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Hesk v3.2.0

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This commit is contained in:
Luke Tainton
2021-03-06 16:23:18 +00:00
parent a5296eea55
commit ac0640212a
222 changed files with 16911 additions and 1089 deletions
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72
hesk/admin/find_tickets.php
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@@ -53,11 +53,6 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
</div>
<?php
$header_text = '
<section style="display: flex; align-items: center; justify-content: space-between; margin-bottom: 16px">
<h2 style="font-size: 18px; font-weight: bold">'. $hesklang['tickets_found'] .' (%%HESK_TICKET_COUNT%%)</h2>
</section>';
// This SQL code will be used to retrieve results
$sql_final = "SELECT
`id`,
@@ -80,6 +75,7 @@ LEFT(`message`, 400) AS `message`,
`staffreplies`,
`owner`,
`time_worked`,
`due_date`,
`lastreplier`,
`replierid`,
`archive`,
@@ -94,10 +90,14 @@ foreach ($hesk_settings['custom_fields'] as $k=>$v)
}
}
$sql_final.= " FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
$sql_final.= " FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ".hesk_myCategories()." AND ".hesk_myOwnership();
// This code will be used to count number of results
$sql_count = "SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
// This code will be used to count number of results for this specific search
$sql_count = " SELECT COUNT(*) AS `cnt`, `status`,
IF (`owner` = " . intval($_SESSION['id']) . ", 1, IF (`owner` = 0, 0, IF (`assignedby` = " . intval($_SESSION['id']) . ", 3, 2) ) ) AS `assigned_to`,
IF (`due_date` < NOW(), 2, IF (`due_date` BETWEEN NOW() AND (NOW() + INTERVAL ".intval($hesk_settings['due_soon'])." DAY), 1, 0) ) AS `due`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets`
WHERE ".hesk_myCategories()." AND ".hesk_myOwnership();
// This is common SQL for both queries
$sql = "";
@@ -108,18 +108,16 @@ $s_my = array(1=>1,2=>1);
$s_ot = array(1=>1,2=>1);
$s_un = array(1=>1,2=>1);
// Is this a quick link?
$is_quick_link = hesk_GET('ql', false);
// --> TICKET CATEGORY
$category = intval( hesk_GET('category', 0) );
// Make sure user has access to this category
if ($category && hesk_okCategory($category, 0) )
{
$sql .= " `category`='{$category}' ";
}
// No category selected, show only allowed categories
else
{
$sql .= hesk_myCategories();
$sql .= " AND `category`='{$category}' ";
}
// Show only tagged tickets?
@@ -129,6 +127,8 @@ if ( ! empty($_GET['archive']) )
$sql .= " AND `archive`='1' ";
}
$sql_count .= $sql;
// Ticket owner preferences
$fid = 2;
require(HESK_PATH . 'inc/assignment_search.inc.php');
@@ -158,7 +158,8 @@ if ($what == 'seqid' && ! $hesk_settings['sequential'])
// Setup SQL based on searching preferences
if ( ! $no_query)
{
$sql .= " AND ";
$sql_previous = $sql;
$sql = " AND ";
switch ($what)
{
@@ -207,12 +208,16 @@ if ( ! $no_query)
$hesk_error_buffer .= '<br />' . $hesklang['invalid_search'];
}
}
$sql_count .= $sql;
$sql = $sql_previous . $sql;
}
// Owner
if ( $tmp = intval( hesk_GET('owner', 0) ) )
{
$sql .= " AND `owner`={$tmp} ";
$sql_count .= " AND `owner`={$tmp} ";
$owner_input = $tmp;
$hesk_error_buffer = str_replace($hesklang['fsq'],'',$hesk_error_buffer);
}
@@ -242,6 +247,7 @@ if (strlen($dt) == 8)
}
$sql .= " AND `dt` BETWEEN '{$date} 00:00:00' AND '{$date} 23:59:59' ";
$sql_count .= " AND `dt` BETWEEN '{$date} 00:00:00' AND '{$date} 23:59:59' ";
}
else
{
@@ -258,11 +264,19 @@ if (strlen($hesk_error_buffer))
/* This will handle error, success and notice messages */
$handle = hesk_handle_messages();
# echo "$sql<br/>";
// Due date
if ($is_quick_link == 'due')
{
$sql .= " AND `status` != 3 AND `due_date` BETWEEN NOW() AND (NOW() + INTERVAL ".intval($hesk_settings['due_soon'])." DAY) ";
}
elseif ($is_quick_link == 'ovr')
{
$sql .= " AND `status` != 3 AND `due_date` < NOW() ";
}
// That's all the SQL we need for count
$sql_count .= $sql;
// Complete the required SQL queries
$sql = $sql_final . $sql;
$sql_count .= " GROUP BY `assigned_to`, `due`, `status` ";
// Strip extra slashes
$q = stripslashes($q);
@@ -273,6 +287,27 @@ require_once(HESK_PATH . 'inc/prepare_ticket_search.inc.php');
/* If there has been an error message skip searching for tickets */
if ($handle !== FALSE)
{
$totals = array(
'all' => 0,
'open' => 0,
'resolved' => 0,
'filtered' => array(
'all' => 0,
'open' => 0,
'assigned_to_me' => 0,
'assigned_to_others' => 0,
'assigned_to_others_by_me' => 0,
'unassigned' => 0,
'due_soon' => 0,
'overdue' => 0,
'by_status' => array()
),
);
$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
$can_view_ass_others = hesk_checkPermission('can_view_ass_others',0);
$can_view_ass_by = hesk_checkPermission('can_view_ass_by',0);
$href = 'find_tickets.php';
require_once(HESK_PATH . 'inc/ticket_list.inc.php');
}
@@ -286,5 +321,4 @@ require_once(HESK_PATH . 'inc/show_search_form.inc.php');
/* Print footer */
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
?>