# HESK quick start guide

# HESK® PHP Help Desk Software

- Version: 3.2.5 from 6th January 2022
- Developed by: Klemen Stirn, Mike Koch
- Help Desk Software HESK
- Free PHP Scripts

- HESK documentation
- Step by step guide
- Quick guide
- Changelog

## HESK QUICK START GUIDE

- Install HESK
- Upgrade from old HESK version
- Help & Support

## » Install HESK

1. Upload HESK files to your server (https://www.example.com/helpdesk)

2. Open install directory in your browser (https://www.example.com/helpdesk/install)

3. Click INSTALL HESK and follow the steps to check requirements and setup MySQL

4. Delete the install directory.

5. Open admin directory (https://www.example.com/helpdesk/admin)

6. The customer interface is at https://www.example.com/helpdesk

7. Things to do next:

   - Profile - set your name, email, signature, and a new password.
   - Settings - set website URL, title, and get familiar with HESK settings.
   - Categories - create help desk categories/departments.
   - Team - create new staff accounts.
   - Knowledgebase - create knowledgebase (FAQ) categories and articles.
   - Canned - set reply templates (canned responses).

8. Support HESK development by purchasing a license

9. Good luck with using HESK!

## » Upgrade from old HESK version

Known upgrade issues:

- HESK language will be reset to English if new text was added.
- When upgrading from very old versions, you might need to reset your password.

Upgrade steps:

1. BACKUP YOUR EXISTING HESK DATABASE AND FILES
   ... or don't blame me if something goes wrong.

2. Upload all HESK files to your server EXCEPT these (do NOT upload these files):
   - hesk_settings.inc.php
   - head.txt
   - header.txt
   - footer.txt

   Did you rename your HESK's /admin folder? If yes, don't forget to move files from the new version's /admin folder into your renamed folder.

3. Open install directory in your browser (https://www.example.com/helpdesk/install)

4. Click UPDATE HESK and follow instructions to update MySQL tables.

5. Delete the install directory.

6. Open the admin panel (https://www.example.com/helpdesk/admin) and log in with your username. If your password doesn't work anymore, reset it.

7. Test HESK to make sure the upgrade was successful and everything works. You may need to modify your Help Desk title and Custom field settings if they are not displaying correctly.

8. If you own a HESK license, you might need to download a new one.

   If not, consider supporting HESK by purchasing a license.

9. Good luck with using HESK!

## » Help & Support

For comprehensive and up-to-date help and troubleshooting guides, please visit:
HESK Knowledgebase

## » Translate HESK to your language

Thanks to our users, who help translate HESK free of charge, multiple languages are available for HESK:

HESK language packs

## » More FREE PHP Scripts

Get more FREE PHP scripts here: PHP Scripts.

© Copyright HESK.COM 2005-2022. All rights reserved.
® HESK is a registered trademark of Klemen Stirn.