505 lines
20 KiB
PHP
505 lines
20 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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/* Check permissions for this feature */
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hesk_checkPermission('can_man_ticket_tpl');
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// Define required constants
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define('LOAD_TABS',1);
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if ($hesk_settings['staff_ticket_formatting'] == 2) {
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define('WYSIWYG',1);
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}
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/* What should we do? */
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if ( $action = hesk_REQUEST('a') )
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{
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if ( defined('HESK_DEMO') ) {hesk_process_messages($hesklang['ddemo'], 'manage_ticket_templates.php', 'NOTICE');}
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elseif ($action == 'new') {new_saved();}
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elseif ($action == 'edit') {edit_saved();}
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elseif ($action == 'remove') {remove();}
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elseif ($action == 'order') {order_saved();}
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}
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/* Print header */
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require_once(HESK_PATH . 'inc/header.inc.php');
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/* Print main manage users page */
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require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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?>
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<script language="javascript" type="text/javascript"><!--
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function confirm_delete()
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{
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if (confirm('<?php echo hesk_makeJsString($hesklang['delete_tpl']); ?>')) {return true;}
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else {return false;}
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}
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//-->
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</script>
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<?php
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/* This will handle error, success and notice messages */
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if (!isset($_SESSION['canned']['what'])) {
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hesk_handle_messages();
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}
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// Get canned responses from database
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$result = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'ticket_templates` ORDER BY `tpl_order` ASC');
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$javascript_messages='';
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$javascript_titles='';
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$i=1;
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$j=0;
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$num = hesk_dbNumRows($result);
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?>
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<div class="main__content templates">
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<section class="templates__head">
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<h2>
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<?php echo $hesklang['ticket_tpl']; ?>
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<div class="tooltype right out-close">
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<svg class="icon icon-info">
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<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-info"></use>
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</svg>
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<div class="tooltype__content">
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<div class="tooltype__wrapper">
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<?php echo $hesklang['ticket_tpl_intro']; ?>
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</div>
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</div>
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</div>
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</h2>
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<div class="btn btn--blue-border" ripple="ripple" data-action="create-template" onclick="displayAddTitle()"><?php echo $hesklang['ticket_tpl_add']; ?></div>
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</section>
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<ul class="response__list">
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<?php if ($num < 1): ?>
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<li><h3><?php echo $hesklang['no_ticket_tpl']; ?></h3></li>
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<?php
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endif;
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while ($mysaved=hesk_dbFetchAssoc($result))
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{
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$j++;
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$table_row = '';
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if (isset($_SESSION['canned']['selcat2']) && $mysaved['id'] == $_SESSION['canned']['selcat2']) {
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$table_row = 'class="ticket-new"';
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unset($_SESSION['canned']['selcat2']);
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}
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$message_text = $hesk_settings['staff_ticket_formatting'] == 2 ? $mysaved['message_html'] : $mysaved['message'];
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$javascript_messages.='myMsgTxt['.$mysaved['id'].']=\''.preg_replace("/\r?\n|\r/","\\r\\n' + \r\n'", addslashes($message_text) )."';\n";
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$javascript_titles.='myTitle['.$mysaved['id'].']=\''.preg_replace("/\r?\n|\r/","\\r\\n' + \r\n'", addslashes($mysaved['title']))."';\n";
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echo '
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<li ' . $table_row . '>
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<h3>'.$mysaved['title'].'</h3>
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';
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if ($num > 1)
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{
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if ($j == 1)
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{
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echo'
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<a href="#" style="visibility: hidden">
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<svg class="icon icon-chevron-down">
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<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
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</svg>
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</a>
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<a class="tooltip" title="'.$hesklang['move_dn'].'" href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=15&token='.hesk_token_echo(0).'">
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<svg class="icon icon-chevron-down">
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<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
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</svg>
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</a>';
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}
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elseif ($j == $num)
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{
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echo'
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<a class="tooltip" title="'.$hesklang['move_up'].'" href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=-15&token='.hesk_token_echo(0).'">
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<svg class="icon icon-chevron-up">
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<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
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</svg>
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</a>
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<a href="#" style="visibility: hidden">
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<svg class="icon icon-chevron-down">
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<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
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</svg>
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</a>';
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}
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else
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{
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echo'
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<a class="tooltip" title="'.$hesklang['move_up'].'" href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=-15&token='.hesk_token_echo(0).'">
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<svg class="icon icon-chevron-up">
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<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
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</svg>
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</a>
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<a class="tooltip" title="'.$hesklang['move_dn'].'" href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=15&token='.hesk_token_echo(0).'">
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<svg class="icon icon-chevron-down">
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<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-chevron-down"></use>
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</svg>
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</a>';
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}
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}
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else
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{
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echo '';
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}
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$modal_id = hesk_generate_delete_modal($hesklang['confirm_deletion'],
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$hesklang['delete_tpl'],
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'manage_ticket_templates.php?a=remove&id='.$mysaved['id'].'&token='.hesk_token_echo(0));
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echo '
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<a class="tooltip" title="'.$hesklang['edit'].'" href="javascript:setMessage(' . $mysaved['id'] . ')">
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<svg class="icon icon-edit-ticket">
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<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-edit-ticket"></use>
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</svg>
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</a>
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<a class="tooltip" title="'.$hesklang['remove'].'" href="javascript:" data-modal="[data-modal-id=\''.$modal_id.'\']">
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<svg class="icon icon-delete">
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<use xlink:href="'.HESK_PATH.'img/sprite.svg#icon-delete"></use>
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</svg>
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</a>
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</li>
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';
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} // End while
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?>
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</ul>
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</div>
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<div class="right-bar template-create" <?php if (isset($_SESSION['canned']['what'])) { echo 'style="display: block"'; } ?>>
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<div class="right-bar__body template-create__body">
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<h3>
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<a href="javascript:">
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<svg class="icon icon-back">
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<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-back"></use>
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</svg>
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<span <?php if (isset($_SESSION['canned']['what']) && $_SESSION['canned']['what'] !== 'NEW') { echo 'style="display: none"'; } ?> id="add-title"><?php echo $hesklang['ticket_tpl_add']; ?></span>
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<span <?php if (isset($_SESSION['canned']['what']) && $_SESSION['canned']['what'] !== 'EDIT') { echo 'style="display: none"'; } ?> id="edit-title"><?php echo $hesklang['ticket_tpl_edit']; ?></span>
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</a>
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</h3>
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<div class="form">
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<?php
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/* This will handle error, success and notice messages */
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if (isset($_SESSION['canned']['what'])) {
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echo '<div style="margin: -24px -24px 10px -16px;">';
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hesk_handle_messages();
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echo '</div>';
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}
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$errors = hesk_SESSION(array('canned', 'errors'));
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$errors = is_array($errors) ? $errors : array();
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?>
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<form action="manage_ticket_templates.php" method="post" name="form1" class="form <?php echo hesk_SESSION(array('canned', 'errors')) ? 'invalid' : ''; ?>">
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<div class="form-group">
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<label for="canned_title"><?php echo $hesklang['saved_title']; ?></label>
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<span id="HeskTitle">
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<input type="text" class="form-control <?php echo in_array('name', $errors) ? 'isError' : ''; ?>" id="canned_title" name="name" maxlength="50"
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<?php if (isset($_SESSION['canned']['name'])) {echo ' value="'.stripslashes($_SESSION['canned']['name']).'" ';} ?>>
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</span>
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</div>
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<div class="form-group">
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<label for="canned_message"><?php echo $hesklang['message']; ?></label>
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<span id="HeskMsg">
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<textarea class="form-control <?php echo in_array('msg', $errors) ? 'isError' : ''; ?>" name="msg" rows="40" cols="70" id="canned_message"><?php
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if (isset($_SESSION['canned']['msg'])) {
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echo stripslashes($_SESSION['canned']['msg']);
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}
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?></textarea>
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</span>
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<?php
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if ($hesk_settings['staff_ticket_formatting'] == 2) {
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hesk_tinymce_init('#canned_message');
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}
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?>
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</div>
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<div class="template--submit">
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<?php if(isset($_SESSION['canned']['what']) && $_SESSION['canned']['what'] == 'EDIT'): ?>
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<input type="hidden" name="a" value="edit">
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<input type="hidden" name="saved_replies" value="<?php echo $_SESSION['canned']['id']; ?>">
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<?php else: ?>
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<input type="hidden" name="a" value="new">
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<input type="hidden" name="saved_replies" value="0">
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<?php endif; ?>
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<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
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<button class="btn btn-full" ripple="ripple"><?php echo $hesklang['save_ticket_tpl']; ?></button>
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</div>
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</form>
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</div>
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</div>
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</div>
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<script language="javascript" type="text/javascript"><!--
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var myMsgTxt = new Array();
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myMsgTxt[0]='';
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var myTitle = new Array();
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myTitle[0]='';
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<?php
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echo $javascript_titles;
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echo $javascript_messages;
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?>
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function setMessage(msgid) {
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if (document.getElementById) {
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<?php if ($hesk_settings['staff_ticket_formatting'] == 2): ?>
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tinymce.get("canned_message").setContent('');
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tinymce.get("canned_message").execCommand('mceInsertRawHTML', false, myMsgTxt[msgid]);
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<?php else: ?>
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document.getElementById('HeskMsg').innerHTML='<textarea class="form-control" id="canned_message" name="msg" rows="40" cols="70">'+myMsgTxt[msgid]+'</textarea>';
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<?php endif; ?>
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document.getElementById('HeskTitle').innerHTML='<input type="text" class="form-control" id="canned_title" name="name" maxlength="50" value="'+myTitle[msgid]+'">';
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} else {
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document.form1.msg.value=myMsgTxt[msgid];
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document.form1.name.value=myTitle[msgid];
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}
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document.form1.a.value = 'edit';
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document.form1.saved_replies.value = msgid;
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document.getElementById('add-title').style.display = 'none';
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document.getElementById('edit-title').style.display = 'block';
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document.getElementsByClassName('template-create')[0].style.display = 'block';
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}
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function displayAddTitle() {
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document.form1.msg.value = '';
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document.form1.name.value = '';
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document.form1.saved_replies.value = 0;
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document.form1.a.value = 'new';
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<?php if ($hesk_settings['staff_ticket_formatting'] == 2): ?>
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tinymce.get("canned_message").setContent('');
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<?php endif; ?>
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document.getElementById('add-title').style.display = 'block';
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document.getElementById('edit-title').style.display = 'none';
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}
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//-->
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</script>
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<?php
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hesk_cleanSessionVars('canned');
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require_once(HESK_PATH . 'inc/footer.inc.php');
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exit();
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/*** START FUNCTIONS ***/
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function edit_saved()
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{
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global $hesk_settings, $hesklang;
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/* A security check */
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hesk_token_check('POST');
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$hesk_error_buffer = '';
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$errors = array();
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$id = intval( hesk_POST('saved_replies') );
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if (!$id) {
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$hesk_error_buffer .= '<li>' . $hesklang['sel_ticket_tpl'] . '</li>';
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$errors[] = 'id';
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}
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$savename = hesk_input( hesk_POST('name') );
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if (!$savename) {
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$hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_title'] . '</li>';
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$errors[] = 'name';
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}
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$msg = hesk_input( hesk_POST('msg') );
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if (!$msg) {
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$hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_msg'] . '</li>';
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$errors[] = 'msg';
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}
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// Avoid problems with utf-8 newline chars in Javascript code, detect and remove them
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$msg = preg_replace('/\R/u', "\r\n", $msg);
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$_SESSION['canned']['what'] = 'EDIT';
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$_SESSION['canned']['id'] = $id;
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$_SESSION['canned']['name'] = $savename;
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$_SESSION['canned']['msg'] = $msg;
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$_SESSION['canned']['errors'] = $errors;
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/* Any errors? */
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if (strlen($hesk_error_buffer))
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{
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$hesk_error_buffer = $hesklang['rfm'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
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hesk_process_messages($hesk_error_buffer,'manage_ticket_templates.php?saved_replies='.$id);
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}
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if ($hesk_settings['staff_ticket_formatting'] == 2) {
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// Decode the message we encoded earlier
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$msg_html = hesk_html_entity_decode($msg);
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// Clean the HTML code and set the plaintext version
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require(HESK_PATH . 'inc/htmlpurifier/HeskHTMLPurifier.php');
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require(HESK_PATH . 'inc/html2text/html2text.php');
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$purifier = new HeskHTMLPurifier($hesk_settings['cache_dir']);
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$msg_html = $purifier->heskPurify($msg_html);
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$msg = convert_html_to_text($msg_html);
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$msg = fix_newlines($msg);
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// Replace regular newlines with \r\n to match regular plaintext storage... but then get rid of any accidental \r\r\n outputs
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$msg = str_replace("\n", "\r\n", $msg);
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$msg = str_replace("\r\r\n", "\r\n", $msg);
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// Re-encode the message
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$msg = hesk_htmlspecialchars($msg);
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} else {
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$msg_html = hesk_makeURL($msg);
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$msg_html = nl2br($msg_html);
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}
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$result = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `title`='".hesk_dbEscape($savename)."',`message`='".hesk_dbEscape($msg)."', `message_html`='".hesk_dbEscape($msg_html)."' WHERE `id`='".intval($id)."'");
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unset($_SESSION['canned']['what']);
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unset($_SESSION['canned']['id']);
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unset($_SESSION['canned']['name']);
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unset($_SESSION['canned']['msg']);
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unset($_SESSION['canned']['errors']);
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hesk_process_messages($hesklang['ticket_tpl_saved'],'manage_ticket_templates.php?saved_replies='.$id,'SUCCESS');
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} // End edit_saved()
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function new_saved()
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{
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global $hesk_settings, $hesklang;
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/* A security check */
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hesk_token_check('POST');
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$hesk_error_buffer = '';
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$errors = array();
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$savename = hesk_input( hesk_POST('name') );
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if (!$savename) {
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$hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_title'] . '</li>';
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$errors[] = 'name';
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}
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$msg = hesk_input( hesk_POST('msg') );
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if (!$msg) {
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$hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_msg'] . '</li>';
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$errors[] = 'msg';
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}
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// Avoid problems with utf-8 newline chars in Javascript code, detect and remove them
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$msg = preg_replace('/\R/u', "\r\n", $msg);
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$_SESSION['canned']['what'] = 'NEW';
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$_SESSION['canned']['name'] = $savename;
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$_SESSION['canned']['msg'] = $msg;
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$_SESSION['canned']['errors'] = $errors;
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/* Any errors? */
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if (strlen($hesk_error_buffer))
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{
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$hesk_error_buffer = $hesklang['rfm'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
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hesk_process_messages($hesk_error_buffer,'manage_ticket_templates.php');
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}
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if ($hesk_settings['staff_ticket_formatting'] == 2) {
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// Decode the message we encoded earlier
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$msg_html = hesk_html_entity_decode($msg);
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// Clean the HTML code and set the plaintext version
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require(HESK_PATH . 'inc/htmlpurifier/HeskHTMLPurifier.php');
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require(HESK_PATH . 'inc/html2text/html2text.php');
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$purifier = new HeskHTMLPurifier($hesk_settings['cache_dir']);
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$msg_html = $purifier->heskPurify($msg_html);
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$msg = convert_html_to_text($msg_html);
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$msg = fix_newlines($msg);
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// Replace regular newlines with \r\n to match regular plaintext storage... but then get rid of any accidental \r\r\n outputs
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$msg = str_replace("\n", "\r\n", $msg);
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$msg = str_replace("\r\r\n", "\r\n", $msg);
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// Re-encode the message
|
|
$msg = hesk_htmlspecialchars($msg);
|
|
} else {
|
|
$msg_html = hesk_makeURL($msg);
|
|
$msg_html = nl2br($msg_html);
|
|
}
|
|
|
|
/* Get the latest tpl_order */
|
|
$result = hesk_dbQuery('SELECT `tpl_order` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'ticket_templates` ORDER BY `tpl_order` DESC LIMIT 1');
|
|
$row = hesk_dbFetchRow($result);
|
|
$my_order = isset($row[0]) ? intval($row[0]) + 10 : 10;
|
|
|
|
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` (`title`,`message`,`message_html`,`tpl_order`) VALUES ('".hesk_dbEscape($savename)."','".hesk_dbEscape($msg)."','".hesk_dbEscape($msg_html)."','".intval($my_order)."')");
|
|
|
|
unset($_SESSION['canned']['what']);
|
|
unset($_SESSION['canned']['name']);
|
|
unset($_SESSION['canned']['msg']);
|
|
unset($_SESSION['canned']['errors']);
|
|
|
|
hesk_process_messages($hesklang['ticket_tpl_saved'],'manage_ticket_templates.php','SUCCESS');
|
|
} // End new_saved()
|
|
|
|
function remove()
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
|
|
/* A security check */
|
|
hesk_token_check();
|
|
|
|
$mysaved = intval( hesk_GET('id') ) or hesk_error($hesklang['id_not_valid']);
|
|
|
|
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` WHERE `id`='".intval($mysaved)."'");
|
|
if (hesk_dbAffectedRows() != 1)
|
|
{
|
|
hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found].");
|
|
}
|
|
|
|
hesk_process_messages($hesklang['ticket_tpl_removed'],'manage_ticket_templates.php','SUCCESS');
|
|
} // End remove()
|
|
|
|
function order_saved()
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
|
|
/* A security check */
|
|
hesk_token_check();
|
|
|
|
$tplid = intval( hesk_GET('replyid') ) or hesk_error($hesklang['ticket_tpl_id']);
|
|
$_SESSION['canned']['selcat2'] = $tplid;
|
|
|
|
$tpl_move = intval( hesk_GET('move') );
|
|
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `tpl_order`=`tpl_order`+".intval($tpl_move)." WHERE `id`='".intval($tplid)."'");
|
|
if (hesk_dbAffectedRows() != 1) {hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found].");}
|
|
|
|
/* Update all category fields with new order */
|
|
$result = hesk_dbQuery('SELECT `id` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'ticket_templates` ORDER BY `tpl_order` ASC');
|
|
|
|
$i = 10;
|
|
while ($mytpl=hesk_dbFetchAssoc($result))
|
|
{
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `tpl_order`=".intval($i)." WHERE `id`='".intval($mytpl['id'])."'");
|
|
$i += 10;
|
|
}
|
|
|
|
header('Location: manage_ticket_templates.php');
|
|
exit();
|
|
} // End order_saved()
|
|
|
|
?>
|