391 lines
21 KiB
PHP
391 lines
21 KiB
PHP
<?php
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global $hesk_settings, $hesklang;
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/**
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* @var array $ticket
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* @var boolean $ticketJustReopened
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* @var string $trackingID
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* @var int $numberOfReplies
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* @var array $category
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* @var array $replies
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* @var string $email
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* @var array $customFieldsBeforeMessage
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* @var array $customFieldsAfterMessage
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*/
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// This guard is used to ensure that users can't hit this outside of actual HESK code
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if (!defined('IN_SCRIPT')) {
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die();
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}
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require_once(TEMPLATE_PATH . 'customer/util/alerts.php');
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require_once(TEMPLATE_PATH . 'customer/util/custom-fields.php');
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require(TEMPLATE_PATH . 'customer/view-ticket/partial/add-reply.php');
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?>
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<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="utf-8" />
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<title><?php echo $hesk_settings['hesk_title']; ?></title>
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<meta http-equiv="X-UA-Compatible" content="IE=Edge" />
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<meta name="viewport" content="width=device-width,minimum-scale=1.0,maximum-scale=1.0" />
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<link rel="apple-touch-icon" sizes="180x180" href="<?php echo HESK_PATH; ?>img/favicon/apple-touch-icon.png" />
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<link rel="icon" type="image/png" sizes="32x32" href="<?php echo HESK_PATH; ?>img/favicon/favicon-32x32.png" />
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<link rel="icon" type="image/png" sizes="16x16" href="<?php echo HESK_PATH; ?>img/favicon/favicon-16x16.png" />
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<link rel="manifest" href="<?php echo HESK_PATH; ?>img/favicon/site.webmanifest" />
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<link rel="mask-icon" href="<?php echo HESK_PATH; ?>img/favicon/safari-pinned-tab.svg" color="#5bbad5" />
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<link rel="shortcut icon" href="<?php echo HESK_PATH; ?>img/favicon/favicon.ico" />
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<meta name="msapplication-TileColor" content="#2d89ef" />
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<meta name="msapplication-config" content="<?php echo HESK_PATH; ?>img/favicon/browserconfig.xml" />
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<meta name="theme-color" content="#ffffff" />
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<meta name="format-detection" content="telephone=no" />
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<link rel="stylesheet" media="all" href="<?php echo TEMPLATE_PATH; ?>customer/css/app<?php echo $hesk_settings['debug_mode'] ? '' : '.min'; ?>.css" />
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<link rel="stylesheet" href="./css/zebra_tooltips.css">
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<?php if ($hesk_settings['staff_ticket_formatting'] == 2): ?>
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<script type="text/javascript" src="<?php echo HESK_PATH; ?>js/prism.js?<?php echo $hesk_settings['hesk_version']; ?>"></script>
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<link rel="stylesheet" media="all" href="<?php echo HESK_PATH; ?>css/prism.css?<?php echo $hesk_settings['hesk_version']; ?>">
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<?php endif; ?>
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<?php include(TEMPLATE_PATH . '../../head.txt'); ?>
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</head>
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<body class="cust-help">
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<?php include(TEMPLATE_PATH . '../../header.txt'); ?>
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<div class="wrapper">
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<main class="main">
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<header class="header">
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<div class="contr">
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<div class="header__inner">
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<a href="<?php echo $hesk_settings['hesk_url']; ?>" class="header__logo">
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<?php echo $hesk_settings['hesk_title']; ?>
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</a>
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<?php if ($hesk_settings['can_sel_lang']): ?>
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<div class="header__lang">
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<form method="get" action="" style="margin:0;padding:0;border:0;white-space:nowrap;">
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<div class="dropdown-select center out-close">
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<select name="language" onchange="this.form.submit()">
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<?php hesk_listLanguages(); ?>
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</select>
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</div>
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<?php foreach (hesk_getCurrentGetParameters() as $key => $value): ?>
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<input type="hidden" name="<?php echo hesk_htmlentities($key); ?>"
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value="<?php echo hesk_htmlentities($value); ?>">
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<?php endforeach; ?>
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</form>
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</div>
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<?php endif; ?>
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</div>
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</div>
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</header>
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<div class="breadcrumbs">
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<div class="contr">
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<div class="breadcrumbs__inner">
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<a href="<?php echo $hesk_settings['site_url']; ?>">
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<span><?php echo $hesk_settings['site_title']; ?></span>
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</a>
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<svg class="icon icon-chevron-right">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-right"></use>
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</svg>
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<a href="<?php echo $hesk_settings['hesk_url']; ?>">
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<span><?php echo $hesk_settings['hesk_title']; ?></span>
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</a>
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<svg class="icon icon-chevron-right">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-right"></use>
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</svg>
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<div class="last"><?php echo ($hesk_settings['new_top'] && $ticket['replies'] ? $ticket['subject'] : $hesklang['your_ticket']); ?></div>
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</div>
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</div>
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</div>
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<div class="main__content">
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<div class="contr">
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<div style="margin-bottom: 20px;">
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<?php
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hesk3_show_messages($messages);
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?>
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</div>
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<div class="ticket">
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<div class="ticket__body">
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<?php
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// Print "Submit a reply" form?
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if (($ticket['locked'] != 1 && $ticket['status'] != 3 && $hesk_settings['reply_top'] == 1) ||
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$ticketJustReopened) {
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showReplyForm($trackingID, $email, $ticketJustReopened);
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}
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if ($hesk_settings['new_top']) {
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displayReplies($replies, $trackingID);
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}
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?>
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<article class="ticket__body_block">
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<h3><?php echo $ticket['subject']; ?></h3>
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<div class="block--head">
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<div class="d-flex">
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<div class="contact">
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<span><?php echo $hesklang['name']; ?>:</span>
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<span><?php echo $ticket['name']; ?></span>
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</div>
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<?php if ($ticket['email'] != ''): ?>
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<div class="contact">
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<span><?php echo $hesklang['email']; ?>:</span>
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<a href="mailto:<?php echo $ticket['email']; ?>" class="link">
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<?php echo $ticket['email']; ?>
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</a>
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</div>
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<?php endif; ?>
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<time class="timeago tooltip" datetime="<?php echo date("c", strtotime($ticket['dt'])) ; ?>" title="<?php echo hesk_date($ticket['dt'], true); ?>"><?php echo hesk_date($ticket['dt'], true); ?></time>
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</div>
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<a title="<?php echo $hesklang['btn_print']; ?>" href="print.php?track=<?php echo $ticket['trackid'].$hesk_settings['e_query']; ?>" target="_blank" class="btn btn-action tooltip">
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<svg class="icon icon-print">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-print"></use>
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</svg>
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</a>
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</div>
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<?php
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hesk3_output_custom_fields_for_display($customFieldsBeforeMessage);
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if ($ticket['message_html'] != ''):
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?>
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<div class="block--description browser-default">
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<p><?php echo $ticket['message_html']; ?></p>
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</div>
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<?php
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endif;
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hesk3_output_custom_fields_for_display($customFieldsAfterMessage);
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listAttachments($ticket['attachments'], $trackingID);
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?>
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</article>
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<?php
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if (!$hesk_settings['new_top']) {
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displayReplies($replies, $trackingID);
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}
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if ($ticket['locked'] != 1 && $ticket['status'] != 3 && !$hesk_settings['reply_top'] && !$ticketJustReopened) {
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showReplyForm($trackingID, $email, false);
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}
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?>
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</div>
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<div class="ticket__params">
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<section class="params--block details collapsed-on-xs">
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<h4 class="accordion-title">
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<span><?php echo $hesklang['ticket_details']; ?></span>
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<a href="ticket.php?track=<?php echo $ticket['trackid'].$hesk_settings['e_query']; ?>" class="btn link">
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<svg class="icon icon-refresh">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-refresh"></use>
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</svg>
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<span class="ml-1"><?php echo $hesklang['refresh_page']; ?></span>
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</a>
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<button class="btn btn-toggler">
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<svg class="icon icon-chevron-down">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-down"></use>
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</svg>
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</button>
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</h4>
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<div class="accordion-body">
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<div class="row">
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<div class="title"><?php echo $hesklang['trackID']; ?>:</div>
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<div class="value"><?php echo $trackingID; ?></div>
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</div>
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<?php if ($hesk_settings['sequential']): ?>
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<div class="row">
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<div class="title"><?php echo $hesklang['seqid']; ?>:</div>
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<div class="value"><?php echo $ticket['id']; ?></div>
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</div>
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<?php endif; ?>
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<?php
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if ($ticket['status'] == 3) {
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$status_action = ($ticket['locked'] != 1 && $hesk_settings['custopen']) ? '[<a class="link" href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=2&Refresh='.rand(10000,99999).'&token='.hesk_token_echo(0).'">'.$hesklang['open_action'].'</a>]' : '';
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} elseif ($hesk_settings['custclose']) {
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$status_action = '[<a class="link" href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=3&Refresh='.rand(10000,99999).'&token='.hesk_token_echo(0).'">'.$hesklang['close_action'].'</a>]';
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} else {
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$status_action = '';
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}
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?>
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<div class="row" <?php echo strlen($status_action) ? 'style="margin-bottom: 10px;"' : ''; ?>>
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<div class="title"><?php echo $hesklang['ticket_status']; ?>:</div>
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<div class="value"><?php echo hesk_get_ticket_status($ticket['status']); ?></div>
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</div>
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<?php if (strlen($status_action)): ?>
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<div class="row">
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<div class="title"> </div>
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<div class="value center"><?php echo $status_action; ?></div>
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</div>
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<?php endif; ?>
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<div class="row">
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<div class="title"><?php echo $hesklang['created_on']; ?>:</div>
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<div class="value"><?php echo hesk_date($ticket['dt'], true); ?></div>
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</div>
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<div class="row">
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<div class="title"><?php echo $hesklang['last_update']; ?>:</div>
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<div class="value"><?php echo hesk_date($ticket['lastchange'], true); ?></div>
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</div>
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<div class="row">
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<div class="title"><?php echo $hesklang['last_replier']; ?>:</div>
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<div class="value"><?php echo $ticket['repliername']; ?></div>
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</div>
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<div class="row">
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<div class="title"><?php echo $hesklang['category']; ?>:</div>
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<div class="value"><?php echo $category['name']; ?></div>
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</div>
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<div class="row">
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<div class="title"><?php echo $hesklang['replies']; ?>:</div>
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<div class="value"><?php echo $numberOfReplies; ?></div>
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</div>
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<?php if ($hesk_settings['cust_urgency']): ?>
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<div class="row">
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<div class="title"><?php echo $hesklang['priority']; ?>:</div>
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<?php
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$priorities = array(
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0 => 'critical',
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1 => 'high',
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2 => 'medium',
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3 => 'low'
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);
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$priorityValue = $priorities[$ticket['priority']];
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?>
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<div class="value with-label priority" data-value="<?php echo $priorityValue; ?>">
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<span><?php echo $hesklang[$priorityValue]; ?></span>
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</div>
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</div>
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<?php endif; ?>
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</div>
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</section>
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</div>
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</div>
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</div>
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</div>
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<?php
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/*******************************************************************************
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The code below handles HESK licensing and must be included in the template.
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Removing this code is a direct violation of the HESK End User License Agreement,
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will void all support and may result in unexpected behavior.
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To purchase a HESK license and support future HESK development please visit:
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https://www.hesk.com/buy.php
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*******************************************************************************/
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$hesk_settings['hesk_license']('Qo8Zm9vdGVyIGNsYXNzPSJmb290ZXIiPg0KICAgIDxwIGNsY
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XNzPSJ0ZXh0LWNlbnRlciI+UG93ZXJlZCBieSA8YSBocmVmPSJodHRwczovL3d3dy5oZXNrLmNvbSIgY
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2xhc3M9ImxpbmsiPkhlbHAgRGVzayBTb2Z0d2FyZTwvYT4gPHNwYW4gY2xhc3M9ImZvbnQtd2VpZ2h0L
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WJvbGQiPkhFU0s8L3NwYW4+LCBpbiBwYXJ0bmVyc2hpcCB3aXRoIDxhIGhyZWY9Imh0dHBzOi8vd3d3L
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nN5c2FpZC5jb20vP3V0bV9zb3VyY2U9SGVzayZhbXA7dXRtX21lZGl1bT1jcGMmYW1wO3V0bV9jYW1wY
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Wlnbj1IZXNrUHJvZHVjdF9Ub19IUCIgY2xhc3M9ImxpbmsiPlN5c0FpZCBUZWNobm9sb2dpZXM8L2E+P
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C9wPg0KPC9mb290ZXI+DQo=',"\104", "347db01e129edd4b3877f70ea6fed019462ae827");
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/*******************************************************************************
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END LICENSE CODE
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*******************************************************************************/
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?>
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</main>
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</div>
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<?php include(TEMPLATE_PATH . '../../footer.txt'); ?>
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<script src="<?php echo TEMPLATE_PATH; ?>customer/js/jquery-3.5.1.min.js"></script>
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<script src="<?php echo TEMPLATE_PATH; ?>customer/js/hesk_functions.js"></script>
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<script src="<?php echo TEMPLATE_PATH; ?>customer/js/svg4everybody.min.js"></script>
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<script src="<?php echo TEMPLATE_PATH; ?>customer/js/selectize.min.js"></script>
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<script src="<?php echo TEMPLATE_PATH; ?>customer/js/app<?php echo $hesk_settings['debug_mode'] ? '' : '.min'; ?>.js"></script>
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<?php if ($hesk_settings['time_display']): ?>
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<script src="./js/timeago/jquery.timeago.js?<?php echo $hesk_settings['hesk_version']; ?>"></script>
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<?php if ($hesklang['TIMEAGO_LANG_FILE'] != 'jquery.timeago.en.js'): ?>
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<script type="text/javascript" src="./js/timeago/locales/<?php echo $hesklang['TIMEAGO_LANG_FILE']; ?>?<?php echo $hesk_settings['hesk_version']; ?>"></script>
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<?php endif; ?>
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<script type="text/javascript">
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jQuery(document).ready(function() {
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$("time.timeago").timeago();
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});
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</script>
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<?php endif; ?>
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<script src="./js/zebra_tooltips.min.js?<?php echo $hesk_settings['hesk_version']; ?>"></script>
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<script>
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$(document).ready(function() {
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new $.Zebra_Tooltips($('.tooltip'), {animation_offset: 0, animation_speed: 100, hide_delay: 0, show_delay: 0, vertical_alignment: 'above', vertical_offset: 5});
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});
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</script>
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</body>
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</html>
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<?php
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// Helper functions
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function displayReplies($replies, $trackingId) {
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global $hesklang, $hesk_settings;
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foreach ($replies as $reply) {
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/* Store unread reply IDs for later */
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if ($reply['staffid'] && !$reply['read']) {
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$unread_replies[] = $reply['id'];
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}
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?>
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<article class="ticket__body_block <?php if ($reply['staffid']) { ?>response<?php } ?>">
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<div class="block--head">
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<div class="d-flex">
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<div class="contact">
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<?php echo $hesklang['reply_by']; ?>
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<b><?php echo $reply['name']; ?></b>
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»
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<time class="timeago tooltip" datetime="<?php echo date("c", strtotime($reply['dt'])) ; ?>" title="<?php echo hesk_date($reply['dt'], true); ?>"><?php echo hesk_date($reply['dt'], true); ?></time>
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</div>
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</div>
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<a title="<?php echo $hesklang['btn_print']; ?>" href="print.php?track=<?php echo $trackingId.$hesk_settings['e_query']; ?>" target="_blank" class="btn btn-action tooltip">
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<svg class="icon icon-print">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-print"></use>
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</svg>
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</a>
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</div>
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<div class="block--description browser-default">
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<p><?php echo $reply['message_html']; ?></p>
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</div>
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<?php listAttachments($reply['attachments'], $trackingId); ?>
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<?php if ($hesk_settings['rating'] && $reply['staffid']): ?>
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<div class="ticket__block-footer">
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<?php
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if ($reply['rating'] == 1) {
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echo $hesklang['rnh'];
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} elseif ($reply['rating'] == 5) {
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echo $hesklang['rh'];
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} else { ?>
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<div id="rating<?php echo $reply['id']; ?>">
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<span><?php echo $hesklang['r']; ?></span>
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<a href="javascript:" onclick="HESK_FUNCTIONS.rate('rate.php?rating=5&id=<?php echo $reply['id']; ?>&track=<?php echo $trackingId; ?>','rating<?php echo $reply['id']; ?>')" class="link">
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<?php echo $hesklang['yes_title_case']; ?>
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</a>
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<span>|</span>
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<a href="javascript:" onclick="HESK_FUNCTIONS.rate('rate.php?rating=1&id=<?php echo $reply['id']; ?>&track=<?php echo $trackingId; ?>','rating<?php echo $reply['id']; ?>')" class="link">
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<?php echo $hesklang['no_title_case']; ?>
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</a>
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</div>
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<?php }
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?>
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</div>
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<?php endif; ?>
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</article>
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<?php
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}
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}
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function listAttachments($attachments, $trackingId) {
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global $hesk_settings, $hesklang;
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/* Attachments disabled or not available */
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if (!$hesk_settings['attachments']['use'] || ! strlen($attachments) ) {
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return false;
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}
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?>
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<div class="block--uploads">
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<?php
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/* List attachments */
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$att=explode(',',substr($attachments, 0, -1));
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foreach ($att as $myatt) {
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list($att_id, $att_name) = explode('#', $myatt);
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?>
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»
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<svg class="icon icon-attach">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-attach"></use>
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</svg>
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<a title="<?php echo $hesklang['dnl']; ?>" href="download_attachment.php?att_id=<?php echo $att_id; ?>&track=<?php echo $trackingId.$hesk_settings['e_query']; ?>">
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<?php echo $att_name; ?>
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</a>
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<br>
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<?php
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}
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?>
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</div>
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<?php
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return true;
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}
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