### Interactive help for Hesk settings

» Custom fields

Custom fields can be used to collect additional information from your customers. You can enable up to 20 custom fields by selecting YES in the Enable column. Once a field is enabled you have several options to set.

» Type
Choose field type. It can be one of the following options:

- Text field - a normal one-line text field (<input type="text">)
- Large text box - text area, a larger text field with multiple lines (<textarea></textarea>)
- Radio button - a radio button with at least two options (<input type="radio">)
- Select box - a drop-down select box with at least two options (<select></select>)
- Checkbox - checkbox with at least two options (<input type="checkbox">). Multiple options can be chosen (ticked).

» Required
Check to make the custom field a required, otherwise it is an optional one.

» Field name
Give the custom field a unique name that what will be displayed next to the field, for example "Postal address".

» Location
Choose whether the custom field should be displayed before or after the "Message" field when submitting a new support ticket.

» Options
Options you can set for each field depending on the selected Type:

- Text field - you can set maximum input length (in chars) and default value
- Large text box - you can set number of rows and columns (<textarea rows="Y" cols="X">)
- Radio button - list radio button options, one per line
- Select box - list select box options, one per line

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