Luke Tainton
437
hesk/admin/manage_ticket_templates.php
Normal file
437
hesk/admin/manage_ticket_templates.php
Normal file
@@ -0,0 +1,437 @@
|
||||
<?php
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||||
/**
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||||
*
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||||
* This file is part of HESK - PHP Help Desk Software.
|
||||
*
|
||||
* (c) Copyright Klemen Stirn. All rights reserved.
|
||||
* https://www.hesk.com
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||||
*
|
||||
* For the full copyright and license agreement information visit
|
||||
* https://www.hesk.com/eula.php
|
||||
*
|
||||
*/
|
||||
|
||||
define('IN_SCRIPT',1);
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||||
define('HESK_PATH','../');
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||||
|
||||
/* Get all the required files and functions */
|
||||
require(HESK_PATH . 'hesk_settings.inc.php');
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||||
require(HESK_PATH . 'inc/common.inc.php');
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||||
require(HESK_PATH . 'inc/admin_functions.inc.php');
|
||||
hesk_load_database_functions();
|
||||
|
||||
hesk_session_start();
|
||||
hesk_dbConnect();
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||||
hesk_isLoggedIn();
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||||
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_man_ticket_tpl');
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||||
|
||||
// Define required constants
|
||||
define('LOAD_TABS',1);
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||||
|
||||
/* What should we do? */
|
||||
if ( $action = hesk_REQUEST('a') )
|
||||
{
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||||
if ( defined('HESK_DEMO') ) {hesk_process_messages($hesklang['ddemo'], 'manage_ticket_templates.php', 'NOTICE');}
|
||||
elseif ($action == 'new') {new_saved();}
|
||||
elseif ($action == 'edit') {edit_saved();}
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||||
elseif ($action == 'remove') {remove();}
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||||
elseif ($action == 'order') {order_saved();}
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||||
}
|
||||
|
||||
/* Print header */
|
||||
require_once(HESK_PATH . 'inc/header.inc.php');
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||||
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||||
/* Print main manage users page */
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||||
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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||||
?>
|
||||
<script language="javascript" type="text/javascript"><!--
|
||||
function confirm_delete()
|
||||
{
|
||||
if (confirm('<?php echo hesk_makeJsString($hesklang['delete_tpl']); ?>')) {return true;}
|
||||
else {return false;}
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||||
}
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||||
//-->
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||||
</script>
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||||
<?php
|
||||
/* This will handle error, success and notice messages */
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||||
if (!isset($_SESSION['canned']['what'])) {
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||||
hesk_handle_messages();
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||||
}
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||||
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||||
// Get canned responses from database
|
||||
$result = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'ticket_templates` ORDER BY `tpl_order` ASC');
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||||
$javascript_messages='';
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||||
$javascript_titles='';
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||||
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||||
$i=1;
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||||
$j=0;
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||||
$num = hesk_dbNumRows($result);
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||||
?>
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||||
<div class="main__content templates">
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||||
<section class="templates__head">
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||||
<h2>
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||||
<?php echo $hesklang['ticket_tpl']; ?>
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||||
<div class="tooltype right out-close">
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||||
<svg class="icon icon-info">
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||||
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-info"></use>
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||||
</svg>
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||||
<div class="tooltype__content">
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||||
<div class="tooltype__wrapper">
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||||
<?php echo $hesklang['ticket_tpl_intro']; ?>
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||||
</div>
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||||
</div>
|
||||
</div>
|
||||
</h2>
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||||
<div class="btn btn--blue-border" ripple="ripple" data-action="create-template" onclick="diplayAddTitle()"><?php echo $hesklang['ticket_tpl_add']; ?></div>
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||||
</section>
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||||
<ul class="response__list">
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||||
<?php if ($num < 1): ?>
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||||
<li><h3><?php echo $hesklang['no_ticket_tpl']; ?></h3></li>
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||||
<?php
|
||||
endif;
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||||
|
||||
while ($mysaved=hesk_dbFetchAssoc($result))
|
||||
{
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||||
$j++;
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||||
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||||
$table_row = '';
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||||
if (isset($_SESSION['canned']['selcat2']) && $mysaved['id'] == $_SESSION['canned']['selcat2']) {
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||||
$table_row = 'class="ticket-new"';
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||||
unset($_SESSION['canned']['selcat2']);
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||||
}
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||||
|
||||
$javascript_messages.='myMsgTxt['.$mysaved['id'].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved['message']) )."';\n";
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||||
$javascript_titles.='myTitle['.$mysaved['id'].']=\''.addslashes($mysaved['title'])."';\n";
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||||
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||||
echo '
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||||
<li ' . $table_row . '>
|
||||
<h3>'.$mysaved['title'].'</h3>
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||||
';
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||||
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||||
if ($num > 1)
|
||||
{
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||||
if ($j == 1)
|
||||
{
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||||
echo'
|
||||
<a href="#" style="visibility: hidden">
|
||||
<svg class="icon icon-chevron-down">
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||||
<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
|
||||
</svg>
|
||||
</a>
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||||
<a title="'.$hesklang['move_dn'].'" href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=15&token='.hesk_token_echo(0).'">
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||||
<svg class="icon icon-chevron-down">
|
||||
<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
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||||
</svg>
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||||
</a>';
|
||||
}
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||||
elseif ($j == $num)
|
||||
{
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||||
echo'
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||||
<a title="'.$hesklang['move_up'].'" href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=-15&token='.hesk_token_echo(0).'">
|
||||
<svg class="icon icon-chevron-up">
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||||
<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
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||||
</svg>
|
||||
</a>
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||||
<a href="#" style="visibility: hidden">
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||||
<svg class="icon icon-chevron-down">
|
||||
<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
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||||
</svg>
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||||
</a>';
|
||||
}
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||||
else
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||||
{
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||||
echo'
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||||
<a title="'.$hesklang['move_up'].'" href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=-15&token='.hesk_token_echo(0).'">
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||||
<svg class="icon icon-chevron-up">
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||||
<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
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||||
</svg>
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||||
</a>
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||||
<a title="'.$hesklang['move_dn'].'" href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=15&token='.hesk_token_echo(0).'">
|
||||
<svg class="icon icon-chevron-down">
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||||
<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
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||||
</svg>
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||||
</a>';
|
||||
}
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||||
}
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||||
else
|
||||
{
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||||
echo '';
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||||
}
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||||
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||||
$modal_id = hesk_generate_delete_modal($hesklang['confirm_deletion'],
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||||
$hesklang['delete_tpl'],
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||||
'manage_ticket_templates.php?a=remove&id='.$mysaved['id'].'&token='.hesk_token_echo(0));
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||||
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||||
echo '
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||||
<a title="'.$hesklang['edit'].'" href="javascript:setMessage(' . $mysaved['id'] . ')">
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||||
<svg class="icon icon-edit-ticket">
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||||
<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-edit-ticket"></use>
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||||
</svg>
|
||||
</a>
|
||||
<a title="'.$hesklang['remove'].'" href="javascript:" data-modal="[data-modal-id=\''.$modal_id.'\']">
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||||
<svg class="icon icon-delete">
|
||||
<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-delete"></use>
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||||
</svg>
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||||
</a>
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||||
</li>
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||||
';
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||||
} // End while
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||||
?>
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||||
</ul>
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||||
</div>
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||||
<div class="right-bar template-create" <?php if (isset($_SESSION['canned']['what'])) { echo 'style="display: block"'; } ?>>
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||||
<div class="right-bar__body template-create__body">
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||||
<h3>
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||||
<a href="javascript:">
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||||
<svg class="icon icon-back">
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||||
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-back"></use>
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||||
</svg>
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||||
<span <?php if (isset($_SESSION['canned']['what']) && $_SESSION['canned']['what'] !== 'NEW') { echo 'style="display: none"'; } ?> id="add-title"><?php echo $hesklang['ticket_tpl_add']; ?></span>
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<span <?php if (isset($_SESSION['canned']['what']) && $_SESSION['canned']['what'] !== 'EDIT') { echo 'style="display: none"'; } ?> id="edit-title"><?php echo $hesklang['ticket_tpl_edit']; ?></span>
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||||
</a>
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||||
</h3>
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||||
<div class="form">
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||||
<?php
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||||
/* This will handle error, success and notice messages */
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||||
if (isset($_SESSION['canned']['what'])) {
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||||
echo '<div style="margin: -24px -24px 10px -16px;">';
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||||
hesk_handle_messages();
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echo '</div>';
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||||
}
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||||
$errors = hesk_SESSION(array('canned', 'errors'));
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||||
$errors = is_array($errors) ? $errors : array();
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||||
?>
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||||
<form action="manage_ticket_templates.php" method="post" name="form1" class="form <?php echo hesk_SESSION(array('canned', 'errors')) ? 'invalid' : ''; ?>">
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||||
<div class="form-group">
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||||
<label for="canned_title"><?php echo $hesklang['saved_title']; ?></label>
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||||
<span id="HeskTitle">
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||||
<input type="text" class="form-control <?php echo in_array('name', $errors) ? 'isError' : ''; ?>" id="canned_title" name="name" maxlength="50"
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||||
<?php if (isset($_SESSION['canned']['name'])) {echo ' value="'.stripslashes($_SESSION['canned']['name']).'" ';} ?>>
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||||
</span>
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</div>
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||||
<div class="form-group">
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||||
<label for="canned_message"><?php echo $hesklang['message']; ?></label>
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||||
<span id="HeskMsg">
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||||
<textarea class="form-control <?php echo in_array('msg', $errors) ? 'isError' : ''; ?>" name="msg" rows="15" cols="70" id="canned_message"><?php
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||||
if (isset($_SESSION['canned']['msg'])) {
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||||
echo stripslashes($_SESSION['canned']['msg']);
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||||
}
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||||
?></textarea>
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||||
</span>
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||||
</div>
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||||
<div class="template--submit">
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||||
<?php if(isset($_SESSION['canned']['what']) && $_SESSION['canned']['what'] == 'EDIT'): ?>
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||||
<input type="hidden" name="a" value="edit">
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||||
<input type="hidden" name="saved_replies" value="<?php echo $_SESSION['canned']['id']; ?>">
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||||
<?php else: ?>
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||||
<input type="hidden" name="a" value="new">
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||||
<input type="hidden" name="saved_replies" value="0">
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||||
<?php endif; ?>
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||||
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
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||||
<button class="btn btn-full" ripple="ripple"><?php echo $hesklang['save_ticket_tpl']; ?></button>
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||||
</div>
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||||
</form>
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||||
</div>
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||||
</div>
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||||
</div>
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||||
<script language="javascript" type="text/javascript"><!--
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||||
var myMsgTxt = new Array();
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||||
myMsgTxt[0]='';
|
||||
var myTitle = new Array();
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||||
myTitle[0]='';
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||||
|
||||
<?php
|
||||
echo $javascript_titles;
|
||||
echo $javascript_messages;
|
||||
?>
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||||
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||||
function setMessage(msgid) {
|
||||
if (document.getElementById) {
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||||
document.getElementById('HeskMsg').innerHTML='<textarea class="form-control" id="canned_message" name="msg" rows="15" cols="70">'+myMsgTxt[msgid]+'</textarea>';
|
||||
document.getElementById('HeskTitle').innerHTML='<input type="text" class="form-control" id="canned_title" name="name" maxlength="50" value="'+myTitle[msgid]+'">';
|
||||
} else {
|
||||
document.form1.msg.value=myMsgTxt[msgid];
|
||||
document.form1.name.value=myTitle[msgid];
|
||||
}
|
||||
|
||||
document.form1.a.value = 'edit';
|
||||
document.form1.saved_replies.value = msgid;
|
||||
document.getElementById('add-title').style.display = 'none';
|
||||
document.getElementById('edit-title').style.display = 'block';
|
||||
document.getElementsByClassName('template-create')[0].style.display = 'block';
|
||||
}
|
||||
|
||||
function diplayAddTitle() {
|
||||
document.form1.msg.value = '';
|
||||
document.form1.name.value = '';
|
||||
document.form1.saved_replies.value = 0;
|
||||
document.form1.a.value = 'new';
|
||||
document.getElementById('add-title').style.display = 'block';
|
||||
document.getElementById('edit-title').style.display = 'none';
|
||||
}
|
||||
//-->
|
||||
</script>
|
||||
<?php
|
||||
|
||||
hesk_cleanSessionVars('canned');
|
||||
|
||||
require_once(HESK_PATH . 'inc/footer.inc.php');
|
||||
exit();
|
||||
|
||||
|
||||
/*** START FUNCTIONS ***/
|
||||
function edit_saved()
|
||||
{
|
||||
global $hesk_settings, $hesklang;
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
$hesk_error_buffer = '';
|
||||
$errors = array();
|
||||
|
||||
$id = intval( hesk_POST('saved_replies') );
|
||||
if (!$id) {
|
||||
$hesk_error_buffer .= '<li>' . $hesklang['sel_ticket_tpl'] . '</li>';
|
||||
$errors[] = 'id';
|
||||
}
|
||||
$savename = hesk_input( hesk_POST('name') );
|
||||
if (!$savename) {
|
||||
$hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_title'] . '</li>';
|
||||
$errors[] = 'name';
|
||||
}
|
||||
$msg = hesk_input( hesk_POST('msg') );
|
||||
if (!$msg) {
|
||||
$hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_msg'] . '</li>';
|
||||
$errors[] = 'msg';
|
||||
}
|
||||
|
||||
// Avoid problems with utf-8 newline chars in Javascript code, detect and remove them
|
||||
$msg = preg_replace('/\R/u', "\r\n", $msg);
|
||||
|
||||
$_SESSION['canned']['what'] = 'EDIT';
|
||||
$_SESSION['canned']['id'] = $id;
|
||||
$_SESSION['canned']['name'] = $savename;
|
||||
$_SESSION['canned']['msg'] = $msg;
|
||||
$_SESSION['canned']['errors'] = $errors;
|
||||
|
||||
/* Any errors? */
|
||||
if (strlen($hesk_error_buffer))
|
||||
{
|
||||
$hesk_error_buffer = $hesklang['rfm'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
|
||||
hesk_process_messages($hesk_error_buffer,'manage_ticket_templates.php?saved_replies='.$id);
|
||||
}
|
||||
|
||||
$result = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `title`='".hesk_dbEscape($savename)."',`message`='".hesk_dbEscape($msg)."' WHERE `id`='".intval($id)."'");
|
||||
|
||||
unset($_SESSION['canned']['what']);
|
||||
unset($_SESSION['canned']['id']);
|
||||
unset($_SESSION['canned']['name']);
|
||||
unset($_SESSION['canned']['msg']);
|
||||
unset($_SESSION['canned']['errors']);
|
||||
|
||||
hesk_process_messages($hesklang['ticket_tpl_saved'],'manage_ticket_templates.php?saved_replies='.$id,'SUCCESS');
|
||||
} // End edit_saved()
|
||||
|
||||
function new_saved()
|
||||
{
|
||||
global $hesk_settings, $hesklang;
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
$hesk_error_buffer = '';
|
||||
$errors = array();
|
||||
|
||||
$savename = hesk_input( hesk_POST('name') );
|
||||
if (!$savename) {
|
||||
$hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_title'] . '</li>';
|
||||
$errors[] = 'name';
|
||||
}
|
||||
$msg = hesk_input( hesk_POST('msg') );
|
||||
if (!$msg) {
|
||||
$hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_msg'] . '</li>';
|
||||
$errors[] = 'msg';
|
||||
}
|
||||
|
||||
// Avoid problems with utf-8 newline chars in Javascript code, detect and remove them
|
||||
$msg = preg_replace('/\R/u', "\r\n", $msg);
|
||||
|
||||
$_SESSION['canned']['what'] = 'NEW';
|
||||
$_SESSION['canned']['name'] = $savename;
|
||||
$_SESSION['canned']['msg'] = $msg;
|
||||
$_SESSION['canned']['errors'] = $errors;
|
||||
|
||||
/* Any errors? */
|
||||
if (strlen($hesk_error_buffer))
|
||||
{
|
||||
$hesk_error_buffer = $hesklang['rfm'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
|
||||
hesk_process_messages($hesk_error_buffer,'manage_ticket_templates.php');
|
||||
}
|
||||
|
||||
/* Get the latest tpl_order */
|
||||
$result = hesk_dbQuery('SELECT `tpl_order` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'ticket_templates` ORDER BY `tpl_order` DESC LIMIT 1');
|
||||
$row = hesk_dbFetchRow($result);
|
||||
$my_order = isset($row[0]) ? intval($row[0]) + 10 : 10;
|
||||
|
||||
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` (`title`,`message`,`tpl_order`) VALUES ('".hesk_dbEscape($savename)."','".hesk_dbEscape($msg)."','".intval($my_order)."')");
|
||||
|
||||
unset($_SESSION['canned']['what']);
|
||||
unset($_SESSION['canned']['name']);
|
||||
unset($_SESSION['canned']['msg']);
|
||||
unset($_SESSION['canned']['errors']);
|
||||
|
||||
hesk_process_messages($hesklang['ticket_tpl_saved'],'manage_ticket_templates.php','SUCCESS');
|
||||
} // End new_saved()
|
||||
|
||||
function remove()
|
||||
{
|
||||
global $hesk_settings, $hesklang;
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check();
|
||||
|
||||
$mysaved = intval( hesk_GET('id') ) or hesk_error($hesklang['id_not_valid']);
|
||||
|
||||
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` WHERE `id`='".intval($mysaved)."'");
|
||||
if (hesk_dbAffectedRows() != 1)
|
||||
{
|
||||
hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found].");
|
||||
}
|
||||
|
||||
hesk_process_messages($hesklang['ticket_tpl_removed'],'manage_ticket_templates.php','SUCCESS');
|
||||
} // End remove()
|
||||
|
||||
function order_saved()
|
||||
{
|
||||
global $hesk_settings, $hesklang;
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check();
|
||||
|
||||
$tplid = intval( hesk_GET('replyid') ) or hesk_error($hesklang['ticket_tpl_id']);
|
||||
$_SESSION['canned']['selcat2'] = $tplid;
|
||||
|
||||
$tpl_move = intval( hesk_GET('move') );
|
||||
|
||||
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `tpl_order`=`tpl_order`+".intval($tpl_move)." WHERE `id`='".intval($tplid)."'");
|
||||
if (hesk_dbAffectedRows() != 1) {hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found].");}
|
||||
|
||||
/* Update all category fields with new order */
|
||||
$result = hesk_dbQuery('SELECT `id` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'ticket_templates` ORDER BY `tpl_order` ASC');
|
||||
|
||||
$i = 10;
|
||||
while ($mytpl=hesk_dbFetchAssoc($result))
|
||||
{
|
||||
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `tpl_order`=".intval($i)." WHERE `id`='".intval($mytpl['id'])."'");
|
||||
$i += 10;
|
||||
}
|
||||
|
||||
header('Location: manage_ticket_templates.php');
|
||||
exit();
|
||||
} // End order_saved()
|
||||
|
||||
?>
|
||||
Reference in New Issue
Block a user