Luke Tainton
961
hesk/admin/new_ticket.php
Normal file
961
hesk/admin/new_ticket.php
Normal file
@@ -0,0 +1,961 @@
|
||||
<?php
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||||
/**
|
||||
*
|
||||
* This file is part of HESK - PHP Help Desk Software.
|
||||
*
|
||||
* (c) Copyright Klemen Stirn. All rights reserved.
|
||||
* https://www.hesk.com
|
||||
*
|
||||
* For the full copyright and license agreement information visit
|
||||
* https://www.hesk.com/eula.php
|
||||
*
|
||||
*/
|
||||
|
||||
define('IN_SCRIPT',1);
|
||||
define('HESK_PATH','../');
|
||||
|
||||
// Auto-focus first empty or error field
|
||||
define('AUTOFOCUS', true);
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||||
|
||||
/* Get all the required files and functions */
|
||||
require(HESK_PATH . 'hesk_settings.inc.php');
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||||
require(HESK_PATH . 'inc/common.inc.php');
|
||||
require(HESK_PATH . 'inc/admin_functions.inc.php');
|
||||
hesk_load_database_functions();
|
||||
|
||||
hesk_session_start();
|
||||
hesk_dbConnect();
|
||||
hesk_isLoggedIn();
|
||||
|
||||
// Load custom fields
|
||||
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
|
||||
|
||||
// Load calendar JS and CSS
|
||||
define('CALENDAR',1);
|
||||
|
||||
// Pre-populate fields
|
||||
// Customer name
|
||||
if (isset($_REQUEST['name'])) {
|
||||
$_SESSION['as_name'] = $_REQUEST['name'];
|
||||
}
|
||||
|
||||
// Customer email address
|
||||
if (isset($_REQUEST['email'])) {
|
||||
$_SESSION['as_email'] = $_REQUEST['email'];
|
||||
$_SESSION['as_email2'] = $_REQUEST['email'];
|
||||
}
|
||||
|
||||
// Category ID
|
||||
if (isset($_REQUEST['catid'])) {
|
||||
$_SESSION['as_category'] = intval($_REQUEST['catid']);
|
||||
}
|
||||
if (isset($_REQUEST['category'])) {
|
||||
$_SESSION['as_category'] = intval($_REQUEST['category']);
|
||||
}
|
||||
|
||||
// Priority
|
||||
if (isset($_REQUEST['priority'])) {
|
||||
$_SESSION['as_priority'] = intval($_REQUEST['priority']);
|
||||
}
|
||||
|
||||
// Subject
|
||||
if (isset($_REQUEST['subject'])) {
|
||||
$_SESSION['as_subject'] = $_REQUEST['subject'];
|
||||
}
|
||||
|
||||
// Message
|
||||
if (isset($_REQUEST['message'])) {
|
||||
$_SESSION['as_message'] = $_REQUEST['message'];
|
||||
}
|
||||
|
||||
// Custom fields
|
||||
foreach ($hesk_settings['custom_fields'] as $k=>$v) {
|
||||
if ($v['use'] && isset($_REQUEST[$k]) ) {
|
||||
$_SESSION['as_'.$k] = $_REQUEST[$k];
|
||||
}
|
||||
}
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||||
|
||||
/* Varibles for coloring the fields in case of errors */
|
||||
if (!isset($_SESSION['iserror'])) {
|
||||
$_SESSION['iserror'] = array();
|
||||
}
|
||||
|
||||
if (!isset($_SESSION['isnotice'])) {
|
||||
$_SESSION['isnotice'] = array();
|
||||
}
|
||||
|
||||
/* List of users */
|
||||
$admins = array();
|
||||
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `name` ASC");
|
||||
while ($row=hesk_dbFetchAssoc($result))
|
||||
{
|
||||
/* Is this an administrator? */
|
||||
if ($row['isadmin'])
|
||||
{
|
||||
$admins[$row['id']]=$row['name'];
|
||||
continue;
|
||||
}
|
||||
|
||||
/* Not admin, is user allowed to view tickets? */
|
||||
if (strpos($row['heskprivileges'], 'can_view_tickets') !== false)
|
||||
{
|
||||
$admins[$row['id']]=$row['name'];
|
||||
continue;
|
||||
}
|
||||
}
|
||||
|
||||
/* Print header */
|
||||
require_once(HESK_PATH . 'inc/header.inc.php');
|
||||
|
||||
/* Print admin navigation */
|
||||
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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||||
|
||||
// Get categories
|
||||
$hesk_settings['categories'] = array();
|
||||
|
||||
if (hesk_checkPermission('can_submit_any_cat', 0))
|
||||
{
|
||||
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `cat_order` ASC");
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||||
}
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||||
else
|
||||
{
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||||
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE ".hesk_myCategories('id')." ORDER BY `cat_order` ASC");
|
||||
}
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||||
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||||
while ($row=hesk_dbFetchAssoc($res))
|
||||
{
|
||||
$hesk_settings['categories'][$row['id']] = $row['name'];
|
||||
}
|
||||
|
||||
$number_of_categories = count($hesk_settings['categories']);
|
||||
|
||||
if ($number_of_categories == 0)
|
||||
{
|
||||
$category = 1;
|
||||
}
|
||||
elseif ($number_of_categories == 1)
|
||||
{
|
||||
$category = current(array_keys($hesk_settings['categories']));
|
||||
}
|
||||
else
|
||||
{
|
||||
$category = isset($_GET['catid']) ? hesk_REQUEST('catid'): hesk_REQUEST('category');
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||||
|
||||
// Force the customer to select a category?
|
||||
if (! isset($hesk_settings['categories'][$category]) )
|
||||
{
|
||||
return print_select_category($number_of_categories);
|
||||
}
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||||
}
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||||
?>
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<div class="main__content categories ticket-create">
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||||
<div class="table-wrap">
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||||
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||||
<?php
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||||
if ( ! isset($_SESSION['HESK_ERROR']))
|
||||
{
|
||||
hesk_show_info($hesklang['nti3']);
|
||||
}
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||||
|
||||
/* This will handle error, success and notice messages */
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||||
hesk_handle_messages();
|
||||
?>
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||||
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||||
<h3 style="font-size: 1.3rem; margin-top: 10px"><?php echo $hesklang['nti2']; ?></h3>
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||||
<h4><?php echo $hesklang['req_marked_with']; ?> <span class="important">*</span></h4>
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||||
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<form method="post" class="form <?php echo isset($_SESSION['iserror']) && count($_SESSION['iserror']) ? 'invalid' : ''; ?>" action="admin_submit_ticket.php" name="form1" enctype="multipart/form-data">
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||||
<div class="form-group">
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||||
<label for="create_name">
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<?php echo $hesklang['name']; ?> <span class="important">*</span>
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||||
</label>
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||||
<input type="text" id="create_name" name="name" class="form-control <?php if (in_array('name',$_SESSION['iserror'])) {echo 'isError';} ?>" maxlength="50" value="<?php if (isset($_SESSION['as_name'])) {echo stripslashes(hesk_input($_SESSION['as_name']));} ?>">
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||||
</div>
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||||
<div class="form-group">
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||||
<label for="email">
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||||
<?php echo $hesklang['email'] . ($hesk_settings['require_email'] ? ' <span class="important">*</span>' : '') ; ?>
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||||
</label>
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||||
<input type="text"
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||||
class="form-control <?php if (in_array('email',$_SESSION['iserror'])) {echo 'isError';} elseif (in_array('email',$_SESSION['isnotice'])) {echo 'isNotice';} ?>"
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||||
name="email" id="email" maxlength="1000"
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||||
value="<?php if (isset($_SESSION['as_email'])) {echo stripslashes(hesk_input($_SESSION['as_email']));} ?>"
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||||
<?php if($hesk_settings['detect_typos']) { echo ' onblur="Javascript:hesk_suggestEmail(\'email\', \'email_suggestions\', 1, 1)"'; } ?>>
|
||||
</div>
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||||
<div id="email_suggestions"></div>
|
||||
<div class="form-group">
|
||||
<label><?php echo $hesklang['priority']; ?> <span class="important">*</span></label>
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||||
<div class="dropdown-select center out-close">
|
||||
<select name="priority" <?php if (in_array('priority',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> >
|
||||
<?php
|
||||
// Show the "Click to select"?
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||||
if ($hesk_settings['select_pri'])
|
||||
{
|
||||
echo '<option value="">'.$hesklang['select'].'</option>';
|
||||
}
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||||
?>
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||||
<option value="3" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==3) {echo 'selected';} ?>><?php echo $hesklang['low']; ?></option>
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||||
<option value="2" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==2) {echo 'selected';} ?>><?php echo $hesklang['medium']; ?></option>
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||||
<option value="1" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==1) {echo 'selected';} ?>><?php echo $hesklang['high']; ?></option>
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||||
<option value="0" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==0) {echo 'selected';} ?>><?php echo $hesklang['critical']; ?></option>
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||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
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||||
<!-- START CUSTOM BEFORE -->
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||||
<?php
|
||||
|
||||
foreach ($hesk_settings['custom_fields'] as $k=>$v)
|
||||
{
|
||||
if ($v['use'] && $v['place']==0 && hesk_is_custom_field_in_category($k, $category) )
|
||||
{
|
||||
$v['req'] = $v['req']==2 ? '<span class="important">*</span>' : '';
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||||
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||||
if ($v['type'] == 'checkbox')
|
||||
{
|
||||
$k_value = array();
|
||||
if (isset($_SESSION["as_$k"]) && is_array($_SESSION["as_$k"]))
|
||||
{
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||||
foreach ($_SESSION["as_$k"] as $myCB)
|
||||
{
|
||||
$k_value[] = stripslashes(hesk_input($myCB));
|
||||
}
|
||||
}
|
||||
}
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||||
elseif (isset($_SESSION["as_$k"]))
|
||||
{
|
||||
$k_value = stripslashes(hesk_input($_SESSION["as_$k"]));
|
||||
}
|
||||
else
|
||||
{
|
||||
$k_value = '';
|
||||
}
|
||||
|
||||
switch ($v['type'])
|
||||
{
|
||||
/* Radio box */
|
||||
case 'radio':
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>
|
||||
<div class="radio-list">';
|
||||
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
|
||||
|
||||
$index = 0;
|
||||
foreach ($v['value']['radio_options'] as $option)
|
||||
{
|
||||
if (strlen($k_value) == 0)
|
||||
{
|
||||
$k_value = $option;
|
||||
$checked = empty($v['value']['no_default']) ? 'checked' : '';
|
||||
}
|
||||
elseif ($k_value == $option)
|
||||
{
|
||||
$k_value = $option;
|
||||
$checked = 'checked';
|
||||
}
|
||||
else
|
||||
{
|
||||
$checked = '';
|
||||
}
|
||||
|
||||
echo '
|
||||
<div class="radio-custom" style="margin-bottom: 5px">
|
||||
<input type="radio" id="edit_'.$k.$index.'" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.'>
|
||||
<label for="edit_'.$k.$index.'">'.$option.'</label>
|
||||
</div>';
|
||||
$index++;
|
||||
}
|
||||
echo '</div>
|
||||
</div>';
|
||||
break;
|
||||
|
||||
/* Select drop-down box */
|
||||
case 'select':
|
||||
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
|
||||
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label for="edit_">'.$v['name'].' '.$v['req'].'</label>
|
||||
<div class="dropdown-select center out-close">
|
||||
<select name="'.$k.'" '.$cls.'>';
|
||||
// Show "Click to select"?
|
||||
if ( ! empty($v['value']['show_select']))
|
||||
{
|
||||
echo '<option value="">'.$hesklang['select'].'</option>';
|
||||
}
|
||||
|
||||
foreach ($v['value']['select_options'] as $option)
|
||||
{
|
||||
if ($k_value == $option)
|
||||
{
|
||||
$k_value = $option;
|
||||
$selected = 'selected';
|
||||
}
|
||||
else
|
||||
{
|
||||
$selected = '';
|
||||
}
|
||||
|
||||
echo '<option '.$selected.'>'.$option.'</option>';
|
||||
}
|
||||
echo '</select>
|
||||
</div>
|
||||
</div>';
|
||||
break;
|
||||
|
||||
/* Checkbox */
|
||||
case 'checkbox':
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>';
|
||||
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
|
||||
|
||||
$index = 0;
|
||||
foreach ($v['value']['checkbox_options'] as $option)
|
||||
{
|
||||
if (in_array($option,$k_value))
|
||||
{
|
||||
$checked = 'checked';
|
||||
}
|
||||
else
|
||||
{
|
||||
$checked = '';
|
||||
}
|
||||
|
||||
echo '
|
||||
<div class="checkbox-custom">
|
||||
<input type="checkbox" id="edit_'.$k.$index.'" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.'>
|
||||
<label for="edit_'.$k.$index.'"> '.$option.'</label>
|
||||
</div>';
|
||||
$index++;
|
||||
}
|
||||
|
||||
echo '</div>';
|
||||
break;
|
||||
|
||||
/* Large text box */
|
||||
case 'textarea':
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? ' isError" ' : '';
|
||||
$k_value = hesk_msgToPlain($k_value,0,0);
|
||||
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>
|
||||
<textarea name="'.$k.'" class="form-control'.$cls.'" style="height: inherit" rows="'.intval($v['value']['rows']).'" cols="'.intval($v['value']['cols']).'" >'.$k_value.'</textarea>
|
||||
</div>';
|
||||
break;
|
||||
|
||||
// Date
|
||||
case 'date':
|
||||
echo '
|
||||
<section class="param calendar">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>
|
||||
<div class="calendar--button">
|
||||
<button type="button">
|
||||
<svg class="icon icon-calendar">
|
||||
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-calendar"></use>
|
||||
</svg>
|
||||
</button>
|
||||
<input name="'. $k .'"
|
||||
value="'. $k_value .'"
|
||||
type="text" class="datepicker">
|
||||
</div>
|
||||
<div class="calendar--value" '. ($k_value ? 'style="display: block"' : '') . '>
|
||||
<span>'. $k_value .'</span>
|
||||
<i class="close">
|
||||
<svg class="icon icon-close">
|
||||
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-close"></use>
|
||||
</svg>
|
||||
</i>
|
||||
</div>
|
||||
</section>';
|
||||
break;
|
||||
|
||||
// Email
|
||||
case 'email':
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
|
||||
|
||||
$suggest = $hesk_settings['detect_typos'] ? 'onblur="Javascript:hesk_suggestEmail(\''.$k.'\', \''.$k.'_suggestions\', 0, 1'.($v['value']['multiple'] ? ',1' : '').')"' : '';
|
||||
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>
|
||||
<input class="form-control '.$cls.'" type="email" name="'.$k.'" id="'.$k.'" value="'.$k_value.'" size="40" '.$suggest.'>
|
||||
</div>
|
||||
<div id="'.$k.'_suggestions"></div>';
|
||||
break;
|
||||
|
||||
// Hidden
|
||||
// Handle as text fields for staff
|
||||
|
||||
/* Default text input */
|
||||
default:
|
||||
$k_value = hesk_msgToPlain($k_value,0,0);
|
||||
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
|
||||
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>
|
||||
<input class="form-control '.$cls.'" type="text" name="'.$k.'" size="40" maxlength="'.intval($v['value']['max_length']).'" value="'.$k_value.'">
|
||||
</div>';
|
||||
}
|
||||
}
|
||||
}
|
||||
?>
|
||||
<!-- END CUSTOM BEFORE -->
|
||||
<?php
|
||||
// Lets handle ticket templates
|
||||
$can_options = '';
|
||||
|
||||
// Get ticket templates from the database
|
||||
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` ORDER BY `tpl_order` ASC");
|
||||
|
||||
// If we have any templates print them out
|
||||
if ( hesk_dbNumRows($res) )
|
||||
{
|
||||
?>
|
||||
<script language="javascript" type="text/javascript"><!--
|
||||
// -->
|
||||
var myMsgTxt = new Array();
|
||||
var mySubjectTxt = new Array();
|
||||
myMsgTxt[0]='';
|
||||
mySubjectTxt[0]='';
|
||||
|
||||
<?php
|
||||
while ($mysaved = hesk_dbFetchRow($res))
|
||||
{
|
||||
$can_options .= '<option value="' . $mysaved[0] . '">' . $mysaved[1]. "</option>\n";
|
||||
echo 'myMsgTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[2]))."';\n";
|
||||
echo 'mySubjectTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[1]))."';\n";
|
||||
}
|
||||
|
||||
?>
|
||||
|
||||
function setMessage(msgid)
|
||||
{
|
||||
var myMsg=myMsgTxt[msgid];
|
||||
var mySubject=mySubjectTxt[msgid];
|
||||
|
||||
if (myMsg == '')
|
||||
{
|
||||
if (document.form1.mode[1].checked)
|
||||
{
|
||||
document.getElementById('message').value = '';
|
||||
document.getElementById('subject').value = '';
|
||||
}
|
||||
return true;
|
||||
}
|
||||
if (document.getElementById)
|
||||
{
|
||||
if (document.getElementById('moderep').checked)
|
||||
{
|
||||
document.getElementById('HeskMsg').innerHTML='<textarea name="message" id="message" rows="12" cols="60">'+myMsg+'</textarea>';
|
||||
document.getElementById('HeskSub').innerHTML='<input type="text" name="subject" id="subject" size="40" maxlength="70" value="'+mySubject+'" />';
|
||||
}
|
||||
else
|
||||
{
|
||||
var oldMsg = document.getElementById('message').value;
|
||||
document.getElementById('HeskMsg').innerHTML='<textarea name="message" id="message" rows="12" cols="60">'+oldMsg+myMsg+'</textarea>';
|
||||
if (document.getElementById('subject').value == '')
|
||||
{
|
||||
document.getElementById('HeskSub').innerHTML='<input type="text" name="subject" id="subject" size="40" maxlength="70" value="'+mySubject+'" />';
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if (document.form1.mode[0].checked)
|
||||
{
|
||||
document.form1.message.value=myMsg;
|
||||
document.form1.subject.value=mySubject;
|
||||
}
|
||||
else
|
||||
{
|
||||
var oldMsg = document.form1.message.value;
|
||||
document.form1.message.value=oldMsg+myMsg;
|
||||
if (document.form1.subject.value == '')
|
||||
{
|
||||
document.form1.subject.value=mySubject;
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
//-->
|
||||
</script>
|
||||
<?php
|
||||
} // END fetchrows
|
||||
|
||||
// Print templates
|
||||
if ( strlen($can_options) )
|
||||
{
|
||||
?>
|
||||
<div class="form-group">
|
||||
<label>
|
||||
<?php echo $hesklang['ticket_tpl']; ?>
|
||||
<?php echo hesk_checkPermission('can_man_ticket_tpl', 0) ? '(<a class="link" href="manage_ticket_templates.php">' . $hesklang['ticket_tpl_man'] . '</a>)' : ''; ?>
|
||||
</label>
|
||||
<div class="radio-list">
|
||||
<div class="radio-custom" style="margin-bottom: 5px">
|
||||
<input type="radio" name="mode" id="modeadd" value="1" checked="checked">
|
||||
<label for="modeadd"><?php echo $hesklang['madd']; ?></label>
|
||||
</div>
|
||||
<div class="radio-custom" style="margin-bottom: 5px">
|
||||
<input type="radio" name="mode" id="moderep" value="0">
|
||||
<label for="moderep"><?php echo $hesklang['mrep']; ?></label>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label><?php echo $hesklang['select_ticket_tpl']; ?></label>
|
||||
<div class="dropdown-select center out-close">
|
||||
<select name="saved_replies" onchange="setMessage(this.value)">
|
||||
<option value="0"> - <?php echo $hesklang['select_empty']; ?> - </option>
|
||||
<?php echo $can_options; ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
} // END printing templates
|
||||
elseif ( hesk_checkPermission('can_man_ticket_tpl', 0) )
|
||||
{
|
||||
?>
|
||||
<div class="form-group">
|
||||
<label><a href="manage_ticket_templates.php" class="link"><?php echo $hesklang['ticket_tpl_man']; ?></a></label>
|
||||
</div>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<div class="form-group">
|
||||
<label><?php echo $hesklang['subject'] . ' ' . ($hesk_settings['require_subject']==1 ? '<span class="important">*</span>' : '') ; ?></label>
|
||||
<span id="HeskSub"><input class="form-control <?php if (in_array('subject',$_SESSION['iserror'])) {echo 'isError';} ?>" type="text" name="subject" id="subject" maxlength="70" value="<?php if (isset($_SESSION['as_subject'])) {echo stripslashes(hesk_input($_SESSION['as_subject']));} ?>"></span>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label><?php echo $hesklang['message'] . ' ' . ($hesk_settings['require_message']==1 ? '<span class="important">*</span>' : '') ; ?></label>
|
||||
<span id="HeskMsg">
|
||||
<textarea style="height: inherit" class="form-control <?php if (in_array('message',$_SESSION['iserror'])) {echo 'isError';} ?>"
|
||||
name="message" id="message" rows="12" cols="60"><?php if (isset($_SESSION['as_message'])) {echo stripslashes(hesk_input($_SESSION['as_message']));} ?></textarea>
|
||||
</span>
|
||||
</div>
|
||||
|
||||
<!-- START CUSTOM AFTER -->
|
||||
<?php
|
||||
/* custom fields AFTER comments */
|
||||
|
||||
foreach ($hesk_settings['custom_fields'] as $k=>$v)
|
||||
{
|
||||
if ($v['use'] && $v['place']==1 && hesk_is_custom_field_in_category($k, $category) )
|
||||
{
|
||||
$v['req'] = $v['req']==2 ? '<span class="important">*</span>' : '';
|
||||
|
||||
if ($v['type'] == 'checkbox')
|
||||
{
|
||||
$k_value = array();
|
||||
if (isset($_SESSION["as_$k"]) && is_array($_SESSION["as_$k"]))
|
||||
{
|
||||
foreach ($_SESSION["as_$k"] as $myCB)
|
||||
{
|
||||
$k_value[] = stripslashes(hesk_input($myCB));
|
||||
}
|
||||
}
|
||||
}
|
||||
elseif (isset($_SESSION["as_$k"]))
|
||||
{
|
||||
$k_value = stripslashes(hesk_input($_SESSION["as_$k"]));
|
||||
}
|
||||
else
|
||||
{
|
||||
$k_value = '';
|
||||
}
|
||||
|
||||
switch ($v['type'])
|
||||
{
|
||||
/* Radio box */
|
||||
case 'radio':
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>
|
||||
<div class="radio-list">';
|
||||
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
|
||||
|
||||
$index = 0;
|
||||
foreach ($v['value']['radio_options'] as $option)
|
||||
{
|
||||
if (strlen($k_value) == 0)
|
||||
{
|
||||
$k_value = $option;
|
||||
$checked = empty($v['value']['no_default']) ? 'checked' : '';
|
||||
}
|
||||
elseif ($k_value == $option)
|
||||
{
|
||||
$k_value = $option;
|
||||
$checked = 'checked';
|
||||
}
|
||||
else
|
||||
{
|
||||
$checked = '';
|
||||
}
|
||||
|
||||
echo '
|
||||
<div class="radio-custom" style="margin-bottom: 5px">
|
||||
<input type="radio" id="edit_'.$k.$index.'" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.'>
|
||||
<label for="edit_'.$k.$index.'">'.$option.'</label>
|
||||
</div>';
|
||||
$index++;
|
||||
}
|
||||
echo '</div>
|
||||
</div>';
|
||||
break;
|
||||
|
||||
/* Select drop-down box */
|
||||
case 'select':
|
||||
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
|
||||
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label for="edit_">'.$v['name'].' '.$v['req'].'</label>
|
||||
<div class="dropdown-select center out-close">
|
||||
<select name="'.$k.'" '.$cls.'>';
|
||||
// Show "Click to select"?
|
||||
if ( ! empty($v['value']['show_select']))
|
||||
{
|
||||
echo '<option value="">'.$hesklang['select'].'</option>';
|
||||
}
|
||||
|
||||
foreach ($v['value']['select_options'] as $option)
|
||||
{
|
||||
if ($k_value == $option)
|
||||
{
|
||||
$k_value = $option;
|
||||
$selected = 'selected';
|
||||
}
|
||||
else
|
||||
{
|
||||
$selected = '';
|
||||
}
|
||||
|
||||
echo '<option '.$selected.'>'.$option.'</option>';
|
||||
}
|
||||
echo '</select>
|
||||
</div>
|
||||
</div>';
|
||||
break;
|
||||
|
||||
/* Checkbox */
|
||||
case 'checkbox':
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>';
|
||||
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
|
||||
|
||||
$index = 0;
|
||||
foreach ($v['value']['checkbox_options'] as $option)
|
||||
{
|
||||
if (in_array($option,$k_value))
|
||||
{
|
||||
$checked = 'checked';
|
||||
}
|
||||
else
|
||||
{
|
||||
$checked = '';
|
||||
}
|
||||
|
||||
echo '
|
||||
<div class="checkbox-custom">
|
||||
<input type="checkbox" id="edit_'.$k.$index.'" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.'>
|
||||
<label for="edit_'.$k.$index.'"> '.$option.'</label>
|
||||
</div>';
|
||||
$index++;
|
||||
}
|
||||
|
||||
echo '</div>';
|
||||
break;
|
||||
|
||||
/* Large text box */
|
||||
case 'textarea':
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? ' isError" ' : '';
|
||||
$k_value = hesk_msgToPlain($k_value,0,0);
|
||||
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>
|
||||
<textarea name="'.$k.'" class="form-control'.$cls.'" style="height: inherit" rows="'.intval($v['value']['rows']).'" cols="'.intval($v['value']['cols']).'" >'.$k_value.'</textarea>
|
||||
</div>';
|
||||
break;
|
||||
|
||||
// Date
|
||||
case 'date':
|
||||
echo '
|
||||
<section class="param calendar">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>
|
||||
<div class="calendar--button">
|
||||
<button type="button">
|
||||
<svg class="icon icon-calendar">
|
||||
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-calendar"></use>
|
||||
</svg>
|
||||
</button>
|
||||
<input name="'. $k .'"
|
||||
value="'. $k_value .'"
|
||||
type="text" class="datepicker">
|
||||
</div>
|
||||
<div class="calendar--value" '. ($k_value ? 'style="display: block"' : '') . '>
|
||||
<span>'. $k_value .'</span>
|
||||
<i class="close">
|
||||
<svg class="icon icon-close">
|
||||
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-close"></use>
|
||||
</svg>
|
||||
</i>
|
||||
</div>
|
||||
</section>';
|
||||
break;
|
||||
|
||||
// Email
|
||||
case 'email':
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
|
||||
|
||||
$suggest = $hesk_settings['detect_typos'] ? 'onblur="Javascript:hesk_suggestEmail(\''.$k.'\', \''.$k.'_suggestions\', 0, 1'.($v['value']['multiple'] ? ',1' : '').')"' : '';
|
||||
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>
|
||||
<input class="form-control '.$cls.'" type="email" name="'.$k.'" id="'.$k.'" value="'.$k_value.'" size="40" '.$suggest.'>
|
||||
</div>
|
||||
<div id="'.$k.'_suggestions"></div>';
|
||||
break;
|
||||
|
||||
// Hidden
|
||||
// Handle as text fields for staff
|
||||
|
||||
/* Default text input */
|
||||
default:
|
||||
$k_value = hesk_msgToPlain($k_value,0,0);
|
||||
|
||||
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
|
||||
|
||||
echo '
|
||||
<div class="form-group">
|
||||
<label>'.$v['name'].' '.$v['req'].'</label>
|
||||
<input class="form-control '.$cls.'" type="text" name="'.$k.'" size="40" maxlength="'.intval($v['value']['max_length']).'" value="'.$k_value.'">
|
||||
</div>';
|
||||
}
|
||||
}
|
||||
}
|
||||
?>
|
||||
<!-- END CUSTOM AFTER -->
|
||||
|
||||
<?php
|
||||
/* attachments */
|
||||
if ($hesk_settings['attachments']['use']) {
|
||||
|
||||
?>
|
||||
<div class="block--attach">
|
||||
<svg class="icon icon-attach">
|
||||
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-attach"></use>
|
||||
</svg>
|
||||
<div>
|
||||
<?php echo $hesklang['attachments']; ?>
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
|
||||
{
|
||||
$cls = ($i == 1 && in_array('attachments',$_SESSION['iserror'])) ? ' class="isError" ' : '';
|
||||
echo '<input type="file" name="attachment['.$i.']" size="50" '.$cls.' /><br />';
|
||||
}
|
||||
?>
|
||||
<a class="link" href="javascript:" onclick="hesk_window('../file_limits.php',250,500);return false;"><?php echo $hesklang['ful']; ?></a>
|
||||
<?php
|
||||
}
|
||||
|
||||
// Admin options
|
||||
if ( ! isset($_SESSION['as_notify']) )
|
||||
{
|
||||
$_SESSION['as_notify'] = $_SESSION['notify_customer_new'] ? 1 : 0;
|
||||
}
|
||||
?>
|
||||
<div class="form-group" style="margin-top: 20px">
|
||||
<label><?php echo $hesklang['addop']; ?></label>
|
||||
<div class="checkbox-list">
|
||||
<div class="checkbox-custom">
|
||||
<input type="checkbox" id="create_notify1" name="notify" value="1" <?php echo empty($_SESSION['as_notify']) ? '' : 'checked'; ?>>
|
||||
<label for="create_notify1"><?php echo $hesklang['seno']; ?></label>
|
||||
</div>
|
||||
<div class="checkbox-custom">
|
||||
<input type="checkbox" id="create_show1" name="show" value="1" <?php echo (!isset($_SESSION['as_show']) || !empty($_SESSION['as_show'])) ? 'checked' : ''; ?>>
|
||||
<label for="create_show1"><?php echo $hesklang['otas']; ?></label>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<?php if (hesk_checkPermission('can_assign_others',0)) { ?>
|
||||
<div class="form-group">
|
||||
<label><?php echo $hesklang['asst2']; ?></label>
|
||||
<div class="dropdown-select center out-close">
|
||||
<select name="owner" <?php if (in_array('owner',$_SESSION['iserror'])) {echo ' class="isError" ';} ?>>
|
||||
<option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
|
||||
<?php
|
||||
|
||||
if ($hesk_settings['autoassign'])
|
||||
{
|
||||
echo '<option value="-2"> > ' . $hesklang['aass'] . ' < </option>';
|
||||
}
|
||||
|
||||
$owner = isset($_SESSION['as_owner']) ? intval($_SESSION['as_owner']) : 0;
|
||||
|
||||
foreach ($admins as $k=>$v)
|
||||
{
|
||||
if ($k == $owner)
|
||||
{
|
||||
echo '<option value="'.$k.'" selected="selected">'.$v.'</option>';
|
||||
}
|
||||
else
|
||||
{
|
||||
echo '<option value="'.$k.'">'.$v.'</option>';
|
||||
}
|
||||
|
||||
}
|
||||
?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
}
|
||||
elseif (hesk_checkPermission('can_assign_self',0))
|
||||
{
|
||||
$checked = (!isset($_SESSION['as_owner']) || !empty($_SESSION['as_owner'])) ? 'checked' : '';
|
||||
?>
|
||||
<div class="form-group">
|
||||
<label><?php echo $hesklang['owner']; ?></label>
|
||||
<div class="checkbox-custom">
|
||||
<input type="checkbox" id="create_assing_to_self1" name="assing_to_self" value="1" <?php echo $checked; ?>>
|
||||
<label for="create_assing_to_self1"><?php echo $hesklang['asss2']; ?></label>
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
|
||||
<input type="hidden" name="category" value="<?php echo $category; ?>">
|
||||
<button type="submit" class="btn btn-full"><?php echo $hesklang['sub_ticket']; ?></button>
|
||||
</form>
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
|
||||
hesk_cleanSessionVars('iserror');
|
||||
hesk_cleanSessionVars('isnotice');
|
||||
|
||||
require_once(HESK_PATH . 'inc/footer.inc.php');
|
||||
exit();
|
||||
|
||||
|
||||
/*** START FUNCTIONS ***/
|
||||
|
||||
|
||||
function print_select_category($number_of_categories)
|
||||
{
|
||||
global $hesk_settings, $hesklang;
|
||||
|
||||
// A categoy needs to be selected
|
||||
if (isset($_GET['category']) && empty($_GET['category']))
|
||||
{
|
||||
hesk_process_messages($hesklang['sel_app_cat'],'NOREDIRECT','NOTICE');
|
||||
}
|
||||
|
||||
/* This will handle error, success and notice messages */
|
||||
hesk_handle_messages();
|
||||
?>
|
||||
<div class="main__content categories">
|
||||
<div class="table-wrap">
|
||||
<h3><?php echo $hesklang['select_category_staff']; ?></h3>
|
||||
<div class="select_category">
|
||||
<?php
|
||||
// Print a select box if number of categories is large
|
||||
if ($number_of_categories > $hesk_settings['cat_show_select']) {
|
||||
?>
|
||||
<form action="new_ticket.php" method="get" class="form">
|
||||
<select class="form-control" name="category" id="select_category">
|
||||
<?php
|
||||
if ($hesk_settings['select_cat'])
|
||||
{
|
||||
echo '<option value="">'.$hesklang['select'].'</option>';
|
||||
}
|
||||
foreach ($hesk_settings['categories'] as $k=>$v)
|
||||
{
|
||||
echo '<option value="'.$k.'">'.$v.'</option>';
|
||||
}
|
||||
?>
|
||||
</select>
|
||||
<button style="margin-top: 10px" type="submit" class="btn btn-full"><?php echo $hesklang['c2c']; ?></button>
|
||||
</form>
|
||||
<script>
|
||||
$(document).ready(function() {
|
||||
$('#select_category').selectize();
|
||||
});
|
||||
</script>
|
||||
<?php
|
||||
}
|
||||
// Otherwise print quick links
|
||||
else
|
||||
{
|
||||
?>
|
||||
<ul id="ul_category">
|
||||
<?php
|
||||
foreach ($hesk_settings['categories'] as $k=>$v)
|
||||
{
|
||||
echo '<li><a ripple="ripple" href="new_ticket.php?a=add&category='.$k.'">'.$v.'</a></li>';
|
||||
}
|
||||
?>
|
||||
</ul>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<style>
|
||||
#ul_category {
|
||||
list-style-type: none;
|
||||
margin: 0;
|
||||
padding: 0;
|
||||
margin-top: 10px;
|
||||
}
|
||||
|
||||
#ul_category li:first-child {
|
||||
border-top: 1px solid #d1d5d7;
|
||||
}
|
||||
|
||||
#ul_category li {
|
||||
border: 1px solid #d1d5d7;
|
||||
border-top: none;
|
||||
border-radius: 2px;
|
||||
}
|
||||
|
||||
#ul_category li:hover {
|
||||
background: rgba(0,0,0,.05);
|
||||
}
|
||||
|
||||
#ul_category li a {
|
||||
display: block;
|
||||
font-size: 14px;
|
||||
padding: 0.75em 0.75em;
|
||||
text-decoration: none;
|
||||
transition: all 0.12s ease;
|
||||
word-wrap: break-word;
|
||||
}
|
||||
</style>
|
||||
|
||||
<?php
|
||||
|
||||
hesk_cleanSessionVars('iserror');
|
||||
hesk_cleanSessionVars('isnotice');
|
||||
|
||||
require_once(HESK_PATH . 'inc/footer.inc.php');
|
||||
exit();
|
||||
} // END print_select_category()
|
||||
Reference in New Issue
Block a user