$hesklang['open'], 'class' => 'open', ); // 1 = CUSTOMER REPLIED $hesk_settings['statuses'][1] = array( 'name' => $hesklang['wait_reply'], 'class' => 'waitingreply', ); // 2 = STAFF REPLIED $hesk_settings['statuses'][2] = array( 'name' => $hesklang['replied'], 'class' => 'replied', ); // 3 = RESOLVED $hesk_settings['statuses'][3] = array( 'name' => $hesklang['closed'], 'class' => 'resolved', ); // 4 = IN PROGRESS $hesk_settings['statuses'][4] = array( 'name' => $hesklang['in_progress'], 'class' => 'inprogress', ); // 5 = ON HOLD $hesk_settings['statuses'][5] = array( 'name' => $hesklang['on_hold'], 'class' => 'onhold', ); // Make sure we have database connection hesk_load_database_functions(); hesk_dbConnect(); $res = hesk_dbQuery("SELECT `id`, `name`, `color`, `can_customers_change` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."custom_statuses` ORDER BY `id` ASC"); while ($row = hesk_dbFetchAssoc($res)) { // Let's set status name for current language (or the first one we find) $names = json_decode($row['name'], true); $row['name'] = (isset($names[$hesk_settings['language']])) ? $names[$hesk_settings['language']] : reset($names); // Add to statuses array $hesk_settings['statuses'][$row['id']] = array( 'name' => $row['name'], 'color' => '#'.$row['color'], 'can_customers_change' => $row['can_customers_change'], ); } // Try to cache results if ($use_cache && (is_dir($cache_dir) || ( @mkdir($cache_dir, 0777) && is_writable($cache_dir) ) ) ) { // Is there an index.htm file? if ( ! file_exists($cache_dir.'index.htm')) { @file_put_contents($cache_dir.'index.htm', ''); } // Write data @file_put_contents($cache_file, ' $v) { if ($k == $ignore_status) { continue; } elseif ($k == 3) { if ($can_resolve) { $last = ''; } } else { $options .= ''; } } return $options . $last; } // END hesk_get_status_select() function hesk_get_status_checkboxes($selected = array()) { global $hesk_settings; $i = 0; echo '
'; $has_row = false; foreach ($hesk_settings['statuses'] as $k => $v) { if ($i % 3 === 0) { echo '
'; $has_row = true; } echo '
'; if ($i % 3 === 2) { echo '
'; $has_row = false; } $i++; } if ($has_row) echo '
'; echo ''; } // END hesk_get_status_select() function hesk_get_status_name($status) { global $hesk_settings, $hesklang; return isset($hesk_settings['statuses'][$status]['name']) ? $hesk_settings['statuses'][$status]['name'] : $hesklang['unknown']; } // END hesk_get_status_name() function hesk_get_admin_ticket_status($status, $append = '') { return hesk_get_ticket_status($status, $append, 0); } // END hesk_get_admin_ticket_status() function hesk_get_ticket_status($status, $append = '', $check_change = 1) { global $hesk_settings, $hesklang; // Is this a valid status? if ( ! isset($hesk_settings['statuses'][$status]['name'])) { return $hesklang['unknown']; } // In the customer side check if this status can be changed if ($check_change && ! hesk_can_customer_change_status($status)) { if (isset($hesk_settings['statuses'][$status]['color'])) { return ''.$hesk_settings['statuses'][$status]['name'].''; } return $hesk_settings['statuses'][$status]['name']; } // Is this a default status? Use style class to add color if (isset($hesk_settings['statuses'][$status]['class'])) { return ''.$hesk_settings['statuses'][$status]['name'].'' . $append; } // Does this status have a color code? if (isset($hesk_settings['statuses'][$status]['color'])) { return ''.$hesk_settings['statuses'][$status]['name'].'' . $append; } // Just return the name if nothing matches return $hesk_settings['statuses'][$status]['name'] . $append; } // END hesk_get_ticket_status() function hesk_can_customer_change_status($status) { global $hesk_settings; return ( ! isset($hesk_settings['statuses'][$status]['can_customers_change']) || $hesk_settings['statuses'][$status]['can_customers_change'] == '1') ? true : false; } // END hesk_get_ticket_status()