Hesk v3.2.0

2021-03-06 16:23:18 +00:00
parent a5296eea55
commit ac0640212a
222 changed files with 16911 additions and 1089 deletions
--- a/hesk/language/en/emails/overdue_ticket.txt
+++ b/hesk/language/en/emails/overdue_ticket.txt
@@ -0,0 +1,15 @@
+Hello,
+
+A ticket is overdue! Ticket details:
+
+Ticket subject: %%SUBJECT%%
+Tracking ID: %%TRACK_ID%%
+
+You can manage this ticket here:
+%%TRACK_URL%%
+
+
+Regards,
+
+%%SITE_TITLE%%
+%%SITE_URL%%
--- a/hesk/language/en/emails/ticket_escalated.txt
+++ b/hesk/language/en/emails/ticket_escalated.txt
@@ -0,0 +1,19 @@
+Hello,
+
+A support ticket has been escalated by %%ESCALATED_BY_RULE%%:
+
+Subject: %%SUBJECT%%
+Category: %%CATEGORY%%
+Priority: %%PRIORITY%%
+Status: %%STATUS%%
+Assigned to: %%OWNER%%
+Tracking ID: %%TRACK_ID%%
+
+You can view this ticket here:
+%%TRACK_URL%%
+
+
+Regards,
+
+%%SITE_TITLE%%
+%%SITE_URL%%