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Signed-off-by: Luke Tainton <luke@tainton.uk>
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Luke Tainton
2020-02-26 12:23:50 +00:00
commit 39782c53ef
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hesk/admin/assign_owner.php Normal file
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<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
require(HESK_PATH . 'inc/email_functions.inc.php');
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
$can_assign_others = hesk_checkPermission('can_assign_others',0);
if ($can_assign_others)
{
$can_assign_self = TRUE;
}
else
{
$can_assign_self = hesk_checkPermission('can_assign_self',0);
}
/* A security check */
hesk_token_check();
/* Ticket ID */
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($res);
$_SERVER['PHP_SELF'] = 'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999);
/* New owner ID */
$owner = intval( hesk_REQUEST('owner') );
/* If ID is -1 the ticket will be unassigned */
if ($owner == -1)
{
$revision = sprintf($hesklang['thist2'],hesk_date(),'<i>'.$hesklang['unas'].'</i>',$_SESSION['name'].' ('.$_SESSION['user'].')');
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0, `assignedby`=NULL, `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
hesk_process_messages($hesklang['tunasi2'],$_SERVER['PHP_SELF'],'SUCCESS');
}
elseif ($owner < 1)
{
hesk_process_messages($hesklang['nose'],$_SERVER['PHP_SELF'],'NOTICE');
}
/* Verify the new owner and permissions */
$res = hesk_dbQuery("SELECT `id`,`user`,`name`,`email`,`isadmin`,`categories`,`notify_assigned` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$owner}' LIMIT 1");
$row = hesk_dbFetchAssoc($res);
/* Has new owner access to the category? */
if ( ! $row['isadmin'])
{
$row['categories']=explode(',',$row['categories']);
if (!in_array($ticket['category'],$row['categories']))
{
hesk_error($hesklang['unoa']);
}
}
// Make sure two people don't assign a ticket to a different user at the same time
if ($ticket['owner'] && $ticket['owner'] != $owner && hesk_REQUEST('unassigned') && hesk_GET('confirm') != 'Y')
{
$new_owner = ($owner == $_SESSION['id']) ? $hesklang['scoy'] : sprintf($hesklang['scot'], $row['name']);
$res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$ticket['owner']}' LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
$row = hesk_dbFetchAssoc($res);
hesk_process_messages(
sprintf($hesklang['taat'], $row['name']) .
'<br /><br />' .
$new_owner .
'<br /><br />' .
'<a href="assign_owner.php?track='.$ticket['trackid'].'&amp;owner='.$owner.'&amp;token='.hesk_token_echo(0).'&amp;unassigned=1&amp;confirm=Y">'.$hesklang['ycto'].'</a> | ' .
'<a href="admin_ticket.php?track='.$ticket['trackid'].'">'.$hesklang['ncto'].'</a>',
$_SERVER['PHP_SELF'], 'NOTICE'
);
}
}
/* Assigning to self? */
if ($can_assign_others || ($owner == $_SESSION['id'] && $can_assign_self))
{
$assignedby = intval(hesk_SESSION('id'));
if ($assignedby > 0)
{
$assignedby = ',`assignedby`=' . $assignedby;
}
else
{
$assignedby = '';
}
$revision = sprintf($hesklang['thist2'],hesk_date(),$row['name'].' ('.$row['user'].')',$_SESSION['name'].' ('.$_SESSION['user'].')');
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`={$owner} {$assignedby}, `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
if ($owner != $_SESSION['id'] && !hesk_checkPermission('can_view_ass_others',0))
{
$_SERVER['PHP_SELF']='admin_main.php';
}
}
else
{
hesk_error($hesklang['no_permission']);
}
$ticket['owner'] = $owner;
/* --> Prepare message */
// 1. Generate the array with ticket info that can be used in emails
$info = array(
'email' => $ticket['email'],
'category' => $ticket['category'],
'priority' => $ticket['priority'],
'owner' => $ticket['owner'],
'trackid' => $ticket['trackid'],
'status' => $ticket['status'],
'name' => $ticket['name'],
'subject' => $ticket['subject'],
'message' => $ticket['message'],
'attachments' => $ticket['attachments'],
'dt' => hesk_date($ticket['dt'], true),
'lastchange' => hesk_date($ticket['lastchange'], true),
'id' => $ticket['id'],
'time_worked' => $ticket['time_worked'],
'last_reply_by' => hesk_getReplierName($ticket),
);
// 2. Add custom fields to the array
foreach ($hesk_settings['custom_fields'] as $k => $v)
{
$info[$k] = $v['use'] ? $ticket[$k] : '';
}
// 3. Make sure all values are properly formatted for email
$ticket = hesk_ticketToPlain($info, 1, 0);
/* Notify the new owner? */
if ($ticket['owner'] != intval($_SESSION['id']))
{
hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you');
}
$tmp = ($owner == $_SESSION['id']) ? $hesklang['tasy'] : $hesklang['taso'];
hesk_process_messages($tmp,$_SERVER['PHP_SELF'],'SUCCESS');
?>