496 lines
19 KiB
PHP
496 lines
19 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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/* Is Knowledgebase enabled? */
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if ( ! $hesk_settings['kb_enable'])
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{
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hesk_error($hesklang['kbdis']);
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}
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/* Can this user manage Knowledgebase or just view it? */
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$can_man_kb = hesk_checkPermission('can_man_kb',0);
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/* Any category ID set? */
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$catid = intval( hesk_GET('category', 1) );
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$artid = intval( hesk_GET('article', 0) );
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if (isset($_GET['search']))
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{
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$query = hesk_input( hesk_GET('search') );
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}
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else
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{
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$query = 0;
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}
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$hesk_settings['kb_link'] = ($artid || $catid != 1 || $query) ? '<a href="knowledgebase_private.php" class="smaller">'.$hesklang['gopr'].'</a>' : ($can_man_kb ? $hesklang['gopr'] : '');
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if ($hesk_settings['kb_search'] && $query)
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{
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hesk_kb_search($query);
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}
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elseif ($artid)
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{
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// Show drafts only to staff who can manage knowledgebase
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if ($can_man_kb)
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{
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$result = hesk_dbQuery("SELECT t1.*, t2.`name` AS `cat_name`
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FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` AS `t1`
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LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` AS `t2` ON `t1`.`catid` = `t2`.`id`
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WHERE `t1`.`id` = '{$artid}'
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");
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}
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else
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{
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$result = hesk_dbQuery("SELECT t1.*, t2.`name` AS `cat_name`
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FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` AS `t1`
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LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` AS `t2` ON `t1`.`catid` = `t2`.`id`
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WHERE `t1`.`id` = '{$artid}' AND `t1`.`type` IN ('0', '1')
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");
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}
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$article = hesk_dbFetchAssoc($result) or hesk_error($hesklang['kb_art_id']);
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hesk_show_kb_article($artid);
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}
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else
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{
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hesk_show_kb_category($catid);
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}
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require_once(HESK_PATH . 'inc/footer.inc.php');
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exit();
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/*** START FUNCTIONS ***/
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function hesk_kb_header()
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{
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// They may be unused here, but they're used down the line. Don't delete
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global $hesk_settings, $hesklang, $can_man_kb;
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/* Print admin navigation */
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require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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hesk_kbSearchLarge(1);
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} // END hesk_kb_header()
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function hesk_kb_search($query)
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{
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global $hesk_settings, $hesklang;
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/* Print header */
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require_once(HESK_PATH . 'inc/header.inc.php');
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hesk_kb_header();
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$res = hesk_dbQuery('SELECT t1.`id`, t1.`subject`, LEFT(`t1`.`content`, '.max(200, $hesk_settings['kb_substrart'] * 2).') AS `content`, t1.`rating` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1 LEFT JOIN `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_categories` AS t2 ON t1.`catid` = t2.`id` '." WHERE t1.`type` IN ('0','1') AND MATCH(`subject`,`content`,`keywords`) AGAINST ('".hesk_dbEscape($query)."') LIMIT ".intval($hesk_settings['kb_search_limit']));
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$num = hesk_dbNumRows($res);
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?>
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<?php
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if ($num == 0)
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{
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hesk_show_info($hesklang['nosr']);
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hesk_show_kb_category(1,1);
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}
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else
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{
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?>
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<div class="main__content categories">
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<div class="table-wrap">
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<h3 style="font-size: 1.3rem"><?php echo $hesklang['sr']; ?> (<?php echo $num; ?>)</h3>
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<?php
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while ($article = hesk_dbFetchAssoc($res))
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{
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$txt = hesk_kbArticleContentPreview($article['content']);
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if ($hesk_settings['kb_rating'])
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{
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$alt = $article['rating'] ? sprintf($hesklang['kb_rated'], sprintf("%01.1f", $article['rating'])) : $hesklang['kb_not_rated'];
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$rat = '<td width="1" valign="top">
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'.hesk3_get_rating($article['rating']).'
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</td>';
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}
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else
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{
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$rat = '';
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}
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echo '
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<div>
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<div>
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<svg class="icon icon-note" style="fill: #9c9c9c">
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<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-note"></use>
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</svg>
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<a class="link" href="knowledgebase_private.php?article='.$article['id'].'">'.$article['subject'].'</a>
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'.$rat.'
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</div>
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<div>
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<svg class="icon icon-note" style="visibility: hidden">
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<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-note"></use>
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</svg>
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<span class="article_list">'.$txt.'</span>
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</div>
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</div>';
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}
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?>
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<div style="padding-top: 20px">
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<a href="javascript:history.go(-1)">
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<svg class="icon icon-back" style="width: 20px">
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<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-back"></use>
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</svg>
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<?php echo $hesklang['back']; ?>
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</a>
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</div>
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</div>
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</div>
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<?php
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} // END else
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} // END hesk_kb_search()
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function hesk_show_kb_article($artid)
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{
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global $hesk_settings, $hesklang, $article;
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// Print header
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$hesk_settings['tmp_title'] = $article['subject'];
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require_once(HESK_PATH . 'inc/header.inc.php');
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hesk_kb_header();
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// Update views by 1
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hesk_dbQuery('UPDATE `'.hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` SET `views`=`views`+1 WHERE `id`={$artid}");
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?>
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<div class="main__content knowledge article">
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<div class="article__detalies">
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<div class="article__detalies_head">
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<h3><?php echo $hesklang['ad']; ?></h3>
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<?php
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if ($article['catid']==1)
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{
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$link = 'knowledgebase_private.php';
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}
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else
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{
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$link = 'knowledgebase_private.php?category='.$article['catid'];
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}
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?>
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</div>
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<ul class="article__detalies_list">
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<li>
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<div class="name"><?php echo $hesklang['aid']; ?></div>
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<div class="descr">
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<?php echo $article['id']; ?>
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<?php
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if ($article['type'] == 0)
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{
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echo '<a href="' . $hesk_settings['hesk_url'] . '/knowledgebase.php?article=' . $article['id'] . '">' . $hesklang['public_link'] . '</a>';
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}
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?>
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</div>
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</li>
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<li>
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<div class="name"><?php echo $hesklang['category']; ?></div>
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<div class="descr">
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<a style="margin-left: 0" href="<?php echo $link; ?>"><?php echo $article['cat_name']; ?></a>
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</div>
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</li>
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<li>
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<div class="name"><?php echo $hesklang['dta']; ?></div>
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<div class="descr">
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<?php echo hesk_date($article['dt'], true); ?>
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</div>
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</li>
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<li>
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<div class="name"><?php echo $hesklang['views']; ?></div>
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<div class="descr"><?php echo (isset($_GET['rated']) ? $article['views'] : $article['views']+1); ?></div>
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</li>
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<?php
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if ($hesk_settings['kb_rating']) {
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?>
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<li>
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<div class="name"><?php echo $hesklang['rating']; ?></div>
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<div class="descr"><?php echo hesk3_get_rating($article['rating']); ?></div>
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</li>
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<?php
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}
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?>
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</ul>
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</div>
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<div class="article__body">
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<?php
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if (!isset($_GET['back']))
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{
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?>
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<div class="article__back">
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<a href="javascript:history.go(-1)">
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<svg class="icon icon-back">
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<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-back"></use>
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</svg>
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<?php echo $hesklang['back']; ?>
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</a>
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</div>
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<?php
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}
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?>
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<h2><?php echo $article['subject']; ?></h2>
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<div class="article__description">
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<?php echo $article['content']; ?>
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</div>
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<div class="article__attachments" style="margin-top: 20px">
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<?php
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if (!empty($article['attachments']))
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{
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$att=explode(',',substr($article['attachments'], 0, -1));
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foreach ($att as $myatt)
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{
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list($att_id, $att_name) = explode('#', $myatt);
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echo '
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<svg class="icon icon-attach" style="fill: #9c9c9c">
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<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-attach"></use>
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</svg>
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<a class="link" href="../download_attachment.php?kb_att='.$att_id.'" rel="nofollow">
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'.$att_name.'
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</a><br>';
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}
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}
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?>
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</div>
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<?php
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// Related articles
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if ($hesk_settings['kb_related'])
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{
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require(HESK_PATH . 'inc/mail/email_parser.php');
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$query = hesk_dbEscape( $article['subject'] . ' ' . convert_html_to_text($article['content']) );
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// Get relevant articles from the database
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$res = hesk_dbQuery("SELECT `id`, `subject`, MATCH(`subject`,`content`,`keywords`) AGAINST ('{$query}') AS `score` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `type` IN ('0','1') AND MATCH(`subject`,`content`,`keywords`) AGAINST ('{$query}') LIMIT ".intval($hesk_settings['kb_related']+1));
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// Array with related articles
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$related_articles = array();
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while ($related = hesk_dbFetchAssoc($res))
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{
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// Get base match score from the first article
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if ( ! isset($base_score) )
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{
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$base_score = $related['score'];
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}
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// Ignore this article
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if ( $related['id'] == $artid )
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{
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continue;
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}
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// Stop when articles reach less than 10% of base score
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if ($related['score'] / $base_score < 0.10)
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{
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break;
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}
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// This is a valid related article
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$related_articles[$related['id']] = $related['subject'];
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}
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// Print related articles if we have any valid matches
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if ( count($related_articles) )
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{
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echo '<div class="article__related">';
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echo '<h4>'.$hesklang['relart'].'</h4>';
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foreach ($related_articles as $id => $subject)
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{
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echo '<p><a href="knowledgebase_private.php?article='.$id.'">'.$subject.'</a></p>';
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}
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echo '</div>';
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}
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}
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?>
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</div>
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</div>
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<?php
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} // END hesk_show_kb_article()
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function hesk_show_kb_category($catid, $is_search = 0) {
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global $hesk_settings, $hesklang;
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if ($is_search == 0)
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{
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/* Print header */
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require_once(HESK_PATH . 'inc/header.inc.php');
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hesk_kb_header();
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if ($catid == 1)
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{
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echo '<span style="padding-left: 16px">' . $hesklang['priv'] . '</span>';
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}
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}
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$res = hesk_dbQuery("SELECT `name`,`parent` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `id`='".intval($catid)."' LIMIT 1");
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$thiscat = hesk_dbFetchAssoc($res) or hesk_error($hesklang['kb_cat_inv']);
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if ($thiscat['parent'])
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{
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$link = ($thiscat['parent'] == 1) ? 'knowledgebase_private.php' : 'knowledgebase_private.php?category='.$thiscat['parent'];
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echo '<span class="homepageh3" style="font-size: 1.4rem; padding-left: 16px">'.$hesklang['kb_cat'].': '.$thiscat['name'].'
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(<a style="display: inline" class="link" href="javascript:history.go(-1)">'.$hesklang['back'].'</a>)</span>
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';
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}
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?>
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<div class="main__content knowledge">
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<h3 style="font-size: 1.3rem"><?php echo $hesklang['kb_cat_sub']; ?></h3>
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<div class="knowledge__tabs">
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<div class="knowledge__tabs_tab" style="display: flex">
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<?php
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$result = hesk_dbQuery("SELECT `id`,`name`,`articles`,`type` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `parent`='".intval($catid)."' ORDER BY `parent` ASC, `cat_order` ASC");
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if (hesk_dbNumRows($result) > 0)
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{
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$i = 1;
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while ($cat = hesk_dbFetchAssoc($result))
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{
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$private = ($cat['type'] == 1) ? ' *' : '';
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?>
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<div class="knowledge__list">
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<div class="knowledge__list_item">
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<div class="item--head">
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<a class="link not-underlined" href="knowledgebase_private.php?category=<?php echo $cat['id']; ?>">
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<h3>
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<svg class="icon icon-knowledge" style="fill: #9c9c9c">
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<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-knowledge"></use>
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</svg>
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<?php echo $cat['name'].$private; ?>
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</h3>
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</a>
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</div>
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<ul class="item--list">
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<?php
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if (!$hesk_settings['kb_numshow'] || !$cat['articles']) {
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echo '<li><h5>'.$hesklang['noac'].'</h5></li>';
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}
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/* Print most popular/sticky articles */
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if ($hesk_settings['kb_numshow'] && $cat['articles'])
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{
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$res = hesk_dbQuery("SELECT `id`,`subject`,`type` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `catid`='".intval($cat['id'])."' AND `type` IN ('0','1') ORDER BY `sticky` DESC, `views` DESC, `art_order` ASC LIMIT " . (intval($hesk_settings['kb_numshow']) + 1) );
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$num = 1;
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while ($art = hesk_dbFetchAssoc($res))
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{
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$private = ($art['type'] == 1) ? ' *' : '';
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?>
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<li>
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<h5>
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<a href="knowledgebase_private.php?article=<?php echo $art['id']; ?>" class="article">
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<svg class="icon icon-note">
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<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-note"></use>
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</svg>
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<?php echo $art['subject']; ?>
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<?php echo $private; ?>
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</a>
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</h5>
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</li>
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<?php
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if ($num == $hesk_settings['kb_numshow'])
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{
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break;
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}
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else
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{
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$num++;
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}
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}
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if (hesk_dbNumRows($res) > $hesk_settings['kb_numshow'])
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{
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echo '
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<div class="all">
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<a class="link" href="knowledgebase_private.php?category='. $cat['id'] .'">'.$hesklang['m'].'</a>
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</div>
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';
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}
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}
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?>
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</ul>
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</div>
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</div>
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<?php
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}
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?>
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<?php
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} // END if NumRows > 0
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?>
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</div>
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</div>
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<div class="table-wrap" style="margin-top: 20px">
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<h3 style="font-size: 1.3rem"><?php echo $hesklang['ac']; ?></h3>
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<?php
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$res = hesk_dbQuery("SELECT `id`, `subject`, LEFT(`content`, ".max(200, $hesk_settings['kb_substrart'] * 2).") AS `content`, `rating`, `type` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `catid`='".intval($catid)."' AND `type` IN ('0','1') ORDER BY `sticky` DESC, `art_order` ASC");
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if (hesk_dbNumRows($res) == 0)
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{
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echo '<p><i>'.$hesklang['noac'].'</i></p>';
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}
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else
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{
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while ($article = hesk_dbFetchAssoc($res))
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{
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$private = ($article['type'] == 1) ? ' *' : '';
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$txt = hesk_kbArticleContentPreview($article['content']);
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echo '
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<div style="margin: 10px 0">
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<svg class="icon icon-note" style="fill: #9c9c9c">
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<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-note"></use>
|
|
</svg>
|
|
<a class="link" href="knowledgebase_private.php?article='.$article['id'].'">'.$article['subject'].'</a>'.$private.'
|
|
<br>
|
|
<svg class="icon icon-note" style="visibility: hidden">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-note"></use>
|
|
</svg>
|
|
<span class="article_list">'.$txt.'</span>
|
|
</div>';
|
|
}
|
|
}
|
|
?>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
} // END hesk_show_kb_category()
|
|
?>
|