Initial commit

Signed-off-by: Luke Tainton <luke@tainton.uk>
2020-02-26 12:23:50 +00:00
commit 39782c53ef
500 changed files with 141257 additions and 0 deletions
--- a/hesk/inc/print_tickets.inc.php
+++ b/hesk/inc/print_tickets.inc.php
@@ -0,0 +1,175 @@
+<?php
+/**
+ *
+ * This file is part of HESK - PHP Help Desk Software.
+ *
+ * (c) Copyright Klemen Stirn. All rights reserved.
+ * https://www.hesk.com
+ *
+ * For the full copyright and license agreement information visit
+ * https://www.hesk.com/eula.php
+ *
+ */
+
+/* Check if this is a valid include */
+if (!defined('IN_SCRIPT')) {die('Invalid attempt');} 
+
+// Load custom fields
+require_once(HESK_PATH . 'inc/custom_fields.inc.php');
+
+// Load statuses
+require_once(HESK_PATH . 'inc/statuses.inc.php');
+
+// This SQL code will be used to retrieve results
+$sql_final = "SELECT
+`id`,
+`trackid`,
+`name`,
+`email`,
+`category`,
+`priority`,
+`subject`,
+LEFT(`message`, 400) AS `message`,
+`dt`,
+`lastchange`,
+`firstreply`,
+`closedat`,
+`status`,
+`openedby`,
+`firstreplyby`,
+`closedby`,
+`replies`,
+`staffreplies`,
+`owner`,
+`time_worked`,
+`lastreplier`,
+`replierid`,
+`archive`,
+`locked`
+";
+
+foreach ($hesk_settings['custom_fields'] as $k=>$v)
+{
+	if ($v['use'])
+	{
+		$sql_final .= ", `".$k."`";
+	}
+}
+
+$sql_final.= " FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
+
+// This code will be used to count number of results
+$sql_count = "SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
+
+// This is common SQL for both queries
+$sql = "";
+
+// Some default settings
+$archive = array(1=>0,2=>0);
+$s_my = array(1=>1,2=>1);
+$s_ot = array(1=>1,2=>1);
+$s_un = array(1=>1,2=>1);
+
+// --> TICKET CATEGORY
+$category = intval( hesk_GET('category', 0) );
+
+// Make sure user has access to this category
+if ($category && hesk_okCategory($category, 0) )
+{
+	$sql .= " `category`='{$category}' ";
+}
+// No category selected, show only allowed categories
+else
+{
+	$sql .= hesk_myCategories();
+}
+
+// Show only tagged tickets?
+if ( ! empty($_GET['archive']) )
+{
+	$archive[1]=1;
+	$sql .= " AND `archive`='1' ";
+}
+
+// Ticket owner preferences
+$fid = 1;
+require(HESK_PATH . 'inc/assignment_search.inc.php');
+
+// --> TICKET STATUS
+$status = $hesk_settings['statuses'];
+
+// Process statuses unless overridden with "s_all" variable
+if ( ! hesk_GET('s_all') )
+{
+	foreach ($status as $k => $v)
+	{
+		if (empty($_GET['s'.$k]))
+		{
+			unset($status[$k]);
+	    }
+	}
+}
+
+// How many statuses are we pulling out of the database?
+$tmp = count($status);
+
+// Do we need to search by status?
+if ( $tmp < count($hesk_settings['statuses']) )
+{
+	// If no statuses selected, show default (all except RESOLVED)
+	if ($tmp == 0)
+	{
+		$status = $hesk_settings['statuses'];
+		unset($status[3]);
+	}
+
+	// Add to the SQL
+	$sql .= " AND `status` IN ('" . implode("','", array_keys($status) ) . "') ";
+}
+
+// --> TICKET PRIORITY
+$possible_priority = array(
+0 => 'CRITICAL',
+1 => 'HIGH',
+2 => 'MEDIUM',
+3 => 'LOW',
+);
+
+$priority = $possible_priority;
+
+foreach ($priority as $k => $v)
+{
+	if (empty($_GET['p'.$k]))
+    {
+    	unset($priority[$k]);
+    }
+}
+
+// How many priorities are we pulling out of the database?
+$tmp = count($priority);
+
+// Create the SQL based on the number of priorities we need
+if ($tmp == 0 || $tmp == 4)
+{
+	// Nothing or all selected, no need to modify the SQL code
+    $priority = $possible_priority;
+}
+else
+{
+	// A custom selection of priorities
+	$sql .= " AND `priority` IN ('" . implode("','", array_keys($priority) ) . "') ";
+}
+
+// That's all the SQL we need for count
+$sql_count .= $sql;
+$sql = $sql_final . $sql;
+
+// Prepare variables used in search and forms
+require(HESK_PATH . 'inc/prepare_ticket_search.inc.php');
+
+// List tickets?
+if (!isset($_SESSION['hide']['ticket_list']))
+{
+	$href = 'show_tickets.php';
+	require(HESK_PATH . 'inc/ticket_list.inc.php');
+}