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Signed-off-by: Luke Tainton <luke@tainton.uk>
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Luke Tainton
2020-02-26 12:23:50 +00:00
commit 39782c53ef
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hesk/inc/statuses.inc.php Normal file
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<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
// Load available statuses
hesk_load_statuses();
/*** FUNCTIONS ***/
function hesk_load_statuses($use_cache=1)
{
global $hesk_settings, $hesklang;
// Do we have a cached version available
$cache_dir = dirname(dirname(__FILE__)).'/'.$hesk_settings['cache_dir'].'/';
$cache_file = $cache_dir . 'status_' . sha1($hesk_settings['language']).'.cache.php';
if ($use_cache && file_exists($cache_file))
{
require($cache_file);
return true;
}
// Define statuses array
$hesk_settings['statuses'] = array();
// HESK default statuses:
//
// 0 = NEW
$hesk_settings['statuses'][0] = array(
'name' => $hesklang['open'],
'class' => 'open',
);
// 1 = CUSTOMER REPLIED
$hesk_settings['statuses'][1] = array(
'name' => $hesklang['wait_reply'],
'class' => 'waitingreply',
);
// 2 = STAFF REPLIED
$hesk_settings['statuses'][2] = array(
'name' => $hesklang['replied'],
'class' => 'replied',
);
// 3 = RESOLVED
$hesk_settings['statuses'][3] = array(
'name' => $hesklang['closed'],
'class' => 'resolved',
);
// 4 = IN PROGRESS
$hesk_settings['statuses'][4] = array(
'name' => $hesklang['in_progress'],
'class' => 'inprogress',
);
// 5 = ON HOLD
$hesk_settings['statuses'][5] = array(
'name' => $hesklang['on_hold'],
'class' => 'onhold',
);
// Make sure we have database connection
hesk_load_database_functions();
hesk_dbConnect();
$res = hesk_dbQuery("SELECT `id`, `name`, `color`, `can_customers_change` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."custom_statuses` ORDER BY `id` ASC");
while ($row = hesk_dbFetchAssoc($res))
{
// Let's set status name for current language (or the first one we find)
$names = json_decode($row['name'], true);
$row['name'] = (isset($names[$hesk_settings['language']])) ? $names[$hesk_settings['language']] : reset($names);
// Add to statuses array
$hesk_settings['statuses'][$row['id']] = array(
'name' => $row['name'],
'color' => '#'.$row['color'],
'can_customers_change' => $row['can_customers_change'],
);
}
// Try to cache results
if ($use_cache && (is_dir($cache_dir) || ( @mkdir($cache_dir, 0777) && is_writable($cache_dir) ) ) )
{
// Is there an index.htm file?
if ( ! file_exists($cache_dir.'index.htm'))
{
@file_put_contents($cache_dir.'index.htm', '');
}
// Write data
@file_put_contents($cache_file, '<?php if (!defined(\'IN_SCRIPT\')) {die();} $hesk_settings[\'statuses\']=' . var_export($hesk_settings['statuses'], true) . ';' );
}
return true;
} // END hesk_load_statuses()
function hesk_get_status_select($ignore_status = '', $can_resolve = true, $select_status = '')
{
global $hesk_settings;
$options = '';
$last = '';
foreach ($hesk_settings['statuses'] as $k => $v)
{
if ($k == $ignore_status)
{
continue;
}
elseif ($k == 3)
{
if ($can_resolve)
{
$last = '<option value="'.$k.'" '.($k == $select_status ? 'selected' : '').'>'.$v['name'].'</option>';
}
}
else
{
$options .= '<option value="'.$k.'" '.($k == $select_status ? 'selected' : '').'>'.$v['name'].'</option>';
}
}
return $options . $last;
} // END hesk_get_status_select()
function hesk_get_status_checkboxes($selected = array())
{
global $hesk_settings;
$i = 0;
echo '<div class="checkbox-group list">';
$has_row = false;
foreach ($hesk_settings['statuses'] as $k => $v) {
if ($i % 3 === 0) {
echo '<div class="row">';
$has_row = true;
}
echo '
<div class="checkbox-custom">
<input type="checkbox" id="s'.$k.'" name="s'.$k.'" value="1" '.(isset($selected[$k]) ? 'checked' : '').'>
<label for="s'.$k.'">'.hesk_get_admin_ticket_status($k).'</label>
</div>';
if ($i % 3 === 2) {
echo '</div>';
$has_row = false;
}
$i++;
}
if ($has_row) echo '</div>';
echo '</div>';
} // END hesk_get_status_select()
function hesk_get_status_name($status)
{
global $hesk_settings, $hesklang;
return isset($hesk_settings['statuses'][$status]['name']) ? $hesk_settings['statuses'][$status]['name'] : $hesklang['unknown'];
} // END hesk_get_status_name()
function hesk_get_admin_ticket_status($status, $append = '')
{
return hesk_get_ticket_status($status, $append, 0);
} // END hesk_get_admin_ticket_status()
function hesk_get_ticket_status($status, $append = '', $check_change = 1)
{
global $hesk_settings, $hesklang;
// Is this a valid status?
if ( ! isset($hesk_settings['statuses'][$status]['name']))
{
return $hesklang['unknown'];
}
// In the customer side check if this status can be changed
if ($check_change && ! hesk_can_customer_change_status($status))
{
if (isset($hesk_settings['statuses'][$status]['color']))
{
return '<span style="color:'.$hesk_settings['statuses'][$status]['color'].'">'.$hesk_settings['statuses'][$status]['name'].'</font>';
}
return $hesk_settings['statuses'][$status]['name'];
}
// Is this a default status? Use style class to add color
if (isset($hesk_settings['statuses'][$status]['class']))
{
return '<span class="'.$hesk_settings['statuses'][$status]['class'].'">'.$hesk_settings['statuses'][$status]['name'].'</font>' . $append;
}
// Does this status have a color code?
if (isset($hesk_settings['statuses'][$status]['color']))
{
return '<span style="color:'.$hesk_settings['statuses'][$status]['color'].'">'.$hesk_settings['statuses'][$status]['name'].'</font>' . $append;
}
// Just return the name if nothing matches
return $hesk_settings['statuses'][$status]['name'] . $append;
} // END hesk_get_ticket_status()
function hesk_can_customer_change_status($status)
{
global $hesk_settings;
return ( ! isset($hesk_settings['statuses'][$status]['can_customers_change']) || $hesk_settings['statuses'][$status]['can_customers_change'] == '1') ? true : false;
} // END hesk_get_ticket_status()