495 lines
16 KiB
PHP
495 lines
16 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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// Get all the required files and functions
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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require(HESK_PATH . 'inc/email_functions.inc.php');
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require(HESK_PATH . 'inc/posting_functions.inc.php');
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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// We only allow POST requests from the HESK form to this file
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if ( $_SERVER['REQUEST_METHOD'] != 'POST' )
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{
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header('Location: admin_main.php');
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exit();
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}
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// Check for POST requests larger than what the server can handle
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if ( empty($_POST) && ! empty($_SERVER['CONTENT_LENGTH']) )
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{
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hesk_error($hesklang['maxpost']);
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}
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// Changing category? Remember data and redirect to category select page
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if (hesk_POST('change_category') == 1)
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{
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$_SESSION['as_name'] = hesk_POST('name');
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$_SESSION['as_email'] = hesk_POST('email');
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$_SESSION['as_priority'] = hesk_POST('priority');
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$_SESSION['as_subject'] = hesk_POST('subject');
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$_SESSION['as_message'] = hesk_POST('message');
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$_SESSION['as_due_date'] = hesk_POST('due_date');
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$_SESSION['as_owner'] = hesk_POST('owner');
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$_SESSION['as_notify'] = hesk_POST('notify');
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$_SESSION['as_show'] = hesk_POST('show');
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$_SESSION['as_language'] = hesk_POST('as_language');
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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if ($v['use'] && ! in_array($v['type'], array('date', 'email')))
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{
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$_SESSION["as_$k"] = ($v['type'] == 'checkbox') ? hesk_POST_array($k) : hesk_POST($k);
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}
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}
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header('Location: new_ticket.php');
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exit();
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}
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$hesk_error_buffer = array();
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$tmpvar['name'] = hesk_input( hesk_POST('name') ) or $hesk_error_buffer['name']=$hesklang['enter_your_name'];
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$email_available = true;
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if ($hesk_settings['require_email'])
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{
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$tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer['email']=$hesklang['enter_valid_email'];
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}
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else
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{
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$tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0);
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// Not required, but must be valid if it is entered
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if ($tmpvar['email'] == '')
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{
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$email_available = false;
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if (strlen(hesk_POST('email')))
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{
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$hesk_error_buffer['email'] = $hesklang['not_valid_email'];
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}
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}
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}
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$tmpvar['category'] = intval( hesk_POST('category') ) or $hesk_error_buffer['category']=$hesklang['sel_app_cat'];
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$tmpvar['priority'] = hesk_POST('priority');
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$tmpvar['priority'] = strlen($tmpvar['priority']) ? intval($tmpvar['priority']) : -1;
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if ($tmpvar['priority'] < 0 || $tmpvar['priority'] > 3)
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{
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// If we are showing "Click to select" priority needs to be selected
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if ($hesk_settings['select_pri'])
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{
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$tmpvar['priority'] = -1;
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$hesk_error_buffer['priority'] = $hesklang['select_priority'];
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}
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else
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{
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$tmpvar['priority'] = 3;
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}
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}
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$tmpvar['subject'] = hesk_input( hesk_POST('subject') );
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if ($hesk_settings['require_subject'] == 1 && $tmpvar['subject'] == '')
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{
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$hesk_error_buffer['subject'] = $hesklang['enter_ticket_subject'];
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}
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$tmpvar['message'] = hesk_input( hesk_POST('message') );
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if ($hesk_settings['require_message'] == 1 && $tmpvar['message'] == '')
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{
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$hesk_error_buffer['message'] = $hesklang['enter_message'];
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}
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// Is category a valid choice?
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if ($tmpvar['category'])
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{
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if ( ! hesk_checkPermission('can_submit_any_cat', 0) && ! hesk_okCategory($tmpvar['category'], 0) )
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{
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hesk_process_messages($hesklang['noauth_submit'],'new_ticket.php');
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}
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hesk_verifyCategory(1);
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// Is auto-assign of tickets disabled in this category?
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if ( empty($hesk_settings['category_data'][$tmpvar['category']]['autoassign']) )
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{
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$hesk_settings['autoassign'] = false;
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}
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}
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// Custom fields
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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if ($v['use'] && hesk_is_custom_field_in_category($k, $tmpvar['category']))
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{
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if ($v['type'] == 'checkbox')
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{
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$tmpvar[$k]='';
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if (isset($_POST[$k]) && is_array($_POST[$k]))
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{
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foreach ($_POST[$k] as $myCB)
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{
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$tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '<br />';;
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}
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$tmpvar[$k]=substr($tmpvar[$k],0,-6);
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}
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else
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{
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if ($v['req'] == 2)
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{
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$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
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}
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$_POST[$k] = '';
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}
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}
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elseif ($v['type'] == 'date')
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{
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$tmpvar[$k] = hesk_POST($k);
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$_SESSION["as_$k"] = '';
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if (preg_match("/^[0-9]{2}\/[0-9]{2}\/[0-9]{4}$/", $tmpvar[$k]))
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{
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$date = strtotime($tmpvar[$k] . ' t00:00:00 UTC');
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$dmin = strlen($v['value']['dmin']) ? strtotime($v['value']['dmin'] . ' t00:00:00 UTC') : false;
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$dmax = strlen($v['value']['dmax']) ? strtotime($v['value']['dmax'] . ' t00:00:00 UTC') : false;
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$_SESSION["as_$k"] = $tmpvar[$k];
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if ($dmin && $dmin > $date)
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{
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$hesk_error_buffer[$k] = sprintf($hesklang['d_emin'], $v['name'], hesk_custom_date_display_format($dmin, $v['value']['date_format']));
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}
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elseif ($dmax && $dmax < $date)
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{
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$hesk_error_buffer[$k] = sprintf($hesklang['d_emax'], $v['name'], hesk_custom_date_display_format($dmax, $v['value']['date_format']));
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}
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else
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{
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$tmpvar[$k] = $date;
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}
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}
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else
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{
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$tmpvar[$k] = '';
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if ($v['req'] == 2)
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{
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$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
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}
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}
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}
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elseif ($v['type'] == 'email')
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{
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$tmp = $hesk_settings['multi_eml'];
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$hesk_settings['multi_eml'] = $v['value']['multiple'];
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$tmpvar[$k] = hesk_validateEmail( hesk_POST($k), 'ERR', 0);
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$hesk_settings['multi_eml'] = $tmp;
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if ($tmpvar[$k] != '')
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{
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$_SESSION["as_$k"] = hesk_input($tmpvar[$k]);
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}
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else
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{
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$_SESSION["as_$k"] = '';
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if ($v['req'] == 2)
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{
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$hesk_error_buffer[$k] = $v['value']['multiple'] ? sprintf($hesklang['cf_noem'], $v['name']) : sprintf($hesklang['cf_noe'], $v['name']);
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}
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}
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}
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elseif ($v['req'] == 2)
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{
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$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
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if ($tmpvar[$k] == '')
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{
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$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
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}
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}
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else
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{
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$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input(hesk_POST($k))));
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}
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}
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else
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{
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$tmpvar[$k] = '';
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}
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}
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$tmpvar['due_date'] = hesk_input(hesk_POST('due_date'));
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if ($tmpvar['due_date'] != '' && !preg_match("/^[0-9]{2}\/[0-9]{2}\/[0-9]{4}$/", $tmpvar['due_date'])) {
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$hesk_error_buffer['due_date'] = $hesklang['invalid_due_date'];
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}
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// Generate tracking ID
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$tmpvar['trackid'] = hesk_createID();
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// Log who submitted ticket
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$tmpvar['history'] = sprintf($hesklang['thist7'], hesk_date(), addslashes($_SESSION['name']).' ('.$_SESSION['user'].')');
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$tmpvar['openedby'] = $_SESSION['id'];
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// Owner
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$tmpvar['owner'] = 0;
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if (hesk_checkPermission('can_assign_others',0))
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{
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$tmpvar['owner'] = intval( hesk_POST('owner') );
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// If ID is -1 the ticket will be unassigned
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if ($tmpvar['owner'] == -1)
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{
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$tmpvar['owner'] = 0;
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}
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// Automatically assign owner?
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elseif ($tmpvar['owner'] == -2 && $hesk_settings['autoassign'] == 1)
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{
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$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
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if ($autoassign_owner)
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{
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$tmpvar['owner'] = intval($autoassign_owner['id']);
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$tmpvar['history'] .= sprintf($hesklang['thist10'],hesk_date(),addslashes($autoassign_owner['name']).' ('.$autoassign_owner['user'].')');
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}
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else
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{
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$tmpvar['owner'] = 0;
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}
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}
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// Check for invalid owner values
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elseif ($tmpvar['owner'] < 1)
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{
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$tmpvar['owner'] = 0;
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}
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else
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{
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// Has the new owner access to the selected category?
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$res = hesk_dbQuery("SELECT `name`,`user`,`isadmin`,`categories` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$tmpvar['owner']}' LIMIT 1");
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if (hesk_dbNumRows($res) == 1)
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{
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$row = hesk_dbFetchAssoc($res);
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if (!$row['isadmin'])
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{
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$row['categories']=explode(',',$row['categories']);
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if (!in_array($tmpvar['category'],$row['categories']))
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{
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$_SESSION['isnotice'][] = 'category';
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$hesk_error_buffer['owner']=$hesklang['onasc'];
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}
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}
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$tmpvar['history'] .= sprintf($hesklang['thist2'],hesk_date(),addslashes($row['name']).' ('.$row['user'].')',addslashes($_SESSION['name']).' ('.$_SESSION['user'].')');
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}
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else
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{
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$_SESSION['isnotice'][] = 'category';
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$hesk_error_buffer['owner']=$hesklang['onasc'];
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}
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}
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}
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elseif (hesk_checkPermission('can_assign_self',0) && hesk_okCategory($tmpvar['category'],0) && !empty($_POST['assing_to_self']))
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{
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$tmpvar['owner'] = intval($_SESSION['id']);
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}
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// Notify customer of the ticket?
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$notify = ! empty($_POST['notify']) ? 1 : 0;
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// Show ticket after submission?
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$show = ! empty($_POST['show']) ? 1 : 0;
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// Is the ticket language different than current language?
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if ($hesk_settings['can_sel_lang'])
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{
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$new_lang = hesk_POST('as_language');
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if (isset($hesk_settings['languages'][$new_lang]))
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{
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$hesklang['LANGUAGE'] = $new_lang;
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}
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}
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// Attachments
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if ($hesk_settings['attachments']['use'])
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{
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require_once(HESK_PATH . 'inc/attachments.inc.php');
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$attachments = array();
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$trackingID = $tmpvar['trackid'];
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for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
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{
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$att = hesk_uploadFile($i);
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if ($att !== false && !empty($att))
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{
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$attachments[$i] = $att;
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}
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}
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}
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$tmpvar['attachments'] = '';
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// If we have any errors lets store info in session to avoid re-typing everything
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if (count($hesk_error_buffer)!=0)
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{
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$_SESSION['iserror'] = array_keys($hesk_error_buffer);
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$_SESSION['as_name'] = hesk_POST('name');
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$_SESSION['as_email'] = hesk_POST('email');
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$_SESSION['as_priority'] = $tmpvar['priority'];
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$_SESSION['as_subject'] = hesk_POST('subject');
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$_SESSION['as_message'] = hesk_POST('message');
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$_SESSION['as_due_date'] = hesk_POST('due_date');
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$_SESSION['as_owner'] = $tmpvar['owner'];
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$_SESSION['as_notify'] = $notify;
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$_SESSION['as_show'] = $show;
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$_SESSION['as_language'] = hesk_POST('as_language');
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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if ($v['use'] && ! in_array($v['type'], array('date', 'email')))
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{
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$_SESSION["as_$k"] = ($v['type'] == 'checkbox') ? hesk_POST_array($k) : hesk_POST($k);
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}
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}
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$tmp = '';
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foreach ($hesk_error_buffer as $error)
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{
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$tmp .= "<li>$error</li>\n";
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}
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$hesk_error_buffer = $tmp;
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// Remove any successfully uploaded attachments
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if ($hesk_settings['attachments']['use'])
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{
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hesk_removeAttachments($attachments);
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}
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$hesk_error_buffer = $hesklang['pcer'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
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hesk_process_messages($hesk_error_buffer,'new_ticket.php?category='.$tmpvar['category']);
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}
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if ($hesk_settings['attachments']['use'] && !empty($attachments))
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{
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foreach ($attachments as $myatt)
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{
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hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('".hesk_dbEscape($tmpvar['trackid'])."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."')");
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$tmpvar['attachments'] .= hesk_dbInsertID() . '#' . $myatt['real_name'] .',';
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}
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}
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$tmpvar['message_html'] = $tmpvar['message'];
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if ($hesk_settings['staff_ticket_formatting'] == 2) {
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// Decode the message we encoded earlier
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$tmpvar['message_html'] = hesk_html_entity_decode($tmpvar['message_html']);
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// Clean the HTML code and set the plaintext version
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require(HESK_PATH . 'inc/htmlpurifier/HeskHTMLPurifier.php');
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require(HESK_PATH . 'inc/html2text/html2text.php');
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$purifier = new HeskHTMLPurifier($hesk_settings['cache_dir']);
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$tmpvar['message_html'] = $purifier->heskPurify($tmpvar['message_html']);
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$tmpvar['message'] = convert_html_to_text($tmpvar['message_html']);
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$tmpvar['message'] = fix_newlines($tmpvar['message']);
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// Re-encode the message
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$tmpvar['message'] = hesk_htmlspecialchars($tmpvar['message']);
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} else {
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// `message` already contains a HTML friendly version. May as well just re-use it
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$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
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$tmpvar['message'] = nl2br($tmpvar['message']);
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$tmpvar['message_html'] = $tmpvar['message'];
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}
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// Track who assigned the ticket
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if ($tmpvar['owner'] > 0)
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{
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$tmpvar['assignedby'] = ! empty($autoassign_owner) ? -1 : $_SESSION['id'];
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}
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// Insert ticket to database
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$ticket = hesk_newTicket($tmpvar);
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// Notify the customer about the ticket?
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if ($notify && $email_available)
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{
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hesk_notifyCustomer();
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}
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// If ticket is assigned to someone notify them?
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if ($ticket['owner'] && $ticket['owner'] != intval($_SESSION['id']))
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{
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// If we don't have info from auto-assign get it from database
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if ( ! isset($autoassign_owner['email']) )
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{
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hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you');
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}
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else
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{
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hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you');
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}
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}
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// Ticket unassigned, notify everyone that selected to be notified about unassigned tickets
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elseif ( ! $ticket['owner'])
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{
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hesk_notifyStaff('new_ticket_staff', " `id` != ".intval($_SESSION['id'])." AND `notify_new_unassigned` = '1' ");
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}
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// Unset temporary variables
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unset($tmpvar);
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hesk_cleanSessionVars('tmpvar');
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hesk_cleanSessionVars('as_name');
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hesk_cleanSessionVars('as_email');
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hesk_cleanSessionVars('as_category');
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hesk_cleanSessionVars('as_priority');
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hesk_cleanSessionVars('as_subject');
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hesk_cleanSessionVars('as_message');
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hesk_cleanSessionVars('as_owner');
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hesk_cleanSessionVars('as_notify');
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hesk_cleanSessionVars('as_show');
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hesk_cleanSessionVars('as_due_date');
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hesk_cleanSessionVars('as_language');
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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hesk_cleanSessionVars("as_$k");
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}
|
|
|
|
// If ticket has been assigned to the person submitting it lets show a message saying so
|
|
if ($ticket['owner'] && $ticket['owner'] == intval($_SESSION['id']))
|
|
{
|
|
$hesklang['new_ticket_submitted'] .= '<br /> <br />
|
|
<b>' . (isset($autoassign_owner) ? $hesklang['taasy'] : $hesklang['tasy']) . '</b>';
|
|
}
|
|
|
|
// Show the ticket or just the success message
|
|
if ($show)
|
|
{
|
|
hesk_process_messages($hesklang['new_ticket_submitted'],'admin_ticket.php?track=' . $ticket['trackid'] . '&Refresh=' . mt_rand(10000,99999), 'SUCCESS');
|
|
}
|
|
else
|
|
{
|
|
$link = hesk_checkPermission('can_view_tickets',0) ? '<a href="admin_ticket.php?track=' . $ticket['trackid'] . '&Refresh=' . mt_rand(10000,99999) . '">' . $hesklang['view_ticket'] . '</a>' : '';
|
|
hesk_process_messages($hesklang['new_ticket_submitted'].'. ' . $link, 'new_ticket.php', 'SUCCESS');
|
|
}
|