HESK v3.2.4

hesk/admin/admin_submit_ticket.php

@@ -412,8 +412,9 @@ if ($hesk_settings['staff_ticket_formatting'] == 2) {
     $tmpvar['message'] = convert_html_to_text($tmpvar['message_html']);
     $tmpvar['message'] = fix_newlines($tmpvar['message']);
 
-    // Re-encode the message
+    // Prepare plain message for storage as HTML
     $tmpvar['message'] = hesk_htmlspecialchars($tmpvar['message']);
+    $tmpvar['message'] = nl2br($tmpvar['message']);
 } else {
     // `message` already contains a HTML friendly version. May as well just re-use it
     $tmpvar['message'] = hesk_makeURL($tmpvar['message']);