85 lines
2.3 KiB
HTML
85 lines
2.3 KiB
HTML
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
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<head>
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<title>Interactive help for Hesk settings</title>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<link href="help_style.css" type="text/css" rel="stylesheet" />
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</head>
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<body>
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<!-- next: 3 -->
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<h3>Interactive help for Hesk settings</h3>
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<p> </p>
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<a name="1"></a><span class="section">» Fields in ticket list</span>
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<p>Choose what fields you wish to have displayed in HESK ticket list.</p>
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<p>Note that any custom fields need to be saved first before they appear in this list.</p>
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<p>If no fields are selected, the Tracking ID field will be selected automatically.</p>
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<p>At least one of these three fields must be shown: ID, Tracking ID, Subject</p>
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<p> </p>
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<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<a name="2"></a><p class="title">Date format in list of tickets</p>
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<p>Select how you would like date columns (submitted, updated) in ticket list show information.</p>
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<table border="1" cellspacing="0" cellpadding="4">
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<tr>
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<td><b><i>Setting</i></b></td>
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<td><b><i>Result</i></b></td>
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<td><b><i>Example</i></b></td>
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</tr>
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<tr>
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<td valign="top"><b>HESK Style</b></td>
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<td><b>HH:mm</b> if updated today<br />
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<b>Yesterday</b> if updated yesterday<br />
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<b>DD MMM YY</b> if updated before yesterday</td>
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<td>14:35<br />Yesterday<br />26 Sep 14</td>
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</tr>
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<tr>
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<td valign="top"><b>Date and time</b></td>
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<td>YYYY-MM-DD<br />HH:mm:ss</td>
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<td>2014-09-26<br />14:35:12</td>
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</tr>
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<tr>
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<td valign="top"><b>Short descriptive</b></td>
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<td valign="top">number + abbreviated time</td>
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<td>1w2d (1 week 2 days)<br />30s (30 seconds)<br />2d6h (2 days 6 hours)</td>
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</tr>
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</table>
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<p> </p>
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<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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</body>
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</html> |