477 lines
28 KiB
PHP
477 lines
28 KiB
PHP
<?php
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global $hesk_settings, $hesklang;
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/**
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* @var string $categoryName
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* @var int $categoryId
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* @var array $visibleCustomFieldsBeforeMessage
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* @var array $visibleCustomFieldsAfterMessage
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* @var array $customFieldsBeforeMessage
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* @var array $customFieldsAfterMessage
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*/
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// This guard is used to ensure that users can't hit this outside of actual HESK code
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if (!defined('IN_SCRIPT')) {
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die();
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}
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require_once(TEMPLATE_PATH . 'customer/util/alerts.php');
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require_once(TEMPLATE_PATH . 'customer/util/custom-fields.php');
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?>
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<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="utf-8" />
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<title><?php echo $hesk_settings['tmp_title']; ?></title>
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<meta http-equiv="X-UA-Compatible" content="IE=Edge" />
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<meta name="viewport" content="width=device-width,minimum-scale=1.0,maximum-scale=1.0" />
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<link rel="apple-touch-icon" sizes="180x180" href="<?php echo HESK_PATH; ?>img/favicon/apple-touch-icon.png" />
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<link rel="icon" type="image/png" sizes="32x32" href="<?php echo HESK_PATH; ?>img/favicon/favicon-32x32.png" />
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<link rel="icon" type="image/png" sizes="16x16" href="<?php echo HESK_PATH; ?>img/favicon/favicon-16x16.png" />
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<link rel="manifest" href="<?php echo HESK_PATH; ?>img/favicon/site.webmanifest" />
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<link rel="mask-icon" href="<?php echo HESK_PATH; ?>img/favicon/safari-pinned-tab.svg" color="#5bbad5" />
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<link rel="shortcut icon" href="<?php echo HESK_PATH; ?>img/favicon/favicon.ico" />
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<meta name="msapplication-TileColor" content="#2d89ef" />
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<meta name="msapplication-config" content="<?php echo HESK_PATH; ?>img/favicon/browserconfig.xml" />
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<meta name="theme-color" content="#ffffff" />
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<meta name="format-detection" content="telephone=no" />
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<link rel="stylesheet" media="all" href="<?php echo TEMPLATE_PATH; ?>customer/css/app<?php echo $hesk_settings['debug_mode'] ? '' : '.min'; ?>.css" />
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<!--[if IE]>
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<link rel="stylesheet" media="all" href="<?php echo TEMPLATE_PATH; ?>customer/css/ie9.css" />
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<![endif]-->
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<style>
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.form-footer .btn {
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margin-top: 20px;
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}
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</style>
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<?php include(TEMPLATE_PATH . '../../head.txt'); ?>
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</head>
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<body class="cust-help">
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<?php include(TEMPLATE_PATH . '../../header.txt'); ?>
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<div class="wrapper">
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<main class="main">
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<header class="header">
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<div class="contr">
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<div class="header__inner">
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<a href="<?php echo $hesk_settings['hesk_url']; ?>" class="header__logo">
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<?php echo $hesk_settings['hesk_title']; ?>
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</a>
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<?php if ($hesk_settings['can_sel_lang']): ?>
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<div class="header__lang">
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<form method="get" action="" style="margin:0;padding:0;border:0;white-space:nowrap;">
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<div class="dropdown-select center out-close">
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<select name="language" onchange="this.form.submit()">
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<?php hesk_listLanguages(); ?>
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</select>
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</div>
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<?php foreach (hesk_getCurrentGetParameters() as $key => $value): ?>
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<input type="hidden" name="<?php echo hesk_htmlentities($key); ?>"
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value="<?php echo hesk_htmlentities($value); ?>">
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<?php endforeach; ?>
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</form>
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</div>
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<?php endif; ?>
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</div>
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</div>
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</header>
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<div class="breadcrumbs">
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<div class="contr">
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<div class="breadcrumbs__inner">
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<a href="<?php echo $hesk_settings['site_url']; ?>">
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<span><?php echo $hesk_settings['site_title']; ?></span>
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</a>
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<svg class="icon icon-chevron-right">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-right"></use>
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</svg>
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<a href="index.php">
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<span><?php echo $hesk_settings['hesk_title']; ?></span>
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</a>
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<svg class="icon icon-chevron-right">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-right"></use>
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</svg>
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<a href="index.php?a=add">
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<span><?php echo $hesklang['submit_ticket'] ?></span>
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</a>
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<svg class="icon icon-chevron-right">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-right"></use>
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</svg>
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<div class="last"><?php echo $categoryName; ?></div>
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</div>
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</div>
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</div>
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<div class="main__content">
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<div class="contr">
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<div style="margin-bottom: 20px;">
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<?php
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hesk3_show_messages($messages);
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?>
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</div>
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<h3 class="article__heading article__heading--form">
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<div class="icon-in-circle">
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<svg class="icon icon-submit-ticket">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-submit-ticket"></use>
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</svg>
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</div>
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<span class="ml-1"><?php echo $hesklang['submit_a_support_request']; ?></span>
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</h3>
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<div class="article-heading-tip">
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<span><?php echo $hesklang['req_marked_with']; ?></span>
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<span class="label required"></span>
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</div>
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<form class="form form-submit-ticket ticket-create <?php echo count($_SESSION['iserror']) ? 'invalid' : ''; ?>" method="post" action="submit_ticket.php?submit=1" name="form1" id="form1" enctype="multipart/form-data">
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<section class="form-groups">
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<div class="form-group error">
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<label class="label required"><?php echo $hesklang['name']; ?>:</label>
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<input type="text" name="name" class="form-control <?php if (in_array('name',$_SESSION['iserror'])) {echo 'isEerror';} ?>" maxlength="50" value="<?php if (isset($_SESSION['c_name'])) {echo stripslashes(hesk_input($_SESSION['c_name']));} ?>" required>
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</div>
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<div class="form-group">
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<label class="label <?php if ($hesk_settings['require_email']) { ?>required<?php } ?>"><?php echo $hesklang['email']; ?>:</label>
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<input type="<?php echo $hesk_settings['multi_eml'] ? 'text' : 'email'; ?>"
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class="form-control <?php if (in_array('email',$_SESSION['iserror'])) {echo 'isError';} elseif (in_array('email',$_SESSION['isnotice'])) {echo 'isNotice';} ?>"
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name="email" id="email" maxlength="1000"
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value="<?php if (isset($_SESSION['c_email'])) {echo stripslashes(hesk_input($_SESSION['c_email']));} ?>" <?php if($hesk_settings['detect_typos']) { echo ' onblur="HESK_FUNCTIONS.suggestEmail(\'email\', \'email_suggestions\', 0)"'; } ?>
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<?php if ($hesk_settings['require_email']) { ?>required<?php } ?>>
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<div id="email_suggestions"></div>
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</div>
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<?php if ($hesk_settings['confirm_email']): ?>
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<div class="form-group">
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<label class="label <?php if ($hesk_settings['require_email']) { ?>required<?php } ?>"><?php echo $hesklang['confemail']; ?>:</label>
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<input type="<?php echo $hesk_settings['multi_eml'] ? 'text' : 'email'; ?>"
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class="form-control <?php if (in_array('email2',$_SESSION['iserror'])) {echo 'isError';} elseif (in_array('email2',$_SESSION['isnotice'])) {echo 'isNotice';} ?>"
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name="email2" id="email2" maxlength="1000"
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value="<?php if (isset($_SESSION['c_email2'])) {echo stripslashes(hesk_input($_SESSION['c_email2']));} ?>"
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<?php if ($hesk_settings['require_email']) { ?>required<?php } ?>>
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</div>
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<?php endif; ?>
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</section>
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<?php if ($hesk_settings['cust_urgency']): ?>
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<section class="param">
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<span class="label required"><?php echo $hesklang['priority']; ?>:</span>
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<div class="dropdown-select center out-close priority">
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<select name="priority">
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<?php if ($hesk_settings['select_pri']): ?>
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<option value=""><?php echo $hesklang['select']; ?></option>
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<?php endif; ?>
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<option value="low" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']=='low') {echo 'selected';} ?>>
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<?php echo $hesklang['low']; ?>
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</option>
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<option value="medium" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']=='medium') {echo 'selected';} ?>>
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<?php echo $hesklang['medium']; ?>
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</option>
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<option value="high" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']=='high') {echo 'selected';} ?>>
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<?php echo $hesklang['high']; ?>
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</option>
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</select>
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</div>
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</section>
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<?php
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endif;
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if (count($visibleCustomFieldsBeforeMessage) > 0):
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?>
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<div class="divider"></div>
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<?php
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endif;
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hesk3_output_custom_fields($customFieldsBeforeMessage);
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if ($hesk_settings['require_subject'] != -1 || $hesk_settings['require_message'] != -1): ?>
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<div class="divider"></div>
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<?php if ($hesk_settings['require_subject'] != -1): ?>
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<div class="form-group">
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<label class="label <?php if ($hesk_settings['require_subject']) { ?>required<?php } ?>">
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<?php echo $hesklang['subject']; ?>:
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</label>
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<input type="text" class="form-control <?php if (in_array('subject',$_SESSION['iserror'])) {echo 'isError';} ?>"
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name="subject" maxlength="70"
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value="<?php if (isset($_SESSION['c_subject'])) {echo stripslashes(hesk_input($_SESSION['c_subject']));} ?>"
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<?php if ($hesk_settings['require_subject']) { ?>required<?php } ?>>
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</div>
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<?php
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endif;
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if ($hesk_settings['require_message'] != -1): ?>
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<div class="form-group">
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<label class="label <?php if ($hesk_settings['require_message']) { ?>required<?php } ?>">
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<?php echo $hesklang['message']; ?>:
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</label>
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<textarea class="form-control <?php if (in_array('message',$_SESSION['iserror'])) {echo 'isError';} ?>"
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name="message" rows="12" cols="60"
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<?php if ($hesk_settings['require_message']) { ?>required<?php } ?>><?php if (isset($_SESSION['c_message'])) {echo stripslashes(hesk_input($_SESSION['c_message']));} ?></textarea>
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<?php if (has_public_kb() && $hesk_settings['kb_recommendanswers']): ?>
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<div class="kb-suggestions" style="margin: 0 auto; width: 100%; max-width: 752px; display: none">
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<div class="alert">
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<div class="alert__inner">
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<div class="alert__head">
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<h6 class="alert__title"><?php echo $hesklang['sc']; ?>:</h6>
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</div>
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<ul id="kb-suggestion-list" class="type--list">
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</ul>
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</div>
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</div>
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<div id="suggested-article-hidden-inputs" style="display: none">
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<?php // Will be populated with the list sent to the create ticket logic ?>
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</div>
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</div>
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<?php endif; ?>
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</div>
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<?php
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endif;
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endif;
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if (count($visibleCustomFieldsAfterMessage) > 0): ?>
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<div class="divider"></div>
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<?php
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endif;
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hesk3_output_custom_fields($customFieldsAfterMessage);
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if ($hesk_settings['attachments']['use']):
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?>
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<div class="divider"></div>
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<section class="param param--attach">
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<span class="label"><?php echo $hesklang['attachments']; ?>:</span>
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<div class="attach">
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<div>
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<?php
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for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
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{
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$cls = ($i == 1 && in_array('attachments',$_SESSION['iserror'])) ? ' class="isError" ' : '';
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echo '<input type="file" name="attachment['.$i.']" size="50" '.$cls.' /><br />';
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}
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?>
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</div>
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<div class="attach-tooltype">
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<span><?php echo sprintf($hesklang['maximum_x_attachments'], $hesk_settings['attachments']['max_number']); ?></span>
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<a onclick="HESK_FUNCTIONS.openWindow('file_limits.php',250,500)">
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<div class="tooltype right">
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<svg class="icon icon-info">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-info"></use>
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</svg>
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</div>
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</a>
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</div>
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</div>
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</section>
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<div class="divider"></div>
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<?php
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endif;
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if ($hesk_settings['question_use'] || ($hesk_settings['secimg_use'] && $hesk_settings['recaptcha_use'] !== 1)):
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?>
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<div class="captcha-block">
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<h3><?php echo $hesklang['verify_header']; ?></h3>
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<?php if ($hesk_settings['question_use']): ?>
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<div class="form-group">
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<label class="required"><?php echo $hesk_settings['question_ask']; ?></label>
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<?php
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$value = '';
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if (isset($_SESSION['c_question']))
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{
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$value = stripslashes(hesk_input($_SESSION['c_question']));
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}
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?>
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<input type="text" class="form-control <?php echo in_array('question',$_SESSION['iserror']) ? 'isError' : ''; ?>"
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name="question" size="20" value="<?php echo $value; ?>">
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</div>
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<?php
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endif;
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if ($hesk_settings['secimg_use'] && $hesk_settings['recaptcha_use'] != 1)
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{
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?>
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<div class="form-group">
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<?php
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// SPAM prevention verified for this session
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if (isset($_SESSION['img_verified']))
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{
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echo $hesklang['vrfy'];
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}
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// Use reCAPTCHA V2?
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elseif ($hesk_settings['recaptcha_use'] == 2)
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{
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?>
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<div class="g-recaptcha" data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>"></div>
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<?php
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}
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// At least use some basic PHP generated image (better than nothing)
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else
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{
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$cls = in_array('mysecnum',$_SESSION['iserror']) ? 'isError' : '';
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?>
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<img name="secimg" src="print_sec_img.php?<?php echo rand(10000,99999); ?>" width="150" height="40" alt="<?php echo $hesklang['sec_img']; ?>" title="<?php echo $hesklang['sec_img']; ?>" style="vertical-align:text-bottom">
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<a class="btn btn-refresh" href="javascript:void(0)" onclick="javascript:document.form1.secimg.src='print_sec_img.php?'+ ( Math.floor((90000)*Math.random()) + 10000);">
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<svg class="icon icon-refresh">
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<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-refresh"></use>
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</svg>
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</a>
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<label class="required"><?php echo $hesklang['sec_enter']; ?></label>
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<input type="text" name="mysecnum" size="20" maxlength="5" class="form-control <?php echo $cls; ?>">
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<?php
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}
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?>
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</div>
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<?php
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}
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?>
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</div>
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<div class="divider"></div>
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<?php
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endif;
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if ($hesk_settings['submit_notice']):
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?>
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<div class="alert">
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<div class="alert__inner">
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<b class="font-weight-bold"><?php echo $hesklang['before_submit']; ?>:</b>
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<ul>
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<li><?php echo $hesklang['all_info_in']; ?>.</li>
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<li><?php echo $hesklang['all_error_free']; ?>.</li>
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</ul>
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<br>
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<b class="font-weight-bold"><?php echo $hesklang['we_have']; ?>:</b>
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<ul>
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<li><?php echo hesk_htmlspecialchars(hesk_getClientIP()).' '.$hesklang['recorded_ip']; ?></li>
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<li><?php echo $hesklang['recorded_time']; ?></li>
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</ul>
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</div>
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</div>
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<?php endif; ?>
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<div class="form-footer">
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<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
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<input type="hidden" name="category" value="<?php echo $categoryId; ?>">
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<button type="submit" class="btn btn-full" ripple="ripple" id="recaptcha-submit">
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<?php echo $hesklang['sub_ticket']; ?>
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</button>
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<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
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<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="">
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<!-- >
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<input type="text" name="phone" value="3">
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< -->
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</div>
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<?php
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// Use Invisible reCAPTCHA?
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if ($hesk_settings['secimg_use'] && $hesk_settings['recaptcha_use'] == 1 && ! isset($_SESSION['img_verified']))
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{
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?>
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<div class="g-recaptcha" data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>" data-bind="recaptcha-submit" data-callback="recaptcha_submitForm"></div>
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<?php
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}
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?>
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</form>
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</div>
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</div>
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<?php
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/*******************************************************************************
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The code below handles HESK licensing and must be included in the template.
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Removing this code is a direct violation of the HESK End User License Agreement,
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will void all support and may result in unexpected behavior.
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To purchase a HESK license and support future HESK development please visit:
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https://www.hesk.com/buy.php
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*******************************************************************************/
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$hesk_settings['hesk_license']('Qo8Zm9vdGVyIGNsYXNzPSJmb290ZXIiPg0KICAgIDxwIGNsY
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XNzPSJ0ZXh0LWNlbnRlciI+UG93ZXJlZCBieSA8YSBocmVmPSJodHRwczovL3d3dy5oZXNrLmNvbSIgY
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2xhc3M9ImxpbmsiPkhlbHAgRGVzayBTb2Z0d2FyZTwvYT4gPHNwYW4gY2xhc3M9ImZvbnQtd2VpZ2h0L
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WJvbGQiPkhFU0s8L3NwYW4+LCBpbiBwYXJ0bmVyc2hpcCB3aXRoIDxhIGhyZWY9Imh0dHBzOi8vd3d3L
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nN5c2FpZC5jb20vP3V0bV9zb3VyY2U9SGVzayZhbXA7dXRtX21lZGl1bT1jcGMmYW1wO3V0bV9jYW1wY
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Wlnbj1IZXNrUHJvZHVjdF9Ub19IUCIgY2xhc3M9ImxpbmsiPlN5c0FpZCBUZWNobm9sb2dpZXM8L2E+P
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C9wPg0KPC9mb290ZXI+DQo=',"\104", "347db01e129edd4b3877f70ea6fed019462ae827");
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/*******************************************************************************
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END LICENSE CODE
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*******************************************************************************/
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?>
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</main>
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<!-- end main -->
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</div>
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<?php include(TEMPLATE_PATH . '../../footer.txt'); ?>
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<script src="<?php echo TEMPLATE_PATH; ?>customer/js/jquery-3.5.1.min.js"></script>
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<script src="<?php echo TEMPLATE_PATH; ?>customer/js/hesk_functions.js"></script>
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<script src="<?php echo TEMPLATE_PATH; ?>customer/js/svg4everybody.min.js"></script>
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<script src="<?php echo TEMPLATE_PATH; ?>customer/js/selectize.min.js"></script>
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<script src="<?php echo TEMPLATE_PATH; ?>customer/js/datepicker.min.js"></script>
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<script type="text/javascript">
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(function ($) { $.fn.datepicker.language['en'] = {
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days: ['<?php echo $hesklang['d0']; ?>', '<?php echo $hesklang['d1']; ?>', '<?php echo $hesklang['d2']; ?>', '<?php echo $hesklang['d3']; ?>', '<?php echo $hesklang['d4']; ?>', '<?php echo $hesklang['d5']; ?>', '<?php echo $hesklang['d6']; ?>'],
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daysShort: ['<?php echo $hesklang['sun']; ?>', '<?php echo $hesklang['mon']; ?>', '<?php echo $hesklang['tue']; ?>', '<?php echo $hesklang['wed']; ?>', '<?php echo $hesklang['thu']; ?>', '<?php echo $hesklang['fri']; ?>', '<?php echo $hesklang['sat']; ?>'],
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daysMin: ['<?php echo $hesklang['su']; ?>', '<?php echo $hesklang['mo']; ?>', '<?php echo $hesklang['tu']; ?>', '<?php echo $hesklang['we']; ?>', '<?php echo $hesklang['th']; ?>', '<?php echo $hesklang['fr']; ?>', '<?php echo $hesklang['sa']; ?>'],
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months: ['<?php echo $hesklang['m1']; ?>','<?php echo $hesklang['m2']; ?>','<?php echo $hesklang['m3']; ?>','<?php echo $hesklang['m4']; ?>','<?php echo $hesklang['m5']; ?>','<?php echo $hesklang['m6']; ?>', '<?php echo $hesklang['m7']; ?>','<?php echo $hesklang['m8']; ?>','<?php echo $hesklang['m9']; ?>','<?php echo $hesklang['m10']; ?>','<?php echo $hesklang['m11']; ?>','<?php echo $hesklang['m12']; ?>'],
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monthsShort: ['<?php echo $hesklang['ms01']; ?>','<?php echo $hesklang['ms02']; ?>','<?php echo $hesklang['ms03']; ?>','<?php echo $hesklang['ms04']; ?>','<?php echo $hesklang['ms05']; ?>','<?php echo $hesklang['ms06']; ?>', '<?php echo $hesklang['ms07']; ?>','<?php echo $hesklang['ms08']; ?>','<?php echo $hesklang['ms09']; ?>','<?php echo $hesklang['ms10']; ?>','<?php echo $hesklang['ms11']; ?>','<?php echo $hesklang['ms12']; ?>'],
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today: '<?php echo hesk_slashJS($hesklang['r1']); ?>',
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clear: '<?php echo hesk_slashJS($hesklang['clear']); ?>',
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dateFormat: 'mm/dd/yyyy',
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timeFormat: 'hh:ii aa',
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firstDay: <?php echo $hesklang['first_day_of_week']; ?>
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}; })(jQuery);
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</script>
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<?php
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if (defined('RECAPTCHA'))
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{
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echo '<script src="https://www.google.com/recaptcha/api.js?hl='.$hesklang['RECAPTCHA'].'" async defer></script>';
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echo '<script type="text/javascript">
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function recaptcha_submitForm() {
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document.getElementById("form1").submit();
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}
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</script>';
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}
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?>
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<script>
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$(document).ready(function() {
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$('#select_category').selectize();
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<?php
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foreach ($customFieldsBeforeMessage as $customField)
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{
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if ($customField['type'] == 'select')
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{
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echo "$('#{$customField['name']}').selectize();";
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}
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}
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foreach ($customFieldsAfterMessage as $customField)
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{
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if ($customField['type'] == 'select')
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{
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echo "$('#{$customField['name']}').selectize();";
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}
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}
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?>
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});
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</script>
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<?php if (has_public_kb() && $hesk_settings['kb_recommendanswers']): ?>
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<script type="text/javascript">
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var noArticlesFoundText = <?php echo json_encode($hesklang['nsfo']); ?>;
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$(document).ready(function() {
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HESK_FUNCTIONS.getKbTicketSuggestions($('input[name="subject"]'),
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$('textarea[name="message"]'),
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function(data) {
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$('.kb-suggestions').show();
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var $suggestionList = $('#kb-suggestion-list');
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var $suggestedArticlesHiddenInputsList = $('#suggested-article-hidden-inputs');
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$suggestionList.html('');
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$suggestedArticlesHiddenInputsList.html('');
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var format = '<li style="margin-bottom: 5px">' +
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'<a class="link" href="knowledgebase.php?article={0}">{1}</a>' +
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'<br>' +
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'{2}' +
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'</li>';
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var hiddenInputFormat = '<input type="hidden" name="suggested[]" value="{0}">';
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var results = false;
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$.each(data, function() {
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results = true;
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$suggestionList.append(format.replace('{0}', this.id).replace('{1}', this.subject).replace('{2}', this.contentPreview));
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$suggestedArticlesHiddenInputsList.append(hiddenInputFormat.replace('{0}', this.hiddenInputValue));
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});
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if (!results) {
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$suggestionList.append('<li>' + noArticlesFoundText + '</li>');
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}
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}
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);
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});
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</script>
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<?php endif; ?>
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<script src="<?php echo TEMPLATE_PATH; ?>customer/js/app<?php echo $hesk_settings['debug_mode'] ? '' : '.min'; ?>.js"></script>
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</body>
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</html>
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