IPv4
if ( preg_match('/^[0-9]{1,3}.[0-9]{1,3}.[0-9]{1,3}.[0-9]{1,3}$/', $ip) )
{
return true;
}
// -> IPv6
if ( preg_match('/^[0-9A-Fa-f\:\.]+$/', $ip) )
{
return true;
}
// Not a valid IP
return false;
} // END hesk_isValidIP()
function hesk_setcookie($name, $value, $expire=0, $path="")
{
if (HESK_SSL)
{
setcookie($name, $value, $expire, $path, "", true, true);
}
else
{
setcookie($name, $value, $expire, $path, "", false, true);
}
return true;
} // END hesk_setcookie()
function hesk_service_message($sm)
{
switch ($sm['style'])
{
case 1:
$style = "green";
break;
case 2:
$style = "blue";
break;
case 3:
$style = "orange";
break;
case 4:
$style = "red";
break;
default:
$style = "white";
}
?>
4294967296)
{
$ip = 4294967296;
}
$res = hesk_dbQuery("SELECT `id` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."banned_ips` WHERE {$ip} BETWEEN `ip_from` AND `ip_to` LIMIT 1");
return ( hesk_dbNumRows($res) == 1 ) ? hesk_dbResult($res) : false;
} // END hesk_isBannedIP()
function hesk_isBannedEmail($email)
{
global $hesk_settings, $hesklang, $hesk_db_link;
$email = strtolower($email);
$res = hesk_dbQuery("SELECT `id` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."banned_emails` WHERE `email` IN ('".hesk_dbEscape($email)."', '".hesk_dbEscape( substr($email, strrpos($email, "@") ) )."') LIMIT 1");
return ( hesk_dbNumRows($res) == 1 ) ? hesk_dbResult($res) : false;
} // END hesk_isBannedEmail()
function hesk_clean_utf8($in)
{
//reject overly long 2 byte sequences, as well as characters above U+10000 and replace with ?
$in = preg_replace('/[\x00-\x08\x10\x0B\x0C\x0E-\x19\x7F]'.
'|[\x00-\x7F][\x80-\xBF]+'.
'|([\xC0\xC1]|[\xF0-\xFF])[\x80-\xBF]*'.
'|[\xC2-\xDF]((?![\x80-\xBF])|[\x80-\xBF]{2,})'.
'|[\xE0-\xEF](([\x80-\xBF](?![\x80-\xBF]))|(?![\x80-\xBF]{2})|[\x80-\xBF]{3,})/S',
'?', $in );
//reject overly long 3 byte sequences and UTF-16 surrogates and replace with ?
$in = preg_replace('/\xE0[\x80-\x9F][\x80-\xBF]'.
'|\xED[\xA0-\xBF][\x80-\xBF]/S','?', $in );
return $in;
} // END hesk_clean_utf8()
function hesk_load_database_functions()
{
// Already loaded?
if (function_exists('hesk_dbQuery'))
{
return true;
}
// Preferrably use the MySQLi functions
elseif ( function_exists('mysqli_connect') )
{
require(HESK_PATH . 'inc/database_mysqli.inc.php');
}
// Default to MySQL
else
{
require(HESK_PATH . 'inc/database.inc.php');
}
} // END hesk_load_database_functions()
function hesk_unlink($file, $older_than=0)
{
return ( is_file($file) && ( ! $older_than || (time()-filectime($file)) > $older_than ) && @unlink($file) ) ? true : false;
} // END hesk_unlink()
function hesk_unlink_callable($file, $key, $older_than=0)
{
return hesk_unlink($file, $older_than);
} // END hesk_unlink_callable()
function hesk_utf8_urldecode($in)
{
$in = preg_replace("/%u([0-9a-f]{3,4})/i","&#x\\1;", urldecode($in));
return hesk_html_entity_decode($in);
} // END hesk_utf8_urldecode
function hesk_SESSION($in, $default = '')
{
if (is_array($in))
{
return isset($_SESSION[$in[0]][$in[1]]) && ! is_array(isset($_SESSION[$in[0]][$in[1]])) ? $_SESSION[$in[0]][$in[1]] : $default;
}
else
{
return isset($_SESSION[$in]) && ! is_array($_SESSION[$in]) ? $_SESSION[$in] : $default;
}
} // END hesk_SESSION();
function hesk_COOKIE($in, $default = '')
{
return isset($_COOKIE[$in]) && ! is_array($_COOKIE[$in]) ? $_COOKIE[$in] : $default;
} // END hesk_COOKIE();
function hesk_GET($in, $default = '')
{
return isset($_GET[$in]) && ! is_array($_GET[$in]) ? $_GET[$in] : $default;
} // END hesk_GET()
function hesk_POST($in, $default = '')
{
return isset($_POST[$in]) && ! is_array($_POST[$in]) ? $_POST[$in] : $default;
} // END hesk_POST()
function hesk_POST_array($in, $default = array() )
{
return isset($_POST[$in]) && is_array($_POST[$in]) ? $_POST[$in] : $default;
} // END hesk_POST_array()
function hesk_REQUEST($in, $default = false)
{
return isset($_GET[$in]) ? hesk_input( hesk_GET($in) ) : ( isset($_POST[$in]) ? hesk_input( hesk_POST($in) ) : $default );
} // END hesk_REQUEST()
function hesk_isREQUEST($in)
{
return isset($_GET[$in]) || isset($_POST[$in]) ? true : false;
} // END hesk_isREQUEST()
function hesk_mb_substr($in, $start, $length)
{
return function_exists('mb_substr') ? mb_substr($in, $start, $length, 'UTF-8') : substr($in, $start, $length);
} // END hesk_mb_substr()
function hesk_mb_strlen($in)
{
return function_exists('mb_strlen') ? mb_strlen($in, 'UTF-8') : strlen($in);
} // END hesk_mb_strlen()
function hesk_mb_strtolower($in)
{
return function_exists('mb_strtolower') ? mb_strtolower($in, 'UTF-8') : strtolower($in);
} // END hesk_mb_strtolower()
function hesk_mb_strtoupper($in)
{
return function_exists('mb_strtoupper') ? mb_strtoupper($in, 'UTF-8') : strtoupper($in);
} // END hesk_mb_strtolower()
function hesk_ucfirst($in)
{
return function_exists('mb_convert_case') ? mb_convert_case($in, MB_CASE_TITLE, 'UTF-8') : ucfirst($in);
} // END hesk_mb_ucfirst()
function hesk_htmlspecialchars_decode($in)
{
return str_replace( array('&', '<', '>', '"'), array('&', '<', '>', '"'), $in);
} // END hesk_htmlspecialchars_decode()
function hesk_html_entity_decode($in)
{
return html_entity_decode($in, ENT_COMPAT | ENT_XHTML, 'UTF-8');
#return html_entity_decode($in, ENT_COMPAT | ENT_XHTML, 'ISO-8859-1');
} // END hesk_html_entity_decode()
function hesk_htmlspecialchars($in)
{
return htmlspecialchars($in, ENT_COMPAT | ENT_SUBSTITUTE | ENT_XHTML, 'UTF-8');
#return htmlspecialchars($in, ENT_COMPAT | ENT_SUBSTITUTE | ENT_XHTML, 'ISO-8859-1');
} // END hesk_htmlspecialchars()
function hesk_htmlentities($in)
{
return htmlentities($in, ENT_COMPAT | ENT_SUBSTITUTE | ENT_XHTML, 'UTF-8');
#return htmlentities($in, ENT_COMPAT | ENT_SUBSTITUTE | ENT_XHTML, 'ISO-8859-1');
} // END hesk_htmlentities()
function hesk_slashJS($in)
{
return str_replace( '\'', '\\\'', $in);
} // END hesk_slashJS()
function hesk_verifyEmailMatch($trackingID, $my_email = 0, $ticket_email = 0, $error = 1)
{
global $hesk_settings, $hesklang, $hesk_db_link;
/* Email required to view ticket? */
if ( ! $hesk_settings['email_view_ticket'])
{
$hesk_settings['e_param'] = '';
$hesk_settings['e_query'] = '';
$hesk_settings['e_email'] = '';
return true;
}
/* Limit brute force attempts */
hesk_limitBfAttempts();
/* Get email address */
if ($my_email)
{
$hesk_settings['e_param'] = '&e=' . rawurlencode($my_email);
$hesk_settings['e_query'] = '&e=' . rawurlencode($my_email);
$hesk_settings['e_email'] = $my_email;
}
else
{
$my_email = hesk_getCustomerEmail();
}
/* Get email from ticket */
if ( ! $ticket_email)
{
$res = hesk_dbQuery("SELECT `email` FROM `".$hesk_settings['db_pfix']."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
$ticket_email = hesk_dbResult($res);
}
else
{
hesk_process_messages($hesklang['ticket_not_found'],'ticket.php');
}
}
/* Validate email */
if ($hesk_settings['multi_eml'])
{
$valid_emails = explode(',', strtolower($ticket_email) );
if ( in_array(strtolower($my_email), $valid_emails) )
{
/* Match, clean brute force attempts and return true */
hesk_cleanBfAttempts();
return true;
}
}
elseif ( strtolower($ticket_email) == strtolower($my_email) )
{
/* Match, clean brute force attempts and return true */
hesk_cleanBfAttempts();
return true;
}
/* Email doesn't match, clean cookies and error out */
if ($error)
{
hesk_setcookie('hesk_myemail', '');
hesk_process_messages($hesklang['enmdb'],'ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999));
}
else
{
return false;
}
} // END hesk_verifyEmailMatch()
function hesk_getCustomerEmail($can_remember = 0, $field = '', $force_only_one = 0)
{
global $hesk_settings, $hesklang;
/* Email required to view ticket? */
if ( ! $hesk_settings['email_view_ticket'])
{
$hesk_settings['e_param'] = '';
$hesk_settings['e_query'] = '';
$hesk_settings['e_email'] = '';
return '';
}
/* Is this a form that enables remembering email? */
if ($can_remember)
{
global $do_remember;
}
$my_email = '';
/* Is email in session? */
if ( strlen($field) && isset($_SESSION[$field]) )
{
$my_email = hesk_validateEmail($_SESSION[$field], 'ERR', 0);
}
/* Is email in query string? */
elseif ( isset($_GET['e']) || isset($_POST['e']) )
{
$my_email = hesk_validateEmail( hesk_REQUEST('e') ,'ERR',0);
}
/* Is email in cookie? */
elseif ( isset($_COOKIE['hesk_myemail']) )
{
$my_email = hesk_validateEmail( hesk_COOKIE('hesk_myemail'), 'ERR', 0);
if ($can_remember && $my_email)
{
$do_remember = ' checked="checked" ';
}
}
// Remove unwanted side-effects
$my_email = hesk_emailCleanup($my_email);
// Force only one email address? Use the first one.
if ($force_only_one)
{
$my_email = strtok($my_email, ',');
}
$hesk_settings['e_param'] = '&e=' . rawurlencode($my_email);
$hesk_settings['e_query'] = '&e=' . rawurlencode($my_email);
$hesk_settings['e_email'] = $my_email;
return $my_email;
} // END hesk_getCustomerEmail()
function hesk_emailCleanup($my_email)
{
return preg_replace("/(\\\)+'/", "'", $my_email);
} // END hesk_emailCleanup()
function hesk_formatBytes($size, $translate_unit = 1, $precision = 2)
{
global $hesklang;
$units = array(
'GB' => 1073741824,
'MB' => 1048576,
'kB' => 1024,
'B' => 1
);
foreach ($units as $suffix => $bytes)
{
if ($bytes > $size)
{
continue;
}
$full = $size / $bytes;
$round = round($full, $precision);
if ($full == $round)
{
if ($translate_unit)
{
return $round . ' ' . $hesklang[$suffix];
}
else
{
return $round . ' ' . $suffix;
}
}
}
return false;
} // End hesk_formatBytes()
function hesk_autoAssignTicket($ticket_category)
{
global $hesk_settings, $hesklang;
/* Auto assign ticket enabled? */
if ( ! $hesk_settings['autoassign'])
{
return false;
}
$autoassign_owner = array();
/* Get all possible auto-assign staff, order by number of open tickets */
$res = hesk_dbQuery("SELECT `t1`.`id`,`t1`.`user`,`t1`.`name`, `t1`.`email`, `t1`.`language`, `t1`.`isadmin`, `t1`.`categories`, `t1`.`notify_assigned`, `t1`.`heskprivileges`,
(SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` FORCE KEY (`statuses`) WHERE `owner`=`t1`.`id` AND `status` IN ('0','1','2','4','5') ) as `open_tickets`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t1`
WHERE `t1`.`autoassign`='1' ORDER BY `open_tickets` ASC, RAND()");
/* Loop through the rows and return the first appropriate one */
while ($myuser = hesk_dbFetchAssoc($res))
{
/* Is this an administrator? */
if ($myuser['isadmin'])
{
$autoassign_owner = $myuser;
$hesk_settings['user_data'][$myuser['id']] = $myuser;
hesk_dbFreeResult($res);
break;
}
/* Not and administrator, check two things: */
/* --> can view and reply to tickets */
if (strpos($myuser['heskprivileges'], 'can_view_tickets') === false || strpos($myuser['heskprivileges'], 'can_reply_tickets') === false)
{
continue;
}
/* --> has access to ticket category */
$myuser['categories']=explode(',',$myuser['categories']);
if (in_array($ticket_category,$myuser['categories']))
{
$autoassign_owner = $myuser;
$hesk_settings['user_data'][$myuser['id']] = $myuser;
hesk_dbFreeResult($res);
break;
}
}
return $autoassign_owner;
} // END hesk_autoAssignTicket()
function hesk_cleanID($field='track', $in=false)
{
$id = '';
if ($in !== false)
{
$id = $in;
}
elseif ( isset($_SESSION[$field]) )
{
$id = $_SESSION[$field];
}
elseif ( isset($_GET[$field]) && ! is_array($_GET[$field]) )
{
$id = $_GET[$field];
}
elseif ( isset($_POST[$field]) && ! is_array($_POST[$field]) )
{
$id = $_POST[$field];
}
else
{
return false;
}
return substr( preg_replace('/[^A-Z0-9\-]/','',strtoupper($id)) , 0, 12);
} // END hesk_cleanID()
function hesk_createID()
{
global $hesk_settings, $hesklang, $hesk_error_buffer;
/*** Generate tracking ID and make sure it's not a duplicate one ***/
/* Ticket ID can be of these chars */
$useChars = 'AEUYBDGHJLMNPQRSTVWXZ123456789';
/* Set tracking ID to an empty string */
$trackingID = '';
/* Let's avoid duplicate ticket ID's, try up to 3 times */
for ($i=1;$i<=3;$i++)
{
/* Generate raw ID */
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
/* Format the ID to the correct shape and check wording */
$trackingID = hesk_formatID($trackingID);
/* Check for duplicate IDs */
$res = hesk_dbQuery("SELECT `id` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid` = '".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($res) == 0)
{
/* Everything is OK, no duplicates found */
return $trackingID;
}
/* A duplicate ID has been found! Let's try again (up to 2 more) */
$trackingID = '';
}
/* No valid tracking ID, try one more time with microtime() */
$trackingID = $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= $useChars[mt_rand(0,29)];
$trackingID .= substr(microtime(), -5);
/* Format the ID to the correct shape and check wording */
$trackingID = hesk_formatID($trackingID);
$res = hesk_dbQuery("SELECT `id` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid` = '".hesk_dbEscape($trackingID)."' LIMIT 1");
/* All failed, must be a server-side problem... */
if (hesk_dbNumRows($res) == 0)
{
return $trackingID;
}
$hesk_error_buffer['etid'] = $hesklang['e_tid'];
return false;
} // END hesk_createID()
function hesk_formatID($id)
{
$useChars = 'AEUYBDGHJLMNPQRSTVWXZ123456789';
$replace = $useChars[mt_rand(0,29)];
$replace .= mt_rand(1,9);
$replace .= $useChars[mt_rand(0,29)];
/*
Remove 3 letter bad words from ID
Possiblitiy: 1:27,000
*/
$remove = array(
'ASS',
'CUM',
'FAG',
'FUK',
'GAY',
'SEX',
'TIT',
'XXX',
);
$id = str_replace($remove,$replace,$id);
/*
Remove 4 letter bad words from ID
Possiblitiy: 1:810,000
*/
$remove = array(
'ANAL',
'ANUS',
'BUTT',
'CAWK',
'CLIT',
'COCK',
'CRAP',
'CUNT',
'DICK',
'DYKE',
'FART',
'FUCK',
'JAPS',
'JERK',
'JIZZ',
'KNOB',
'PISS',
'POOP',
'SHIT',
'SLUT',
'SUCK',
'TURD',
// Also, remove words that are known to trigger mod_security
'WGET',
);
$replace .= mt_rand(1,9);
$id = str_replace($remove,$replace,$id);
/* Format the ID string into XXX-XXX-XXXX format for easier readability */
$id = $id[0].$id[1].$id[2].'-'.$id[3].$id[4].$id[5].'-'.$id[6].$id[7].$id[8].$id[9];
return $id;
} // END hesk_formatID()
function hesk_cleanBfAttempts()
{
global $hesk_settings, $hesklang;
/* If this feature is disabled, just return */
if ( ! $hesk_settings['attempt_limit'] || defined('HESK_BF_CLEAN') )
{
return true;
}
/* Delete expired logs from the database */
$res = hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."logins` WHERE `ip`='".hesk_dbEscape(hesk_getClientIP())."'");
define('HESK_BF_CLEAN', 1);
return true;
} // END hesk_cleanAttempts()
function hesk_limitBfAttempts($showError=1)
{
global $hesk_settings, $hesklang;
// Check if this IP is banned permanently
if ( hesk_isBannedIP(hesk_getClientIP()) )
{
hesk_error($hesklang['baned_ip'], 0);
}
/* If this feature is disabled or already called, return false */
if ( ! $hesk_settings['attempt_limit'] || defined('HESK_BF_LIMIT') )
{
return false;
}
/* Define this constant to avoid duplicate checks */
define('HESK_BF_LIMIT', 1);
$ip = hesk_getClientIP();
/* Get number of failed attempts from the database */
$res = hesk_dbQuery("SELECT `number`, (CASE WHEN `last_attempt` IS NOT NULL AND DATE_ADD(`last_attempt`, INTERVAL ".intval($hesk_settings['attempt_banmin'])." MINUTE ) > NOW() THEN 1 ELSE 0 END) AS `banned` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."logins` WHERE `ip`='".hesk_dbEscape($ip)."' LIMIT 1");
/* Not in the database yet? Add first one and return false */
if (hesk_dbNumRows($res) != 1)
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."logins` (`ip`) VALUES ('".hesk_dbEscape($ip)."')");
return false;
}
/* Get number of failed attempts and increase by 1 */
$row = hesk_dbFetchAssoc($res);
$row['number']++;
/* If too many failed attempts either return error or reset count if time limit expired */
if ($row['number'] >= $hesk_settings['attempt_limit'])
{
if ($row['banned'])
{
$tmp = sprintf($hesklang['yhbb'],$hesk_settings['attempt_banmin']);
unset($_SESSION);
if ($showError)
{
hesk_error($tmp,0);
}
else
{
return $tmp;
}
}
else
{
$row['number'] = 1;
}
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."logins` SET `number`=".intval($row['number'])." WHERE `ip`='".hesk_dbEscape($ip)."'");
return false;
} // END hesk_limitAttempts()
function hesk_getCategoryName($id)
{
global $hesk_settings, $hesklang;
if (empty($id))
{
return $hesklang['unas'];
}
// If we already have the name no need to query DB another time
if ( isset($hesk_settings['category_data'][$id]['name']) )
{
return $hesk_settings['category_data'][$id]['name'];
}
$res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='".intval($id)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
return $hesklang['catd'];
}
$hesk_settings['category_data'][$id]['name'] = hesk_dbResult($res,0,0);
return $hesk_settings['category_data'][$id]['name'];
} // END hesk_getOwnerName()
function hesk_getReplierName($ticket)
{
global $hesk_settings, $hesklang;
// Already have this info?
if (isset($ticket['last_reply_by']))
{
return $ticket['last_reply_by'];
}
// Last reply by staff
if ( ! empty($ticket['lastreplier']))
{
// We don't know who from staff so just send "Staff"
if (empty($ticket['replierid']))
{
return $hesklang['staff'];
}
// Get the name using another function
$replier = hesk_getOwnerName($ticket['replierid']);
// If replier comes back as "unassigned", default to "Staff"
if ($replier == $hesklang['unas'])
{
return $hesklang['staff'];
}
return $replier;
}
// Last reply by customer
return $ticket['name'];
} // END hesk_getReplierName()
function hesk_getOwnerName($id)
{
global $hesk_settings, $hesklang;
if (empty($id))
{
return $hesklang['unas'];
}
// If we already have the name no need to query DB another time
if ( isset($hesk_settings['user_data'][$id]['name']) )
{
return $hesk_settings['user_data'][$id]['name'];
}
$res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='".intval($id)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
return $hesklang['unas'];
}
$hesk_settings['user_data'][$id]['name'] = hesk_dbResult($res,0,0);
return $hesk_settings['user_data'][$id]['name'];
} // END hesk_getOwnerName()
function hesk_cleanSessionVars($arr)
{
if (is_array($arr))
{
foreach ($arr as $str)
{
if (isset($_SESSION[$str]))
{
unset($_SESSION[$str]);
}
}
}
elseif (isset($_SESSION[$arr]))
{
unset($_SESSION[$arr]);
}
} // End hesk_cleanSessionVars()
function hesk_process_messages($message,$redirect_to,$type='ERROR')
{
global $hesk_settings, $hesklang;
switch ($type)
{
case 'SUCCESS':
$_SESSION['HESK_SUCCESS'] = TRUE;
break;
case 'NOTICE':
$_SESSION['HESK_NOTICE'] = TRUE;
break;
case 'INFO':
$_SESSION['HESK_INFO'] = TRUE;
break;
default:
$_SESSION['HESK_ERROR'] = TRUE;
}
$_SESSION['HESK_MESSAGE'] = $message;
/* In some cases we don't want a redirect */
if ($redirect_to == 'NOREDIRECT')
{
return TRUE;
}
header('Location: '.$redirect_to);
exit();
} // END hesk_process_messages()
function hesk_get_messages() {
global $hesk_settings, $hesklang;
$messages = array();
// Primary message - only one can be displayed and HESK_MESSAGE is required
if ( isset($_SESSION['HESK_MESSAGE']) )
{
if ( isset($_SESSION['HESK_SUCCESS']) )
{
$messages[] = array(
'title' => $hesklang['success'],
'style' => '1',
'message' => $_SESSION['HESK_MESSAGE']
);
}
elseif ( isset($_SESSION['HESK_ERROR']) )
{
$messages[] = array(
'title' => $hesklang['error'],
'style' => '4',
'message' => $_SESSION['HESK_MESSAGE']
);
}
elseif ( isset($_SESSION['HESK_NOTICE']) )
{
$messages[] = array(
'title' => $hesklang['note'],
'style' => '3',
'message' => $_SESSION['HESK_MESSAGE']
);
}
elseif ( isset($_SESSION['HESK_INFO']) )
{
$messages[] = array(
'title' => $hesklang['info'],
'style' => '2',
'message' => $_SESSION['HESK_MESSAGE']
);
}
hesk_cleanSessionVars('HESK_MESSAGE');
}
// Cleanup any primary message types set
hesk_cleanSessionVars('HESK_ERROR');
hesk_cleanSessionVars('HESK_SUCCESS');
hesk_cleanSessionVars('HESK_NOTICE');
hesk_cleanSessionVars('HESK_INFO');
// Secondary message
if ( isset($_SESSION['HESK_2ND_NOTICE']) && isset($_SESSION['HESK_2ND_MESSAGE']) )
{
$messages[] = array(
'title' => $hesklang['note'],
'style' => '3',
'message' => $_SESSION['HESK_2ND_MESSAGE']
);
hesk_cleanSessionVars('HESK_2ND_NOTICE');
hesk_cleanSessionVars('HESK_2ND_MESSAGE');
}
return $messages;
}
function hesk_handle_messages()
{
global $hesk_settings, $hesklang;
$return_value = true;
// Primary message - only one can be displayed and HESK_MESSAGE is required
if ( isset($_SESSION['HESK_MESSAGE']) )
{
if ( isset($_SESSION['HESK_SUCCESS']) )
{
hesk_show_success($_SESSION['HESK_MESSAGE']);
}
elseif ( isset($_SESSION['HESK_ERROR']) )
{
hesk_show_error($_SESSION['HESK_MESSAGE']);
$return_value = false;
}
elseif ( isset($_SESSION['HESK_NOTICE']) )
{
hesk_show_notice($_SESSION['HESK_MESSAGE']);
}
elseif ( isset($_SESSION['HESK_INFO']) )
{
hesk_show_info($_SESSION['HESK_MESSAGE']);
}
hesk_cleanSessionVars('HESK_MESSAGE');
}
// Cleanup any primary message types set
hesk_cleanSessionVars('HESK_ERROR');
hesk_cleanSessionVars('HESK_SUCCESS');
hesk_cleanSessionVars('HESK_NOTICE');
hesk_cleanSessionVars('HESK_INFO');
// Secondary message
if ( isset($_SESSION['HESK_2ND_NOTICE']) && isset($_SESSION['HESK_2ND_MESSAGE']) )
{
hesk_show_notice($_SESSION['HESK_2ND_MESSAGE']);
hesk_cleanSessionVars('HESK_2ND_NOTICE');
hesk_cleanSessionVars('HESK_2ND_MESSAGE');
}
return $return_value;
} // END hesk_handle_messages()
function hesk_show_error($message,$title='',$append_colon=true)
{
global $hesk_settings, $hesklang;
$title = $title ? $title : $hesklang['error'];
$title = $append_colon ? $title . ':' : $title;
?>
$value)
{
$ticket[$key] = is_array($ticket[$key]) ? hesk_ticketToPlain($value, $specialchars, $strip) : hesk_msgToPlain($value, $specialchars, $strip);
}
return $ticket;
}
else
{
return hesk_msgToPlain($ticket, $specialchars, $strip);
}
} // END hesk_ticketToPlain()
function hesk_msgToPlain($msg, $specialchars=0, $strip=1)
{
$msg = preg_replace('/\/i', "$2", $msg);
$msg = preg_replace('/
\s*/',"\n",$msg);
$msg = trim($msg);
if ($strip)
{
$msg = stripslashes($msg);
}
if ($specialchars)
{
$msg = hesk_html_entity_decode($msg);
}
return $msg;
} // END hesk_msgToPlain()
function hesk_getCurrentGetParameters() {
if ( ! isset($_GET) ) {
$_GET = array();
}
$parameters = array();
foreach ($_GET as $k => $v) {
if ($k == 'language') {
continue;
}
$parameters[$k] = $v;
}
return $parameters;
}
function hesk_showTopBar($page_title, $trackingID = false)
{
global $hesk_settings, $hesklang;
if ($hesk_settings['can_sel_lang'])
{
$str = '