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Hesk v3.2.0

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This commit is contained in:
Luke Tainton
2021-03-06 16:23:18 +00:00
parent a5296eea55
commit ac0640212a
222 changed files with 16911 additions and 1089 deletions
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59
hesk/inc/email_functions.inc.php
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@@ -203,6 +203,37 @@ function hesk_notifyStaff($email_template,$sql_where,$is_ticket=1)
} // END hesk_notifyStaff()
function hesk_sendOverdueTicketReminder($ticket, $users) {
if (defined('HESK_DEMO')) {
return true;
}
hesk_setLanguage($ticket['user_language']);
// Format email subject and message
$subject = hesk_getEmailSubject('overdue_ticket', $ticket);
$message = hesk_getEmailMessage('overdue_ticket', $ticket, 1);
$emails = array();
if ($ticket['user_email'] != NULL) {
$emails[] = $ticket['user_email'];
} else {
foreach ($users as $user) {
$categories = explode(',', $user['categories']);
if ($user['isadmin'] || in_array($ticket['category'], $categories)) {
$emails[] = $user['email'];
}
}
}
if (count($emails)) {
hesk_mail(implode(',', $emails), $subject, $message);
}
return true;
}
function hesk_validEmails()
{
@@ -247,6 +278,9 @@ function hesk_validEmails()
// --> Staff password reset email
'reset_password' => $hesklang['reset_password'],
// --> Overdue ticket email
'overdue_ticket' => $hesklang['overdue_ticket'],
);
} // END hesk_validEmails()
@@ -408,7 +442,7 @@ function hesk_getEmailSubject($eml_file, $ticket='', $is_ticket=1, $strip=0)
}
/* Set category title */
$ticket['category'] = hesk_msgToPlain(hesk_getCategoryName($ticket['category']), 1);
$ticket['category'] = hesk_msgToPlain(hesk_getCategoryName($ticket['category']), 1, 0);
/* Get priority */
switch ($ticket['priority'])
@@ -429,7 +463,11 @@ function hesk_getEmailSubject($eml_file, $ticket='', $is_ticket=1, $strip=0)
/* Set status */
$ticket['status'] = hesk_get_status_name($ticket['status']);
// Convert any entities in site title to plain text
$site_title = hesk_msgToPlain($hesk_settings['site_title'], 1, 0);
/* Replace all special tags */
$msg = str_replace('%%SITE_TITLE%%', $site_title, $msg);
$msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
$msg = str_replace('%%TRACK_ID%%', $ticket['trackid'], $msg);
$msg = str_replace('%%CATEGORY%%', $ticket['category'], $msg);
@@ -479,7 +517,7 @@ function hesk_getEmailMessage($eml_file, $ticket, $is_admin=0, $is_ticket=1, $ju
}
// Convert any entities in site title to plain text
$hesk_settings['site_title'] = hesk_msgToPlain($hesk_settings['site_title'], 1);
$site_title = hesk_msgToPlain($hesk_settings['site_title'], 1, 0);
/* If it's not a ticket-related mail (like "a new PM") just process quickly */
if ( ! $is_ticket)
@@ -488,9 +526,9 @@ function hesk_getEmailMessage($eml_file, $ticket, $is_admin=0, $is_ticket=1, $ju
$msg = str_replace('%%NAME%%', $ticket['name'] ,$msg);
$msg = str_replace('%%SUBJECT%%', $ticket['subject'] ,$msg);
$msg = str_replace('%%TRACK_URL%%', $trackingURL ,$msg);
$msg = str_replace('%%SITE_TITLE%%',$hesk_settings['site_title'] ,$msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'] ,$msg);
$msg = str_replace('%%TRACK_URL%%', $trackingURL.' ' ,$msg);
$msg = str_replace('%%SITE_TITLE%%',$site_title ,$msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'].' ' ,$msg);
$msg = str_replace('%%FIRST_NAME%%',hesk_full_name_to_first_name($ticket['name']),$msg);
if ( isset($ticket['message']) )
@@ -531,7 +569,7 @@ function hesk_getEmailMessage($eml_file, $ticket, $is_admin=0, $is_ticket=1, $ju
}
/* Get owner name */
$ticket['owner'] = hesk_msgToPlain( hesk_getOwnerName($ticket['owner']), 1);
$ticket['owner'] = hesk_msgToPlain( hesk_getOwnerName($ticket['owner']), 1, 0);
/* Set status */
$ticket['status'] = hesk_get_status_name($ticket['status']);
@@ -546,9 +584,9 @@ function hesk_getEmailMessage($eml_file, $ticket, $is_admin=0, $is_ticket=1, $ju
$msg = str_replace('%%NAME%%', $ticket['name'] ,$msg);
$msg = str_replace('%%SUBJECT%%', $ticket['subject'] ,$msg);
$msg = str_replace('%%TRACK_ID%%', $ticket['trackid'] ,$msg);
$msg = str_replace('%%TRACK_URL%%', $trackingURL ,$msg);
$msg = str_replace('%%SITE_TITLE%%',$hesk_settings['site_title'],$msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'] ,$msg);
$msg = str_replace('%%TRACK_URL%%', $trackingURL.' ' ,$msg);
$msg = str_replace('%%SITE_TITLE%%',$site_title ,$msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'].' ',$msg);
$msg = str_replace('%%CATEGORY%%', $ticket['category'] ,$msg);
$msg = str_replace('%%PRIORITY%%', $ticket['priority'] ,$msg);
$msg = str_replace('%%OWNER%%', $ticket['owner'] ,$msg);
@@ -556,6 +594,7 @@ function hesk_getEmailMessage($eml_file, $ticket, $is_admin=0, $is_ticket=1, $ju
$msg = str_replace('%%EMAIL%%', $ticket['email'] ,$msg);
$msg = str_replace('%%CREATED%%', $ticket['dt'] ,$msg);
$msg = str_replace('%%UPDATED%%', $ticket['lastchange'] ,$msg);
$msg = str_replace('%%DUE_DATE%%', $ticket['due_date'] ,$msg);
$msg = str_replace('%%ID%%', $ticket['id'] ,$msg);
$msg = str_replace('%%TIME_WORKED%%', $ticket['time_worked'] ,$msg);
$msg = str_replace('%%LAST_REPLY_BY%%',$ticket['last_reply_by'] ,$msg);
@@ -580,7 +619,7 @@ function hesk_getEmailMessage($eml_file, $ticket, $is_admin=0, $is_ticket=1, $ju
break;
}
$msg = str_replace('%%'.strtoupper($k).'%%',stripslashes($ticket[$k]),$msg);
$msg = str_replace('%%'.strtoupper($k).'%%',$ticket[$k],$msg);
}
else
{