Initial commit

Signed-off-by: Luke Tainton <luke@tainton.uk>

hesk/inc/ticket_list.inc.php

@@ -0,0 +1,772 @@
+<?php
+/**
+ *
+ * This file is part of HESK - PHP Help Desk Software.
+ *
+ * (c) Copyright Klemen Stirn. All rights reserved.
+ * https://www.hesk.com
+ *
+ * For the full copyright and license agreement information visit
+ * https://www.hesk.com/eula.php
+ *
+ */
+
+/* Check if this is a valid include */
+if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
+
+// List of staff and check their permissions
+$admins = array();
+$can_assign_to = array();
+$res2 = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `name` ASC");
+while ($row = hesk_dbFetchAssoc($res2))
+{
+    $admins[$row['id']] = $row['name'];
+
+    if ($row['isadmin'] || strpos($row['heskprivileges'], 'can_view_tickets') !== false)
+    {
+        $can_assign_to[$row['id']] = $row['name'];
+    }
+}
+
+/* List of categories */
+if ( ! isset($hesk_settings['categories']))
+{
+    $hesk_settings['categories'] = array();
+    $res2 = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
+    while ($row=hesk_dbFetchAssoc($res2))
+    {
+        $hesk_settings['categories'][$row['id']] = $row['name'];
+    }
+}
+
+/* Current MySQL time */
+$mysql_time = hesk_dbTime();
+
+/* Get number of tickets and page number */
+$result = hesk_dbQuery($sql_count);
+$total  = hesk_dbResult($result);
+
+// $header_text should come from the page including this (i.e. admin_main.php, show_tickets.php)
+echo str_replace('%%HESK_TICKET_COUNT%%', $total, $header_text);
+
+if ($total > 0)
+{
+
+	/* This query string will be used to browse pages */
+	if ($href == 'show_tickets.php')
+	{
+		#$query  = 'status='.$status;
+
+        $query = '';
+        $query .= 's' . implode('=1&amp;s',array_keys($status)) . '=1';
+        $query .= '&amp;p' . implode('=1&amp;p',array_keys($priority)) . '=1';
+
+		$query .= '&amp;category='.$category;
+		$query .= '&amp;sort='.$sort;
+		$query .= '&amp;asc='.$asc;
+		$query .= '&amp;limit='.$maxresults;
+		$query .= '&amp;archive='.$archive[1];
+		$query .= '&amp;s_my='.$s_my[1];
+		$query .= '&amp;s_ot='.$s_ot[1];
+		$query .= '&amp;s_un='.$s_un[1];
+
+		$query .= '&amp;cot='.$cot;
+		$query .= '&amp;g='.$group;
+
+		$query .= '&amp;page=';
+	}
+	else
+	{
+		$query  = 'q='.$q;
+	    $query .= '&amp;what='.$what;
+		$query .= '&amp;category='.$category;
+        $query .= '&amp;owner='.$owner_input;
+		$query .= '&amp;dt='.urlencode($date_input);
+		$query .= '&amp;sort='.$sort;
+		$query .= '&amp;asc='.$asc;
+		$query .= '&amp;limit='.$maxresults;
+		$query .= '&amp;archive='.$archive[2];
+		$query .= '&amp;s_my='.$s_my[2];
+		$query .= '&amp;s_ot='.$s_ot[2];
+		$query .= '&amp;s_un='.$s_un[2];
+		$query .= '&amp;page=';
+	}
+	$query_for_pagination = $query;
+
+	$pages = ceil($total/$maxresults) or $pages = 1;
+	if ($page > $pages)
+	{
+		$page = $pages;
+	}
+	$limit_down = ($page * $maxresults) - $maxresults;
+
+	$prev_page = ($page - 1 <= 0) ? 0 : $page - 1;
+	$next_page = ($page + 1 > $pages) ? 0 : $page + 1;
+
+	/* We have the full SQL query now, get tickets */
+	$sql .= " LIMIT ".hesk_dbEscape($limit_down)." , ".hesk_dbEscape($maxresults)." ";
+	$result = hesk_dbQuery($sql);
+
+    /* Uncomment for debugging */
+    # echo "SQL: $sql\n<br>";
+
+	/* This query string will be used to order and reverse display */
+	if ($href == 'show_tickets.php')
+	{
+		#$query  = 'status='.$status;
+
+        $query = '';
+        $query .= 's' . implode('=1&amp;s',array_keys($status)) . '=1';
+        $query .= '&amp;p' . implode('=1&amp;p',array_keys($priority)) . '=1';
+
+		$query .= '&amp;category='.$category;
+		#$query .= '&amp;asc='.(isset($is_default) ? 1 : $asc_rev);
+		$query .= '&amp;limit='.$maxresults;
+		$query .= '&amp;archive='.$archive[1];
+		$query .= '&amp;s_my='.$s_my[1];
+		$query .= '&amp;s_ot='.$s_ot[1];
+		$query .= '&amp;s_un='.$s_un[1];
+		$query .= '&amp;page=1';
+		#$query .= '&amp;sort=';
+
+		$query .= '&amp;cot='.$cot;
+		$query .= '&amp;g='.$group;
+
+	}
+	else
+	{
+		$query  = 'q='.$q;
+	    $query .= '&amp;what='.$what;
+		$query .= '&amp;category='.$category;
+        $query .= '&amp;owner='.$owner_input;
+		$query .= '&amp;dt='.urlencode($date_input);
+		#$query .= '&amp;asc='.$asc;
+		$query .= '&amp;limit='.$maxresults;
+		$query .= '&amp;archive='.$archive[2];
+		$query .= '&amp;s_my='.$s_my[2];
+		$query .= '&amp;s_ot='.$s_ot[2];
+		$query .= '&amp;s_un='.$s_un[2];
+		$query .= '&amp;page=1';
+		#$query .= '&amp;sort=';
+	}
+
+    $query .= '&amp;asc=';
+
+	/* Print the table with tickets */
+	$random=rand(10000,99999);
+
+	$modal_id = hesk_generate_delete_modal($hesklang['confirm'],
+        $hesklang['confirm_execute'],
+    "javascript:document.getElementById('delete-tickets-form').submit()",
+        $hesklang['confirm']);
+	?>
+
+	<form name="form1" id="delete-tickets-form" action="delete_tickets.php" method="post">
+
+    <?php
+    if (empty($group))
+    {
+		hesk_print_list_head();
+    }
+
+	$checkall = '
+    <div class="checkbox-custom">
+        <input type="checkbox" id="ticket_checkall" onclick="hesk_changeAll()">
+        <label for="ticket_checkall">&nbsp;</label>
+    </div>';
+
+    $group_tmp = '';
+	$is_table = 0;
+	$space = 0;
+
+	while ($ticket=hesk_dbFetchAssoc($result))
+	{
+		// Are we grouping tickets?
+		if ($group)
+        {
+			require(HESK_PATH . 'inc/print_group.inc.php');
+        }
+
+		// Set owner (needed for row title)
+		$owner = '';
+        $first_line = '(' . $hesklang['unas'] . ')'." \n\n";
+		if ($ticket['owner'] == $_SESSION['id'])
+		{
+			$owner = '<svg class="icon icon-assign" style="margin-right: 3px">
+                    <use xlink:href="'. HESK_PATH . 'img/sprite.svg#icon-assign"></use>
+                </svg>';
+            $first_line = $hesklang['tasy2'] . " \n\n";
+		}
+		elseif ($ticket['owner'])
+		{
+        	if (!isset($admins[$ticket['owner']]))
+            {
+            	$admins[$ticket['owner']] = $hesklang['e_udel'];
+            }
+			$owner = '<svg class="icon icon-assign-plus" style="margin-right: 3px">
+                    <use xlink:href="'. HESK_PATH . 'img/sprite.svg#icon-assign-plus"></use>
+                </svg>';
+            $first_line = $hesklang['taso3'] . ' ' . $admins[$ticket['owner']] . " \n\n";
+		}
+
+		// Prepare ticket priority
+		switch ($ticket['priority'])
+		{
+			case 0:
+				$ticket['priority'] = 'critical';
+				break;
+			case 1:
+                $ticket['priority'] = 'high';
+				break;
+			case 2:
+				$ticket['priority'] = 'medium';
+				break;
+			default:
+				$ticket['priority'] = 'low';
+		}		
+
+		// Set message (needed for row title)
+		$ticket['message'] = $first_line . hesk_mb_substr(strip_tags($ticket['message']),0,200).'...';
+
+		// Start ticket row
+		echo '
+		<tr title="'.$ticket['message'].'"'.($ticket['owner'] ? '' : ' class="new"').'>
+		<td class="table__first_th sindu_handle">
+            <div class="checkbox-custom">
+                <input type="checkbox" id="ticket_check_'.$ticket['id'].'" name="id[]" value="'.$ticket['id'].'">
+                <label for="ticket_check_'.$ticket['id'].'">&nbsp;</label>
+            </div>
+        </td>
+		';
+
+		// Print sequential ID and link it to the ticket page
+		if ( hesk_show_column('id') )
+		{
+			echo '<td><a href="admin_ticket.php?track='.$ticket['trackid'].'&amp;Refresh='.$random.'">'.$ticket['id'].'</a></td>';
+		}
+
+		// Print tracking ID and link it to the ticket page
+		if ( hesk_show_column('trackid') )
+		{
+			echo '<td class="trackid">
+                <div class="table__td-id">
+                    <a class="link" href="admin_ticket.php?track='.$ticket['trackid'].'&amp;Refresh='.$random.'">'.$ticket['trackid'].'</a>
+                </div>
+            </td>';
+		}
+
+		// Print date submitted
+		if ( hesk_show_column('dt') )
+		{
+			switch ($hesk_settings['submittedformat'])
+			{
+	        	case 1:
+					$ticket['dt'] = hesk_formatDate($ticket['dt']);
+					break;
+				case 2:
+					$ticket['dt'] = hesk_time_lastchange($ticket['dt']);
+					break;
+				default:
+					$ticket['dt'] = hesk_time_since( strtotime($ticket['dt']) );
+			}
+			echo '<td>'.$ticket['dt'].'</td>';
+		}
+
+		// Print last modified
+		if ( hesk_show_column('lastchange') )
+		{
+			switch ($hesk_settings['updatedformat'])
+			{
+	        	case 1:
+					$ticket['lastchange'] = hesk_formatDate($ticket['lastchange']);
+					break;
+				case 2:
+					$ticket['lastchange'] = hesk_time_lastchange($ticket['lastchange']);
+					break;
+				default:
+					$ticket['lastchange'] = hesk_time_since( strtotime($ticket['lastchange']) );
+			}
+			echo '<td>'.$ticket['lastchange'].'</td>';
+		}
+
+		// Print ticket category
+		if ( hesk_show_column('category') )
+		{
+			$ticket['category'] = isset($hesk_settings['categories'][$ticket['category']]) ? $hesk_settings['categories'][$ticket['category']] : $hesklang['catd'];
+			echo '<td>'.$ticket['category'].'</td>';
+		}
+
+		// Print customer name
+		if ( hesk_show_column('name') )
+		{
+			echo '<td>'.$ticket['name'].'</td>';
+		}
+
+		// Print customer email
+		if ( hesk_show_column('email') )
+		{
+			echo '<td><a href="mailto:'.$ticket['email'].'">'.$hesklang['clickemail'].'</a></td>';
+		}
+
+		// Print subject and link to the ticket page
+		if ( hesk_show_column('subject') )
+		{
+			echo '<td class="subject">'.($ticket['archive'] ? '<svg class="icon icon-tag" style="margin-right: 3px">
+                        <use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-tag"></use>
+                    </svg>' : '').$owner.'<a class="link" href="admin_ticket.php?track='.$ticket['trackid'].'&amp;Refresh='.$random.'">'.$ticket['subject'].'</a></td>';
+		}
+
+		// Print ticket status
+		if ( hesk_show_column('status') )
+		{
+            echo '<td>' . hesk_get_admin_ticket_status($ticket['status']) . '&nbsp;</td>';
+		}
+
+		// Print ticket owner
+		if ( hesk_show_column('owner') )
+		{
+			if ($ticket['owner'])
+			{
+				$ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : $hesklang['unas'];
+			}
+			else
+			{
+				$ticket['owner'] = $hesklang['unas'];
+			}
+			echo '<td>'.$ticket['owner'].'</td>';
+		}
+
+		// Print number of all replies
+		if ( hesk_show_column('replies') )
+		{
+			echo '<td>'.$ticket['replies'].'</td>';
+		}
+
+		// Print number of staff replies
+		if ( hesk_show_column('staffreplies') )
+		{
+			echo '<td>'.$ticket['staffreplies'].'</td>';
+		}
+
+		// Print last replier
+		if ( hesk_show_column('lastreplier') )
+		{
+			if ($ticket['lastreplier'])
+			{
+				$ticket['repliername'] = isset($admins[$ticket['replierid']]) ? $admins[$ticket['replierid']] : $hesklang['staff'];
+			}
+			else
+            {
+				$ticket['repliername'] = $ticket['name'];
+			}
+			echo '<td>'.$ticket['repliername'].'</td>';
+		}
+
+		// Print time worked
+		if ( hesk_show_column('time_worked') )
+		{
+			echo '<td>'.$ticket['time_worked'].'</td>';
+		}
+
+		// Print custom fields
+		foreach ($hesk_settings['custom_fields'] as $key => $value)
+		{
+			if ($value['use'] && hesk_show_column($key) )
+            {
+				echo '<td>'.($value['type'] == 'date' ? hesk_custom_date_display_format($ticket[$key], $value['value']['date_format']) : $ticket[$key]).'</td>';
+            }
+		}
+
+		// End ticket row
+		echo '
+		<td>
+		    <div class="dropdown priority" data-value="' . $ticket['priority'] . '" style="cursor: default">
+                <div class="label" style="cursor: default">
+                    <span>' . $hesklang[$ticket['priority']] . '</span>
+                </div>
+            </div>
+		</td>
+		</tr>
+		';
+
+	} // End while
+	?>
+    </tbody>
+	</table>
+	</div>
+    <div class="pagination-wrap">
+        <div class="pagination">
+            <?php
+            if ($pages > 1) {
+                /* List pages */
+                if ($pages > 7) {
+                    if ($page > 2) {
+                        echo '
+                        <a href="'.$href.'?'.$query_for_pagination.'1" class="btn pagination__nav-btn">
+                            <svg class="icon icon-chevron-left">
+                              <use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-left"></use>
+                            </svg>
+                            <svg class="icon icon-chevron-left">
+                              <use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-left"></use>
+                            </svg>
+                            '.$hesklang['pager_first'].'
+                        </a>';
+                    }
+
+                    if ($prev_page)
+                    {
+                        echo '
+                        <a href="'.$href.'?'.$query_for_pagination.$prev_page.'" class="btn pagination__nav-btn">
+                            <svg class="icon icon-chevron-left">
+                              <use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-left"></use>
+                            </svg>
+                            '.$hesklang['pager_previous'].'
+                        </a>';
+                    }
+                }
+
+                echo '<ul class="pagination__list">';
+                for ($i=1; $i<=$pages; $i++)
+                {
+                    if ($i <= ($page+5) && $i >= ($page-5))
+                    {
+                        if ($i == $page)
+                        {
+                            echo '
+                            <li class="pagination__item is-current">
+                              <a href="javascript:" class="pagination__link">'.$i.'</a>
+                            </li>';
+                        }
+                        else
+                        {
+                            echo '
+                            <li class="pagination__item ">
+                              <a href="'.$href.'?'.$query_for_pagination.$i.'" class="pagination__link">'.$i.'</a>
+                            </li>';
+                        }
+                    }
+                }
+                echo '</ul>';
+
+                if ($pages > 7)
+                {
+                    if ($next_page)
+                    {
+                        echo '
+                        <a href="'.$href.'?'.$query_for_pagination.$next_page.'" class="btn pagination__nav-btn">
+                            '.$hesklang['pager_next'].'
+                            <svg class="icon icon-chevron-right">
+                              <use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-right"></use>
+                            </svg>
+                        </a>';
+                    }
+
+                    if ($page < ($pages - 1))
+                    {
+                        echo '
+                        <a href="'.$href.'?'.$query_for_pagination.$pages.'" class="btn pagination__nav-btn">
+                            '.$hesklang['pager_last'].'
+                            <svg class="icon icon-chevron-right">
+                              <use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-right"></use>
+                            </svg>
+                            <svg class="icon icon-chevron-right">
+                              <use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-right"></use>
+                            </svg>
+                        </a>';
+                    }
+                }
+            } // end PAGES > 1
+            ?>
+        </div>
+        <p class="pagination__amount"><?php echo sprintf($hesklang['tickets_on_pages'],$total,$pages); ?></p>
+    </div>
+
+    <section class="tickets__legend">
+        <div>
+            <?php
+            if (hesk_checkPermission('can_add_archive',0))
+            {
+                ?>
+                <div>
+                    <svg class="icon icon-tag">
+                        <use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-tag"></use>
+                    </svg>
+                    <?php echo $hesklang['archived2']; ?>
+                </div>
+                <?php
+            }
+            ?>
+            <div>
+                <svg class="icon icon-assign">
+                    <use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-assign"></use>
+                </svg> <?php echo $hesklang['tasy2']; ?>
+            </div>
+            <?php
+            if (hesk_checkPermission('can_view_ass_others',0) || hesk_checkPermission('can_view_ass_by',0))
+            {
+                ?>
+                <div>
+                    <svg class="icon icon-assign-plus">
+                        <use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-assign-plus"></use>
+                    </svg> <?php echo $hesklang['taso2']; ?>
+                </div>
+                <?php
+            }
+            ?>
+        </div>
+        <div class="bulk-actions">
+            <?php echo $hesklang['with_selected']; ?>
+            <div style="display: inline-block; vertical-align: bottom">
+                <select name="a">
+                    <option value="low" selected="selected"><?php echo $hesklang['set_pri_to'].' '.$hesklang['low']; ?></option>
+                    <option value="medium"><?php echo $hesklang['set_pri_to'].' '.$hesklang['medium']; ?></option>
+                    <option value="high"><?php echo $hesklang['set_pri_to'].' '.$hesklang['high']; ?></option>
+                    <option value="critical"><?php echo $hesklang['set_pri_to'].' '.$hesklang['critical']; ?></option>
+                    <?php
+                    if ( hesk_checkPermission('can_resolve', 0) )
+                    {
+                        ?>
+                        <option value="close"><?php echo $hesklang['close_selected']; ?></option>
+                        <?php
+                    }
+
+                    if ( hesk_checkPermission('can_add_archive', 0) )
+                    {
+                        ?>
+                        <option value="tag"><?php echo $hesklang['add_archive_quick']; ?></option>
+                        <option value="untag"><?php echo $hesklang['remove_archive_quick']; ?></option>
+                        <?php
+                    }
+
+                    ?>
+                    <option value="print"><?php echo $hesklang['print_selected']; ?></option>
+                    <?php
+
+                    if ( ! defined('HESK_DEMO') )
+                    {
+
+                        if ( hesk_checkPermission('can_merge_tickets', 0) )
+                        {
+                            ?>
+                            <option value="merge"><?php echo $hesklang['mer_selected']; ?></option>
+                            <?php
+                        }
+                        if ( hesk_checkPermission('can_export', 0) )
+                        {
+                            ?>
+                            <option value="export"><?php echo $hesklang['export_selected']; ?></option>
+                            <?php
+                        }
+                        if ( hesk_checkPermission('can_privacy', 0) )
+                        {
+                            ?>
+                            <option value="anonymize"><?php echo $hesklang['anon_selected']; ?></option>
+                            <?php
+                        }
+                        if ( hesk_checkPermission('can_del_tickets', 0) )
+                        {
+                            ?>
+                            <option value="delete"><?php echo $hesklang['del_selected']; ?></option>
+                            <?php
+                        }
+
+                    } // End demo
+                    ?>
+                </select>
+            </div>
+            <input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
+            <button onclick="document.getElementById('action-type').value = 'bulk'" type="button" class="btn btn-full" ripple="ripple" data-modal="[data-modal-id='<?php echo $modal_id; ?>']">
+                <?php echo $hesklang['execute']; ?>
+            </button>
+
+            <?php
+            if (hesk_checkPermission('can_assign_others',0))
+            {
+                ?>
+                <br>
+
+                <?php echo $hesklang['assign_selected']; ?>
+                <div style="display: inline-block; vertical-align: bottom">
+                    <select name="owner">
+                        <option value="" selected="selected"><?php echo $hesklang['select']; ?></option>
+                        <option value="-1"> &gt; <?php echo $hesklang['unas']; ?> &lt; </option>
+                        <?php
+                        foreach ($can_assign_to as $k=>$v)
+                        {
+                            echo '<option value="'.$k.'">'.$v.'</option>';
+                        }
+                        ?>
+                    </select>
+                </div>
+                <button type="button" name="assign" class="btn btn-full" data-modal="[data-modal-id='<?php echo $modal_id; ?>']"
+                    onclick="document.getElementById('action-type').value = 'assi'">
+                    <?php echo $hesklang['assi']; ?>
+                </button>
+                <?php
+            }
+            ?>
+        </div>
+    </section>
+    <input id="action-type" name="action-type" type="hidden" value="-1">
+	</form>
+	<?php
+
+} // END ticket list if total > 0
+else
+{
+    if (isset($is_search) || $href == 'find_tickets.php')
+    {
+        hesk_show_notice($hesklang['no_tickets_crit']);
+    }
+    else
+    {
+        echo '<p>&nbsp;<br />&nbsp;<b><i>'.$hesklang['no_tickets_open'].'</i></b><br />&nbsp;</p>';
+    }
+}
+
+
+function hesk_print_list_head()
+{
+	global $hesk_settings, $href, $query, $sort_possible, $hesklang;
+	?>
+    <div class="table-wrap">
+	<table class="table sindu-table ticket-list sindu_origin_table" id="default-table">
+    <thead>
+    <tr>
+        <th class="table__first_th sindu_handle">
+            <div class="checkbox-custom">
+                <input type="checkbox" id="ticket_checkall" name="checkall" value="2" onclick="hesk_changeAll(this)">
+                <label for="ticket_checkall">&nbsp;</label>
+            </div>
+        </th>
+        <?php
+        $sort = hesk_GET('sort', 'status');
+        $sort_direction = '';
+        if (isset($_GET['asc'])) {
+            $sort_direction = intval($_GET['asc']) == 0 ? 'desc' : 'asc';
+        }
+        foreach ($hesk_settings['ticket_list'] as $field)
+        {
+            echo '<th class="sindu-handle '.($sort == $field ? $sort_direction : '').' '.($field == 'trackid' ? 'trackid' : '').'">
+                <a href="' . $href . '?' . $query . $sort_possible[$field] . '&amp;sort=' . $field . '">
+                    <div class="sort">
+                        <span>' . $hesk_settings['possible_ticket_list'][$field] . '</span>
+                        <i class="handle"></i>
+                    </div>
+                </a>
+            </th>';
+        }
+        ?>
+        <th class="sindu-handle <?php echo $sort == 'priority' ? $sort_direction : ''; ?>">
+            <a href="<?php echo $href . '?' . $query . $sort_possible['priority'] . '&amp;sort='; ?>priority">
+                <div class="sort">
+                    <span><?php echo $hesklang['priority']; ?></span>
+                    <i class="handle"></i>
+                </div>
+            </a>
+        </th>
+    </tr>
+    </thead>
+    <tbody>
+	<?php
+} // END hesk_print_list_head()
+
+
+function hesk_time_since($original)
+{
+	global $hesk_settings, $hesklang, $mysql_time;
+
+    /* array of time period chunks */
+    $chunks = array(
+        array(60 * 60 * 24 * 365 , $hesklang['abbr']['year']),
+        array(60 * 60 * 24 * 30 , $hesklang['abbr']['month']),
+        array(60 * 60 * 24 * 7, $hesklang['abbr']['week']),
+        array(60 * 60 * 24 , $hesklang['abbr']['day']),
+        array(60 * 60 , $hesklang['abbr']['hour']),
+        array(60 , $hesklang['abbr']['minute']),
+        array(1 , $hesklang['abbr']['second']),
+    );
+
+	/* Invalid time */
+    if ($mysql_time < $original)
+    {
+    	// DEBUG return "T: $mysql_time (".date('Y-m-d H:i:s',$mysql_time).")<br>O: $original (".date('Y-m-d H:i:s',$original).")";
+        return "0".$hesklang['abbr']['second'];
+    }
+
+    $since = $mysql_time - $original;
+
+    // $j saves performing the count function each time around the loop
+    for ($i = 0, $j = count($chunks); $i < $j; $i++) {
+
+        $seconds = $chunks[$i][0];
+        $name = $chunks[$i][1];
+
+        // finding the biggest chunk (if the chunk fits, break)
+        if (($count = floor($since / $seconds)) != 0) {
+            // DEBUG print "<!-- It's $name -->\n";
+            break;
+        }
+    }
+
+    $print = "$count{$name}";
+
+    if ($i + 1 < $j) {
+        // now getting the second item
+        $seconds2 = $chunks[$i + 1][0];
+        $name2 = $chunks[$i + 1][1];
+
+        // add second item if it's greater than 0
+        if (($count2 = floor(($since - ($seconds * $count)) / $seconds2)) != 0) {
+            $print .= "$count2{$name2}";
+        }
+    }
+    return $print;
+} // END hesk_time_since()
+
+
+function hesk_time_lastchange($original)
+{
+	global $hesk_settings, $hesklang;
+
+	// Save time format setting so we can restore it later
+	$copy = $hesk_settings['timeformat'];
+
+	// We need this time format for this function
+	$hesk_settings['timeformat'] = 'Y-m-d H:i:s';
+
+	// Get HESK time-adjusted start of today if not already
+	if ( ! defined('HESK_TIME_TODAY') )
+	{
+		// Adjust for HESK time and define constants for alter use
+		define('HESK_TIME_TODAY',		date('Y-m-d 00:00:00', hesk_date(NULL, false, false, false) ) );
+		define('HESK_TIME_YESTERDAY',	date('Y-m-d 00:00:00', strtotime(HESK_TIME_TODAY)-86400) ) ;
+	}
+
+	// Adjust HESK time difference and get day name
+	$ticket_time = hesk_date($original, true);
+
+	if ($ticket_time >= HESK_TIME_TODAY)
+	{
+		// For today show HH:MM
+		$day = substr($ticket_time, 11, 5);
+	}
+	elseif ($ticket_time >= HESK_TIME_YESTERDAY)
+	{
+		// For yesterday show word "Yesterday"
+		$day = $hesklang['r2'];
+	}
+	else
+	{
+		// For other days show DD MMM YY
+		list($y, $m, $d) = explode('-', substr($ticket_time, 0, 10) );
+		$day = '<span style="white-space: nowrap;">' . $d . ' ' . $hesklang['ms'.$m] . ' ' . substr($y, 2) . '</span>';
+	}
+
+	// Restore original time format setting
+	$hesk_settings['timeformat'] = $copy;
+
+	// Return value to display
+	return $day;
+
+} // END hesk_time_lastchange()