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Hesk v3.2.0

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This commit is contained in:
Luke Tainton
2021-03-06 16:23:18 +00:00
parent a5296eea55
commit ac0640212a
222 changed files with 16911 additions and 1089 deletions
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48
hesk/install/install.php
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@@ -249,7 +249,7 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."banned_ips` (
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(60) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`cat_order` smallint(5) unsigned NOT NULL DEFAULT '0',
`autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
@@ -414,6 +414,27 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."logins` (
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Log of overdue tickets
hesk_dbQuery("
CREATE TABLE IF NOT EXISTS `".hesk_dbEscape($hesk_settings['db_pfix'])."log_overdue` (
`id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`ticket` mediumint(8) UNSIGNED NOT NULL,
`category` smallint(5) UNSIGNED NOT NULL,
`priority` enum('0','1','2','3') NOT NULL,
`status` tinyint(3) UNSIGNED NOT NULL,
`owner` smallint(5) UNSIGNED NOT NULL DEFAULT '0',
`due_date` timestamp NOT NULL DEFAULT '2000-01-01 00:00:00',
`comments` varchar(255) DEFAULT NULL,
PRIMARY KEY (`id`),
KEY `ticket` (`ticket`),
KEY `category` (`category`),
KEY `priority` (`priority`),
KEY `status` (`status`),
KEY `owner` (`owner`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
");
// -> Private messages
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (
@@ -432,7 +453,7 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (
");
// ---> Insert welcome email
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (NULL, 9999, 1, 'HESK quick start guide', '".hesk_dbEscape("</p><div style=\"text-align:justify; padding-left: 10px; padding-right: 10px;\">\r\n\r\n<p>&nbsp;<br /><b>Welcome to HESK! You'll find it is a great tool for improving your customer support.</b></p>\r\n\r\n<p><b>Here is a short guide to get you started.</b><br />&nbsp;</p>\r\n\r\n<hr />\r\nSTEP #1: setup your profile\r\n<hr />\r\n<ol>\r\n<li>go to <a href=\"profile.php\">Profile</a>,</li>\r\n<li>set your name and email address.</li>\r\n</ol>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #2: configure HESK\r\n<hr />\r\n<ol>\r\n<li>go to <a href=\"admin_settings_general.php\">Settings</a>,</li>\r\n<li>for a quick start, just modify these on the \"General\" tab:<br /><br />\r\nWebsite title<br />\r\nWebsite URL<br />\r\nWebmaster email<br />&nbsp;\r\n</li>\r\n<li>you can come back to the settings page later and explore all the options. To view details about a setting, click the [?]</li>\r\n</ol>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #3: add ticket categories\r\n<hr />\r\n<p>Go to <a href=\"manage_categories.php\">Categories</a> to add ticket categories.</p>\r\n<p>You cannot delete the default category, but you can rename it.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<hr />\r\nSTEP #4: add staff accounts\r\n<hr />\r\n<p>Go to <a href=\"manage_users.php\">Users</a> to create new staff accounts.</p>\r\n<p>You can use two user types in HESK:</p>\r\n<ul>\r\n<li><b>Administrators</b>, who have full access to all HESK features</li>\r\n<li><b>Staff</b>, who have access to limited privileges and categories</li>\r\n</ul>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #5: useful tools\r\n<hr />\r\n<p>You can do a lot on the <a href=\"banned_emails.php\">Tools</a> page, for example:</p>\r\n<ul>\r\n<li>create custom ticket statuses,</li>\r\n<li>add custom input fields to the \"Submit a ticket\" form,</li>\r\n<li>modify email templates,</li>\r\n<li>and more.</li>\r\n</ul>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #6: create a knowledgebase\r\n<hr />\r\n<p>A clear and comprehensive knowledgebase can drastically reduce the number of support tickets you receive, thereby saving you significant time and effort in the long run.</p>\r\n<p>Go to <a href=\"manage_knowledgebase.php\">Knowledgebase</a> to create categories and write articles for your knowledgebase.</p>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #7: don't repeat yourself\r\n<hr />\r\n<p>Sometimes several support tickets are addressing the same issues - allowing you to use pre-written (&quot;canned&quot;) responses.</p>\r\n<p>To compose canned responses go to <a href=\"manage_canned.php\">Canned</a> page.</p>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #8: secure your help desk\r\n<hr />\r\n<p>Make sure your help desk is as secure as possible by going through <a href=\"https://www.hesk.com/knowledgebase/?article=82\">HESK security check list</a></p>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #9: stay updated\r\n<hr />\r\n<p>HESK regularly receives improvements and bug fixes, make sure you know about them!</p>\r\n<ul>\r\n<li>for fast notifications, <a href=\"https://twitter.com/HESKdotCOM\">follow us on <b>Twitter</b></a></li>\r\n<li>for email notifications, subscribe to our low-volume zero-spam <a href=\"https://www.hesk.com/newsletter.php\">newsletter</a></li>\r\n</ul>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #10: look professional\r\n<hr />\r\n<p>To look more professional and not advertise the tools you use, <a href=\"https://www.hesk.com/buy.php\">remove &quot;Powered by&quot; links</a> from your help desk.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Again, welcome to HESK and enjoy using it!</p>\r\n\r\n<p>Klemen Stirn<br />\r\nAuthor and owner</p>\r\n\r\n</div><p>")."', NOW(), '0', 9999)");
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (NULL, 9999, 1, 'HESK quick start guide', '".hesk_dbEscape("</p><div style=\"text-align:justify; padding-left: 10px; padding-right: 10px;\">\r\n\r\n<p>&nbsp;<br /><b>Welcome to HESK! You'll find it is a great tool for improving your customer support.</b></p>\r\n\r\n<p><b>Here is a short guide to get you started.</b><br />&nbsp;</p>\r\n\r\n<hr />\r\nSTEP #1: set up your profile\r\n<hr />\r\n<ol>\r\n<li>go to <a href=\"profile.php\">Profile</a>,</li>\r\n<li>set your name and email address.</li>\r\n</ol>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #2: configure HESK\r\n<hr />\r\n<ol>\r\n<li>go to <a href=\"admin_settings_general.php\">Settings</a>,</li>\r\n<li>for a quick start, just modify these on the \"General\" tab:<br /><br />\r\nWebsite title<br />\r\nWebsite URL<br />\r\nWebmaster email<br />&nbsp;\r\n</li>\r\n<li>you can come back to the settings page later and explore all the options. To view details about a setting, click the [?]</li>\r\n</ol>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #3: add ticket categories\r\n<hr />\r\n<p>Go to <a href=\"manage_categories.php\">Categories</a> to add ticket categories.</p>\r\n<p>You cannot delete the default category, but you can rename it.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<hr />\r\nSTEP #4: add staff accounts\r\n<hr />\r\n<p>Go to <a href=\"manage_users.php\">Team</a> to create new staff accounts.</p>\r\n<p>You can use two user types in HESK:</p>\r\n<ul>\r\n<li><b>Administrators</b>, who have full access to all HESK features</li>\r\n<li><b>Staff</b>, who have access to limited privileges and categories</li>\r\n</ul>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #5: useful tools\r\n<hr />\r\n<p>You can do a lot on the <a href=\"banned_emails.php\">Tools</a> page, for example:</p>\r\n<ul>\r\n<li>create custom ticket statuses,</li>\r\n<li>add custom input fields to the \"Submit a ticket\" form,</li>\r\n<li>modify email templates,</li>\r\n<li>and more.</li>\r\n</ul>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #6: create a knowledgebase\r\n<hr />\r\n<p>A clear and comprehensive knowledgebase can drastically reduce the number of support tickets you receive, thereby saving you significant time and effort in the long run.</p>\r\n<p>Go to <a href=\"manage_knowledgebase.php\">Knowledgebase</a> to create categories and write articles for your knowledgebase.</p>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #7: don't repeat yourself\r\n<hr />\r\n<p>Sometimes several support tickets are addressing the same issues - allowing you to use pre-written (&quot;canned&quot;) responses.</p>\r\n<p>To compose canned responses go to <a href=\"manage_canned.php\">Canned</a> page.</p>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #8: secure your help desk\r\n<hr />\r\n<p>Make sure your help desk is as secure as possible by going through <a href=\"https://www.hesk.com/knowledgebase/?article=82\">HESK security check list</a></p>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #9: stay updated\r\n<hr />\r\n<p>HESK regularly receives improvements and bug fixes; make sure you know about them!</p>\r\n<ul>\r\n<li>for fast notifications, <a href=\"https://twitter.com/HESKdotCOM\">follow us on <b>Twitter</b></a></li>\r\n<li>for email notifications, subscribe to our low-volume zero-spam <a href=\"https://www.hesk.com/newsletter.php\">newsletter</a></li>\r\n</ul>\r\n\r\n&nbsp;\r\n\r\n<hr />\r\nSTEP #10: look professional\r\n<hr />\r\n<p>To look more professional and not advertise the tools you use, <a href=\"https://www.hesk.com/buy.php\">remove &quot;Powered by&quot; links</a> from your help desk.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Again, welcome to HESK and enjoy using it!</p>\r\n\r\n<p>Klemen<br />\r\n<a href=\"https://www.hesk.com\">https://www.hesk.com</a></p>\r\n\r\n</div><p>")."', NOW(), '0', 9999)");
// -> Notes
hesk_dbQuery("
@@ -475,8 +496,9 @@ hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`replyto` mediumint(8) unsigned NOT NULL DEFAULT '0',
`name` varchar(50) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`message_html` mediumtext COLLATE utf8_unicode_ci DEFAULT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`attachments` mediumtext COLLATE utf8_unicode_ci,
`staffid` smallint(5) unsigned NOT NULL DEFAULT '0',
@@ -495,6 +517,7 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."reply_drafts` (
`owner` smallint(5) unsigned NOT NULL,
`ticket` mediumint(8) unsigned NOT NULL,
`message` mediumtext CHARACTER SET utf8 NOT NULL,
`message_html` mediumtext CHARACTER SET utf8 DEFAULT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
KEY `owner` (`owner`),
KEY `ticket` (`ticket`)
@@ -537,6 +560,7 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`message_html` mediumtext COLLATE utf8_unicode_ci DEFAULT NULL,
`reply_order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
@@ -553,6 +577,7 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` (
`priority` enum('0','1','2','3') COLLATE utf8_unicode_ci NOT NULL DEFAULT '3',
`subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`message_html` mediumtext COLLATE utf8_unicode_ci DEFAULT NULL,
`dt` timestamp NOT NULL DEFAULT '2000-01-01 00:00:00',
`lastchange` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
`firstreply` timestamp NULL DEFAULT NULL,
@@ -626,6 +651,8 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` (
`custom48` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom49` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom50` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`due_date` timestamp NULL DEFAULT NULL,
`overdue_email_sent` tinyint(1) DEFAULT '0',
PRIMARY KEY (`id`),
KEY `trackid` (`trackid`),
KEY `archive` (`archive`),
@@ -643,6 +670,7 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`message_html` mediumtext COLLATE utf8_unicode_ci DEFAULT NULL,
`tpl_order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
@@ -655,7 +683,7 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (
`user` varchar(20) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`pass` char(40) COLLATE utf8_unicode_ci NOT NULL,
`isadmin` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`name` varchar(50) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`email` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`signature` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
@@ -673,6 +701,8 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (
`notify_assigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_pm` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_note` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_overdue_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_overdue_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`default_list` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`heskprivileges` varchar(1000) COLLATE utf8_unicode_ci DEFAULT NULL,
@@ -737,6 +767,16 @@ function hesk_iSaveSettings()
// If SSL is enabled, let's force it by default
$set['force_ssl'] = HESK_SSL ? 1 : 0;
// Generate an URL access key
$length = mt_rand(20, 30);
$result = '';
$characters = 'abcdefghjkmnpqrstuvwxyzABCDEFGHJKMNPQRSTUVWXYZ1234567890-_.';
$charactersLength = strlen($characters);
for ($i = 0; $i < $length; $i++) {
$result .= $characters[mt_rand(0, $charactersLength-1)];
}
$set['url_key'] = $result;
hesk_iSaveSettingsFile($set);
return true;