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Hesk v3.2.0

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This commit is contained in:
Luke Tainton
2021-03-06 16:23:18 +00:00
parent a5296eea55
commit ac0640212a
222 changed files with 16911 additions and 1089 deletions
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122
hesk/inc/print_tickets.inc.php
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@@ -20,6 +20,58 @@ require_once(HESK_PATH . 'inc/custom_fields.inc.php');
// Load statuses
require_once(HESK_PATH . 'inc/statuses.inc.php');
// Prepare total counts that we will use later
$totals = array(
'all' => 0,
'open' => 0,
'resolved' => 0,
'filtered' => array(
'all' => 0,
'open' => 0,
'assigned_to_me' => 0,
'assigned_to_others' => 0,
'assigned_to_others_by_me' => 0,
'unassigned' => 0,
'due_soon' => 0,
'overdue' => 0,
'by_status' => array()
),
);
// Let's check some permissions
$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
$can_view_ass_others = hesk_checkPermission('can_view_ass_others',0);
$can_view_ass_by = hesk_checkPermission('can_view_ass_by',0);
// Is this a quick link?
$is_quick_link = hesk_GET('ql', false);
// This will get number of ALL tickets this user has access to
$sql = "SELECT COUNT(*) AS `cnt`, IF (`status` = 3, 1, 0) AS `is_resolved`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets`
WHERE ".hesk_myCategories()." AND ".hesk_myOwnership()."
GROUP BY `is_resolved`";
$res = hesk_dbQuery($sql);
while ($row = hesk_dbFetchAssoc($res))
{
// Total tickets found
$totals['all'] += $row['cnt'];
// Total by status
if ($row['is_resolved'])
{
$totals['resolved'] += $row['cnt'];
}
else
{
$totals['open'] = $row['cnt'];
}
}
$sql_final = ''; // SQL that fetches ticket data from the database
$sql_count = ''; // SQL that runs a quick count of tickets by status, due date and ownership
// This SQL code will be used to retrieve results
$sql_final = "SELECT
`id`,
@@ -42,6 +94,7 @@ LEFT(`message`, 400) AS `message`,
`staffreplies`,
`owner`,
`time_worked`,
`due_date`,
`lastreplier`,
`replierid`,
`archive`,
@@ -56,12 +109,16 @@ foreach ($hesk_settings['custom_fields'] as $k=>$v)
}
}
$sql_final.= " FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
$sql_final.= " FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ".hesk_myCategories()." AND ".hesk_myOwnership();
// This code will be used to count number of results
$sql_count = "SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
// This code will be used to count number of results for this specific search
$sql_count = " SELECT COUNT(*) AS `cnt`, `status`,
IF (`owner` = " . intval($_SESSION['id']) . ", 1, IF (`owner` = 0, 0, IF (`assignedby` = " . intval($_SESSION['id']) . ", 3, 2) ) ) AS `assigned_to`,
IF (`due_date` < NOW(), 2, IF (`due_date` BETWEEN NOW() AND (NOW() + INTERVAL ".intval($hesk_settings['due_soon'])." DAY), 1, 0) ) AS `due`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets`
WHERE ".hesk_myCategories()." AND ".hesk_myOwnership();
// This is common SQL for both queries
// This is common SQL for all queries
$sql = "";
// Some default settings
@@ -70,27 +127,47 @@ $s_my = array(1=>1,2=>1);
$s_ot = array(1=>1,2=>1);
$s_un = array(1=>1,2=>1);
// For some specific quick links we will ignore some filters
$ignore_category = false;
$ignore_status = false;
$ignore_owner = false;
$ignore_archive = false;
$ignore_category = false;
// -> All tickets
if ($is_quick_link == 'all')
{
$ignore_category = true;
$ignore_status = true;
$ignore_owner = true;
$ignore_archive = true;
$ignore_category = true;
}
// -> All open tickets
elseif ($is_quick_link == 'alo')
{
$ignore_category = true;
$ignore_owner = true;
$ignore_archive = true;
$ignore_category = true;
}
// --> TICKET CATEGORY
$category = intval( hesk_GET('category', 0) );
// Make sure user has access to this category
if ($category && hesk_okCategory($category, 0) )
if ( ! $ignore_category && $category && hesk_okCategory($category, 0) )
{
$sql .= " `category`='{$category}' ";
}
// No category selected, show only allowed categories
else
{
$sql .= hesk_myCategories();
$sql .= " AND `category`='{$category}' ";
}
// Show only tagged tickets?
if ( ! empty($_GET['archive']) )
if ( ! $ignore_archive && ! empty($_GET['archive']) )
{
$archive[1]=1;
$sql .= " AND `archive`='1' ";
}
$sql_count .= $sql;
// Ticket owner preferences
$fid = 1;
require(HESK_PATH . 'inc/assignment_search.inc.php');
@@ -125,6 +202,7 @@ if ( $tmp < count($hesk_settings['statuses']) )
// Add to the SQL
$sql .= " AND `status` IN ('" . implode("','", array_keys($status) ) . "') ";
$sql_count .= " AND `status` IN ('" . implode("','", array_keys($status) ) . "') ";
}
// --> TICKET PRIORITY
@@ -158,18 +236,30 @@ else
{
// A custom selection of priorities
$sql .= " AND `priority` IN ('" . implode("','", array_keys($priority) ) . "') ";
$sql_count .= " AND `priority` IN ('" . implode("','", array_keys($priority) ) . "') ";
}
// Due date
if ($is_quick_link == 'due')
{
$sql .= " AND `status` != 3 AND `due_date` BETWEEN NOW() AND (NOW() + INTERVAL ".intval($hesk_settings['due_soon'])." DAY) ";
}
elseif ($is_quick_link == 'ovr')
{
$sql .= " AND `status` != 3 AND `due_date` < NOW() ";
}
// That's all the SQL we need for count
$sql_count .= $sql;
$sql = $sql_final . $sql;
// Prepare variables used in search and forms
require(HESK_PATH . 'inc/prepare_ticket_search.inc.php');
// We need to group the count SQL by parameters to be able to extract different totals
$sql_count .= " GROUP BY `assigned_to`, `due`, `status` ";
// List tickets?
if (!isset($_SESSION['hide']['ticket_list']))
{
$href = 'show_tickets.php';
require(HESK_PATH . 'inc/ticket_list.inc.php');
}