579 lines
27 KiB
PHP
579 lines
27 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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/* Check if this is a valid include */
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if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
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if ( ! isset($status) )
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{
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$status = $hesk_settings['statuses'];
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unset($status[3]);
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}
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if ( ! isset($priority) )
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{
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$priority = array(
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0 => 'CRITICAL',
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1 => 'HIGH',
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2 => 'MEDIUM',
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3 => 'LOW',
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);
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}
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if ( ! isset($what) )
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{
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$what = 'trackid';
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}
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if ( ! isset($owner_input) )
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{
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$owner_input = 0;
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}
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if ( ! isset($date_input) )
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{
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$date_input = '';
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}
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/* Can view tickets that are unassigned or assigned to others? */
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$can_view_ass_others = hesk_checkPermission('can_view_ass_others',0);
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$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
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$can_view_ass_by = hesk_checkPermission('can_view_ass_by', 0);
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/* Category options */
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$category_options = '';
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if ( isset($hesk_settings['categories']) && count($hesk_settings['categories']) )
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{
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foreach ($hesk_settings['categories'] as $row['id'] => $row['name'])
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{
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$row['name'] = (hesk_mb_strlen($row['name']) > 30) ? hesk_mb_substr($row['name'],0,30) . '...' : $row['name'];
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$selected = ($row['id'] == $category) ? 'selected="selected"' : '';
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$category_options .= '<option value="'.$row['id'].'" '.$selected.'>'.$row['name'].'</option>';
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}
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}
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else
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{
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$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
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while ($row=hesk_dbFetchAssoc($res2))
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{
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$row['name'] = (hesk_mb_strlen($row['name']) > 30) ? hesk_mb_substr($row['name'],0,30) . '...' : $row['name'];
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$selected = ($row['id'] == $category) ? 'selected="selected"' : '';
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$category_options .= '<option value="'.$row['id'].'" '.$selected.'>'.$row['name'].'</option>';
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}
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}
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/* List of staff */
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if (($can_view_ass_others || $can_view_ass_by) && ! isset($admins))
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{
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$admins = array();
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$res2 = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `name` ASC");
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while ($row=hesk_dbFetchAssoc($res2))
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{
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$admins[$row['id']]=$row['name'];
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}
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}
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$more = empty($_GET['more']) ? 0 : 1;
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$more2 = empty($_GET['more2']) ? 0 : 1;
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#echo "SQL: $sql";
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?>
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<!-- ** START SHOW TICKET FORM ** -->
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<h2 style="font-size: 18px; font-weight: bold"><?php echo $hesklang['show_tickets']; ?></h2>
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<div class="table-wrap">
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<form name="showt" action="show_tickets.php" method="get" class="show_tickets form">
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<div class="search-option">
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<div class="search-name">
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<?php echo $hesklang['status']; ?>
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<br><a href="" id="selectAllStatus" class="plain_link"><?php echo $hesklang['a_select']; ?></a>
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<br><a href="" id="deselectAllStatus" class="plain_link"><?php echo $hesklang['a_deselect']; ?></a>
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<br><a href="" id="toggleAllStatus" class="plain_link"><?php echo $hesklang['a_toggle']; ?></a>
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</div>
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<div class="search-options">
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<div class="checkbox-list">
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<?php
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hesk_get_status_checkboxes($status);
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?>
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</div>
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</div>
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</div>
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<div id="topSubmit" style="display:<?php echo $more ? 'none' : 'block' ; ?>">
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<div style="display: flex">
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<button type="submit" class="btn btn-full"><?php echo $hesklang['show_tickets']; ?></button>
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<a class="btn btn--blue-border" href="javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('divShow');Javascript:hesk_toggleLayerDisplay('topSubmit');document.showt.more.value='1';"><?php echo $hesklang['mopt']; ?></a>
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</div>
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</div>
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<div id="divShow" style="display:<?php echo $more ? 'block' : 'none' ; ?>">
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<div class="search-option">
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<div class="search-name">
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<?php echo $hesklang['priority']; ?>
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<br><a href="" id="selectAllPriority" class="plain_link"><?php echo $hesklang['a_select']; ?></a>
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<br><a href="" id="deselectAllPriority" class="plain_link"><?php echo $hesklang['a_deselect']; ?></a>
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<br><a href="" id="toggleAllPriority" class="plain_link"><?php echo $hesklang['a_toggle']; ?></a>
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</div>
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<div class="search-options">
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<div class="checkbox-list">
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<div class="checkbox-custom">
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<input type="checkbox" id="priority_0" name="p0" value="1" <?php if (isset($priority[0])) {echo 'checked';} ?>>
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<label for="priority_0"><span class="priority0"><?php echo $hesklang['critical']; ?></span></label>
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</div>
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<div class="checkbox-custom">
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<input type="checkbox" id="priority_1" name="p1" value="1" <?php if (isset($priority[1])) {echo 'checked';} ?>>
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<label for="priority_1"><span class="priority1"><?php echo $hesklang['high']; ?></span></label>
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</div>
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<div class="checkbox-custom">
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<input type="checkbox" id="priority_2" name="p2" value="1" <?php if (isset($priority[2])) {echo 'checked';} ?>>
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<label for="priority_2"><span class="priority2"><?php echo $hesklang['medium']; ?></span></label>
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</div>
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<div class="checkbox-custom">
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<input type="checkbox" id="priority_3" name="p3" value="1" <?php if (isset($priority[3])) {echo 'checked';} ?>>
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<label for="priority_3"><span class="priority3"><?php echo $hesklang['low']; ?></span></label>
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</div>
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</div>
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</div>
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</div>
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<div class="search-option">
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<div class="search-name">
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<?php echo $hesklang['show']; ?>
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<br><a href="" id="selectAllShow" class="plain_link"><?php echo $hesklang['a_select']; ?></a>
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<br><a href="" id="deselectAllShow" class="plain_link"><?php echo $hesklang['a_deselect']; ?></a>
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<br><a href="" id="toggleAllShow" class="plain_link"><?php echo $hesklang['a_toggle']; ?></a>
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</div>
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<div class="search-options">
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<div class="checkbox-list">
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<div class="checkbox-custom">
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<input type="checkbox" id="show_my" name="s_my" value="1" <?php if ($s_my[1]) echo 'checked'; ?>>
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<label for="show_my"><?php echo $hesklang['s_my']; ?></label>
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</div>
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<?php
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if ($can_view_unassigned)
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{
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?>
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<div class="checkbox-custom">
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<input type="checkbox" id="show_un" name="s_un" value="1" <?php if ($s_un[1]) echo 'checked'; ?>>
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<label for="show_un"><?php echo $hesklang['s_un']; ?></label>
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</div>
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<?php
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}
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?>
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<?php
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if ($can_view_ass_others || $can_view_ass_by)
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{
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?>
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<div class="checkbox-custom">
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<input type="checkbox" id="show_ot" name="s_ot" value="1" <?php if ($s_ot[1]) echo 'checked'; ?>>
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<label for="show_ot"><?php echo $hesklang['s_ot']; ?></label>
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</div>
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<?php
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}
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?>
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<div class="checkbox-custom">
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<input type="checkbox" id="show_archive" name="archive" value="1" <?php if ($archive[1]) echo 'checked'; ?>>
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<label for="show_archive"><?php echo $hesklang['disp_only_archived']; ?></label>
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</div>
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</div>
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</div>
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</div>
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<div class="search-option">
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<div class="search-name">
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<?php echo $hesklang['sort_by']; ?>
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</div>
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<div class="search-options">
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<div class="radio-list">
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<?php
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array_unshift($hesk_settings['ticket_list'], 'priority');
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$hesk_settings['possible_ticket_list']['priority'] = $hesklang['priority'];
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foreach ($hesk_settings['ticket_list'] as $key):
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if (!key_exists($key, $hesk_settings['possible_ticket_list'])) {
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continue;
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}
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?>
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<div class="radio-custom">
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<input type="radio" id="sort<?php echo $key; ?>" name="sort" value="<?php echo $key; ?>"
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<?php if ($sort == $key) { echo 'checked'; } ?>>
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<label for="sort<?php echo $key; ?>">
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<?php echo $hesk_settings['possible_ticket_list'][$key]; ?>
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</label>
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</div>
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<?php endforeach; ?>
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</div>
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</div>
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</div>
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<div class="search-option">
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<div class="search-name">
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<?php echo $hesklang['gb']; ?>
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</div>
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<div class="search-options">
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<div class="radio-list">
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<div class="radio-custom">
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<input type="radio" name="g" value="" id="g_" <?php if (!$group) {echo 'checked';} ?>>
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<label for="g_">
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<?php echo $hesklang['dg']; ?>
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</label>
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</div>
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<?php
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if ($can_view_unassigned || $can_view_ass_others || $can_view_ass_by)
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{
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?>
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<div class="radio-custom">
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<input type="radio" name="g" value="owner" id="g_owner" <?php if ($group == 'owner') {echo 'checked';} ?>>
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<label for="g_owner">
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<?php echo $hesklang['owner']; ?>
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</label>
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</div>
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<?php
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}
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?>
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<div class="radio-custom">
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<input type="radio" name="g" value="category" id="g_category" <?php if ($group == 'category') {echo 'checked';} ?>>
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<label for="g_category">
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<?php echo $hesklang['category']; ?>
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</label>
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</div>
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<div class="radio-custom">
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<input type="radio" name="g" value="priority" id="g_priority" <?php if ($group == 'priority') {echo 'checked';} ?>>
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<label for="g_priority">
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<?php echo $hesklang['priority']; ?>
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</label>
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</div>
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</div>
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</div>
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</div>
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<div class="search-option">
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<div class="search-name">
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<?php echo $hesklang['category']; ?>
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</div>
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<div class="search-options">
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<select name="category">
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<option value="0" ><?php echo $hesklang['any_cat']; ?></option>
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<?php echo $category_options; ?>
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</select>
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</div>
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</div>
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<div class="search-option">
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<div class="search-name">
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<?php echo $hesklang['display']; ?>
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</div>
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<div class="search-options">
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<input class="form-control" type="text" name="limit" value="<?php echo $maxresults; ?>" style="width: 25%">
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<?php echo $hesklang['tickets_page']; ?>
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</div>
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</div>
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<div class="search-option">
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<div class="search-name">
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<?php echo $hesklang['order']; ?>
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</div>
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<div class="search-options">
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<div class="radio-list">
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<div class="radio-custom">
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<input type="radio" name="asc" value="1" id="g_asc1" <?php if ($asc) {echo 'checked';} ?>>
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<label for="g_asc1">
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<?php echo $hesklang['ascending']; ?>
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</label>
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</div>
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<div class="radio-custom">
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<input type="radio" name="asc" value="0" id="g_asc0" <?php if (!$asc) {echo 'checked';} ?>>
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<label for="g_asc0">
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<?php echo $hesklang['descending']; ?>
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</label>
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</div>
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</div>
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</div>
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</div>
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<div class="search-option">
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<div class="search-name">
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<?php echo $hesklang['opt']; ?>
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</div>
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<div class="search-options">
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<div class="checkbox-list">
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<div class="checkbox-custom">
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<input type="checkbox" name="cot" id="g_cot" value="1" <?php if ($cot) {echo 'checked';} ?>>
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<label for="g_cot"><?php echo $hesklang['cot']; ?></label>
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</div>
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<div class="checkbox-custom">
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<input type="checkbox" name="def" value="1" id="g_def">
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<label for="g_def"><?php echo $hesklang['def']; ?></label>
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(<a href="admin_main.php?reset=1&token=<?php echo hesk_token_echo(0); ?>"><?php echo $hesklang['redv']; ?></a>)
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</div>
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</div>
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</div>
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</div>
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<div id="bottomSubmit">
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<div style="display: flex">
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<button type="submit" id="bottom-showtickets" class="btn btn-full"><?php echo $hesklang['show_tickets']; ?></button>
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<a class="btn btn--blue-border" href="javascript:void(0)" onclick="hesk_toggleLayerDisplay('divShow');hesk_toggleLayerDisplay('topSubmit');document.showt.more.value='0';"><?php echo $hesklang['lopt']; ?></a>
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<input type="hidden" name="more" value="<?php echo $more ? 1 : 0 ; ?>">
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</div>
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</div>
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</div>
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</form>
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</div>
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<script>
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// STATUS
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$("#selectAllStatus").click(function(event) {
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event.preventDefault();
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$("[id^=status_][type=checkbox]").prop('checked', true);
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});
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$("#deselectAllStatus").click(function(event) {
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event.preventDefault();
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$("[id^=status_][type=checkbox]").prop('checked', false);
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});
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$("#toggleAllStatus").click(function(event) {
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event.preventDefault();
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$("[id^=status_][type=checkbox]").each(function() {
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this.checked = !this.checked;
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});
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});
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// PRIORITY
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$("#selectAllPriority").click(function(event) {
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event.preventDefault();
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$("[id^=priority_][type=checkbox]").prop('checked', true);
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});
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$("#deselectAllPriority").click(function(event) {
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event.preventDefault();
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$("[id^=priority_][type=checkbox]").prop('checked', false);
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});
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$("#toggleAllPriority").click(function(event) {
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event.preventDefault();
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$("[id^=priority_][type=checkbox]").each(function() {
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this.checked = !this.checked;
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});
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});
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// SHOW
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$("#selectAllShow").click(function(event) {
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event.preventDefault();
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$("[id^=show_][type=checkbox]").prop('checked', true);
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});
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$("#deselectAllShow").click(function(event) {
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event.preventDefault();
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$("[id^=show_][type=checkbox]").prop('checked', false);
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});
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$("#toggleAllShow").click(function(event) {
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event.preventDefault();
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$("[id^=show_][type=checkbox]").each(function() {
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this.checked = !this.checked;
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});
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});
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</script>
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<!-- ** END SHOW TICKET FORM ** -->
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<!-- ** START SEARCH TICKETS FORM ** -->
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<h2 style="margin-top: 20px; font-size: 18px; font-weight: bold"><?php echo $hesklang['find_ticket_by']; ?></h2>
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<div class="table-wrap">
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<form action="find_tickets.php" method="get" name="findby" id="findby" class="show_tickets form">
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<div class="search-option">
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<div class="search-name">
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<?php echo $hesklang['s_for']; ?>
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</div>
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<div class="search-options">
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<input class="form-control" type="text" name="q" <?php if (isset($q)) {echo 'value="'.$q.'"';} ?>>
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</div>
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</div>
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<div class="search-option">
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<div class="search-name">
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<?php echo $hesklang['s_in']; ?>
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</div>
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<div class="search-options">
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<select name="what">
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<option value="trackid" <?php if ($what=='trackid') {echo 'selected="selected"';} ?> ><?php echo $hesklang['trackID']; ?></option>
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<?php
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if ($hesk_settings['sequential'])
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{
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?>
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<option value="seqid" <?php if ($what=='seqid') {echo 'selected="selected"';} ?> ><?php echo $hesklang['seqid']; ?></option>
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<?php
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}
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?>
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<option value="name" <?php if ($what=='name') {echo 'selected="selected"';} ?> ><?php echo $hesklang['name']; ?></option>
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<option value="email" <?php if ($what=='email') {echo 'selected="selected"';} ?> ><?php echo $hesklang['email']; ?></option>
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<option value="subject" <?php if ($what=='subject') {echo 'selected="selected"';} ?> ><?php echo $hesklang['subject']; ?></option>
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<option value="message" <?php if ($what=='message') {echo 'selected="selected"';} ?> ><?php echo $hesklang['message']; ?></option>
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<?php
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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$selected = ($what == $k) ? 'selected="selected"' : '';
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if ($v['use'])
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{
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$v['name'] = (hesk_mb_strlen($v['name']) > 30) ? hesk_mb_substr($v['name'],0,30) . '...' : $v['name'];
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echo '<option value="'.$k.'" '.$selected.'>'.$v['name'].'</option>';
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}
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}
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?>
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<option value="notes" <?php if ($what=='notes') {echo 'selected="selected"';} ?> ><?php echo $hesklang['notes']; ?></option>
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<option value="ip" <?php if ($what=='ip') {echo 'selected="selected"';} ?> ><?php echo $hesklang['IP_addr']; ?></option>
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</select>
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</div>
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</div>
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<div id="topSubmit2" style="display:<?php echo $more2 ? 'none' : 'block' ; ?>">
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<div style="display: flex">
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<button type="submit" class="btn btn-full" id="findticket"><?php echo $hesklang['find_ticket']; ?></button>
|
|
<a class="btn btn--blue-border" id="moreoptions2" href="javascript:void(0)" onclick="hesk_toggleLayerDisplay('divShow2');hesk_toggleLayerDisplay('topSubmit2');document.findby.more2.value='1';"><?php echo $hesklang['mopt']; ?></a>
|
|
</div>
|
|
</div>
|
|
<div id="divShow2" style="display:<?php echo $more2 ? 'block' : 'none' ; ?>">
|
|
<div class="search-option">
|
|
<div class="search-name">
|
|
<?php echo $hesklang['category']; ?>
|
|
</div>
|
|
<div class="search-options">
|
|
<select id="categoryfind" name="category">
|
|
<option value="0" ><?php echo $hesklang['any_cat']; ?></option>
|
|
<?php echo $category_options; ?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
if ($can_view_ass_others || $can_view_ass_by)
|
|
{
|
|
?>
|
|
<div class="search-option">
|
|
<div class="search-name">
|
|
<?php echo $hesklang['owner']; ?>
|
|
</div>
|
|
<div class="search-options">
|
|
<select id="ownerfind" name="owner">
|
|
<option value="0" ><?php echo $hesklang['anyown']; ?></option>
|
|
<?php
|
|
foreach ($admins as $staff_id => $staff_name)
|
|
{
|
|
echo '<option value="'.$staff_id.'" '.($owner_input == $staff_id ? 'selected="selected"' : '').'>'.$staff_name.'</option>';
|
|
}
|
|
?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
<div class="search-option">
|
|
<div class="search-name">
|
|
<?php echo $hesklang['date']; ?>
|
|
</div>
|
|
<div class="search-options">
|
|
<section class="param calendar">
|
|
<div class="calendar--button">
|
|
<button type="button">
|
|
<svg class="icon icon-calendar">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-calendar"></use>
|
|
</svg>
|
|
</button>
|
|
<input name="dt"
|
|
<?php if ($date_input) {echo 'value="'.$date_input.'"';} ?>
|
|
type="text" class="datepicker">
|
|
</div>
|
|
<div class="calendar--value" <?php echo ($date_input ? 'style="display: block"' : ''); ?>>
|
|
<span><?php echo $date_input; ?></span>
|
|
<i class="close">
|
|
<svg class="icon icon-close">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-close"></use>
|
|
</svg>
|
|
</i>
|
|
</div>
|
|
</section>
|
|
</div>
|
|
</div>
|
|
<div class="search-option">
|
|
<div class="search-name">
|
|
<?php echo $hesklang['s_incl']; ?>
|
|
<br><a href="" id="selectAllFind" class="plain_link"><?php echo $hesklang['a_select']; ?></a>
|
|
<br><a href="" id="deselectAllFind" class="plain_link"><?php echo $hesklang['a_deselect']; ?></a>
|
|
<br><a href="" id="toggleAllFind" class="plain_link"><?php echo $hesklang['a_toggle']; ?></a>
|
|
</div>
|
|
<div class="search-options">
|
|
<div class="checkbox-list">
|
|
<div class="checkbox-custom">
|
|
<input type="checkbox" id="find_show_my" name="s_my" value="1" <?php if ($s_my[2]) echo 'checked'; ?>>
|
|
<label for="find_show_my"><?php echo $hesklang['s_my']; ?></label>
|
|
</div>
|
|
<?php
|
|
if ($can_view_ass_others || $can_view_ass_by)
|
|
{
|
|
?>
|
|
<div class="checkbox-custom">
|
|
<input type="checkbox" id="find_show_ot" name="s_ot" value="1" <?php if ($s_ot[2]) echo 'checked'; ?>>
|
|
<label for="find_show_ot"><?php echo $hesklang['s_ot']; ?></label>
|
|
</div>
|
|
<?php
|
|
}
|
|
|
|
if ($can_view_unassigned)
|
|
{
|
|
?>
|
|
<div class="checkbox-custom">
|
|
<input type="checkbox" id="find_show_un" name="s_un" value="1" <?php if ($s_un[2]) echo 'checked'; ?>>
|
|
<label for="find_show_un"><?php echo $hesklang['s_un']; ?></label>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
<div class="checkbox-custom">
|
|
<input type="checkbox" id="find_archive" name="archive" value="1" <?php if ($archive[2]) echo 'checked'; ?>>
|
|
<label for="find_archive"><?php echo $hesklang['disp_only_archived']; ?></label>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="search-option">
|
|
<div class="search-name">
|
|
<?php echo $hesklang['display']; ?>
|
|
</div>
|
|
<div class="search-options">
|
|
<input type="text" name="limit" value="<?php echo $maxresults; ?>" class="form-control" style="width: 25%">
|
|
<?php echo $hesklang['results_page']; ?>
|
|
</div>
|
|
</div>
|
|
<div id="bottomSubmit">
|
|
<div style="display: flex">
|
|
<button type="submit" id="findticket2" class="btn btn-full"><?php echo $hesklang['find_ticket']; ?></button>
|
|
<a class="btn btn--blue-border" href="javascript:void(0)" onclick="hesk_toggleLayerDisplay('divShow2');hesk_toggleLayerDisplay('topSubmit2');document.findby.more2.value='0';"><?php echo $hesklang['lopt']; ?></a>
|
|
<input type="hidden" name="more2" value="<?php echo $more2 ? 1 : 0 ; ?>">
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
|
|
<script>
|
|
$("#selectAllFind").click(function(event) {
|
|
event.preventDefault();
|
|
$("[id^=find_][type=checkbox]").prop('checked', true);
|
|
});
|
|
|
|
$("#deselectAllFind").click(function(event) {
|
|
event.preventDefault();
|
|
$("[id^=find_][type=checkbox]").prop('checked', false);
|
|
});
|
|
|
|
$("#toggleAllFind").click(function(event) {
|
|
event.preventDefault();
|
|
$("[id^=find_][type=checkbox]").each(function() {
|
|
this.checked = !this.checked;
|
|
});
|
|
});
|
|
</script>
|
|
|
|
<!-- ** END SEARCH TICKETS FORM ** -->
|
|
|