -38,7 +38,72 @@
<p>We encourage you to report any problems and user-experience suggestions to our <a href="https://developers.phpjunkyard.com">support forum</a>.</p>
</div>
<h2>HESK CHANGELOG</h2>
<h2>HESK 3 CHANGELOG</h2>
<p><b>Changes in 3.1.1</b> - 3rd May 2020<br />
- knowledgebase now shows full category structure in breadcrumbs<br />
- added custom favicon for better display on different devices<br />
- fix: saving general settings resets sending emails to PHP mail()<br />
- fix: sub-categories with no articles are hidden in customer side<br />
- fix: in customer side knowledgebase votes show views<br />
- fix: knowledgebase sub-category preview shows 1 article too many<br />
- fix: knowledgebase views show 1 less than actual when viewing an article<br />
- fix: non-default time format may show staff replies as &quot;50 years ago&quot; in customer-side<br />
- fix: custom header and footer are outside of the main wapper<br />
- minor styling and usability changes<br />
</p>
<p><b>Changes in 3.1.0</b> - 7th April 2020<br />
- [<a href="https://www.hesk.com/get/hesk3-statistics">CLOUD ONLY</a>] Statistics module: insight into help desk usage and staff performance<br />
- choose the desired ticket reply hiding logic<br />
- added tooltips to action icons without a label<br />
- descriptive timestamps in ticket details (e.g., 5 hours ago)<br />
- improved ticket content readability, including adjustable max-width<br />
- improved formatting of WYSIWYG-generated content<br />
- improved customer-side display in Internet Explorer 9<br />
- security: fixed a reflected XSS, reported by Mostafa Gamal &amp; Ahmed Sherif<br />
- fix: hide the link to Export tickets page if the user has no export permission<br />
- fix: HTML header code printed twice on the knowledgebase results page<br />
- fix: properly strip slashes and encode HTML in service messages<br />
- fix: custom text and hidden fields don't display a default value in admin panel &gt; New ticket<br />
- fix: custom text field maxlength not working in customer side<br />
- fix: ticket replies not hidden correctly with "Newest reply at top"<br />
- fix: if a settings label is long it doesn't align nicely<br />
- fix: some hard-coded text cannot be translated<br />
- fix: show full custom field names in customer submit a ticket form<br />
- fix: when multiple languages are allowed, cannot add a custom status<br />
- fix: when multiple languages are allowed, editing a custom field shows empty field names<br />
- fix: IMAP &quot;Keep a copy&quot; checkbox not saving<br />
- fix: cannot allow single char attachment extensions<br />
- minor styling and usability changes<br />
</p>
<p><b>Changes in 3.0.3</b> - 8th March 2020<br />
- fix: customer ticket reminder form not working in 3.0.2<br />
</p>
<p><b>Changes in 3.0.2</b> - 3rd March 2020<br />
- fix: settings for POP3 fetching not saving<br />
- fix: the style of subject and message inputs changes when selecting a ticket template<br />
- fix: issues with selecting drop-down select box values<br />
- fix: cannot change ticket status to &quot;New&quot;<br />
- fix: unable to append or select canned responses in some situations<br />
- fix: Javascript not escaping converted HTML code properly<br />
- fix: duplicate &quot;Assign this ticket to myself&quot; in the reply form<br />
- fix: ticket details not responsive in Edge<br />
- fix: Undefined offset notice in ticket history<br />
- tickets with status &quot;Critical&quot; now have a distinctive background color in ticket list<br />
- minor styling and usability changes<br />
</p>
<p><b>Changes in 3.0.1</b> - 27th February 2020<br />
- fix: suppress browser errors when multiple email addresses are allowed<br />
- fix: properly escape variables when saving settings<br />
- fix: confirm email always returns an error<br />
- fix: hesk_error() function should exit not return for end-users<br />
- fix: unable to append or select canned responses in some situations<br />
- minor styling and usability changes<br />
</p>
<p><b>Changes in 3.0.0</b> - 17th February 2020<br />
- a brand new mobile-friendly user interface<br />
@@ -46,6 +111,15 @@
- fix: SQL error when trying to ban an invalid IP<br />
</p>
<h2>HESK 2 CHANGELOG</h2>
<p><b>Changes in 2.8.6</b> - 7th April 2020<br />
- security: fixed a reflected XSS, reported by Mostafa Gamal &amp; Ahmed Sherif<br />
- fix: SQL error when trying to ban an invalid IP<br />
- fix: properly strip slashes and encode HTML in service messages<br />
- fix: cannot allow single char attachment extensions<br />
</p>
<p><b>Changes in 2.8.5</b> - 6th January 2020<br />
- PHP 7.4 compatibility<br />
- MySQL 8.0.13 compatibility<br />

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hesk/docs/index.html
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@@ -15,7 +15,7 @@
<tr>
<td width="50%" style="text-align:left;vertical-align:top">
<ul class="nobullets">
<li>Version: 3.0.0 from 17th February 2020</li>
<li>Version: 3.1.1 from 3rd May 2020</li>
<li>Developed by: Klemen Stirn, Mike Koch</li>
<li><a href="https://www.hesk.com">Help Desk Software HESK</a></li>
<li><a href="https://www.phpjunkyard.com">Free PHP Scripts</a></li>

5
hesk/docs/quick-guide.html
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@@ -15,7 +15,7 @@
<tr>
<td width="50%" style="text-align:left;vertical-align:top">
<ul class="nobullets">
<li>Version: 3.0.0 from 17th February 2020</li>
<li>Version: 3.1.1 from 3rd May 2020</li>
<li>Developed by: Klemen Stirn, Mike Koch</li>
<li><a href="https://www.hesk.com">Help Desk Software HESK</a></li>
<li><a href="https://www.phpjunkyard.com">Free PHP Scripts</a></li>
@@ -92,6 +92,9 @@
- head.txt<br />
- header.txt<br />
- footer.txt</p>
<div class="notice">
<p><b>Did you rename your HESK's <i>/admin</i> folder?</b> If yes, don't forget to move files from the new version's <i>/admin</i> folder into your renamed folder.</p>
</div>
</li>
<li><p>Open <b>install</b> directory in your browser (https://www.example.com/helpdesk/install)</p></li>
<li><p>Click <b>UPDATE HESK</b> and follow instructions to update MySQL tables.</p></li>

7
hesk/docs/step-by-step-guide.html
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@@ -15,7 +15,7 @@
<tr>
<td width="50%" style="text-align:left;vertical-align:top">
<ul class="nobullets">
<li>Version: 3.0.0 from 17th February 2020</li>
<li>Version: 3.1.1 from 3rd May 2020</li>
<li>Developed by: Klemen Stirn, Mike Koch</li>
<li><a href="https://www.hesk.com">Help Desk Software HESK</a></li>
<li><a href="https://www.phpjunkyard.com">Free PHP Scripts</a></li>
@@ -175,6 +175,11 @@ about each setting click the [<a href="Javascript:void(0)"><b>?</b></a>] link fo
<p>Your HESK directory now contains the updated files you require for updating your copy of HESK.</p>
<p><span class="tip">TIP:</span> Images must be transferred to your server in binary mode and all other HESK files in ASCII mode. Most FTP clients will select the correct transfer mode automatically.</p>
<div class="notice">
<p><b>Did you rename your HESK's <i>/admin</i> folder?</b> If yes, don't forget to move files from the new version's <i>/admin</i> folder into your renamed folder.</p>
</div>
</li>
<li>
<p>Open <b>hesk/install</b> in your browser, for example:<br />