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Signed-off-by: Luke Tainton <luke@tainton.uk>
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Luke Tainton
2020-02-26 12:23:50 +00:00
commit 39782c53ef
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116
hesk/admin/change_status.php Normal file
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<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Check permissions for this feature */
hesk_checkPermission('can_view_tickets');
/* A security check */
hesk_token_check();
/* Ticket ID */
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
// Load statuses
require_once(HESK_PATH . 'inc/statuses.inc.php');
/* New status */
$status = intval( hesk_REQUEST('s') );
if ( ! isset($hesk_settings['statuses'][$status]))
{
hesk_process_messages($hesklang['instat'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
}
// We need can_reply_tickets permission unless we are closing a ticket
if ($status != 3)
{
hesk_checkPermission('can_reply_tickets');
}
$locked = 0;
if ($status == 3) // Closed
{
if ( ! hesk_checkPermission('can_resolve', 0))
{
hesk_process_messages($hesklang['noauth_resolve'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
}
$action = $hesklang['ticket_been'] . ' ' . $hesklang['closed'];
$revision = sprintf($hesklang['thist3'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
if ($hesk_settings['custopen'] != 1)
{
$locked = 1;
}
// Notify customer of closed ticket?
if ($hesk_settings['notify_closed'])
{
// Get ticket info
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
$ticket = hesk_ticketToPlain($ticket, 1, 0);
// Notify customer
require(HESK_PATH . 'inc/email_functions.inc.php');
hesk_notifyCustomer('ticket_closed');
}
// Log who marked the ticket resolved
$closedby_sql = ' , `closedat`=NOW(), `closedby`='.intval($_SESSION['id']).' ';
}
elseif ($status != 0)
{
$status_name = hesk_get_status_name($status);
$action = sprintf($hesklang['tsst'], $status_name);
$revision = sprintf($hesklang['thist9'],hesk_date(),$status_name,$_SESSION['name'].' ('.$_SESSION['user'].')');
// Ticket is not resolved
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
}
else // Opened
{
$action = $hesklang['ticket_been'] . ' ' . $hesklang['opened'];
$revision = sprintf($hesklang['thist4'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
// Ticket is not resolved
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
if (hesk_dbAffectedRows() != 1)
{
hesk_error("$hesklang[int_error]: $hesklang[trackID_not_found].");
}
hesk_process_messages($action,'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'SUCCESS');