173 lines
5.6 KiB
PHP
173 lines
5.6 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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require(HESK_PATH . 'inc/email_functions.inc.php');
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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$can_assign_others = hesk_checkPermission('can_assign_others',0);
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if ($can_assign_others)
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{
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$can_assign_self = TRUE;
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}
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else
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{
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$can_assign_self = hesk_checkPermission('can_assign_self',0);
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}
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/* A security check */
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hesk_token_check();
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/* Ticket ID */
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$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
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$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
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if (hesk_dbNumRows($res) != 1)
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{
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hesk_error($hesklang['ticket_not_found']);
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}
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$ticket = hesk_dbFetchAssoc($res);
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$_SERVER['PHP_SELF'] = 'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999);
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/* New owner ID */
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$owner = intval( hesk_REQUEST('owner') );
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/* If ID is -1 the ticket will be unassigned */
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if ($owner == -1)
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{
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$revision = sprintf($hesklang['thist2'],hesk_date(),'<i>'.$hesklang['unas'].'</i>',addslashes($_SESSION['name']).' ('.$_SESSION['user'].')');
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$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0, `assignedby`=NULL, `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
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hesk_process_messages($hesklang['tunasi2'],$_SERVER['PHP_SELF'],'SUCCESS');
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}
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elseif ($owner < 1)
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{
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hesk_process_messages($hesklang['nose'],$_SERVER['PHP_SELF'],'NOTICE');
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}
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/* Verify the new owner and permissions */
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$res = hesk_dbQuery("SELECT `id`,`user`,`name`,`email`,`isadmin`,`categories`,`notify_assigned` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$owner}' LIMIT 1");
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$row = hesk_dbFetchAssoc($res);
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/* Has new owner access to the category? */
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if ( ! $row['isadmin'])
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{
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$row['categories']=explode(',',$row['categories']);
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if (!in_array($ticket['category'],$row['categories']))
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{
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hesk_error($hesklang['unoa']);
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}
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}
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// Make sure two people don't assign a ticket to a different user at the same time
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if ($ticket['owner'] && $ticket['owner'] != $owner && hesk_REQUEST('unassigned') && hesk_GET('confirm') != 'Y')
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{
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$new_owner = ($owner == $_SESSION['id']) ? $hesklang['scoy'] : sprintf($hesklang['scot'], $row['name']);
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$res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$ticket['owner']}' LIMIT 1");
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if (hesk_dbNumRows($res) == 1)
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{
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$row = hesk_dbFetchAssoc($res);
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hesk_process_messages(
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sprintf($hesklang['taat'], $row['name']) .
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'<br /><br />' .
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$new_owner .
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'<br /><br />' .
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'<a href="assign_owner.php?track='.$ticket['trackid'].'&owner='.$owner.'&token='.hesk_token_echo(0).'&unassigned=1&confirm=Y">'.$hesklang['ycto'].'</a> | ' .
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'<a href="admin_ticket.php?track='.$ticket['trackid'].'">'.$hesklang['ncto'].'</a>',
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$_SERVER['PHP_SELF'], 'NOTICE'
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);
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}
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}
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/* Assigning to self? */
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if ($can_assign_others || ($owner == $_SESSION['id'] && $can_assign_self))
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{
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$assignedby = intval(hesk_SESSION('id'));
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if ($assignedby > 0)
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{
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$assignedby = ',`assignedby`=' . $assignedby;
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}
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else
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{
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$assignedby = '';
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}
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$revision = sprintf($hesklang['thist2'],hesk_date(),addslashes($row['name']).' ('.$row['user'].')',addslashes($_SESSION['name']).' ('.$_SESSION['user'].')');
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$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`={$owner} {$assignedby}, `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
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if ($owner != $_SESSION['id'] && !hesk_checkPermission('can_view_ass_others',0))
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{
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$_SERVER['PHP_SELF']='admin_main.php';
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}
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}
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else
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{
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hesk_error($hesklang['no_permission']);
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}
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$ticket['owner'] = $owner;
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/* --> Prepare message */
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// 1. Generate the array with ticket info that can be used in emails
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$info = array(
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'email' => $ticket['email'],
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'category' => $ticket['category'],
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'priority' => $ticket['priority'],
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'owner' => $ticket['owner'],
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'trackid' => $ticket['trackid'],
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'status' => $ticket['status'],
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'name' => $ticket['name'],
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'subject' => $ticket['subject'],
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'message' => $ticket['message'],
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'attachments' => $ticket['attachments'],
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'dt' => hesk_date($ticket['dt'], true),
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'lastchange' => hesk_date($ticket['lastchange'], true),
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'due_date' => hesk_format_due_date($ticket['due_date']),
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'id' => $ticket['id'],
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'time_worked' => $ticket['time_worked'],
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'last_reply_by' => hesk_getReplierName($ticket),
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);
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// 2. Add custom fields to the array
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foreach ($hesk_settings['custom_fields'] as $k => $v)
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{
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$info[$k] = $v['use'] ? $ticket[$k] : '';
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}
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// 3. Make sure all values are properly formatted for email
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$ticket = hesk_ticketToPlain($info, 1, 0);
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/* Notify the new owner? */
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if ($ticket['owner'] != intval($_SESSION['id']))
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{
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hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you');
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}
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$tmp = ($owner == $_SESSION['id']) ? $hesklang['tasy'] : $hesklang['taso'];
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hesk_process_messages($tmp,$_SERVER['PHP_SELF'],'SUCCESS');
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?>
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