176 lines
3.7 KiB
PHP
176 lines
3.7 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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/* Check if this is a valid include */
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if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
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// Load custom fields
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require_once(HESK_PATH . 'inc/custom_fields.inc.php');
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// Load statuses
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require_once(HESK_PATH . 'inc/statuses.inc.php');
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// This SQL code will be used to retrieve results
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$sql_final = "SELECT
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`id`,
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`trackid`,
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`name`,
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`email`,
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`category`,
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`priority`,
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`subject`,
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LEFT(`message`, 400) AS `message`,
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`dt`,
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`lastchange`,
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`firstreply`,
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`closedat`,
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`status`,
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`openedby`,
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`firstreplyby`,
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`closedby`,
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`replies`,
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`staffreplies`,
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`owner`,
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`time_worked`,
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`lastreplier`,
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`replierid`,
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`archive`,
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`locked`
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";
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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if ($v['use'])
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{
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$sql_final .= ", `".$k."`";
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}
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}
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$sql_final.= " FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
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// This code will be used to count number of results
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$sql_count = "SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
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// This is common SQL for both queries
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$sql = "";
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// Some default settings
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$archive = array(1=>0,2=>0);
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$s_my = array(1=>1,2=>1);
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$s_ot = array(1=>1,2=>1);
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$s_un = array(1=>1,2=>1);
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// --> TICKET CATEGORY
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$category = intval( hesk_GET('category', 0) );
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// Make sure user has access to this category
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if ($category && hesk_okCategory($category, 0) )
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{
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$sql .= " `category`='{$category}' ";
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}
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// No category selected, show only allowed categories
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else
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{
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$sql .= hesk_myCategories();
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}
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// Show only tagged tickets?
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if ( ! empty($_GET['archive']) )
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{
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$archive[1]=1;
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$sql .= " AND `archive`='1' ";
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}
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// Ticket owner preferences
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$fid = 1;
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require(HESK_PATH . 'inc/assignment_search.inc.php');
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// --> TICKET STATUS
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$status = $hesk_settings['statuses'];
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// Process statuses unless overridden with "s_all" variable
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if ( ! hesk_GET('s_all') )
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{
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foreach ($status as $k => $v)
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{
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if (empty($_GET['s'.$k]))
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{
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unset($status[$k]);
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}
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}
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}
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// How many statuses are we pulling out of the database?
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$tmp = count($status);
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// Do we need to search by status?
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if ( $tmp < count($hesk_settings['statuses']) )
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{
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// If no statuses selected, show default (all except RESOLVED)
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if ($tmp == 0)
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{
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$status = $hesk_settings['statuses'];
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unset($status[3]);
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}
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// Add to the SQL
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$sql .= " AND `status` IN ('" . implode("','", array_keys($status) ) . "') ";
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}
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// --> TICKET PRIORITY
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$possible_priority = array(
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0 => 'CRITICAL',
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1 => 'HIGH',
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2 => 'MEDIUM',
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3 => 'LOW',
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);
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$priority = $possible_priority;
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foreach ($priority as $k => $v)
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{
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if (empty($_GET['p'.$k]))
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{
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unset($priority[$k]);
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}
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}
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// How many priorities are we pulling out of the database?
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$tmp = count($priority);
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// Create the SQL based on the number of priorities we need
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if ($tmp == 0 || $tmp == 4)
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{
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// Nothing or all selected, no need to modify the SQL code
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$priority = $possible_priority;
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}
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else
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{
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// A custom selection of priorities
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$sql .= " AND `priority` IN ('" . implode("','", array_keys($priority) ) . "') ";
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}
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// That's all the SQL we need for count
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$sql_count .= $sql;
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$sql = $sql_final . $sql;
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// Prepare variables used in search and forms
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require(HESK_PATH . 'inc/prepare_ticket_search.inc.php');
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// List tickets?
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if (!isset($_SESSION['hide']['ticket_list']))
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{
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$href = 'show_tickets.php';
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require(HESK_PATH . 'inc/ticket_list.inc.php');
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}
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