Luke Tainton
637
hesk/admin/delete_tickets.php
Normal file
637
hesk/admin/delete_tickets.php
Normal file
@@ -0,0 +1,637 @@
|
||||
<?php
|
||||
/**
|
||||
*
|
||||
* This file is part of HESK - PHP Help Desk Software.
|
||||
*
|
||||
* (c) Copyright Klemen Stirn. All rights reserved.
|
||||
* https://www.hesk.com
|
||||
*
|
||||
* For the full copyright and license agreement information visit
|
||||
* https://www.hesk.com/eula.php
|
||||
*
|
||||
*/
|
||||
|
||||
define('IN_SCRIPT',1);
|
||||
define('HESK_PATH','../');
|
||||
|
||||
/* Get all the required files and functions */
|
||||
require(HESK_PATH . 'hesk_settings.inc.php');
|
||||
define('TEMPLATE_PATH', HESK_PATH . "theme/{$hesk_settings['site_theme']}/");
|
||||
require(HESK_PATH . 'inc/common.inc.php');
|
||||
require(HESK_PATH . 'inc/admin_functions.inc.php');
|
||||
hesk_load_database_functions();
|
||||
|
||||
hesk_session_start();
|
||||
hesk_dbConnect();
|
||||
hesk_isLoggedIn();
|
||||
|
||||
/* Set correct return URL */
|
||||
if (isset($_SERVER['HTTP_REFERER']))
|
||||
{
|
||||
$url = hesk_input($_SERVER['HTTP_REFERER']);
|
||||
$url = str_replace('&','&',$url);
|
||||
if ($tmp = strstr($url,'show_tickets.php'))
|
||||
{
|
||||
$referer = $tmp;
|
||||
}
|
||||
elseif ($tmp = strstr($url,'find_tickets.php'))
|
||||
{
|
||||
$referer = $tmp;
|
||||
}
|
||||
elseif ($tmp = strstr($url,'admin_main.php'))
|
||||
{
|
||||
$referer = $tmp;
|
||||
}
|
||||
else
|
||||
{
|
||||
$referer = 'admin_main.php';
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$referer = 'admin_main.php';
|
||||
}
|
||||
|
||||
/* Is this a delete ticket request from within a ticket ("delete" icon)? */
|
||||
if ( isset($_GET['delete_ticket']) )
|
||||
{
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_del_tickets');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check();
|
||||
|
||||
// Tracking ID
|
||||
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
|
||||
|
||||
/* Get ticket info */
|
||||
$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1)
|
||||
{
|
||||
hesk_error($hesklang['ticket_not_found']);
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
/* Is this user allowed to delete tickets inside this category? */
|
||||
hesk_okCategory($ticket['category']);
|
||||
|
||||
hesk_fullyDeleteTicket();
|
||||
|
||||
hesk_process_messages(sprintf($hesklang['num_tickets_deleted'],1),$referer,'SUCCESS');
|
||||
}
|
||||
|
||||
|
||||
/* This is a request from ticket list. Must be POST and id must be an array */
|
||||
if ( ! isset($_POST['id']) || ! is_array($_POST['id']) )
|
||||
{
|
||||
hesk_process_messages($hesklang['no_selected'], $referer, 'NOTICE');
|
||||
}
|
||||
/* If not, then needs an action (a) POST variable set */
|
||||
elseif ( ! isset($_POST['a']) )
|
||||
{
|
||||
hesk_process_messages($hesklang['invalid_action'], $referer);
|
||||
}
|
||||
|
||||
$i=0;
|
||||
|
||||
// Possible priorities
|
||||
$priorities = array(
|
||||
'critical' => array('value' => 0, 'text' => $hesklang['critical'], 'formatted' => $hesklang['critical']),
|
||||
'high' => array('value' => 1, 'text' => $hesklang['high'], 'formatted' => $hesklang['high']),
|
||||
'medium' => array('value' => 2, 'text' => $hesklang['medium'], 'formatted' => $hesklang['medium']),
|
||||
'low' => array('value' => 3, 'text' => $hesklang['low'], 'formatted' => $hesklang['low']),
|
||||
);
|
||||
|
||||
// Assign tickets to
|
||||
if ( isset($_POST['action-type']) && $_POST['action-type'] == 'assi')
|
||||
{
|
||||
if ( ! isset($_POST['owner']) || $_POST['owner'] == '')
|
||||
{
|
||||
hesk_process_messages($hesklang['assign_no'], $referer, 'NOTICE');
|
||||
}
|
||||
|
||||
$end_message = array();
|
||||
$num_assigned = 0;
|
||||
|
||||
// Permissions
|
||||
$can_assign_others = hesk_checkPermission('can_assign_others',0);
|
||||
if ($can_assign_others)
|
||||
{
|
||||
$can_assign_self = TRUE;
|
||||
}
|
||||
else
|
||||
{
|
||||
$can_assign_self = hesk_checkPermission('can_assign_self',0);
|
||||
}
|
||||
|
||||
$owner = intval( hesk_POST('owner') );
|
||||
|
||||
if ($owner == -1)
|
||||
{
|
||||
foreach ($_POST['id'] as $this_id)
|
||||
{
|
||||
if ( is_array($this_id) )
|
||||
{
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
|
||||
$revision = sprintf($hesklang['thist2'],hesk_date(),'<i>'.$hesklang['unas'].'</i>',$_SESSION['name'].' ('.$_SESSION['user'].')');
|
||||
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0 , `assignedby`=NULL , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`={$this_id} LIMIT 1");
|
||||
|
||||
$end_message[] = sprintf($hesklang['assign_2'], $this_id);
|
||||
$i++;
|
||||
}
|
||||
|
||||
hesk_process_messages($hesklang['assign_1'],$referer,'SUCCESS');
|
||||
}
|
||||
|
||||
$res = hesk_dbQuery("SELECT `id`,`user`,`name`,`email`,`isadmin`,`categories`,`notify_assigned` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$owner}' LIMIT 1");
|
||||
$owner_data = hesk_dbFetchAssoc($res);
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||||
|
||||
if ( ! $owner_data['isadmin'])
|
||||
{
|
||||
$owner_data['categories']=explode(',',$owner_data['categories']);
|
||||
}
|
||||
|
||||
require(HESK_PATH . 'inc/email_functions.inc.php');
|
||||
|
||||
foreach ($_POST['id'] as $this_id)
|
||||
{
|
||||
if ( is_array($this_id) )
|
||||
{
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
|
||||
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`={$this_id} LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1)
|
||||
{
|
||||
continue;
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
if ( $ticket['owner'] == $owner )
|
||||
{
|
||||
$end_message[] = sprintf($hesklang['assign_3'], $ticket['trackid'], $owner_data['name']);
|
||||
$i++;
|
||||
continue;
|
||||
}
|
||||
if ( $owner_data['isadmin'] || in_array($ticket['category'],$owner_data['categories']))
|
||||
{
|
||||
$revision = sprintf($hesklang['thist2'],hesk_date(),$owner_data['name'].' ('.$owner_data['user'].')',$_SESSION['name'].' ('.$_SESSION['user'].')');
|
||||
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`={$owner} , `assignedby`=".intval($_SESSION['id']).", `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`={$this_id} LIMIT 1");
|
||||
|
||||
$end_message[] = sprintf($hesklang['assign_4'], $ticket['trackid'], $owner_data['name']);
|
||||
$num_assigned++;
|
||||
|
||||
$ticket['owner'] = $owner;
|
||||
|
||||
/* --> Prepare message */
|
||||
|
||||
// 1. Generate the array with ticket info that can be used in emails
|
||||
$info = array(
|
||||
'email' => $ticket['email'],
|
||||
'category' => $ticket['category'],
|
||||
'priority' => $ticket['priority'],
|
||||
'owner' => $ticket['owner'],
|
||||
'trackid' => $ticket['trackid'],
|
||||
'status' => $ticket['status'],
|
||||
'name' => $ticket['name'],
|
||||
'subject' => $ticket['subject'],
|
||||
'message' => $ticket['message'],
|
||||
'attachments' => $ticket['attachments'],
|
||||
'dt' => hesk_date($ticket['dt'], true),
|
||||
'lastchange' => hesk_date($ticket['lastchange'], true),
|
||||
'id' => $ticket['id'],
|
||||
'time_worked' => $ticket['time_worked'],
|
||||
'last_reply_by' => hesk_getReplierName($ticket),
|
||||
);
|
||||
|
||||
// 2. Add custom fields to the array
|
||||
foreach ($hesk_settings['custom_fields'] as $k => $v)
|
||||
{
|
||||
$info[$k] = $v['use'] ? $ticket[$k] : '';
|
||||
}
|
||||
|
||||
// 3. Make sure all values are properly formatted for email
|
||||
$ticket = hesk_ticketToPlain($info, 1, 0);
|
||||
|
||||
/* Notify the new owner? */
|
||||
if ($ticket['owner'] != intval($_SESSION['id']))
|
||||
{
|
||||
hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you');
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$end_message[] = sprintf($hesklang['assign_5'], $ticket['trackid'], $owner_data['name']);
|
||||
}
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
hesk_process_messages(sprintf($hesklang['assign_log'], $num_assigned, ($i - $num_assigned), implode("\n", $end_message)),$referer,($num_assigned == 0) ? 'ERROR' : ($num_assigned < $i ? 'NOTICE' : 'SUCCESS'));
|
||||
}
|
||||
|
||||
// Change priority
|
||||
if ( array_key_exists($_POST['a'], $priorities) )
|
||||
{
|
||||
// A security check
|
||||
hesk_token_check('POST');
|
||||
|
||||
// Priority info
|
||||
$priority = $priorities[$_POST['a']];
|
||||
|
||||
foreach ($_POST['id'] as $this_id)
|
||||
{
|
||||
if ( is_array($this_id) )
|
||||
{
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
$result = hesk_dbQuery("SELECT `priority`, `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`={$this_id} LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1)
|
||||
{
|
||||
continue;
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
if ($ticket['priority'] == $priority['value'])
|
||||
{
|
||||
continue;
|
||||
}
|
||||
|
||||
hesk_okCategory($ticket['category']);
|
||||
|
||||
$revision = sprintf($hesklang['thist8'],hesk_date(),$priority['formatted'],$_SESSION['name'].' ('.$_SESSION['user'].')');
|
||||
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `priority`='{$priority['value']}', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`={$this_id}");
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
hesk_process_messages($hesklang['pri_set_to'].' '.$priority['formatted'],$referer,'SUCCESS');
|
||||
}
|
||||
/* DELETE */
|
||||
elseif ($_POST['a']=='delete')
|
||||
{
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_del_tickets');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
foreach ($_POST['id'] as $this_id)
|
||||
{
|
||||
if ( is_array($this_id) )
|
||||
{
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1)
|
||||
{
|
||||
continue;
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
hesk_okCategory($ticket['category']);
|
||||
|
||||
hesk_fullyDeleteTicket();
|
||||
$i++;
|
||||
}
|
||||
|
||||
hesk_process_messages(sprintf($hesklang['num_tickets_deleted'],$i),$referer,'SUCCESS');
|
||||
}
|
||||
/* MERGE TICKETS */
|
||||
elseif ($_POST['a']=='merge')
|
||||
{
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_merge_tickets');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
/* Sort IDs, tickets will be merged to the lowest ID */
|
||||
sort($_POST['id'], SORT_NUMERIC);
|
||||
|
||||
/* Select lowest ID as the target ticket */
|
||||
$merge_into = array_shift($_POST['id']);
|
||||
|
||||
/* Merge tickets or throw an error */
|
||||
if ( hesk_mergeTickets( $_POST['id'] , $merge_into ) )
|
||||
{
|
||||
hesk_process_messages($hesklang['merged'],$referer,'SUCCESS');
|
||||
}
|
||||
else
|
||||
{
|
||||
$hesklang['merge_err'] .= ' ' . $_SESSION['error'];
|
||||
hesk_cleanSessionVars($_SESSION['error']);
|
||||
hesk_process_messages($hesklang['merge_err'],$referer);
|
||||
}
|
||||
}
|
||||
/* TAG/UNTAG TICKETS */
|
||||
elseif ($_POST['a']=='tag' || $_POST['a']=='untag')
|
||||
{
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_add_archive');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
if ($_POST['a']=='tag')
|
||||
{
|
||||
$archived = 1;
|
||||
$action = $hesklang['num_tickets_tag'];
|
||||
}
|
||||
else
|
||||
{
|
||||
$archived = 0;
|
||||
$action = $hesklang['num_tickets_untag'];
|
||||
}
|
||||
|
||||
foreach ($_POST['id'] as $this_id)
|
||||
{
|
||||
if ( is_array($this_id) )
|
||||
{
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1)
|
||||
{
|
||||
continue;
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
hesk_okCategory($ticket['category']);
|
||||
|
||||
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `archive`='$archived' WHERE `id`='".intval($this_id)."'");
|
||||
$i++;
|
||||
}
|
||||
|
||||
hesk_process_messages(sprintf($action,$i),$referer,'SUCCESS');
|
||||
}
|
||||
/* EXPORT */
|
||||
elseif ($_POST['a']=='export')
|
||||
{
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_export');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
$ids_to_export = array();
|
||||
|
||||
foreach ($_POST['id'] as $this_id)
|
||||
{
|
||||
if ( is_array($this_id) )
|
||||
{
|
||||
continue;
|
||||
}
|
||||
|
||||
$ids_to_export[] = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
$i++;
|
||||
}
|
||||
|
||||
if ($i < 1)
|
||||
{
|
||||
hesk_process_messages($hesklang['no_selected'], $referer, 'NOTICE');
|
||||
}
|
||||
|
||||
// Start SQL statement for selecting tickets
|
||||
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id` IN (".implode(',', $ids_to_export).") ";
|
||||
$sql .= " AND " . hesk_myCategories();
|
||||
$sql .= " AND " . hesk_myOwnership();
|
||||
|
||||
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
|
||||
require_once(HESK_PATH . 'inc/statuses.inc.php');
|
||||
require(HESK_PATH . 'inc/export_functions.inc.php');
|
||||
|
||||
list($success_msg, $tickets_exported) = hesk_export_to_XML($sql, true);
|
||||
|
||||
if ($tickets_exported > 0)
|
||||
{
|
||||
hesk_process_messages($success_msg,$referer,'SUCCESS');
|
||||
}
|
||||
else
|
||||
{
|
||||
hesk_process_messages($hesklang['n2ex'],$referer,'NOTICE');
|
||||
}
|
||||
}
|
||||
/* ANONYMIZE */
|
||||
elseif ($_POST['a']=='anonymize')
|
||||
{
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_privacy');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
require(HESK_PATH . 'inc/privacy_functions.inc.php');
|
||||
|
||||
foreach ($_POST['id'] as $this_id)
|
||||
{
|
||||
if ( is_array($this_id) )
|
||||
{
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
$result = hesk_dbQuery("SELECT `id`,`trackid`,`name`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' AND ".hesk_myOwnership()." LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1)
|
||||
{
|
||||
continue;
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
hesk_okCategory($ticket['category']);
|
||||
|
||||
hesk_anonymizeTicket(null, null, true);
|
||||
$i++;
|
||||
}
|
||||
|
||||
hesk_process_messages(sprintf($hesklang['num_tickets_anon'],$i),$referer,'SUCCESS');
|
||||
}
|
||||
/* PRINT */
|
||||
elseif ($_POST['a']=='print')
|
||||
{
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_view_tickets');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
// Load custom fields
|
||||
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
|
||||
|
||||
// Load statuses
|
||||
require_once(HESK_PATH . 'inc/statuses.inc.php');
|
||||
|
||||
// List of staff
|
||||
if (!isset($admins))
|
||||
{
|
||||
$admins = array();
|
||||
$res2 = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC");
|
||||
while ($row=hesk_dbFetchAssoc($res2))
|
||||
{
|
||||
$admins[$row['id']]=$row['name'];
|
||||
}
|
||||
}
|
||||
|
||||
// List of categories
|
||||
$hesk_settings['categories'] = array();
|
||||
$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
|
||||
while ($row=hesk_dbFetchAssoc($res2))
|
||||
{
|
||||
$hesk_settings['categories'][$row['id']] = $row['name'];
|
||||
}
|
||||
|
||||
// Print page head
|
||||
header('Content-Type: text/html; charset=utf-8');
|
||||
|
||||
$tickets = array();
|
||||
// Loop through ticket IDs and print them
|
||||
foreach ($_POST['id'] as $this_id)
|
||||
{
|
||||
if ( is_array($this_id) ) {
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1)
|
||||
{
|
||||
continue;
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
// Check that we have proper permissions to view this ticket
|
||||
hesk_okCategory($ticket['category']);
|
||||
|
||||
$can_view_ass_by = hesk_checkPermission('can_view_ass_by', 0);
|
||||
$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
|
||||
|
||||
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && ! hesk_checkPermission('can_view_ass_others',0))
|
||||
{
|
||||
// Maybe this user is allowed to view tickets he/she assigned?
|
||||
if ( ! $can_view_ass_by || $ticket['assignedby'] != $_SESSION['id'])
|
||||
{
|
||||
hesk_error($hesklang['ycvtao']);
|
||||
}
|
||||
}
|
||||
|
||||
if (!$ticket['owner'] && ! $can_view_unassigned)
|
||||
{
|
||||
hesk_error($hesklang['ycovtay']);
|
||||
}
|
||||
|
||||
// All good, continue...
|
||||
|
||||
$category['name'] = isset($hesk_settings['categories'][$ticket['category']]) ? $hesk_settings['categories'][$ticket['category']] : $hesklang['catd'];
|
||||
|
||||
// Get replies
|
||||
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='{$ticket['id']}' ORDER BY `id` ASC");
|
||||
|
||||
$ticket['replies'] = $res;
|
||||
$ticket['categoryName'] = $category['name'];
|
||||
$tickets[] = $ticket;
|
||||
}
|
||||
|
||||
// Print tickets
|
||||
require(HESK_PATH . 'inc/print_template.inc.php');
|
||||
flush();
|
||||
|
||||
exit();
|
||||
}
|
||||
/* JUST CLOSE */
|
||||
else
|
||||
{
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_view_tickets');
|
||||
hesk_checkPermission('can_resolve');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
// Will we need ticket notifications?
|
||||
if ($hesk_settings['notify_closed'])
|
||||
{
|
||||
require(HESK_PATH . 'inc/email_functions.inc.php');
|
||||
}
|
||||
|
||||
$revision = sprintf($hesklang['thist3'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
|
||||
|
||||
foreach ($_POST['id'] as $this_id)
|
||||
{
|
||||
if ( is_array($this_id) )
|
||||
{
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
|
||||
$result = hesk_dbQuery("SELECT " . ($hesk_settings['notify_closed'] ? '*' : '`category`') . " FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' LIMIT 1");
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
hesk_okCategory($ticket['category']);
|
||||
|
||||
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='3', `closedat`=NOW(), `closedby`=".intval($_SESSION['id']).", `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($this_id)."'");
|
||||
$i++;
|
||||
|
||||
// Notify customer of closed ticket?
|
||||
if ($hesk_settings['notify_closed'])
|
||||
{
|
||||
$ticket['dt'] = hesk_date($ticket['dt'], true);
|
||||
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
|
||||
$ticket = hesk_ticketToPlain($ticket, 1, 0);
|
||||
hesk_notifyCustomer('ticket_closed');
|
||||
}
|
||||
}
|
||||
|
||||
hesk_process_messages(sprintf($hesklang['num_tickets_closed'],$i),$referer,'SUCCESS');
|
||||
}
|
||||
|
||||
|
||||
/*** START FUNCTIONS ***/
|
||||
|
||||
|
||||
function hesk_fullyDeleteTicket()
|
||||
{
|
||||
global $hesk_settings, $hesklang, $ticket;
|
||||
|
||||
/* Delete attachment files */
|
||||
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `ticket_id`='".hesk_dbEscape($ticket['trackid'])."'");
|
||||
if (hesk_dbNumRows($res))
|
||||
{
|
||||
$hesk_settings['server_path'] = dirname(dirname(__FILE__));
|
||||
|
||||
while ($file = hesk_dbFetchAssoc($res))
|
||||
{
|
||||
hesk_unlink($hesk_settings['server_path'].'/'.$hesk_settings['attach_dir'].'/'.$file['saved_name']);
|
||||
}
|
||||
}
|
||||
|
||||
/* Delete attachments info from the database */
|
||||
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `ticket_id`='".hesk_dbEscape($ticket['trackid'])."'");
|
||||
|
||||
/* Delete the ticket */
|
||||
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($ticket['id'])."'");
|
||||
|
||||
/* Delete replies to the ticket */
|
||||
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."'");
|
||||
|
||||
/* Delete ticket notes */
|
||||
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `ticket`='".intval($ticket['id'])."'");
|
||||
|
||||
/* Delete ticket reply drafts */
|
||||
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."reply_drafts` WHERE `ticket`=".intval($ticket['id']));
|
||||
|
||||
return true;
|
||||
}
|
||||
?>
|
||||
Reference in New Issue
Block a user