### Interactive help for Hesk settings

» Fields in ticket list

Choose what fields you wish to have displayed in HESK ticket list.

Note that any custom fields need to be saved first before they appear in this list.

If no fields are selected, the Tracking ID field will be selected automatically.

At least one of these three fields must be shown: ID, Tracking ID, Subject

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Date format in list of tickets

Select how you would like date columns (submitted, updated) in ticket list show information.

Setting | Result | Example
HESK Style | HH:mm if updated today Yesterday if updated yesterday DD MMM YY if updated before yesterday | 14:35 Yesterday 26 Sep 14
Date and time | YYYY-MM-DD HH:mm:ss | 2014-09-26 14:35:12
Short descriptive | number + abbreviated time | 1w2d (1 week 2 days) 30s (30 seconds) 2d6h (2 days 6 hours)

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