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Signed-off-by: Luke Tainton <luke@tainton.uk>
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Luke Tainton
2020-02-26 12:23:50 +00:00
commit 39782c53ef
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hesk/theme/hesk3/customer/view-ticket/view-ticket.php Normal file
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<?php
global $hesk_settings, $hesklang;
/**
* @var array $ticket
* @var boolean $ticketJustReopened
* @var string $trackingID
* @var int $numberOfReplies
* @var array $category
* @var array $replies
* @var string $email
* @var array $customFieldsBeforeMessage
* @var array $customFieldsAfterMessage
*/
// This guard is used to ensure that users can't hit this outside of actual HESK code
if (!defined('IN_SCRIPT')) {
die();
}
require_once(TEMPLATE_PATH . 'customer/util/alerts.php');
require_once(TEMPLATE_PATH . 'customer/util/custom-fields.php');
require(TEMPLATE_PATH . 'customer/view-ticket/partial/add-reply.php');
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8" />
<title><?php echo $hesk_settings['hesk_title']; ?></title>
<meta http-equiv="X-UA-Compatible" content="IE=Edge" />
<meta name="viewport" content="width=device-width,minimum-scale=1.0,maximum-scale=1.0" />
<meta name="description" content="" />
<meta name="keywords" content="" />
<meta name="author" content="" />
<meta name="theme-color" content="#fff" />
<meta name="format-detection" content="telephone=no" />
<link rel="stylesheet" media="all" href="<?php echo TEMPLATE_PATH; ?>customer/css/app<?php echo $hesk_settings['debug_mode'] ? '' : '.min'; ?>.css" />
<?php include(TEMPLATE_PATH . '../../head.txt'); ?>
</head>
<body class="cust-help">
<?php include(TEMPLATE_PATH . '../../header.txt'); ?>
<div class="wrapper">
<main class="main">
<header class="header">
<div class="contr">
<div class="header__inner">
<a href="<?php echo $hesk_settings['hesk_url']; ?>" class="header__logo">
<?php echo $hesk_settings['hesk_title']; ?>
</a>
<?php if ($hesk_settings['can_sel_lang']): ?>
<div class="header__lang">
<form method="get" action="" style="margin:0;padding:0;border:0;white-space:nowrap;">
<div class="dropdown-select center out-close">
<select name="language" onchange="this.form.submit()">
<?php hesk_listLanguages(); ?>
</select>
</div>
<?php foreach (hesk_getCurrentGetParameters() as $key => $value): ?>
<input type="hidden" name="<?php echo hesk_htmlentities($key); ?>"
value="<?php echo hesk_htmlentities($value); ?>">
<?php endforeach; ?>
</form>
</div>
<?php endif; ?>
</div>
</div>
</header>
<div class="breadcrumbs">
<div class="contr">
<div class="breadcrumbs__inner">
<a href="<?php echo $hesk_settings['site_url']; ?>">
<span><?php echo $hesk_settings['site_title']; ?></span>
</a>
<svg class="icon icon-chevron-right">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-right"></use>
</svg>
<a href="<?php echo $hesk_settings['hesk_url']; ?>">
<span><?php echo $hesk_settings['hesk_title']; ?></span>
</a>
<svg class="icon icon-chevron-right">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-right"></use>
</svg>
<div class="last"><?php echo $hesklang['your_ticket']; ?></div>
</div>
</div>
</div>
<div class="main__content">
<div class="contr">
<div style="margin-bottom: 20px;">
<?php
hesk3_show_messages($messages);
?>
</div>
<div class="ticket">
<div class="ticket__body">
<?php
// Print "Submit a reply" form?
if (($ticket['locked'] != 1 && $ticket['status'] != 3 && $hesk_settings['reply_top'] == 1) ||
$ticketJustReopened) {
showReplyForm($trackingID, $email, $ticketJustReopened);
}
if ($hesk_settings['new_top']) {
displayReplies($replies, $trackingID);
}
?>
<article class="ticket__body_block">
<h3><?php echo $ticket['subject']; ?></h3>
<div class="block--head">
<div class="d-flex">
<div class="contact">
<span><?php echo $hesklang['name']; ?>:</span>
<span><?php echo $ticket['name']; ?></span>
</div>
<?php if ($ticket['email'] != ''): ?>
<div class="contact">
<span><?php echo $hesklang['email']; ?>:</span>
<a href="mailto:<?php echo $ticket['email']; ?>" class="link">
<?php echo $ticket['email']; ?>
</a>
</div>
<?php endif; ?>
<time class="date"><?php echo hesk_date($ticket['dt'], true); ?></time>
</div>
<a href="print.php?track=<?php echo $ticket['trackid'].$hesk_settings['e_query']; ?>" class="btn btn-action">
<svg class="icon icon-print">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-print"></use>
</svg>
</a>
</div>
<?php
hesk3_output_custom_fields_for_display($customFieldsBeforeMessage);
if ($ticket['message'] != ''):
?>
<div class="block--description">
<p><?php echo $ticket['message']; ?></p>
</div>
<?php
endif;
hesk3_output_custom_fields_for_display($customFieldsAfterMessage);
listAttachments($ticket['attachments'], $trackingID);
?>
</article>
<?php
if (!$hesk_settings['new_top']) {
displayReplies($replies, $trackingID);
}
if ($ticket['locked'] != 1 && $ticket['status'] != 3 && !$hesk_settings['reply_top']) {
showReplyForm($trackingID, $email, false);
}
?>
</div>
<div class="ticket__params">
<section class="params--block details collapsed-on-xs">
<h4 class="accordion-title">
<span><?php echo $hesklang['ticket_details']; ?></span>
<a href="ticket.php?track=<?php echo $ticket['trackid'].$hesk_settings['e_query']; ?>" class="btn link">
<svg class="icon icon-refresh">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-refresh"></use>
</svg>
<span class="ml-1"><?php echo $hesklang['refresh_page']; ?></span>
</a>
<button class="btn btn-toggler">
<svg class="icon icon-chevron-down">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-down"></use>
</svg>
</button>
</h4>
<div class="accordion-body">
<div class="row">
<div class="title"><?php echo $hesklang['trackID']; ?>:</div>
<?php if ($hesk_settings['sequential']): ?>
<div class="value">
<?php echo $trackingID; ?>
(<?php echo $hesklang['seqid']; ?>: <?php echo $ticket['id']; ?>)
</div>
<?php else: ?>
<div class="value">
<?php echo $trackingID; ?>
</div>
<?php endif; ?>
</div>
<div class="row">
<div class="title"><?php echo $hesklang['ticket_status']; ?>:</div>
<?php
if ($ticket['status'] == 3) {
$status_action = ($ticket['locked'] != 1 && $hesk_settings['custopen']) ? ' <a class="link" href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=2&amp;Refresh='.rand(10000,99999).'&amp;token='.hesk_token_echo(0).'">'.$hesklang['open_action'].'</a>' : '';
} elseif ($hesk_settings['custclose']) {
$status_action = ' <a class="link ml-1" href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=3&amp;Refresh='.rand(10000,99999).'&amp;token='.hesk_token_echo(0).'">'.$hesklang['close_action'].'</a>';
} else {
$status_action = '';
}
?>
<div class="value"><?php echo hesk_get_ticket_status($ticket['status'], $status_action); ?></div>
</div>
<div class="row">
<div class="title"><?php echo $hesklang['created_on']; ?>:</div>
<div class="value"><?php echo hesk_date($ticket['dt'], true); ?></div>
</div>
<div class="row">
<div class="title"><?php echo $hesklang['last_update']; ?>:</div>
<div class="value"><?php echo hesk_date($ticket['lastchange'], true); ?></div>
</div>
<div class="row">
<div class="title"><?php echo $hesklang['last_replier']; ?>:</div>
<div class="value"><?php echo $ticket['repliername']; ?></div>
</div>
<div class="row">
<div class="title"><?php echo $hesklang['category']; ?>:</div>
<div class="value"><?php echo $category['name']; ?></div>
</div>
<div class="row">
<div class="title"><?php echo $hesklang['replies']; ?>:</div>
<div class="value"><?php echo $numberOfReplies; ?></div>
</div>
<?php if ($hesk_settings['cust_urgency']): ?>
<div class="row">
<div class="title"><?php echo $hesklang['priority']; ?>:</div>
<?php
$priorities = array(
0 => 'critical',
1 => 'high',
2 => 'medium',
3 => 'low'
);
$priorityValue = $priorities[$ticket['priority']];
?>
<div class="value with-label priority" data-value="<?php echo $priorityValue; ?>">
<span><?php echo $hesklang[$priorityValue]; ?></span>
</div>
</div>
<?php endif; ?>
</div>
</section>
</div>
</div>
</div>
</div>
<?php
/*******************************************************************************
The code below handles HESK licensing and must be included in the template.
Removing this code is a direct violation of the HESK End User License Agreement,
will void all support and may result in unexpected behavior.
To purchase a HESK license and support future HESK development please visit:
https://www.hesk.com/buy.php
*******************************************************************************/
$hesk_settings['hesk_license']('Qo8Zm9vdGVyIGNsYXNzPSJmb290ZXIiPg0KICAgIDxwIGNsY
XNzPSJ0ZXh0LWNlbnRlciI+UG93ZXJlZCBieSA8YSBocmVmPSJodHRwczovL3d3dy5oZXNrLmNvbSIgY
2xhc3M9ImxpbmsiPkhlbHAgRGVzayBTb2Z0d2FyZTwvYT4gPHNwYW4gY2xhc3M9ImZvbnQtd2VpZ2h0L
WJvbGQiPkhFU0s8L3NwYW4+LCBpbiBwYXJ0bmVyc2hpcCB3aXRoIDxhIGhyZWY9Imh0dHBzOi8vd3d3L
nN5c2FpZC5jb20vP3V0bV9zb3VyY2U9SGVzayZhbXA7dXRtX21lZGl1bT1jcGMmYW1wO3V0bV9jYW1wY
Wlnbj1IZXNrUHJvZHVjdF9Ub19IUCIgY2xhc3M9ImxpbmsiPlN5c0FpZCBUZWNobm9sb2dpZXM8L2E+P
C9wPg0KPC9mb290ZXI+DQo=',"\104", "347db01e129edd4b3877f70ea6fed019462ae827");
/*******************************************************************************
END LICENSE CODE
*******************************************************************************/
?>
</main>
</div>
<?php include(TEMPLATE_PATH . '../../footer.txt'); ?>
<script src="<?php echo TEMPLATE_PATH; ?>customer/js/jquery-3.4.1.min.js"></script>
<script src="<?php echo TEMPLATE_PATH; ?>customer/js/hesk_functions.js"></script>
<script src="<?php echo TEMPLATE_PATH; ?>customer/js/svg4everybody.min.js"></script>
<script src="<?php echo TEMPLATE_PATH; ?>customer/js/jquery.scrollbar.min.js"></script>
<script src="<?php echo TEMPLATE_PATH; ?>customer/js/selectize.min.js"></script>
<script src="<?php echo TEMPLATE_PATH; ?>customer/js/datepicker.min.js"></script>
<script src="<?php echo TEMPLATE_PATH; ?>customer/js/datepicker.en.js"></script>
<script src="<?php echo TEMPLATE_PATH; ?>customer/js/jquery.autocomplete.js"></script>
<script src="<?php echo TEMPLATE_PATH; ?>customer/js/app<?php echo $hesk_settings['debug_mode'] ? '' : '.min'; ?>.js"></script>
</body>
</html>
<?php
// Helper functions
function displayReplies($replies, $trackingId) {
global $hesklang, $hesk_settings;
foreach ($replies as $reply) {
/* Store unread reply IDs for later */
if ($reply['staffid'] && !$reply['read']) {
$unread_replies[] = $reply['id'];
}
$reply['dt'] = hesk_date($reply['dt'], true);
?>
<article class="ticket__body_block <?php if ($reply['staffid']) { ?>response<?php } ?>">
<div class="block--head">
<div class="d-flex">
<div class="contact">
<span><?php echo $hesklang['name']; ?>:</span>
<span><?php echo $reply['name']; ?></span>
</div>
<time class="date"><?php echo $reply['dt']; ?></time>
</div>
<a href="print.php?track=<?php echo $trackingId.$hesk_settings['e_query']; ?>" class="btn btn-action">
<svg class="icon icon-print">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-print"></use>
</svg>
</a>
</div>
<div class="block--description">
<p><?php echo $reply['message']; ?></p>
</div>
<?php listAttachments($reply['attachments'], $trackingId); ?>
<?php if ($hesk_settings['rating'] && $reply['staffid']): ?>
<div class="ticket__block-footer">
<?php
if ($reply['rating'] == 1) {
echo $hesklang['rnh'];
} elseif ($reply['rating'] == 5) {
echo $hesklang['rh'];
} else { ?>
<div id="rating<?php echo $reply['id']; ?>">
<span><?php echo $hesklang['r']; ?></span>
<a href="javascript:" onclick="HESK_FUNCTIONS.rate('rate.php?rating=5&amp;id=<?php echo $reply['id']; ?>&amp;track=<?php echo $trackingId; ?>','rating<?php echo $reply['id']; ?>')" class="link">
<?php echo $hesklang['yes_title_case']; ?>
</a>
<span>|</span>
<a href="#" onclick="HESK_FUNCTIONS.rate('rate.php?rating=1&amp;id=<?php echo $reply['id']; ?>&amp;track=<?php echo $trackingId; ?>','rating<?php echo $reply['id']; ?>')" class="link">
<?php echo $hesklang['no_title_case']; ?>
</a>
</div>
<?php }
?>
</div>
<?php endif; ?>
</article>
<?php
}
}
function listAttachments($attachments, $trackingId) {
global $hesk_settings, $hesklang;
/* Attachments disabled or not available */
if (!$hesk_settings['attachments']['use'] || ! strlen($attachments) ) {
return false;
}
/* List attachments */
$att=explode(',',substr($attachments, 0, -1));
foreach ($att as $myatt) {
list($att_id, $att_name) = explode('#', $myatt);
?>
<div class="block--uploads">
<svg class="icon icon-attach">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-attach"></use>
</svg>
<a href="download_attachment.php?att_id=<?php echo $att_id; ?>&amp;track=<?php echo $trackingId.$hesk_settings['e_query']; ?>">
<?php echo $att_name; ?>
</a>
</div>
<?php
}
return true;
}