941 lines
33 KiB
PHP
941 lines
33 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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/* Check if this is a valid include */
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if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
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// List of staff and check their permissions
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$admins = array();
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$can_assign_to = array();
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$res2 = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `name` ASC");
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while ($row = hesk_dbFetchAssoc($res2))
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{
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$admins[$row['id']] = $row['name'];
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if ($row['isadmin'] || strpos($row['heskprivileges'], 'can_view_tickets') !== false)
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{
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$can_assign_to[$row['id']] = $row['name'];
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}
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}
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/* List of categories */
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if ( ! isset($hesk_settings['categories']))
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{
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$hesk_settings['categories'] = array();
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$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
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while ($row=hesk_dbFetchAssoc($res2))
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{
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$hesk_settings['categories'][$row['id']] = $row['name'];
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}
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}
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/* Current MySQL time */
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$mysql_time = hesk_dbTime();
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/* Get number of tickets and page number */
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$result = hesk_dbQuery($sql_count);
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while ($row = hesk_dbFetchAssoc($result))
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{
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// Total tickets found
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$totals['filtered']['all'] += $row['cnt'];
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// Total by status
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if (isset($totals['filtered']['by_status'][$row['status']]))
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{
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$totals['filtered']['by_status'][$row['status']] += $row['cnt'];
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}
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else
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{
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$totals['filtered']['by_status'][$row['status']] = $row['cnt'];
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}
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// Count all filtered open tickets
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if (isset($row['status']) && $row['status'] != 3)
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{
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$totals['filtered']['open'] += $row['cnt'];
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}
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// Totals by assigned to
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if (isset($row['assigned_to'])):
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switch ($row['assigned_to'])
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{
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case 1:
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$totals['filtered']['assigned_to_me'] += $row['cnt'];
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break;
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case 2:
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$totals['filtered']['assigned_to_others'] += $row['cnt'];
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break;
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case 3:
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$totals['filtered']['assigned_to_others'] += $row['cnt'];
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$totals['filtered']['assigned_to_others_by_me'] += $row['cnt'];
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break;
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default:
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$totals['filtered']['unassigned'] += $row['cnt'];
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}
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endif;
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// Total by due date; ignore for Resolved tickets
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if ($row['status'] != 3)
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{
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switch ($row['due'])
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{
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case 1:
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$totals['filtered']['due_soon'] += $row['cnt'];
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break;
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case 2:
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$totals['filtered']['overdue'] += $row['cnt'];
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break;
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}
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}
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}
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// Quick link: assigned to me
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if ($is_quick_link == 'my')
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{
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$total = $totals['filtered']['assigned_to_me'];
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}
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// Quick link: assigned to other
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elseif ($is_quick_link == 'ot')
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{
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$total = $totals['filtered']['assigned_to_others'];
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}
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// Quick link: unassigned
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elseif ($is_quick_link == 'un')
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{
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$total = $totals['filtered']['unassigned'];
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}
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// Quick link: due soon
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elseif ($is_quick_link == 'due')
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{
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$total = $totals['filtered']['due_soon'];
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}
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// Quick link: overdue
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elseif ($is_quick_link == 'ovr')
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{
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$total = $totals['filtered']['overdue'];
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}
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// Quick link: all open
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elseif ($is_quick_link == 'alo')
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{
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$total = $totals['open'];
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}
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// Quick link: all
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elseif ($is_quick_link == 'all')
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{
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$total = $totals['all'];
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}
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// No quick link
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else
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{
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$total = $totals['filtered']['all'];
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}
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if (true)
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{
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/* This query string will be used to browse pages */
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if ($href == 'admin_main.php' || $href == 'show_tickets.php')
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{
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#$query = 'status='.$status;
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$query = '';
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$query .= 's' . implode('=1&s',array_keys($status)) . '=1';
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$query .= '&p' . implode('=1&p',array_keys($priority)) . '=1';
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$query .= '&category='.$category;
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$query .= '&sort='.$sort;
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$query .= '&asc='.$asc;
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$query .= '&limit='.$maxresults;
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$query .= '&archive='.$archive[1];
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$query .= '&s_my='.$s_my[1];
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$query .= '&s_ot='.$s_ot[1];
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$query .= '&s_un='.$s_un[1];
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$query .= '&cot='.$cot;
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$query .= '&g='.$group;
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}
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else
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{
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$query = 'q='.$q;
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$query .= '&what='.$what;
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$query .= '&category='.$category;
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$query .= '&owner='.$owner_input;
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$query .= '&dt='.urlencode($date_input);
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$query .= '&sort='.$sort;
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$query .= '&asc='.$asc;
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$query .= '&limit='.$maxresults;
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$query .= '&archive='.$archive[2];
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$query .= '&s_my='.$s_my[2];
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$query .= '&s_ot='.$s_ot[2];
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$query .= '&s_un='.$s_un[2];
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}
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$query_for_quick_links = $query;
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if ($is_quick_link !== false)
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{
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$query .= '&ql=' . $is_quick_link;
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}
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$query_for_pagination = $query . '&page=';
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$pages = ceil($total/$maxresults) or $pages = 1;
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if ($page > $pages)
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{
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$page = $pages;
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}
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$limit_down = ($page * $maxresults) - $maxresults;
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$prev_page = ($page - 1 <= 0) ? 0 : $page - 1;
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$next_page = ($page + 1 > $pages) ? 0 : $page + 1;
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/* We have the full SQL query now, get tickets */
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$sql .= " LIMIT ".hesk_dbEscape($limit_down)." , ".hesk_dbEscape($maxresults)." ";
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$result = hesk_dbQuery($sql);
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/* Uncomment for debugging */
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# echo "SQL: $sql\n<br>";
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/* This query string will be used to order and reverse display */
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if ($href == 'admin_main.php' || $href == 'show_tickets.php')
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{
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#$query = 'status='.$status;
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$query = '';
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$query .= 's' . implode('=1&s',array_keys($status)) . '=1';
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$query .= '&p' . implode('=1&p',array_keys($priority)) . '=1';
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$query .= '&category='.$category;
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#$query .= '&asc='.(isset($is_default) ? 1 : $asc_rev);
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$query .= '&limit='.$maxresults;
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$query .= '&archive='.$archive[1];
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$query .= '&s_my='.$s_my[1];
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$query .= '&s_ot='.$s_ot[1];
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$query .= '&s_un='.$s_un[1];
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$query .= '&page=1';
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#$query .= '&sort=';
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$query .= '&cot='.$cot;
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$query .= '&g='.$group;
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}
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else
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{
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$query = 'q='.$q;
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$query .= '&what='.$what;
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$query .= '&category='.$category;
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$query .= '&owner='.$owner_input;
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$query .= '&dt='.urlencode($date_input);
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#$query .= '&asc='.$asc;
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$query .= '&limit='.$maxresults;
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$query .= '&archive='.$archive[2];
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$query .= '&s_my='.$s_my[2];
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$query .= '&s_ot='.$s_ot[2];
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$query .= '&s_un='.$s_un[2];
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$query .= '&page=1';
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#$query .= '&sort=';
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}
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if ($is_quick_link !== false)
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{
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$query .= '&ql=' . $is_quick_link;
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}
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$query .= '&asc=';
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/* Print the table with tickets */
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$random=rand(10000,99999);
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$modal_id = hesk_generate_delete_modal($hesklang['confirm'],
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$hesklang['confirm_execute'],
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"javascript:document.getElementById('delete-tickets-form').submit()",
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$hesklang['confirm']);
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// Are some open tickets hidden?
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if ($href != 'find_tickets.php' && $totals['filtered']['open'] != $totals['open'])
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{
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hesk_show_info($hesklang['not_aos'], ' ', false, 'no-padding-top');
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}
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?>
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<section class="quick-links">
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<div class="filters__listing">
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<!--
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<a href="<?php echo $href . '?' . $query_for_quick_links . '&ql=all&s_my=1&s_ot=1&s_un=1&category=0'; ?>" class="btn btn-transparent <?php if ($is_quick_link == 'all') echo 'is-bold is-selected'; ?>"><span><?php echo $hesklang['ql_all']; ?></span> <span class="filters__btn-value"><?php echo $totals['all']; ?></span></a>
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<a href="<?php echo $href . '?' . $query_for_quick_links . '&ql=alo&s_my=1&s_ot=1&s_un=1&category=0'; ?>" class="btn btn-transparent <?php if ($is_quick_link == 'alo') echo 'is-bold is-selected'; ?>"><span><?php echo $hesklang['ql_alo']; ?></span> <span class="filters__btn-value"><?php echo $totals['open']; ?></span></a>
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-->
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<a href="<?php echo $href . '?' . $query_for_quick_links . '&ql=&s_my=1&s_ot=1&s_un=1'; ?>" class="btn btn-transparent <?php if (empty($is_quick_link)) echo 'is-bold is-selected'; ?>"><span><?php
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if ($href == 'find_tickets.php') {
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echo $hesklang['tickets_found'];
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}
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elseif ($totals['filtered']['open'] == $totals['open'] && $totals['filtered']['open'] == $totals['filtered']['all']) {
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echo $hesklang['open_tickets'];
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}
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else {
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echo $hesklang['ql_fit'];
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}
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?></span> <span class="filters__btn-value"><?php echo $totals['filtered']['all']; ?></span></a>
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<a href="<?php echo $href . '?' . $query_for_quick_links . '&ql=my'; ?>" class="btn btn-transparent <?php if ($is_quick_link == 'my') echo 'is-bold is-selected'; ?>"><span><?php echo $hesklang['ql_a2m']; ?></span> <span class="filters__btn-value"><?php echo $totals['filtered']['assigned_to_me']; ?></span></a>
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<?php if ($can_view_ass_others || $can_view_ass_by): ?>
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<a href="<?php echo $href . '?' . $query_for_quick_links . '&ql=ot'; ?>" class="btn btn-transparent <?php if ($is_quick_link == 'ot') echo 'is-bold is-selected'; ?>"><span><?php echo $hesklang['ql_a2o']; ?></span> <span class="filters__btn-value"><?php echo $totals['filtered']['assigned_to_others']; ?></span></a>
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<?php endif; ?>
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<?php if ($can_view_unassigned): ?>
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<a href="<?php echo $href . '?' . $query_for_quick_links . '&ql=un'; ?>" class="btn btn-transparent <?php if ($is_quick_link == 'un') echo 'is-bold is-selected'; ?>"><span><?php echo $hesklang['ql_una']; ?></span> <span class="filters__btn-value"><?php echo $totals['filtered']['unassigned']; ?></span></a>
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<?php endif; ?>
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<a href="<?php echo $href . '?' . $query_for_quick_links . '&ql=due&s_my=1&s_ot=1&s_un=1'; ?>" class="btn btn-transparent is-due-soon <?php if ($is_quick_link == 'due') echo 'is-bold is-selected'; ?>"><span><?php echo $hesklang['ql_due']; ?></span> <span class="filters__btn-value"><?php echo $totals['filtered']['due_soon']; ?></span></a>
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<a href="<?php echo $href . '?' . $query_for_quick_links . '&ql=ovr&s_my=1&s_ot=1&s_un=1'; ?>" class="btn btn-transparent is-overdue <?php if ($is_quick_link == 'ovr') echo 'is-bold is-selected'; ?>"><span><?php echo $hesklang['ql_ovr']; ?></span> <span class="filters__btn-value"><?php echo $totals['filtered']['overdue']; ?></span></a>
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</div>
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<div class="checkbox-custom auto-reload">
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<input type="checkbox" id="reloadCB" onclick="toggleAutoRefresh(this);">
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<label for="reloadCB"><?php echo $hesklang['arp']; ?></label> <span id="timer"></span>
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<script type="text/javascript">heskCheckReloading();</script>
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</div>
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</section>
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<?php
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if ($total > 0)
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{
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?>
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<form name="form1" id="delete-tickets-form" action="delete_tickets.php" method="post">
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<?php
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if (empty($group))
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{
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hesk_print_list_head();
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}
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}
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else
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{
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hesk_show_info($hesklang['no_tickets_crit'], ' ', false);
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}
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$checkall = '
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<div class="checkbox-custom">
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<input type="checkbox" id="ticket_checkall" onclick="hesk_changeAll()">
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<label for="ticket_checkall"> </label>
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</div>';
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$group_tmp = '';
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$is_table = 0;
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$space = 0;
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while ($ticket=hesk_dbFetchAssoc($result))
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{
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// Are we grouping tickets?
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if ($group)
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{
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require(HESK_PATH . 'inc/print_group.inc.php');
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}
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// Set owner (needed for row title)
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$owner = '';
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$first_line = '(' . $hesklang['unas'] . ')'." \n\n";
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if ($ticket['owner'] == $_SESSION['id'])
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{
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$owner = '<svg class="icon icon-assign" style="margin-right: 3px">
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<use xlink:href="'. HESK_PATH . 'img/sprite.svg#icon-assign"></use>
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</svg>';
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$first_line = $hesklang['tasy2'] . " \n\n";
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}
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elseif ($ticket['owner'])
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{
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if (!isset($admins[$ticket['owner']]))
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{
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$admins[$ticket['owner']] = $hesklang['e_udel'];
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}
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$owner = '<svg class="icon icon-assign-plus" style="margin-right: 3px">
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<use xlink:href="'. HESK_PATH . 'img/sprite.svg#icon-assign-plus"></use>
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</svg>';
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$first_line = $hesklang['taso3'] . ' ' . $admins[$ticket['owner']] . " \n\n";
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}
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// Prepare ticket priority
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switch ($ticket['priority'])
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{
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case 0:
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$ticket['priority'] = 'critical';
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break;
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case 1:
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$ticket['priority'] = 'high';
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break;
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case 2:
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$ticket['priority'] = 'medium';
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break;
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default:
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$ticket['priority'] = 'low';
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}
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// Set message (needed for row title)
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$ticket['message'] = $first_line . hesk_mb_substr(strip_tags($ticket['message']),0,200).'...';
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// Start ticket row
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echo '
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<tr title="'.$ticket['message'].'" class="'.($ticket['owner'] ? '' : 'new').($ticket['priority'] == 'critical' ? ' bg-critical' : '').'">
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<td class="table__first_th sindu_handle">
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<div class="checkbox-custom">
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<input type="checkbox" id="ticket_check_'.$ticket['id'].'" name="id[]" value="'.$ticket['id'].'">
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<label for="ticket_check_'.$ticket['id'].'"> </label>
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</div>
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</td>
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';
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// Print sequential ID and link it to the ticket page
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if ( hesk_show_column('id') )
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{
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echo '<td><a href="admin_ticket.php?track='.$ticket['trackid'].'&Refresh='.$random.'">'.$ticket['id'].'</a></td>';
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}
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// Print tracking ID and link it to the ticket page
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if ( hesk_show_column('trackid') )
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{
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echo '<td class="trackid">
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<div class="table__td-id">
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<a class="link" href="admin_ticket.php?track='.$ticket['trackid'].'&Refresh='.$random.'">'.$ticket['trackid'].'</a>
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</div>
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</td>';
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}
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// Print date submitted
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if ( hesk_show_column('dt') )
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{
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switch ($hesk_settings['submittedformat'])
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{
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case 1:
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$ticket['dt'] = hesk_formatDate($ticket['dt']);
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break;
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case 2:
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$ticket['dt'] = hesk_time_lastchange($ticket['dt']);
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break;
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default:
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$ticket['dt'] = hesk_time_since( strtotime($ticket['dt']) );
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}
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echo '<td>'.$ticket['dt'].'</td>';
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}
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// Print last modified
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if ( hesk_show_column('lastchange') )
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{
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switch ($hesk_settings['updatedformat'])
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{
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case 1:
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$ticket['lastchange'] = hesk_formatDate($ticket['lastchange']);
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break;
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case 2:
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$ticket['lastchange'] = hesk_time_lastchange($ticket['lastchange']);
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break;
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default:
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$ticket['lastchange'] = hesk_time_since( strtotime($ticket['lastchange']) );
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}
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echo '<td>'.$ticket['lastchange'].'</td>';
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}
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// Print ticket category
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if ( hesk_show_column('category') )
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{
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$ticket['category_name'] = isset($hesk_settings['categories'][$ticket['category']]) ? $hesk_settings['categories'][$ticket['category']] : $hesklang['catd'];
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echo '<td class="category-'.intval($ticket['category']).'">'.$ticket['category_name'].'</td>';
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}
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// Print customer name
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if ( hesk_show_column('name') )
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{
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echo '<td>'.$ticket['name'].'</td>';
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}
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// Print customer email
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|
if ( hesk_show_column('email') )
|
|
{
|
|
echo '<td><a href="mailto:'.$ticket['email'].'">'.$hesklang['clickemail'].'</a></td>';
|
|
}
|
|
|
|
// Print subject and link to the ticket page
|
|
if ( hesk_show_column('subject') )
|
|
{
|
|
echo '<td class="subject">'.($ticket['archive'] ? '<svg class="icon icon-tag '.($ticket['owner'] != $_SESSION['id'] ? 'fill-gray' : '').'" style="margin-right: 3px">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-tag"></use>
|
|
</svg>' : '').$owner.'<a class="link" href="admin_ticket.php?track='.$ticket['trackid'].'&Refresh='.$random.'">'.$ticket['subject'].'</a></td>';
|
|
}
|
|
|
|
// Print ticket status
|
|
if ( hesk_show_column('status') )
|
|
{
|
|
echo '<td>' . hesk_get_admin_ticket_status($ticket['status']) . ' </td>';
|
|
}
|
|
|
|
// Print ticket owner
|
|
if ( hesk_show_column('owner') )
|
|
{
|
|
if ($ticket['owner'])
|
|
{
|
|
$ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : $hesklang['unas'];
|
|
}
|
|
else
|
|
{
|
|
$ticket['owner'] = $hesklang['unas'];
|
|
}
|
|
echo '<td>'.$ticket['owner'].'</td>';
|
|
}
|
|
|
|
// Print number of all replies
|
|
if ( hesk_show_column('replies') )
|
|
{
|
|
echo '<td>'.$ticket['replies'].'</td>';
|
|
}
|
|
|
|
// Print number of staff replies
|
|
if ( hesk_show_column('staffreplies') )
|
|
{
|
|
echo '<td>'.$ticket['staffreplies'].'</td>';
|
|
}
|
|
|
|
// Print last replier
|
|
if ( hesk_show_column('lastreplier') )
|
|
{
|
|
if ($ticket['lastreplier'])
|
|
{
|
|
$ticket['repliername'] = isset($admins[$ticket['replierid']]) ? $admins[$ticket['replierid']] : $hesklang['staff'];
|
|
}
|
|
else
|
|
{
|
|
$ticket['repliername'] = $ticket['name'];
|
|
}
|
|
echo '<td>'.$ticket['repliername'].'</td>';
|
|
}
|
|
|
|
// Print time worked
|
|
if ( hesk_show_column('time_worked') )
|
|
{
|
|
echo '<td>'.$ticket['time_worked'].'</td>';
|
|
}
|
|
|
|
// Print due date
|
|
if (hesk_show_column('due_date')) {
|
|
$dateformat = substr($hesk_settings['timeformat'], 0, strpos($hesk_settings['timeformat'], ' '));
|
|
$due_date = $hesklang['none'];
|
|
if ($ticket['due_date'] != null) {
|
|
$due_date = hesk_date($ticket['due_date'], false, true, false);
|
|
$due_date = date($dateformat, $due_date);
|
|
}
|
|
|
|
echo '<td>'.$due_date.'</td>';
|
|
}
|
|
|
|
// Print custom fields
|
|
foreach ($hesk_settings['custom_fields'] as $key => $value)
|
|
{
|
|
if ($value['use'] && hesk_show_column($key) )
|
|
{
|
|
echo '<td>'.($value['type'] == 'date' ? hesk_custom_date_display_format($ticket[$key], $value['value']['date_format']) : $ticket[$key]).'</td>';
|
|
}
|
|
}
|
|
|
|
// End ticket row
|
|
echo '
|
|
<td>
|
|
<div class="dropdown priority" data-value="' . $ticket['priority'] . '" style="cursor: default">
|
|
<div class="label" style="cursor: default">
|
|
<span>' . $hesklang[$ticket['priority']] . '</span>
|
|
</div>
|
|
</div>
|
|
</td>
|
|
</tr>
|
|
';
|
|
|
|
} // End while
|
|
|
|
// Only show all this if we found any tickets
|
|
if ($total > 0)
|
|
{
|
|
?>
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
<div class="pagination-wrap">
|
|
<div class="pagination">
|
|
<?php
|
|
if ($pages > 1) {
|
|
/* List pages */
|
|
if ($pages >= 7) {
|
|
if ($page > 2) {
|
|
echo '
|
|
<a href="'.$href.'?'.$query_for_pagination.'1" class="btn pagination__nav-btn">
|
|
<svg class="icon icon-chevron-left" style="margin-right:-6px">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-left"></use>
|
|
</svg>
|
|
<svg class="icon icon-chevron-left">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-left"></use>
|
|
</svg>
|
|
'.$hesklang['pager_first'].'
|
|
</a>';
|
|
}
|
|
|
|
if ($prev_page)
|
|
{
|
|
echo '
|
|
<a href="'.$href.'?'.$query_for_pagination.$prev_page.'" class="btn pagination__nav-btn">
|
|
<svg class="icon icon-chevron-left">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-left"></use>
|
|
</svg>
|
|
'.$hesklang['pager_previous'].'
|
|
</a>';
|
|
}
|
|
}
|
|
|
|
echo '<ul class="pagination__list">';
|
|
for ($i=1; $i<=$pages; $i++)
|
|
{
|
|
if ($i <= ($page+5) && $i >= ($page-5))
|
|
{
|
|
if ($i == $page)
|
|
{
|
|
echo '
|
|
<li class="pagination__item is-current">
|
|
<a href="javascript:" class="pagination__link">'.$i.'</a>
|
|
</li>';
|
|
}
|
|
else
|
|
{
|
|
echo '
|
|
<li class="pagination__item ">
|
|
<a href="'.$href.'?'.$query_for_pagination.$i.'" class="pagination__link">'.$i.'</a>
|
|
</li>';
|
|
}
|
|
}
|
|
}
|
|
echo '</ul>';
|
|
|
|
if ($pages >= 7)
|
|
{
|
|
if ($next_page)
|
|
{
|
|
echo '
|
|
<a href="'.$href.'?'.$query_for_pagination.$next_page.'" class="btn pagination__nav-btn">
|
|
'.$hesklang['pager_next'].'
|
|
<svg class="icon icon-chevron-right">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-right"></use>
|
|
</svg>
|
|
</a>';
|
|
}
|
|
|
|
if ($page < ($pages - 1))
|
|
{
|
|
echo '
|
|
<a href="'.$href.'?'.$query_for_pagination.$pages.'" class="btn pagination__nav-btn">
|
|
'.$hesklang['pager_last'].'
|
|
<svg class="icon icon-chevron-right">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-right"></use>
|
|
</svg>
|
|
<svg class="icon icon-chevron-right" style="margin-left:-6px">
|
|
<use xlink:href="'. HESK_PATH .'img/sprite.svg#icon-chevron-right"></use>
|
|
</svg>
|
|
</a>';
|
|
}
|
|
}
|
|
} // end PAGES > 1
|
|
?>
|
|
</div>
|
|
<p class="pagination__amount"><?php echo sprintf($hesklang['tickets_on_pages'],$total,$pages); ?></p>
|
|
</div>
|
|
|
|
<section class="tickets__legend">
|
|
<div>
|
|
<?php
|
|
if (hesk_checkPermission('can_add_archive',0))
|
|
{
|
|
?>
|
|
<div>
|
|
<svg class="icon icon-tag">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-tag"></use>
|
|
</svg>
|
|
<?php echo $hesklang['archived2']; ?>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
<div>
|
|
<svg class="icon icon-assign">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-assign"></use>
|
|
</svg> <?php echo $hesklang['tasy2']; ?>
|
|
</div>
|
|
<?php
|
|
if (hesk_checkPermission('can_view_ass_others',0) || hesk_checkPermission('can_view_ass_by',0))
|
|
{
|
|
?>
|
|
<div>
|
|
<svg class="icon icon-assign-plus">
|
|
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-assign-plus"></use>
|
|
</svg> <?php echo $hesklang['taso2']; ?>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
<div class="bulk-actions">
|
|
<?php echo $hesklang['with_selected']; ?>
|
|
<div class="inline-bottom">
|
|
<select name="a">
|
|
<option value="low" selected="selected"><?php echo $hesklang['set_pri_to'].' '.$hesklang['low']; ?></option>
|
|
<option value="medium"><?php echo $hesklang['set_pri_to'].' '.$hesklang['medium']; ?></option>
|
|
<option value="high"><?php echo $hesklang['set_pri_to'].' '.$hesklang['high']; ?></option>
|
|
<option value="critical"><?php echo $hesklang['set_pri_to'].' '.$hesklang['critical']; ?></option>
|
|
<?php
|
|
if ( hesk_checkPermission('can_resolve', 0) )
|
|
{
|
|
?>
|
|
<option value="close"><?php echo $hesklang['close_selected']; ?></option>
|
|
<?php
|
|
}
|
|
|
|
if ( hesk_checkPermission('can_add_archive', 0) )
|
|
{
|
|
?>
|
|
<option value="tag"><?php echo $hesklang['add_archive_quick']; ?></option>
|
|
<option value="untag"><?php echo $hesklang['remove_archive_quick']; ?></option>
|
|
<?php
|
|
}
|
|
|
|
?>
|
|
<option value="print"><?php echo $hesklang['print_selected']; ?></option>
|
|
<?php
|
|
|
|
if ( ! defined('HESK_DEMO') )
|
|
{
|
|
|
|
if ( hesk_checkPermission('can_merge_tickets', 0) )
|
|
{
|
|
?>
|
|
<option value="merge"><?php echo $hesklang['mer_selected']; ?></option>
|
|
<?php
|
|
}
|
|
if ( hesk_checkPermission('can_export', 0) )
|
|
{
|
|
?>
|
|
<option value="export"><?php echo $hesklang['export_selected']; ?></option>
|
|
<?php
|
|
}
|
|
if ( hesk_checkPermission('can_privacy', 0) )
|
|
{
|
|
?>
|
|
<option value="anonymize"><?php echo $hesklang['anon_selected']; ?></option>
|
|
<?php
|
|
}
|
|
if ( hesk_checkPermission('can_del_tickets', 0) )
|
|
{
|
|
?>
|
|
<option value="delete"><?php echo $hesklang['del_selected']; ?></option>
|
|
<?php
|
|
}
|
|
|
|
} // End demo
|
|
?>
|
|
</select>
|
|
</div>
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
|
|
<button onclick="document.getElementById('action-type').value = 'bulk'" type="button" class="btn btn-full" ripple="ripple" data-modal="[data-modal-id='<?php echo $modal_id; ?>']">
|
|
<?php echo $hesklang['execute']; ?>
|
|
</button>
|
|
|
|
<?php
|
|
if (hesk_checkPermission('can_assign_others',0))
|
|
{
|
|
?>
|
|
<div style="height:6px"></div>
|
|
|
|
<?php echo $hesklang['assign_selected']; ?>
|
|
<div class="inline-bottom">
|
|
<select name="owner">
|
|
<option value="" selected="selected"><?php echo $hesklang['select']; ?></option>
|
|
<option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
|
|
<?php
|
|
foreach ($can_assign_to as $k=>$v)
|
|
{
|
|
echo '<option value="'.$k.'">'.$v.'</option>';
|
|
}
|
|
?>
|
|
</select>
|
|
</div>
|
|
<button type="button" name="assign" class="btn btn-full" data-modal="[data-modal-id='<?php echo $modal_id; ?>']"
|
|
onclick="document.getElementById('action-type').value = 'assi'">
|
|
<?php echo $hesklang['assi']; ?>
|
|
</button>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
</section>
|
|
<input id="action-type" name="action-type" type="hidden" value="-1">
|
|
</form>
|
|
<?php
|
|
} // END ticket list if total > 0
|
|
} // END ticket list if total > 0 or if this is a quick link
|
|
else
|
|
{
|
|
if (isset($is_search) || $href == 'find_tickets.php')
|
|
{
|
|
hesk_show_notice($hesklang['no_tickets_crit']);
|
|
}
|
|
}
|
|
|
|
|
|
function hesk_print_list_head()
|
|
{
|
|
global $hesk_settings, $href, $query, $sort_possible, $hesklang;
|
|
?>
|
|
<div class="table-wrap">
|
|
<table class="table sindu-table ticket-list sindu_origin_table" id="default-table">
|
|
<thead>
|
|
<tr>
|
|
<th class="table__first_th sindu_handle">
|
|
<div class="checkbox-custom">
|
|
<input type="checkbox" id="ticket_checkall" name="checkall" value="2" onclick="hesk_changeAll(this)">
|
|
<label for="ticket_checkall"> </label>
|
|
</div>
|
|
</th>
|
|
<?php
|
|
$sort = hesk_GET('sort', 'status');
|
|
$sort_direction = '';
|
|
if (isset($_GET['asc'])) {
|
|
$sort_direction = intval($_GET['asc']) == 0 ? 'desc' : 'asc';
|
|
} else {
|
|
$sort_direction = 'asc';
|
|
}
|
|
|
|
foreach ($hesk_settings['ticket_list'] as $field)
|
|
{
|
|
if (!key_exists($field, $hesk_settings['possible_ticket_list'])) {
|
|
continue;
|
|
}
|
|
|
|
echo '<th class="sindu-handle '.($sort == $field ? $sort_direction : '').' '.($field == 'trackid' ? 'trackid' : '').'">
|
|
<a href="' . $href . '?' . $query . $sort_possible[$field] . '&sort=' . $field . '">
|
|
<div class="sort">
|
|
<span>' . $hesk_settings['possible_ticket_list'][$field] . '</span>
|
|
<i class="handle"></i>
|
|
</div>
|
|
</a>
|
|
</th>';
|
|
}
|
|
?>
|
|
<th class="sindu-handle <?php echo $sort == 'priority' ? $sort_direction : ''; ?>">
|
|
<a href="<?php echo $href . '?' . $query . $sort_possible['priority'] . '&sort='; ?>priority">
|
|
<div class="sort">
|
|
<span><?php echo $hesklang['priority']; ?></span>
|
|
<i class="handle"></i>
|
|
</div>
|
|
</a>
|
|
</th>
|
|
</tr>
|
|
</thead>
|
|
<tbody>
|
|
<?php
|
|
} // END hesk_print_list_head()
|
|
|
|
|
|
function hesk_time_since($original)
|
|
{
|
|
global $hesk_settings, $hesklang, $mysql_time;
|
|
|
|
/* array of time period chunks */
|
|
$chunks = array(
|
|
array(60 * 60 * 24 * 365 , $hesklang['abbr']['year']),
|
|
array(60 * 60 * 24 * 30 , $hesklang['abbr']['month']),
|
|
array(60 * 60 * 24 * 7, $hesklang['abbr']['week']),
|
|
array(60 * 60 * 24 , $hesklang['abbr']['day']),
|
|
array(60 * 60 , $hesklang['abbr']['hour']),
|
|
array(60 , $hesklang['abbr']['minute']),
|
|
array(1 , $hesklang['abbr']['second']),
|
|
);
|
|
|
|
/* Invalid time */
|
|
if ($mysql_time < $original)
|
|
{
|
|
// DEBUG return "T: $mysql_time (".date('Y-m-d H:i:s',$mysql_time).")<br>O: $original (".date('Y-m-d H:i:s',$original).")";
|
|
return "0".$hesklang['abbr']['second'];
|
|
}
|
|
|
|
$since = $mysql_time - $original;
|
|
|
|
// $j saves performing the count function each time around the loop
|
|
for ($i = 0, $j = count($chunks); $i < $j; $i++) {
|
|
|
|
$seconds = $chunks[$i][0];
|
|
$name = $chunks[$i][1];
|
|
|
|
// finding the biggest chunk (if the chunk fits, break)
|
|
if (($count = floor($since / $seconds)) != 0) {
|
|
// DEBUG print "<!-- It's $name -->\n";
|
|
break;
|
|
}
|
|
}
|
|
|
|
$print = "$count{$name}";
|
|
|
|
if ($i + 1 < $j) {
|
|
// now getting the second item
|
|
$seconds2 = $chunks[$i + 1][0];
|
|
$name2 = $chunks[$i + 1][1];
|
|
|
|
// add second item if it's greater than 0
|
|
if (($count2 = floor(($since - ($seconds * $count)) / $seconds2)) != 0) {
|
|
$print .= "$count2{$name2}";
|
|
}
|
|
}
|
|
return $print;
|
|
} // END hesk_time_since()
|
|
|
|
|
|
function hesk_time_lastchange($original)
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
|
|
// Save time format setting so we can restore it later
|
|
$copy = $hesk_settings['timeformat'];
|
|
|
|
// We need this time format for this function
|
|
$hesk_settings['timeformat'] = 'Y-m-d H:i:s';
|
|
|
|
// Get HESK time-adjusted start of today if not already
|
|
if ( ! defined('HESK_TIME_TODAY') )
|
|
{
|
|
// Adjust for HESK time and define constants for alter use
|
|
define('HESK_TIME_TODAY', date('Y-m-d 00:00:00', hesk_date(NULL, false, false, false) ) );
|
|
define('HESK_TIME_YESTERDAY', date('Y-m-d 00:00:00', strtotime(HESK_TIME_TODAY)-86400) ) ;
|
|
}
|
|
|
|
// Adjust HESK time difference and get day name
|
|
$ticket_time = hesk_date($original, true);
|
|
|
|
if ($ticket_time >= HESK_TIME_TODAY)
|
|
{
|
|
// For today show HH:MM
|
|
$day = substr($ticket_time, 11, 5);
|
|
}
|
|
elseif ($ticket_time >= HESK_TIME_YESTERDAY)
|
|
{
|
|
// For yesterday show word "Yesterday"
|
|
$day = $hesklang['r2'];
|
|
}
|
|
else
|
|
{
|
|
// For other days show DD MMM YY
|
|
list($y, $m, $d) = explode('-', substr($ticket_time, 0, 10) );
|
|
$day = '<span style="white-space: nowrap;">' . $d . ' ' . $hesklang['ms'.$m] . ' ' . substr($y, 2) . '</span>';
|
|
}
|
|
|
|
// Restore original time format setting
|
|
$hesk_settings['timeformat'] = $copy;
|
|
|
|
// Return value to display
|
|
return $day;
|
|
|
|
} // END hesk_time_lastchange()
|