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Initial commit

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Signed-off-by: Luke Tainton <luke@tainton.uk>
This commit is contained in:
Luke Tainton
2020-02-26 12:23:50 +00:00
commit 39782c53ef
500 changed files with 141257 additions and 0 deletions
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15
hesk/language/en/emails/category_moved.txt Normal file
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Hello,
A new support ticket has been moved to your category. Ticket details:
Ticket subject: %%SUBJECT%%
Tracking ID: %%TRACK_ID%%
You can manage this ticket here:
%%TRACK_URL%%
Regards,
%%SITE_TITLE%%
%%SITE_URL%%

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hesk/language/en/emails/forgot_ticket_id.txt Normal file
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Dear %%NAME%%,
This email contains a list of support tickets submitted with your email address. Number of support tickets found: %%NUM%%
%%LIST_TICKETS%%
Sincerely,
%%SITE_TITLE%%
%%SITE_URL%%

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hesk/language/en/emails/index.htm Normal file
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<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<HTML><HEAD>
<TITLE>403 Forbidden</TITLE>
</HEAD><BODY>
<H1>Forbidden</H1>
You don't have permission to access this folder.<P>
<hr />
</BODY></HTML>

17
hesk/language/en/emails/new_note.txt Normal file
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Hello,
A new note has been added to ticket "%%SUBJECT%%" that is currently assigned to you.
Note by %%NAME%%:
%%MESSAGE%%
You can manage this ticket here:
%%TRACK_URL%%
Regards,
%%SITE_TITLE%%
%%SITE_URL%%

14
hesk/language/en/emails/new_pm.txt Normal file
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Hello,
You have received a new private message from %%NAME%% with the following subject:
%%SUBJECT%%
You can view your new message by clicking on the following link:
%%TRACK_URL%%
Sincerely,
%%SITE_TITLE%%
%%SITE_URL%%

11
hesk/language/en/emails/new_reply_by_customer.txt Normal file
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Hello,
A customer has just replied to ticket "%%SUBJECT%%".
You can read the reply message and manage this ticket here:
%%TRACK_URL%%
Regards,
%%SITE_TITLE%%
%%SITE_URL%%

13
hesk/language/en/emails/new_reply_by_staff.txt Normal file
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Dear %%NAME%%,
We have just replied to your ticket "%%SUBJECT%%".
To read the message, submit a reply and view details, please visit:
%%TRACK_URL%%
If the above link is not clickable, try copying and pasting it into the address bar of your web browser.
Sincerely,
%%SITE_TITLE%%
%%SITE_URL%%

18
hesk/language/en/emails/new_ticket.txt Normal file
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Dear %%NAME%%,
Your support ticket "%%SUBJECT%%" has been submitted.
We reply to all tickets as soon as possible, within 24 to 48 hours. If we expect your ticket will take additional time, we will update you by sending you an email.
Ticket tracking ID: %%TRACK_ID%%
You can view the status of your ticket here:
%%TRACK_URL%%
You will receive an email notification when our staff replies to your ticket.
Sincerely,
%%SITE_TITLE%%
%%SITE_URL%%

15
hesk/language/en/emails/new_ticket_staff.txt Normal file
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Hello,
A new support ticket has been submitted. Ticket details:
Ticket subject: %%SUBJECT%%
Tracking ID: %%TRACK_ID%%
You can manage this ticket here:
%%TRACK_URL%%
Regards,
%%SITE_TITLE%%
%%SITE_URL%%

12
hesk/language/en/emails/reset_password.txt Normal file
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Hi %%NAME%%,
We were told that you forgot your help desk password. It happens to everyone!
To reset your password visit the link below (expires in 2 hours):
%%PASSWORD_RESET%%
Thanks,
%%SITE_TITLE%%
%%SITE_URL%%

15
hesk/language/en/emails/ticket_assigned_to_you.txt Normal file
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Hello,
A new support ticket has been assigned to you. Ticket details:
Ticket subject: %%SUBJECT%%
Tracking ID: %%TRACK_ID%%
You can manage this ticket here:
%%TRACK_URL%%
Regards,
%%SITE_TITLE%%
%%SITE_URL%%

13
hesk/language/en/emails/ticket_closed.txt Normal file
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Dear %%NAME%%,
Your support ticket "%%SUBJECT%%" has been updated to a Closed/Resolved status.
You can view the status of your ticket here:
%%TRACK_URL%%
If the above link is not clickable, try copying and pasting it into the address bar of your web browser.
Sincerely,
%%SITE_TITLE%%
%%SITE_URL%%