136 lines
4.5 KiB
PHP
136 lines
4.5 KiB
PHP
<?php
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global $hesk_settings, $hesklang;
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/**
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* @var array $tickets
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* @var boolean $showStaffOnlyFields
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*/
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// This guard is used to ensure that users can't hit this outside of actual HESK code
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if (!defined('IN_SCRIPT')) {
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die();
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}
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?>
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<!DOCTYPE html>
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<html>
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<head>
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<title><?php echo $hesk_settings['hesk_title']; ?></title>
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<meta http-equiv="Content-Type" content="text/html; charset=<?php echo $hesklang['ENCODING']; ?>">
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<style type="text/css">
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body, table, td, p {
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color: black;
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font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;
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font-size: <?php echo $hesk_settings['print_font_size']; ?>px;
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word-wrap: break-word;
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word-break: break-word;
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}
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table {
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border-collapse: collapse;
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}
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hr {
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border: 0;
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color: #9e9e9e;
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background-color: #9e9e9e;
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height: 1px;
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width: 100%;
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text-align: left;
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}
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</style>
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</head>
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<body onload="window.print()">
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<?php foreach ($tickets as $ticket): ?>
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<table border="0">
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<tr>
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<td><?php echo $hesklang['subject']; ?>:</td>
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<td><b><?php echo $ticket['subject']; ?></b></td>
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</tr>
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<tr>
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<td><?php echo $hesklang['trackID']; ?>:</td>
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<td><?php echo $ticket['trackid']; ?></td>
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</tr>
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<tr>
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<td><?php echo $hesklang['ticket_status']; ?>:</td>
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<td><?php echo $ticket['status']; ?></td>
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</tr>
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<tr>
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<td><?php echo $hesklang['created_on']; ?>:</td>
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<td><?php echo $ticket['dt']; ?></td>
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</tr>
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<tr>
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<td><?php echo $hesklang['last_update']; ?>:</td>
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<td><?php echo $ticket['lastchange']; ?></td>
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</tr>
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<?php if ($ticket['owner'] != ''): ?>
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<tr>
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<td><?php echo $hesklang['taso3']; ?></td>
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<td><?php echo $ticket['owner']; ?></td>
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</tr>
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<?php endif; ?>
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<tr>
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<td><?php echo $hesklang['last_replier']; ?>:</td>
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<td><?php echo $ticket['repliername']; ?></td>
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</tr>
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<tr>
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<td><?php echo $hesklang['category']; ?>:</td>
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<td><?php echo $ticket['categoryName']; ?></td>
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</tr>
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<?php if ($showStaffOnlyFields): ?>
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<tr>
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<td><?php echo $hesklang['ts']; ?>:</td>
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<td><?php echo $ticket['time_worked']; ?></td>
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</tr>
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<tr>
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<td><?php echo $hesklang['due_date']; ?>:</td>
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<td><?php echo $ticket['due_date']; ?></td>
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</tr>
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<tr>
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<td><?php echo $hesklang['ip']; ?>:</td>
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<td><?php echo $ticket['ip']; ?></td>
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</tr>
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<tr>
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<td><?php echo $hesklang['email']; ?>:</td>
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<td><?php echo $ticket['email']; ?></td>
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</tr>
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<?php endif; ?>
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<tr>
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<td><?php echo $hesklang['name']; ?>:</td>
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<td><?php echo $ticket['name']; ?></td>
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</tr>
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<?php foreach ($ticket['custom_fields'] as $customField): ?>
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<tr>
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<td><?php echo $customField['name']; ?></td>
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<td><?php echo $customField['value']; ?></td>
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</tr>
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<?php endforeach; ?>
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</table>
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<?php if (count($ticket['notes'])): ?>
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<?php foreach ($ticket['notes'] as $note): ?>
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<p><?php echo $hesklang['noteby']; ?> <b><?php echo ($note['name'] ? $note['name'] : $hesklang['e_udel']); ?></b></i> - <?php echo hesk_date($note['dt'], true); ?><br>
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<?php echo strlen($note['message']) ? $note['message'] : '<i>no message</i>'; ?></p>
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<?php endforeach; ?>
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<?php endif; ?>
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<?php if ($ticket['message'] != ''): ?>
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<p><?php echo $ticket['message']; ?></p>
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<?php endif; ?>
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<?php foreach ($ticket['replies'] as $reply): ?>
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<hr>
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<table border="0">
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<tr>
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<td><?php echo $hesklang['date']; ?>:</td>
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<td><?php echo $reply['dt']; ?></td>
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</tr>
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<tr>
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<td><?php echo $hesklang['name']; ?>:</td>
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<td><?php echo $reply['name']; ?></td>
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</tr>
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</table>
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<p><?php echo $reply['message']; ?></p>
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<?php endforeach; ?>
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<div style="page-break-after: always;"><?php echo $hesklang['end_ticket']; ?></div>
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<?php endforeach; ?>
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</body>
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</html>
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